A Message To The Customer; Technical Support - Advantech RMD-1150 User Manual

A Message to the Customer

Advantech customer services
Each and every Advantech product is built to the most exacting
specifications to ensure reliable performance in the harsh and
demanding conditions typical of industrial environments. Whether
your new Advantech equipment is destined for the laboratory or
the factory floor, you can be assured that your product will
provide the reliability and ease of operation for which the name
Advantech has come to be known.
Your satisfaction is our primary concern. Here is a guide to
Advantech's customer services. To ensure you get the full benefit
of our services, please follow the instructions below carefully.

Technical support

We want you to get the maximum performance from your products.
So if you run into technical difficulties, we are here to help. For the
most frequently asked questions, you can easily find answers in
your product documentation. These answers are normally a lot
more detailed than the ones we can give over the phone.
So please consult this manual first. If you still cannot find the
answer, gather all the information or questions that apply to your
problem, and with the product close at hand, call your dealer. Our
dealers are well trained and ready to give you the support you
need to get the most from your Advantech products. In fact, most
problems reported are minor and are able to be easily solved over
the phone.
In addition, free technical support is available from Advantech
engineers every business day. We are always ready to give advice
on application requirements or specific information on the
installation and operation of any of our products.
RMD-1150 Series User's Manual 3