Symantec 10067161 - 10PK NORTON ANTIVIRUS Product Manual page 316

316 Finding additional solutions
About Support
Using the Norton Support Web site
contact the technical support team in the following
ways:
Chat
Email
Phone
Forum
Norton Support Web site contains answers to the most
common customer questions. You can find the latest
product manual, knowledge base articles, and virus
removal tools.
Norton Support Web site contains problem-solving
articles that are presented in an easy step-by-step
format. The articles are categorized and listed on the
left side of the Web page. Using the categories, you can
browse through the available support topics. You can
Chat in real time with a
support representative.
For more complex technical
issues, chat offers the option
to allow a support
representative to connect
remotely to your computer
and resolve your problem.
Submit your question on our
Web site and receive a
response by email.
Email support has a slower
response time than chat or
phone.
Speak to a support
representative in real time.
Search for additional product
help about installing,
configuring, and
troubleshooting errors.