Chapter 5. Solving Problems; Diagnostic Tools Overview - IBM 622138U - IntelliStation Z - Pro 6221 User Manual

Chapter 5. Solving problems

This section provides basic troubleshooting information to help you identify and
resolve some problems that might occur.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, "Getting help and technical assistance" on page 93 for more
information.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related
problems:
v Computer Support flowchart
v POST beep codes and error messages
v Diagnostic programs
v Troubleshooting charts
v System-board error LEDs
© Copyright IBM Corp. 2002
The Computer Support flowchart on the following page will help you determine
how to access help from IBM and register your computer.
The power-on self-test generates beep codes and messages to indicate
successful test completion or the detection of a problem. See "Power-on self-test
(POST)" on page 63 for more information.
The system diagnostic programs are stored on the Device Drivers and IBM
Enhanced Diagnostics CD. These programs are the primary methods of testing
the major components of your computer. See "Diagnostic programs and error
messages" on page 72 for more information.
These charts list problem symptoms and steps to correct each problem. See the
"Troubleshooting charts" on page 78 for more information.
An LED on the system board might be lit to help isolate an error indicated by the
system error LED on the front of the computer. See the "System-board error
LEDs" on page 85 for more information.
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