Scanning Issues - Oki MB491 User Manual

Unable to Send or Receive a Fax
Symptom
Unable to send or
receive a fax.
The Machine Does Not Select the Appropriate Paper for the Received Fax
Symptom
The machine does not
select the appropriate
size paper for the
received fax.

Scanning Issues

Memo
If the following information does not solve the trouble, contact your dealer.
Symptom
Cannot start scan job.
Transmission and
reception of e-mail
cannot be done.
Files cannot be saved in
a network file folder.
Point to check
Is it rightness about connection of
the telephone cable?
Did you install an IP phone on the
machine in a broadband
environment?
Did you change a contract of using
the telephone network?
Is the [Country Code] setting is
correct?
Point to check
Did you specify other than [Plain]
or [Recycled] in [Media Type]
for the paper tray used for fax
reception?
Point to check
Is the machine turned on?
Is the cable connected to the
machine?
Is there any damage to the cable?
Is the network setting done properly? Do the network setting properly.
Is an error occurring?
Did you connect the Ethernet cable
after turning on the machine?
Is the e-mail address of the machine
set?
Did you enter the wrong e-mail
address?
Is the SMTP server address setting
correct?
Is the POP3 server address setting
correct?
Is the DNS server address setting
correct?
Is another job running?
Is an error occurring?
Is the FTP/CIFS setting right?
Is an error occurring?
Remedy
Check the connection of the
telephone cable.
Press the <SETTING> key and
select [Admin Setup] > [User
Install] > [Super G3] > [OFF].
Specify the appropriate dial line
type for your region.
Please set the correct country
code.
Remedy
Specify [Plain] or [Recycled] in
[Media Type] for the paper tray
used for fax reception.
Hold down the power switch for
about a second to turn on the power.
Check the cable connections and
connect them properly.
Change the cable.
Follow the instructions displayed on
the display screen of the machine.
Hold down the power switch for
about a second to turn on the power.
Connect the Ethernet cable and then
hold down the power switch for
about a second to turn on the power.
Set the e-mail address of the
machine.
Enter the correct e-mail address.
Check the SMTP server setting.
Check the POP3 server setting.
Check the DNS server address
setting.
Wait until the other job finishes.
Follow the instructions displayed on
the display screen of the machine.
Check the profile settings.
Follow the instructions displayed on
the display screen of the machine.
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Reference
Reference
Advanced
Remedy
Other Issues
P.41
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P.40
7
Reference
P.20
P.46
P.46
P.59
P.132
P.47
P.60
P.60
P.60
P.60
P.60
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P.132
P.71
P.132