Page 1 Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual TOSHIBA CORPORATION File Number 960-559 [CONFIDENTIAL]...
Page 2 © 2006 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
Page 3 NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
Page 4: Hardware Overview
The manual is divided into the following parts: Chapter 1 Hardware Overview describes the PORTÉGÉ M500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
Page 5 Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations.
Page 6: Table Of Contents
Table of Contents Chapter 1 Hardware Overview Features ........................1-1 2.5-inch Hard Disk Drive..................1-12 Keyboard........................1-14 Optical Drive......................1-15 TFT Color Display....................1-17 Power Supply ......................1-19 Batteries ........................1-21 AC Adaptor......................1-23 Chapter 2 Troubleshooting Procedures Troubleshooting ......................2-1 Troubleshooting Flowchart..................
Page 7 Chapter 3 Tests and Diagnostics The Diagnostic Test ....................3-1 Executing the Diagnostic Test ................... 3-4 Setting of the hardware configuration ............... 3-9 Heatrun Test......................3-11 Subtest Names......................3-12 System Test......................3-14 Memory Test......................3-16 Keyboard Test......................3-17 Display Test ......................3-18 3.10 Floppy Disk Test......................
Page 8 Chapter 4 Replacement Procedures General........................4-1 Battery pack ....................... 4-8 PC card........................4-10 Bridge media......................4-11 HDD......................... 4-12 Optical drive......................4-15 Keyboard........................4-18 Memory module....................... 4-21 Cover FAT assembly ....................4-23 4.10 Fingerprint sensor board ..................4-28 4.11 Touch pad......................... 4-30 4.12 SW membrane......................
Page 9 Appendices Appendix A Handling the LCD Module ................A-1 Appendix B Board Layout ....................B-1 Appendix C Pin Assignments.................... C-1 Appendix D Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout.....................E-1 Appendix F Wiring Diagrams.................... F-1 Appendix G BIOS rewrite Procedures ................G-1 Appendix H EC/KBC rewrite Procedures .................
Page 10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 11: Chapter 1 Hardware Overview
Chapter 1 Hardware Overview [CONFIDENTIAL]...
Page 12 1 Hardware Overview 1-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 13 1 Hardware Overview Chapter 1 Contents Features........................1-1 2.5-inch Hard Disk Drive ..................1-12 Keyboard ........................1-14 Optical Drive ......................1-15 1.4.1 DVD-ROM & CD-R/RW Drive ............1-15 1.4.2 DVD-Super Multi Drive ..............1-16 TFT Color Display ....................1-17 1.5.1 LCD Module ..................1-17 1.5.2 FL Inverter Board ................1-18 Power Supply......................1-19 Batteries........................1-21 1.7.1...
Page 14 1 Hardware Overview Figures Figure 1-1 Front of the computer ..................1-5 Figure 1-2 System unit configuration................1-5 Figure 1-3 System unit block diagram ................1-6 Figure 1-4 2.5-inch HDD ....................1-12 Figure 1-5 Keyboard ......................1-14 Figure 1-6 LCD module ....................1-17 Tables Table 1-1 2.5-inch HDD specifications ................1-12 Table 1-2 DVD-ROM&CD-R/RW drive specifications..........1-15...
Page 15: Features
1 Hardware Overview Features Features The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.
Page 16 1 Hardware Overview 1.1 Features Memory Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). Memory modules are available in 256MB, 512MB, 1024MB and 2048MB sizes. The computer has a 2.5-inch SATA HDD. The following capacities are available. •...
Page 17 1.1 Features 1 Hardware Overview Universal Serial Bus (USB2.0) Three USB ports are provided. The ports comply with the USB2.0 standard. IEEE 1394 port The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras. External monitor (RGB) port The port enables connection of an external monitor, which is recognized automatically by Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B...
Page 18 This button switches the display between internal display, external display, simultaneous display and multi-monitor display. TOSHIBA Assist button When this button is pressed during power-on, the PC is connected to “Toshiba Assist”. When this button is pressed during power-off, the PC is turned on and connected to “Toshiba Assist”.
Page 19: Figure 1-1 Front Of The Computer
1.1 Features 1 Hardware Overview The front of the computer is shown in figure 1-1. Figure 1-1 Front of the computer The system unit configuration is shown in figure 1-2. Figure 1-2 System unit configuration PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 20: Figure 1-3 System Unit Block Diagram
1 Hardware Overview 1.1 Features System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 21 1.1 Features 1 Hardware Overview The system unit is composed of the following major components: Processor ® ® Intel Core Duo Processor (dual core) or Intel Core Solo Processor (single core) • Core speed: Dual core: 1.66GHz (T2300) /1.83GHz (T2400)/2.00GHz (T2500)/ 2.16GHz (T2600)/2.33GHz (T2700) Single core 1.66GHz (T1300)/1.83GHz (T1400)
Page 22 1 Hardware Overview 1.1 Features Memory Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or 2048MB memory modules for a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). • 200-pin Small Outline DIMM • 1.8V operation • PC2-4200(DDR2-533)/PC2-5300(DDR2-667) support Serial Peripheral Interface (SPI) •...
Page 23 1.1 Features 1 Hardware Overview South Bridge (Intel ICH7-M) • Features: – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.3 (6 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2 Prots,150MB/S) – Integrated IDE Controller (Ultra ATA 100/66/33) –...
Page 24 1 Hardware Overview 1.1 Features Graphics interface in North Bridge (Intel 945GM/940GML) is used. − PCI Express Interface − LCD Interface LVDS 2ch, Supports UXGA (1600×1200) − Analog CRT : 400MHz RAMDAC, QXGA (2048×1536) monitor − Does not support DVI Sound Controller •...
Page 25 − Does not support WOL Other main system chips • Clock Generator (ICS-made 954321AGLFT) • EC/KBC (Renesas-made M306KAFCLRP U0) • PSC (Toshiba-made TMP86FS49UG) • Temperature sensor (ADM-made 1032ARMZ ×2) • Acceleration sensor (ST Micro-made LIS3L02AQ3) • TPM (Infineon-made SLB9635 TT 1.2) PORTÉGÉ...
Page 26: Inch Hard Disk Drive
The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB. The HDD is shown in figure 1-4. Specifications are listed in Table 1-1. Figure 1-4 2.5-inch HDD Table 1-1 2.5-inch HDD specifications (1/2) Specifications Items TOSHIBA TOSHIBA TOSHIBA TOSHIBA HDD2D34BZK01 HDD2D35BZK01...
Page 27 To/From media 493 Mb/s max. To/From host 1.5Gbps Data buffer size (MB) Average seek time (ms) Read Motor startup time (s) 3.5 typ. Specifications Items TOSHIBA HITACHI GST HDD2D31BZK01 G8BC0002NA10 Outline Width (mm) 69.85±0.25 69.85±0.25 dimensions Height (mm) 9.5±0.2 9.5±0.2 Depth (mm) 100±0.41...
Page 28: Keyboard
1 Hardware Overview 1.3 Keyboard Keyboard The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard.
Page 29: Optical Drive
1.4 Optical Drive 1 Hardware Overview Optical Drive 1.4.1 DVD-ROM & CD-R/RW Drive The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15- inch) CD-ROM, DVD-ROM and CD-R/RW. The specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-2. Table 1-2 DVD-ROM &...
Page 30: Dvd Super Multi Drive Specifications
1 Hardware Overview 1.4 Optical Drive 1.4.2 DVD-Super Multi Drive The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD- RAM, DVD-R DL and DVD+R DL. The specifications are listed in Table 1-3. Table 1-3 DVD Super Multi drive specifications Item Specifications...
Page 31: Tft Color Display
1.5 TFT Color Display 1 Hardware Overview TFT Color Display The TFT color display consists of 12.1-inch WXGA LCD module and FL inverter board. 1.5.1 LCD Module The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution.
Page 32: Table
1 Hardware Overview 1.5 TFT Color Display 1.5.2 FL Inverter Board The FL inverter board supplies a high frequency current to illuminate the LCD module. Table 1-5 lists the FL inverter board specifications. Table 1-5 FL inverter board specifications Item Specifications G71C00011221 Input...
Page 33: Power Supply
1.6 Power Supply 1 Hardware Overview Power Supply The power supply supplies many different voltages to the system board and performs the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer. 2. Detects DC output and circuit malfunctions. 3.
Page 34: Table
1 Hardware Overview 1.6 Power Supply Table 1-6 Power supply output rating Power supply Power OFF Name Voltage Power OFF (Suspend Object (Boot mode) battery mode) 1.500 - 0.300 1.05 CPU, GMCH, ICH7-M CPU, GMCH, ICH7-M, 1R5-P1V PCI-e Mini Card 1R8-B1V GMCH, DDR2-SDRAM 2R5-P2V...
Page 35: Batteries
1.7 Batteries 1 Hardware Overview Batteries The computer has two types of batteries as follows: Main battery Real Time Clock (RTC) battery The battery specifications are listed in Table 1-7. Table 1-7 Battery specifications Battery name Material Output voltage Capacity G71C0004G710 Main battery Li-Ion...
Page 36: Data Preservation Time
1 Hardware Overview 1.7 Batteries Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-9. Table 1-9 Data preservation time Battery type Standby mode Boot mode Main battery (4,700 mAh) 6 days 60 days 1.7.2 RTC battery...
Page 37: Ac Adaptor
1.8 AC Adapter 1 Hardware Overview AC Adapter The AC adapter is used to charge the battery. Table 1-11 lists the AC adapter specifications. Table 1-11 AC adapter specifications Parameter Specification G71C0002SC10 G71C0004A510 Power 60W (Peak 75W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current...
Page 38 1 Hardware Overview 1.8 AC Adapter 1-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 39: Chapter 2 Troubleshooting Procedures
Chapter 2 Troubleshooting Procedures [CONFIDENTIAL]...
Page 40 2 Troubleshooting Procedures 2-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 41 2 Troubleshooting Procedures Chapter 2 Contents Troubleshooting......................2-1 Troubleshooting Flowchart ..................2-3 Power Supply Troubleshooting ..................2-7 System Board Troubleshooting ................2-19 USB FDD Troubleshooting ..................2-36 HDD Troubleshooting ....................2-39 Keyboard and Touch pad Troubleshooting ..............2-44 Display Troubleshooting ..................2-47 Optical Drive Troubleshooting.................2-49 2.10 Modem Troubleshooting ..................2-51 2.11 LAN Troubleshooting ....................2-53 2.12...
Page 42: Table
2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart ..................2-4 Figure 2-2 A set of tool for debug port test.................2-22 Tables Table 2-1 Battery icon......................2-7 Table 2-2 DC IN icon......................2-8 Table 2-3 Error code ......................2-10 Table 2-4 Debug port (Boot mode) error status..............2-23 Table 2-5 FDD error code and status .................2-37 Table 2-6 HDD error code and status ................2-42 2-iv...
Page 43: Troubleshooting
The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary: 1. Phillips screwdrivers (For replacement procedures, Refer to Chapter 4) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port test cable •...
Page 44 2 Troubleshooting Procedures 2.1 Troubleshooting There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g>...
Page 45: Troubleshooting Flowchart
Make sure that Windows XP preinstalled by Toshiba is installed on the hard disk. Operating systems not preinstalled by Toshiba can cause the computer malfunction. Make sure all optional equipment is removed from the computer. Make sure the USB FDD and optical drive are empty.
Page 46 2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (1/2) [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 47 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (2/2) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 48 2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart If the diagnostics program cannot detect an error, the problem may be intermittent. The Running Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as follows: 1.
Page 49: Power Supply Troubleshooting
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Power Supply Troubleshooting The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are: Procedure 1: Icons in the LCD Check Procedure 2: Error Code Check Procedure 3: Connection Check...
Page 50 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Table 2-2 DC IN icon DC IN icon Power supply status Lights Blue DC power is being supplied from the AC adapter. Flashes orange There is a problem with the power supply. *1 Doesn’t light Any condition other than those above.
Page 51 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 2 Error Code Check If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below. Start Off for 2 seconds Error code (8 bit) “1”...
Page 52 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2. Table 2-3 Error code Error code Where Error occurs AC Adaptor 1st Battery 2nd Battery...
Page 53: Ac Adaptor
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Compare the patterns in the hexadecimal error code to the tables below. AC Adaptor Error code Meaning AC Adaptor output voltage is over 16.5V. CommonDock voltage is over 16.5V. Current from the DC power supply is over 7.00A. Current from the DC power supply is over 0.5A when there is no load.
Page 54 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting S3V output Error code Meaning S3V voltage is 3.47V or less when the computer is powered on/off. S3V voltage is under 3.14V in normal conditions. S3V voltage is under 3.14V when the computer is booting up. E5V output Error code Meaning...
Page 55 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures 1R8-B1V output Error code Meaning 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 1R8-B1V voltage is under 1.53V when the computer is powered on. 1R8-B1V voltage is under 1.53V when the computer is booting up. 1R8-B1V voltage is under 1.53V when BV power is maintained.
Page 56 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 1R8-B1V output Error code Meaning 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 1R8-B1V voltage is under 1.53V when the computer is powered on. 1R8-B1V voltage is under 1.53V when the computer is booting up. 1R8-B1V voltage is under 1.53V when BV power is maintained.
Page 57 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Check 2 In the case of error code 10h or 12h: Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step: Connect a new AC adaptor and/or AC power cord, if necessary.
Page 58 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 3 Connection Check The power supply wiring diagram is shown below: Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for breaks.
Page 59 2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 4 Charge Check Check 1 Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power cord, if necessary).
Page 60 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 5 Replacement Check The system board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and system board and connection. After checking the connections, perform the following Check 1: When AC adapter is connected: Check 1...
Page 61: System Board Troubleshooting
2.4 System Board Troubleshooting 2 Troubleshooting Procedures System Board Troubleshooting This section describes how to determine if the system board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check (Boot Mode)
Page 62 If an error message is shown on the display, perform Check 1. If there is no error message, go to Procedure 2. If Toshiba MS-DOS or Windows XP is properly loaded, go to Procedure 3. If one of the following error messages appears on the screen, press F1 as the Check 1 message instructs.
Page 63 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Check 3 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) through (15), (20) or (21) appears, go to Procedure 4.
Page 64 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a debug port test. The tool for debug port test is shown below. Figure 2-1 A set of tool for debug port test The test procedures are follows: 1.
Page 65: Table
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (1/10) D port status Inspection items Details Boot block Permission of A20 and Clear of software reset bit Prohibition of APIC Initialization of MCH and ICH Initialization of Super I/O Initialization of debug port Dummy read of 3rd Bus data...
Page 66 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (2/10) D port status Inspection items Details (F007H) DRAM configuration Permission of cache (L1 cache only) Memory clear F008H BTBK_INI_MEM_END Transition to real mode and copy of BIOS to RAM F009H BTBK_CHG_RAM_BIOS...
Page 67 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (3/10) D port status Inspection items Details F100H IRT_START Process of cache control for HyperThreading Prohibition of cache Initialization of H/W (before DRAM Initialization of MCHM recognition) nitialization of ICH4M.D31.Func0 Initialization of ICH4M.D31.Func1...
Page 68: Table
2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (4/10) D port status Inspection items Details SM-RAM checksum check (F103) Resume error F173H RSM_SMRAM_ERR Check of memory configuration change Resume error F174H RSM_SYSMEM_ERR RAM area checksum check in system BIOS Resume error F179H SM_RAMBIOS_ERR Expansion memory checksum check Resume error F176H RSM_EXTMEM_ERR...
Page 69 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (5/10) D port status Inspection items Details F106H IRT_INI_SMBASE_END Initialization of devices which PIT test (Cold boot only) and initialization need initialization before PCI bus Setting of test pattern to channel 0 of PIT#0 initialization Check whether the set test pattern can be read...
Page 70 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (6/10) D port status Inspection items Details (F107H) Initialization of devices which need AC97’ control initialization before PCI bus Initialization of temperature control information initialization KBC initialization VGA display off, Reset control Sound initialization...
Page 71: Table
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (7/10) D port status Inspection items Details (F10AH) Configuration Saving of VGA configuration result F10BH IRT_PCI_CONF_END Task generation for waiting PCI_CONFIGURATION completion Initialization of H/W needed after Printer port setting (for models supporting printer) PCI configuration HDD initialization sequence start...
Page 72: Table
2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (8/10) D port status Inspection items Details F115H IRT_SYSMEM_CHK_END EXT_MEM_CHECK (Check of exception in the protected mode)(Boot) F116H IRT_EXTMEM_CHK_END Exception check in the protected Dport=F117h when error occurs mode INIT_SYS_MEM Initialization of conventional memory (Reboot)
Page 73: Table
2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (9/10) D port status Inspection items Details IRT_WAIT_SMI_SEQ_END F11EH F11FH IRT_PASSWORD_END EX_IO_ROM_CHECK (Check of option I/O ROM) F120H IRT_EX_IO_ROM_END PRE_BOOT_SETUP Saving of value in 40:00h (for SIO saving/restoring) Setting of font address for resume password Setting of repeat parameter for USB KB...
Page 74 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-4 Debug port (Boot mode) error status (10/10) D port status Inspection items Details F122H IRT_SC_INIT_START F123H Notifies the DVI connection status to VGA BIOS (for models supporting DVI) Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion (for models supporting Bluetooth)
Page 75 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Check 1 If the D port status F11DH or F120H is displayed, go to HDD Trouble shooting Procedure in Section 2.6. Check 2 If any other D port status error code is displayed, perform Procedure 3. D port error code is as follows: Error code Contents...
Page 76 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform these tests. 1. System test 2.
Page 77 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 4 Replacement Check The system board connectors may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform Check 1. Check 1 Visually check for the following: a) Cracked or broken connector housing b) Damaged connector pins If their connectors are in good condition, but there is still a problem, go to Check...
Page 78: Usb Fdd Troubleshooting
2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: USB FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check Procedure 1...
Page 79: Diagnostic Test Program Execution Check
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. Floppy disk drive test error codes and their status names are listed in Table 2-5.
Page 80 2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting Procedure 3 Connector Check and Replacement Check The USB FDD is connected to the System Board. Check 1 When using the USB port, make sure the USB FDD cable is firmly connected to CN4612 or CN4614 on the System.
Page 81: Hdd Troubleshooting
Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and restart the computer with U key holding down. Perform the following checks: Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you can change to drive C, go to Check 3.
Page 82 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 2 Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.
Page 83 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Format Check The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required. Refer to the MS-DOS Manual for the operation of MS-DOS.
Page 84 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.
Page 85 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD cable or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the HDD is firmly connected to CN1850 on the system board.
Page 86: Keyboard And Touch Pad Troubleshooting
2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting Keyboard and Touch pad Troubleshooting To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.
Page 87 2.7 Keyboard and Touch pad Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check The keyboard, touch pad or sensor/switch board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: 1.
Page 88 2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting Check 5 The touch pad cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8. Check 6 Make sure the SW cable is firmly connected to CN3260 on the system board.
Page 89: Display Troubleshooting
2.8 Display Troubleshooting 2 Troubleshooting Procedures Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Cable Check Procedure 4: Replacement Check Procedure 1...
Page 90 2 Troubleshooting Procedures 2.8 Display Troubleshooting If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4. Procedure 4 Replacement Check The FL, FL inverter board, LCD module, and system board are connected to display circuits. Any of these components may be damaged.
Page 91: Optical Drive Troubleshooting
2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures Optical Drive Troubleshooting This section describes how to determine if the optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1...
Page 92 2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting Procedure 2 Connector Check and Replacement Check The optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged.
Page 93: Modem Troubleshooting
2.10 Modem Troubleshooting 2 Troubleshooting Procedures 2.10 Modem Troubleshooting This section describes how to determine if the computer’s modem is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check...
Page 94 2 Troubleshooting Procedures 2.10 Modem Troubleshooting Procedure 2 Connector Check and Replacement Check The Modem is installed as a MDC (Modem Daughter Card). If the modem malfunctions, there may be a bad connection between the MDC and the system board. Or the MDC, system board or their connectors might be damaged.
Page 95: Lan Troubleshooting
2.11 LAN Troubleshooting 2 Troubleshooting Procedures 2.11 LAN Troubleshooting This section describes how to determine if the computer’s LAN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check...
Page 96: Bluetooth Troubleshooting
2 Troubleshooting Procedures 2.12 Bluetooth Troubleshooting 2.12 Bluetooth Troubleshooting This section describes how to determine if the computer’s Bluetooth is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Transmitting-Receiving Check Procedure 2: Connection Check Procedure 3: Replacement Check Procedure 1...
Page 97 2.12 Bluetooth Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connection Check The Bluetooth function wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure that the wireless communication switch is “On”.
Page 98: Wireless Lan Troubleshooting
2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting 2.13 Wireless LAN Troubleshooting This section describes how to determine if the computer’s Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Transmitting-Receiving Check Procedure 2: Antenna Connection Check Procedure 3: Replacement Check...
Page 99 2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures Procedure 2 Antenna Connection Check The wireless LAN wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the wireless LAN card is firmly connected to CN2600 on the system board.
Page 100: Sound Troubleshooting
2 Troubleshooting Procedures 2.14 Sound Troubleshooting 2.14 Sound Troubleshooting NOTE: On the Operation Systems other than Windows/Vivace, sounds come form the internal speaker, even if a headphone connected. This section describes how to determine if the computer’s sound functions are functioning properly.
Page 101 2.14 Sound Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check The sound function-wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: 1 If the stereo speakers do not work correctly, perform Check 1.
Page 102 2 Troubleshooting Procedures 2.14 Sound Troubleshooting Procedure 3 Replacement Check Check 1 If the stereo speakers do not sound properly, the right or left speaker may be defective or damaged. Replace it with a new one. If the stereo speakers still do not work properly, go to Check 3.
Page 103: Bridge Media Slot Troubleshooting
2.15 Bridge media Slot Troubleshooting 2 Troubleshooting Procedures 2.15 Bridge media Slot Troubleshooting This section describes how to determine if the computer’s SD card functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
Page 104: Fingerprint Sensor Troubleshooting
2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2.16 Fingerprint sensor Troubleshooting CAUTION: To delete the account for confirming the fingerprint operation, it is necessary to log on by the account with the management authority. If the password has been set to log on, ask the Log-ON password to the user. To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed.
Page 105 2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures Procedure 1 Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3. Click the icon of the account (user’s name) that you want to set the password. 4.
Page 106 2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting [User's Passport] appears in “Enter your password”. Click [Next]. When the finger print has been enrolled, [User’s Password] appears. Slide your finger enrolled or type the password. Click [Next]. 4 Type the Windows logon password in “Enter your password” and click [Next]. [User’s Password] appears.
Page 107 2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 5 Confirm that the box of [Run interactive tutorial] is checked (when proceeding wit seeing Tutorial) and click [Next]. 6 Watch the Video carefully, click [Next]. PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-65...
Page 108 2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 7 Put lightly your finger on the fingerprint sensor at the right side of the touchpad and slide your finger toward you. Slide your finger four times. Four boxes are filled with fingerprints. At this time, when you click the [Replay video], you can watch the video that you have watched in Procedure 6.
Page 109 2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures When you have failed in any time of four times reading and want to practice again, click [Try again]. When you have fully succeeded in four times of reading, the message of “Fully succeeded” appears. 8 Click [Next].
Page 110 2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting Put lightly the first joint of your finger you want to enroll on the fingerprint sensor and slide your finger toward you. Enroll your finger three times. Every time your finger has been successfully enrolled, one box is checked. When your finger has been successfully enrolled three times, the message of “Succeeded”...
Page 111 2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 13 Type a backup password two times in the following display. (This password is different from the password of Windows logon.) 14 Click [Next]. The [Finish] display appears. 15 Click [Finish], “Welcome” display appears. PORTÉGÉ...
Page 112 2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows. 2. In the Windows logon window, put lightly the first joint of your finger registered and slide your finger toward you. When authenticated, [Success] is displayed in the fingerprint authentication display.
Page 113 2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures Procedure 4 Connector Check and Replacement Check The Fingerprint sensor cable is connected to the connector CN9550 on the Fingerprint sensor board and connector CN9520 on the system board. Check 1 Check the Fingerprint sensor cable is firmly connected to the connector CN9550 on the Fingerprint sensor board and connector CN9520 on the system board.
Page 114 2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2-72 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 115: Chapter 3 Tests And Diagnostics
Chapter 3 Tests and Diagnostics [CONFIDENTIAL]...
Page 116 3 Tests and Diagnostics 3-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 117 3 Tests and Diagnostics Chapter 3 Contents The Diagnostic Test ....................3-1 3.1.1 Diagnostics menu ................. 3-1 3.1.2 H/W (Hardware) initial information setting tool........3-3 3.1.3 Heatrun test program................3-3 Executing the Diagnostic Test ................... 3-4 3.2.1 Diagnostics menu (T&D) ..............3-5 3.2.2 H/W initial information setting tool .............
Page 118 3 Tests and Diagnostics 3.21 Head Cleaning......................3-47 3.21.1 Function Description ................3-47 3.21.2 Operations ..................3-47 3.22 Log Utilities ......................3-48 3.22.1 Function Description ................3-48 3.22.2 Operations ..................3-49 3.23 Running Test......................3-50 3.23.1 Function Description ................3-50 3.23.2 Operations ..................
Page 119: Table
3 Tests and Diagnostics 3.30 SETUP ........................3-90 3.30.1 Function Description ................3-90 3.30.2 Accessing the SETUP Program............3-92 Tables Table 3-1 Subtest names ....................3-12 Table 3-2 Error codes and error status names ..............3-35 Table 3-3 Hard disk controller status register contents............3-38 Table 3-4 Error register contents..................
Page 120 3 Tests and Diagnostics 3-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 121: The Diagnostic Test
3.1 The Diagnostic Test 3 Tests and Diagnostics The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. The Diagnostics Programs are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on the Diagnostic Disk.
Page 122 A USB test module (USB test ) A USB cable (USB test) An external CRT monitor (Expansion test) A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)
Page 123 3.1 The Diagnostic Test 3 Tests and Diagnostics 3.1.2 H/W (Hardware) initial information setting tool The H/W initial information setting tool consists of the following programs. Initial configuration DMI information save DMI information recovery System configuration display E2PROM test (MAC/GUID/DMI) You will need the following equipment to perform some of the programs.
Page 124: Executing The Diagnostic Test
To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the Diagnostics disk in the USB floppy disk drive. 2. Turn on the computer while pressing U key. The following menu appears. TOSHIBA Diagnostics Startup Menu --------------------------------------------------------- (M) Main (I) Initial config set...
Page 125: Diagnostics Menu (T&D)
To execute this program, press M or m in the startup menu, press Enter. The following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...
Page 126 Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - MEMORY TEST...
Page 127 3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter. When you select 1- SYSTEM TEST, the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop SUB-TEST...
Page 128: H/W Initial Information Setting Tool
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: ERROR STATUS NAME [[ HALT OPERATION ]] 1: Test end 2: Continue...
Page 129: Setting Of The Hardware Configuration
3.3 Setting of the hardware configuration 3 Tests and Diagnostics Setting of the hardware configuration To execute this program, press I or i in the startup menu, press Enter and follow the directions on the screen. The H/W initial information setting tool consists of four subtests. Move the highlight bar to the subtest you want to execute and press Enter.
Page 130 3 Tests and Diagnostics 3.3 Setting of the hardware configuration Setting of the HWSC • Setting of the UUID • Display of the DMI information (including UUID) • After completion of the above settings, H/W configuration & DMI information are appeared in order. Check the contents and press Enter. Subtest 03 DMI information save This is one of tools to copy the DMI information to a new PCB after...
Page 131: Heatrun Test
3.4 Heatrun Test 3 Tests and Diagnostics Heatrun Test To execute this program, press H or h in the startup menu, press Enter. After selecting this test, the same subtests as 3.23 Running Test are executed successively. For more details on the procedure and test content, refer to Running Test. When the heatrun test ends normally, following message appears in the display.
Page 132: Subtest Names
3 Tests and Diagnostics 3.5 Subtest Names Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) Test Name Subtest No. Subtest Name SYSTEM ROM checksum Fan ON/OFF Geyserville Quick charge DMI read...
Page 133 3.5 Subtest Names 3 Tests and Diagnostics Table 3-1 Subtest names (2/2) Test Name Subtest No. Subtest Name PRINTER Ripple pattern Function [Not supported] Wraparound FIR/SIR Point to point (send) ASYNC [Not supported] FIR/SIR Point to point (receive) Wraparound (board) HARD DISK Sequential read Address uniqueness...
Page 134: System Test
3 Tests and Diagnostics 3.6 System Test System Test To execute the System Test, select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 135 3.6 System Test 3 Tests and Diagnostics Subtest 04 Quick charge This subtest checks the status for the quick charge. Subtest 05 DMI read This subtest displays the information in the Flash-ROM in the following format. *** DMI Data Display Ver X.XX *** Model Name : XXXXXXXXXXX Version Number...
Page 136: Memory Test
3 Tests and Diagnostics 3.7 Memory Test Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 137: Keyboard Test
3.8 Keyboard Test 3 Tests and Diagnostics Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 138: Display Test
3 Tests and Diagnostics 3.9 Display Test Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 139 3.9 Display Test 3 Tests and Diagnostics Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter. [Mode 12] [Mode 13] [Mode 3] [Mode 111 640*480 64K] [Mode 112 640*480 16M] [Mode 114 800*600 64K]...
Page 140 3 Tests and Diagnostics 3.9 Display Test Subtest 06 “H” pattern display This subtest displays a full screen of “H” patterns. HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST menu, press Enter. NOTE: The last row may not be completely filled.
Page 141: Floppy Disk Test
3.10 Floppy Disk Test 3 Tests and Diagnostics 3.10 Floppy Disk Test CAUTION: Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD because the contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.
Page 142 3 Tests and Diagnostics 3.10 Floppy Disk Test Select the number of the subtest you want to execute and press Enter. The following message will appear during the floppy disk test. xxx DIAGNOSTIC TEST VX.XX FLOPPY DISK IN PROGRESS XXXXXXX [Ctrl]+[Break] : test end [Ctrl]+[C]...
Page 143: Printer Test
3.11 Printer Test 3 Tests and Diagnostics 3.11 Printer Test NOTE: Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE: An IBM compatible printer must be connected to the system to execute this test.
Page 144 3 Tests and Diagnostics 3.11 Printer Test Subtest 02 Function This subtest is for IBM compatible printers, and tests the following functions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE: To execute this subtest, a printer wraparound connector must be connected to the...
Page 145: Async Test
3.12 Async Test 3 Tests and Diagnostics 3.12 Async Test NOTE: Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 146: Hard Disk Test
3 Tests and Diagnostics 3.13 Hard Disk Test 3.13 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter, and follow the directions on the screen. CAUTION: The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is executed.
Page 147 3.13 Hard Disk Test 3 Tests and Diagnostics 3. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. XXX DIAGNOSTIC TEST VX.XX HARD DISK TEST XXXXXXX [Ctrl]+[Break] :...
Page 148 3 Tests and Diagnostics 3.13 Hard Disk Test Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder and then reads the data while moving from cylinder to cylinder. (Tests the data interference in the neighbor track.) Worst pattern data Cylinder...
Page 149: Real Timer Test
3.14 Real Timer Test 3 Tests and Diagnostics 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
Page 150 3 Tests and Diagnostics 3.14 Real Timer Test Subtest 03 Real time carry CAUTION: When this subtest is executed, the current date and time are erased. This subtest checks the real time clock increments, making sure the date and time are displayed in the following format: Current date : 12-31-1999 Current time : 23:59:58 The real time increments are automatically executed and the following is...
Page 151: Ndp Test
3.15 NDP Test 3 Tests and Diagnostics 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 This test checks the following functions of NDP: Control word Status word Addition...
Page 152: Expansion Test
3 Tests and Diagnostics 3.16 Expansion Test 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound CAUTION: PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector is required.
Page 153 3.16 Expansion Test 3 Tests and Diagnostics Subtest 02 RGB monitor ID NOTE: To execute this subtest, an external monitor with monitor ID function is required. Connect the external monitor to the PC for the test of ID acquisition. The judgment of acquisition is based on the panel data. In simultaneous display mode or internal display mode, in which the panel data is acquired, this subtest will fail.
Page 154: Cd-Rom/Dvd-Rom Test
To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.
Page 155: Error Code And Error Status Names
3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the DIAGNOSTIC TEST. Table 3-2 Error codes and error status names (1/3) Device name Error code Error status name...
Page 156 3 Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 Error codes and error status names (2/3) Device name Error code Error status name FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED FDD - RECORD NOT FOUND FDD - DMA OVERRUN ERROR FDD - DMA BOUNDARY ERROR...
Page 157 3.18 Error Code and Error Status Names 3 Tests and Diagnostics Table 3-2 Error codes and error status names (3/3) Device name Error code Error status name (HDD) HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR...
Page 158: Hard Disk Test Detail Status
3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eight- digit number.
Page 159 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics Table 3-4 Error register contents Name Description “0” … Not used. (Bad block mark) “1” … A bad block mark is detected. “0” … There is no uncorrectable data error. (Uncorrectable) “1”...
Page 160: Only One Test
3 Tests and Diagnostics 3.20 ONLY ONE TEST 3.20 ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter. The following menu appears in the display.
Page 161 3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 01 Pressed key display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed.
Page 162 3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 02 Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the >...
Page 163 3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 03 GP Button This subtest checks the operation of the front operation panel button. Press the Internet button after the following message appears. Press [ Internet ] button If the correct button is pressed, the following message appears. Press [ CD/DVD ] button If the correct button is pressed, the following message appears.
Page 164 3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 05 NOTE: When executing this subtest, USB test module and USB cable must be connected. This subtest checks if USB port works properly. The following menu appears in the display. ################################################################ ######## ONLY ONE TEST Menu (XXXXXXXXX) ######...
Page 165 3.20 ONLY ONE TEST 3 Tests and Diagnostics Press Enter and return to the ONLY ONE TEST menu. Subtest 0A Acceleration sensor This subtest detects and corrects the each axis (X, Y, Z). NOTE: Make sure that this subtest is executed on the following condition: 1.
Page 166 3 Tests and Diagnostics 3.20 ONLY ONE TEST When this subtest is selected, the following message appears in the display. The heaven surface establishes in the upper direction Press [Enter] key NOTE: Be sure to execute the test with the display panel opened. Set the machine on the flat desk.
Page 167: Head Cleaning
3.21 Head Cleaning 3 Tests and Diagnostics 3.21 Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.21.2 Operations 1.
Page 168: Log Utilities
3 Tests and Diagnostics 3.22 Log Utilities 3.22 Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk, or output the data to a printer or the display.
Page 169 3.22 Log Utilities 3 Tests and Diagnostics 3.22.2 Operations 1. Select 5 and press Enter in the DIAGNOSTIC MENU, the error information is displayed in the following format: XXXXX ERRORS TS-NO PASS STS ADDR WD RD HSTS [ERROR STATUS NAME] FDD 02 0000 103 00001 00 00 0000 FDD-WRITE PROTECTED...
Page 170: Running Test
3 Tests and Diagnostics 3.23 Running Test 3.23 Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02, 06) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5.
Page 171: Floppy Disk Drive Utilities
1. FORMAT NOTE: This program is only for testing a floppy disk drive. It is different from the Toshiba MS-DOS FORMAT command. This program can format a floppy disk in the following formats: (a) 2DD: Double-sided, double-density, double-track, 96/135 TPI, MFM mode, 512 bytes, 9 sectors/track.
Page 172 3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message. [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2.
Page 173 3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3. COPY program (a) When COPY is selected, the following message appears. FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a message similar to the one below.
Page 174 3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 4. DUMP program (a) When DUMP is selected, the following message appears. DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If is selected, the display will go to step (h).
Page 175 3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics (k) The following message will appear. To finish the dump, select 3. Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? 5.
Page 176: System Configuration
3 Tests and Diagnostics 3.25 System Configuration 3.25 System Configuration 3.25.1 Function Description NOTE: To display the system configuration, the write protect tab should be OFF position. If the tab is ON position, move the tab to OFF position and restart the test.
Page 177 3.25 System Configuration 3 Tests and Diagnostics 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter. Then, the following system configuration appears in the display. System Configuration Display : Ver X.XX [Machine Name ???] - Processor Type = XXXXXX-XXXXXMHz Code = XX L2 Cache = XXXXXKB - Chip set...
Page 178: Wireless Lan Test Program (Atheros)
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3.26 Wireless LAN Test Program (Atheros) This section describes how to perform the wireless LAN transmitting-receiving test with the test program. NOTE: Use another computer (with Atheros 11a/g(MB44ag)/Atheros 11a/g(MB62HL)) that can communicate by the wireless LAN as a responder machine to perform this test.
Page 179: Setting The Responder Machine
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics 3.26.1 Setting the responder machine 1. MB44ag is installed 1) Boot the computer by MB4x Responder media. 2) The Responder T&D is automatically started. 2. MB6x is installed As the capacity of MB6x T&D is over the one of a FD, a RAM drive is used. 1) Boot the computer by MB6x Responder media.
Page 180: Test Procedure
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 6) When the file copy is completed, the following test menu is displayed. Press r. The Responder T&D is started. ************************************************************ Atheros MB6x DUT mode Maintenance T&D Menu d : DUT mode r : Responder mode ************************************************************ SELECT MODE No.(d or r) :...
Page 181: Contents Of The Test And Errors
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics 5) When the file copy is completed, the following test menu is displayed. Press d. The Responder T&D is started. ************************************************************ Atheros MB6x DUT mode Maintenance T&D Menu d : DUT mode r : Responder mode ************************************************************ SELECT MODE No.(d or r) :...
Page 182 3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) When an error (read error of EEPROM date) has detected, the following is displayed. ------------ERROR------------ file bac.txt cannot be opened 2. MAC Address Check The MAC address of the installed Wireless LAN card is checked. If it is not incorrect MAC address, the following is displayed.
Page 183 3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics When an error has detected, the following is displayed. ************************************** 11a Communication Test : NG !! Please refer to log.txt ************************************** 4. Communication test of 11b mode The check of connection of 11b mode antenna and transmitting/receiving test are executed. When the test has been finished normally, the following is displayed.
Page 184 3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 6. SKU & MAC Check 11a/b/g communication test All the test is executed in the order of SKU check of Module, MAC Address Check, Communication test of 11a mode, Communication test of 11b mode and Communication test of 11g mode.
Page 185: Wireless Lan Test Program (Intel-Made A/B/G)
3.27 Wireless LAN Test Program (Intel-made a/b/g) 3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) This section describes how to perform the wireless LAN transmitting-receiving test (Intel- made 802.11a/b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test.
Page 186 3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) If a defective is found during the test, NG message will appear in the display. Press any key and return to the test menu. When a defective is detected in the test, following typical cause is considered. •...
Page 187 3.27 Wireless LAN Test Program (Intel-made a/b/g) 3 Tests and Diagnostics Subtest03 Antenna check & communication test of 11b mode This subtest execute transmitting/receiving test in 802.11b mode using the main antenna first. If a defective is not found during the test, transmitting/receiving test in 802.11b mode using the AUX antenna is automatically executed.
Page 188 3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) Subtest05 Communication test of 11g mode This subtest execute transmitting/receiving test in 802.11g mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
Page 189: Lan/Modem/Bluetooth/Ieee1394 Test Program
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Modem/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear: Microsoft Windows XX Startup Menu ---------------------------------- Modem...
Page 190 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. The following message will appear: [LAN transmit & receive test !] COMPLETED Repeat count = 00000 Error count 00000...
Page 191 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Subtest02 (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter. The following message will appear: Testing adaptor...hit <ESC> to abort. External Loopback Test...PASSED Testing completed.
Page 192: Modem Test
3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3.28.2 Modem test For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the tests. To execute Modem test, press 2 and Enter.
Page 193: Bluetooth Test
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.28.3 Bluetooth test To execute this test, press 3 and press Enter. NOTE: Use another computer that can communicate by the Bluetooth as a reference machine to perform this test. Insert a floppy disk containing the test program into the target machine and turn on the target machine.
Page 194: Will Appear
1 to select the test and press Enter. The following message will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- Initializing … When the machine has passed the test, it displays BD_ADDR. If BD_ADDR has no problem, the following message is displayed.
Page 195: Table
3 Tests and Diagnostics If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- My BD_ADDR = XXXXXXXXXXXX [h] FFFFFF FFFFFF...
Page 196 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-6 Error code for Bluetooth test (BD_ADDR) (1/2) Error code Meaning 0x01...
Page 197 When the test begins, the machine displays BD_ADDR of the DUT. The progress bar stops when the test is completed. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- +----------------------+ BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+ <- Progress Bar...
Page 198 When the Bluetooth test menu is displayed, press T to select the test and press Enter in the test machine. The following message will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- +------------------+ Tester...
Page 199 3 Tests and Diagnostics If the target machine has any problem, the following message “INCOMPLETE” is displayed with the Error Code. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- +----------------------+ BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+...
Page 200 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (1/2) Error code Meaning 0x01...
Page 201 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Error code Meaning 0x20 Unsupported LMP Parameter Value. 0x21 Role Change Not Allowed. 0x22 LMP Response Timeout. 0x23 LMP Error Transaction Collision. 0x24 LMP PDU Not Allowed.
Page 202 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Table 3-8 Common error code Error code Meaning 0x30 BT Control Status should be “Disable”, but it is “Enable”. 0x31 BT Control Status should be “Enable”, but it is “Disable”. 0x32 Power Status should be “OFF”, but it is “ON”. 0x33 Power Status should be “ON”, but it is “OFF”.
Page 203: Ieee1394 Test
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.28.4 IEEE1394 test To execute this test, press 4 and Enter. NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test. The following menu will appear: ******************************************************************** ******** IEEE1394[XXXXX] Diagnostics program...
Page 204: Sound Test Program
3 Tests and Diagnostics 3.29 Sound Test program Tests and Dia gnos tics 3.29 Sound Test program This section describes how to perform the Sound test. To execute the sound test, refer to the following description. Prepare a HDD and format it on DOS. Copy all files in the floppy disk in which the Sound test program is stored to the HDD.
Page 205 3.29 Sound Test program 3 Tests and Diagnostics To return to the Sound test menu, press 9 and Enter. Then following message will appear in the display. *********************************** ******** May I Restart ? ******* *********************************** Press any key to continue… After pressing any key, the machine starts rebooting and sound test menu will appear in the display.
Page 206: Sound (Legacy) Test
3 Tests and Diagnostics 3.29 Sound Test program Subtest 02 Sine wave This subtest is executed by loading the COM file (ADSIN.COM). The program expands sine wave data table from 16KB to 64KB, and creates the play data. Then it transfers the data between the DMA and the CODEC to play the sine wave.
Page 207: Cd Sound (Standard) Test
To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display.
Page 208 3 Tests and Diagnostics 3.29 Sound Test program Subtest 02 English Narration Selected this subtest, narration in English starts. For more details on the procedure, refer to the subtest01. Subtest 03 Test Tone A CAUTION: Before starting subtest03, be sure to set the sound at proper volume. This subtest plays sine wave while changing its table from 100Hz to 20Hz.
Page 209: Cd Sound (Legacy) Test
3.29 Sound Test program 3 Tests and Diagnostics 3.29.3.2 Audio CD Insert an audio CD and the following menu appears in the display. CD/DVD TEST IN PROGRESS XXXXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] ; test end [Ctrl]+[C] ; key stop SUB-TEST : XX PASS COUNT : XXXXX...
Page 210: Setup
3 Tests and Diagnostics 3.30 SETUP 3.30 SETUP 3.30.1 Function Description This program displays the current system setup information as listed below: 1. Memory (a) Total 2. System Date/Time (a) Date (MM-DD-YYYY) (b) Time (HH:MM:SS) 3. Battery (a) Battery Save Mode (b) PCI Express Link ASPM (c) Enhanced C-States 4.
Page 211 3.30 SETUP 3 Tests and Diagnostics 8. Configuration (a) Device Config. 9. Drives I/O (a) Built-in HDD (b) CD-ROM 10. PCI Bus (a) PCI Bus 11. Security Controller (a) TPM (b) Clear TPM Owner 12. Display (a) Power On Display (b) LCD Display Stretch 13.
Page 212 3 Tests and Diagnostics 3.30 SETUP 3.30.2 Accessing the SETUP Program Turn on the power while pressing ESC, the following menu appears. Check system. Then press [F1] key. Then press F1. The following display appears. ® NOTE: *1: This appears in Intel Core models.
Page 213 3.30 SETUP 3 Tests and Diagnostics Moving Within the SETUP Menu and Changing Values to move between the two columns. Press ↑ and ↓ to move between 1. Press items in a column. Press Fn+↑ (PgUp) and Fn + ↓ (PgDn) to move between the two pages.
Page 214 3 Tests and Diagnostics 3.30 SETUP SETUP Options The SETUP screen is divided into functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s memory. (a) Total This field displays the total amount of memory installed and is automatically calculated by the computer.
Page 215 3.30 SETUP 3 Tests and Diagnostics Low Power The following shows low power settings. (a) Battery Save Mode When “User Setting” is selected, the sub-window, BATTERY SAVE OPTION is displayed. The following set of options can be selected in the submenu.
Page 216 3 Tests and Diagnostics 3.30 SETUP (b) PCI Express Link ASPM Enabled Saves power consumption, when the PCI Express device is not used. (Default) Auto Saves power consumption, when the PCI Express device is not used while the battery is working. Disabled Disables the power saving function and gives priority to the performance.
Page 217 3.30 SETUP 3 Tests and Diagnostics (c) User Password This item sets User password. For details on setting user password, refer to the User’s Manual. (d) Master Password This item sets the Master HDD password. This can be set Master+User is set in the HDD password Mode. For details, refer to the User’s Manual.
Page 218 3 Tests and Diagnostics 3.30 SETUP (b) HDD Priority This option enables to select the priority for the Built-in HDD or USB. Built-in HDD→ USB (Default) USB → Built-in HDD (c) Network Boot Protocol Use this option to set the starting method via a network. PXE Sets to PXE protocol.
Page 219 3.30 SETUP 3 Tests and Diagnostics (c) Execute-Disable Bit Capability Selects the function to reports whether the CPU Execute-Disable Bit is available or not to OS. When the CMOS is damaged, the default is Available. When Home is pressed, the setting is not changed and the setting is kept. Available Reports that the function is available.
Page 220 3 Tests and Diagnostics 3.30 SETUP (f) Beep Volume This option selects the volume of beep (Warning). “OFF”, “Low”, “Medium” (Default) or “High” can be selected. If a memory module that does not comply with the standards, the computer beeps at maximum volume. (g) Diagnostic Mode This option sets whether the BIOS Setup Diagnostic test is enabled.
Page 221 3.30 SETUP 3 Tests and Diagnostics 9. Drives I/O This option displays the address/interrupt level for hard disk drive and optical drive. It is only for information and cannot be changed. (a) Built-in HDD This option displays the setting of the address and interrupt level of the HDD. This cannot be changed.
Page 222 3 Tests and Diagnostics 3.30 SETUP 12. Display This group of options configures the computer’s display. (a) Power On Display This option is used to select the display when booting up. Auto-Selected Selects an external monitor if one is connected. Otherwise it selects the internal LCD.
Page 223 3.30 SETUP 3 Tests and Diagnostics 14. Legacy Emulation. (a) USB KB/Mouse Legacy Emulation. Use this option to enable or disable USB KB/Mouse Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the USB KB/Mouse Legacy Emulation item to Enabled.
Page 224 3 Tests and Diagnostics 3.30 SETUP 3-104 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 225: Chapter 4 Replacement Procedures
Chapter 4 Replacement Procedures [CONFIDENTIAL]...
Page 226 4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 227 4 Replacement Procedures Chapter 4 Contents General........................4-1 Battery pack ....................... 4-8 PC card........................4-10 Bridge media......................4-11 HDD......................... 4-12 Optical drive ......................4-15 Keyboard........................4-18 Memory module....................... 4-21 Cover FAT assembly ....................4-23 4.10 Fingerprint sensor board ..................4-28 4.11 Touch pad.........................
Page 228 4 Replacement Procedures Figures Figure 4-1 Removing the battery pack ................4-8 Figure 4-2 Removing the PC card ................4-10 Figure 4-3 Removing the Bridge media (SD card) ............4-11 Figure 4-4 Removing the HDD cover ................4-12 Figure 4-5 Separating the HDD and HDD holder ............
Page 229 4 Replacement Procedures Figure 4-31 Removing the CPU holder ................4-53 Figure 4-32 Removing the fan..................4-54 Figure 4-33 Removing the CPU ..................4-54 Figure 4-34 Installing the CPU..................4-55 Figure 4-35 Applying new grease ................... 4-56 Figure 4-36 Removing the HDD cable................4-57 Figure 4-37 Removing the PC card slot ................
Page 230 4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 231: General
4.1 General 4 Replacement Procedures Replacement Procedures General This section explains how to disassemble the computer and replace Field Replaceable Units (FRUs). It may not be necessary to remove all the FRUs in order to replace one. The chart below is a guide to which FRUs need to be removed in order to remove others. Always start by removing the battery pack, next, optional items such as the optional PC card and optional SD card, then follow the line on the chart to determine which FRU you must remove next in order to repair the one you think is causing the computer to operate improperly.
Page 232 Before you begin disassembly, read the following safety precautions and observe them carefully as you work. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.
Page 233 4.1 General 4 Replacement Procedures Before You Begin Look over the procedures in this section before you begin disassembling the computer. Familiarize yourself with the disassembly and reassembly steps. Begin each procedure by removing the AC adapter and the battery pack as instructed in this section: 1.
Page 234 4 Replacement Procedures 4.1 General Disassembly Procedures The computer has two basic types of cable connectors: • Pressure Plate Connectors • Coaxial Cable Connectors • Normal Pin Connectors To disconnect a Pressure Plate connector, lift up the tabs on either side of the connector’s plastic pressure plate and slide the cable out of the connector.
Page 235 4.1 General 4 Replacement Procedures Tools and Equipment The use of Electrostatic Discharge (ESD) equipment is very important for your safety and the safety of those around you. Proper use of these devices will increase the success rate of your repairs and lower the cost for damaged or destroyed parts.
Page 236 CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose. NOTE: Toshiba recommends that you use an electric screw driver for quick and easy operations. • M2 0.167 N·m (1.7 kgf·cm) •...
Page 237 4.1 General 4 Replacement Procedures Color of Screw Shaft To avoid mistakes on the screw length, screw shafts are colored as follows: Even number length screw: brown Odd number length screw: white Special length screw: blue Screws whose lengths are indicated to one or more decimal places such as 2.5 mm or 2.8 mm. Marking of Screws on the Computer Body To make maintenance of the computer easier, markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body.
Page 238: Battery Pack
4 Replacement Procedures 4.2 Battery pack Battery pack Removing the Battery pack To remove the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: When handling battery packs, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack.
Page 239 CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmental reasons, collect the spent battery packs. Use only batteries recommended by Toshiba for replacements. NOTE: Check the battery’s terminals visually. If they are dirty, wipe them clean with a dry cloth.
Page 240: Pc Card
4 Replacement Procedures 4.3 PC card PC card Removing the PC card To remove the PC card, follow the steps below and refer to Figure 4-2. CAUTION: Before you remove the PC card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
Page 241: Bridge Media
4.4 Bridge media 4 Replacement Procedures Bridge media Removing the Bridge media To remove the Bridge media, follow the steps below and refer to Figure 4-3. CAUTION: Before you remove the Bridge media, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
Page 242: Hdd
4 Replacement Procedures 4.5 HDD CAUTION: When handling the HDD, do not press the top surface as shown by the arrow. Hold it by the sides. Removing the HDD To remove the HDD, follow the steps below and refer to Figure 4-4 and 4-5. 1.
Page 243 4.5 HDD 4 Replacement Procedures NOTE: The following steps describe how to disassemble the HDD assembly, however, do not disassemble if the HDD is working properly. 4. Place the HDD assembly on a flat surface, and remove the following screws. •...
Page 244 4 Replacement Procedures 4.5 HDD Installing the HDD To install the HDD, follow the steps below and refer to Figure 4-4 and 4-5. CAUTION: Do not hold the HDD by its top and bottom flat surfaces. It may damage the HDD.
Page 245: Optical Drive
4.6 Optical drive 4 Replacement Procedures Optical drive Removing the Optical drive To remove the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. CAUTION: Do not put fingers in the optical drive. It may cause injury. 1.
Page 246 4 Replacement Procedures 4.6 Optical drive 3. Remove the following screw and the pushing plate. • M2×3S ×2 S-THIN HEAD screw 4. Remove the following screws and the mounting plate. • M2×3B ×1 BIND screw Mounting plate Pushing plate M2×3B BIND M2×3S S-THIN HEAD Figure 4-7 Disassembling the optical drive 4-16...
Page 247 4.6 Optical drive 4 Replacement Procedures Installing the Optical drive To install the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. 1. Set the mounting plate and secure it with the following screw. • M2×3B ×1 BIND screw 2.
Page 248: Keyboard
4 Replacement Procedures 4.7 Keyboard Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Turn over the computer and open the display. 2. Insert your fingers into the slits on both sides and lift up the keyboard holder to remove.
Page 249 4.7 Keyboard 4 Replacement Procedures 4. Remove the following screws and keyboard support plate. • M2.5×8B ×1 FLAT HEAD screw 5. Disconnect the keyboard cable from the connector CN3230 on the system board and remove the keyboard. × M2.5 8B FLAT HEAD Keyboard Keyboard support plate Keyboard cable...
Page 250 4 Replacement Procedures 4.7 Keyboard Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Place the keyboard face down on the palm rest. 2. Connect the keyboard cable to the connector CN3230 on the system board. 3.
Page 251: Memory Module
4.8 Memory module 4 Replacement Procedures Memory module Removing the Memory module CAUTION: The power must be turned off when you remove or insert a memory module. Inserting a memory module with the power on might damage the module or the computer itself.
Page 252 4 Replacement Procedures 4.8 Memory module Installing the Memory module To install the memory module, make sure that the computer is in boot mode and powered off, follow the steps below and refer to Figure 4-10. CAUTION: When installing only one memory module, be sure to insert it into the slot A. Otherwise, the computer or the memory may not work properly.
Page 253: Cover Fat Assembly
4.9 Cover FAT assembly 4 Replacement Procedures Replacement Procedur Cover FAT assembly Removing the Cover FAT assembly To remove the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Peel off the insulator that prevents a waterdrop from entering the computer and disconnect the SW membrane cable from the connector CN3260 on the system board.
Page 254 4 Replacement Procedures 4.9 Cover FAT assembly 3. Remove following screws. • M2.5×8B FLAT HEAD screw ×2 M2.5×8B FLAT HEAD Figure 4-12 Removing the Cover FAT assembly (2) 4-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 255 4.9 Cover FAT assembly 4 Replacement Procedures 4. Turn the computer face down and remove the following screws on the bottom. • M2.5×8B ×7 (“8” in the figure below) FLAT HEAD screw • M2.5×16B ×1 (“16” in the figure below) FLAT HEAD screw Figure 4-13 Removing the Cover FAT assembly (3) PORTÉGÉ...
Page 256 4 Replacement Procedures 4.9 Cover FAT assembly 5. Turn the computer face up and open the display. 6. While releasing the latches on both sides lift up the Cover FAT assembly to remove. Cover FAT assembly Figure 4-14 Removing the Cover FAT assembly (4) 4-26 [CONFIDENTIAL] PORTÉGÉ...
Page 257 4.9 Cover FAT assembly 4 Replacement Procedures Installing the Cover FAT assembly To install the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Place the Cover FAT assembly on the base assembly and secure the latches. CAUTION: When installing Cover FAT assembly, insert the guides of the cover FAT assembly into the base as shown in the following figure.
Page 258: Fingerprint Sensor Board
4 Replacement Procedures 4.10 Fingerprint sensor board 4.10 Fingerprint sensor board Removing the Fingerprint sensor board To remove the fingerprint sensor board, follow the steps below and refer to Figure 4-15. 1. Lift up the hook and remove the bracket while sliding it in the direction of arrow in the figure below.
Page 259 4.10 Fingerprint sensor board 4 Replacement Procedures Installing the Fingerprint sensor board To install the fingerprint sensor board, follow the steps below and refer to Figure 4-15. 1. Connect the fingerprint sensor cable to the connector on the fingerprint sensor board.
Page 260: Touch Pad
4 Replacement Procedures 4.11 Touch pad 4.11 Touch pad Removing the Touch pad To remove the touch pad, follow the steps below and refer to Figure 4-16. 1. Remove the following screws securing the touch pad assembly. • M2×4B ×4 BIND screw 2.
Page 261 4.11 Touch pad 4 Replacement Procedures Installing the Touch pad To install the touch pad, follow the steps below and refer to Figure 4-16. 1. Open the insulator and connect the touch pad cable to the connector on the touch pad assembly.
Page 262: Sw Membrane
4 Replacement Procedures 4.12 SW membrane 4.12 SW membrane Removing the SW membrane To remove the SW membrane, follow the steps below and refer to Figure 4-17 and 4-18. 1. Lift up the hook and slide the SW membrane holder in the direction of the arrow in the figure to remove it.
Page 263 4.12 SW membrane 4 Replacement Procedures 2. Push down the hook and slide the SW membrane in the direction in the figure below. 3. Remove the SW membrane. Hook SW membrane Figure 4-18 Removing the SW membrane (2) Installing the SW membrane To install the SW membrane, follow the steps below and refer to Figure 4-17 and 4-18.
Page 264: Bluetooth Module
4 Replacement Procedures 4.13 Bluetooth module 4.13 Bluetooth module Removing the Bluetooth module To remove the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Remove the following screws to remove the Bluetooth module. • M2×4B ×1 FLAT HEAD screw 2.
Page 265 4.13 Bluetooth module 4 Replacement Procedures Installing the Bluetooth module To install the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Connect the Bluetooth cable and Bluetooth antenna cable to the connector on the Bluetooth module. 2.
Page 266: Wireless Lan Card
4 Replacement Procedures 4.14 Wireless LAN card 4.14 Wireless LAN card Removing the Wireless LAN card To remove the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Peel off the glass tape. 2. Disconnect the wireless LAN antenna cables (black and white) from the wireless LAN card using an antenna coaxial cable disconnector.
Page 267 4.14 Wireless LAN card 4 Replacement Procedures Installing the Wireless LAN card To install the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Insert slantingly the wireless LAN card into the connector CN2600 on the system board.
Page 268: Mdc (Modem Daughter Card)
4 Replacement Procedures 4.15 MDC (Modem Daughter Card) 4.15 MDC (Modem Daughter Card) Removing the MDC To remove the MDC, follow the steps below and refer to Figure 4-21. 1. Remove the following screws securing the MDC. • M2×4B ×2 BIND screw CAUTION: When removing the MDC, lift it up right above.
Page 269 4.15 MDC (Modem Daughter Card) 4 Replacement Procedures Installing the MDC To install the MDC, follow the steps below and refer to Figure 4-21. 1. Connect the modem cable to the connector on the MDC. 2. Set the MDC and press it carefully to connect it to the connector CN3010 on the system board.
Page 270: Internal Microphone
4 Replacement Procedures 4.16 Internal microphone 4.16 Internal microphone Removing the Internal microphone To remove the internal microphone, follow the steps below and refer to Figure 4-22. 1. Peel off the glass tape and take out the microphone holder. 2. Disconnect the microphone cable from the connector CN6050 on the system board and take out the internal microphone from the slot.
Page 271 4.16 Internal microphone 4 Replacement Procedures Installing the Internal microphone To install the internal microphone, follow the steps below and refer to Figure 4-22. 1. Install the internal microphone and microphone holder to the slot of the front panel. CAUTION: When installing the microphone, the projection of the microphone shall contact the guide of the base assembly as shown in the following figure.
Page 272: Rtc Battery
4.17 RTC battery WARNING: When replacing the RTC battery, be sure to use a genuine battery authorized by Toshiba. Installing the wrong battery could cause a battery explosion or other damage. If the RTC battery is found abnormal, it must not be installed. Replace it with a new battery, and dispose of the old one according to the local regulations.
Page 273 4.17 RTC battery 4 Replacement Procedures Removing the RTC battery To remove the RTC battery, follow the steps below and refer to Figure 4-23. 1. Disconnect the RTC battery cable from the connector CN9300 on the system board. 2. Open the insulator and remove the RTC battery. RTC battery cable CN9300 RTC battery...
Page 274: Harness Holder/Lan Cable
4 Replacement Procedures 4.18 Harness holder / LAN cable 4.18 Harness holder / LAN cable To remove the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Disconnect the LCD cable and LAN cable from the connectors CN5000 and CN4100 on the system board.
Page 275 4.18 Harness holder / LAN cable 4 Replacement Procedures 3. Take out the LAN cable from the harness holder. 4. Remove the harness holder while lifting up the LCD cable and LAN cable. 5. Take out the LAN jack from the LAN jack slot. Harness holder LAN cable LAN jack...
Page 276 4 Replacement Procedures 4.18 Harness holder / LAN cable Installing the Harness holder / LAN cable To install the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Install the LAN jack into the slot. 2.
Page 277: System Board/Dc-In Jack
4.19 System board / DC-IN jack 4 Replacement Procedures 4.19 System board / DC-IN jack To remove the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Remove two glass tapes on the wireless LAN antenna cable and speaker cable. 2.
Page 278 4 Replacement Procedures 4.19 System board / DC-IN jack 3. Take out the DC-IN jack from the slot and remove the system board left-upward with the left side up. System board DC-IN jack Figure 4-27 Removing the System board / DC-IN jack (2) 4.
Page 279 4.19 System board / DC-IN jack 4 Replacement Procedures To install the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Connect the DC-IN jack cable to the connector CN8800 on the system board. 2.
Page 280: Modem Jack/Wireless Communication Sw
4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 4.20 Modem jack / Wireless communication SW To remove the Modem jack / Wireless communication SW, follow the steps below and refer to Figure 4-29 to 4-30. 1. Remove the following screw and the Modem jack holder. •...
Page 281 4.20 Modem jack / Wireless communication SW 4 Replacement Procedures 4. Push the wireless communication SW from the inside of the base assembly to remove. Wireless communication SW Figure 4-30 Removing the wireless communication SW Installing the Modem jack / Wireless communication SW To install the Modem jack / Wireless communication SW, follow the steps below and refer to Figure 4-29 and 4-30.
Page 282 4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 3. Install the Modem jack holder and secure it with the following screw. • M2.5×4B ×1 FLAT HEAD screw CAUTION: When installing the Modem jack holder, insert the tip of the modem jack holder under the hook of the base assembly.
Page 283: Fan/Cpu
4.21 Fan/CPU 4 Replacement Procedures 4.21 Fan/CPU Removing the Fan/CPU To remove the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-33. CAUTION: 1) The CPU can become very hot during operation. Be sure to let it cool before starting repair work.
Page 284 4 Replacement Procedures 4.21 Fan/CPU 3. Remove the following screws and fan. • M2.5×4B ×2 FLAT HEAD screw M2.5×4B FLAT HEAD M2.5×4B FLAT HEAD Figure4-32 Removing the fan 4. Unlock the CPU by turning the cam counterclockwise on the CPU socket by 90 degrees with a flat-blade screwdriver.
Page 285 4.21 Fan/CPU 4 Replacement Procedures Installing the Fan/CPU To install the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-35. 1. Make sure the cam is in the open position. 2. Seat the CPU in the CPU socket. Make sure the direction and position of CPU is correct to avoid damaging pins on the CPU.
Page 286 4 Replacement Procedures 4.21 Fan/CPU 4. Apply new grease on the CPU using a special syringe as shown in the following figure. Apply quarter of scale (0.25ml) of grease evenly on the CPU chip. When silicon grease is already applied to the CPU, wipe them off with a close in advance. CAUTION: When installing the CPU, apply new grease on the top of the CPU chip.
Page 287: Hdd Cable/Pc Card Slot
4.22 HDD cable/PC card slot 4 Replacement Procedures Replacement Procedures 4.22 HDD cable/PC card slot Removing the HDD cable/PC card slot To remove the HDD cable/PC card slot, follow the steps below and refer to Figure 4-36 and 4-37. 1. Lift up the HDD cable from the slot of the HDD cable holder and remove the following screw.
Page 288 4 Replacement Procedures 4.22 HDD cable/PC card slot 4. Peel the insulator and remove the following screws (on the back of the system board). • M2×3S ×2 S-THIN HEAD screw 5. Open two latches outward and remove the PC card slot from the system board. M2×3S S-THIN HEAD Insulator PC card slot...
Page 289: Lcd Unit/Fl Inverter
4.23 LCD unit/FL inverter 4 Replacement Procedures 4.23 LCD unit/FL inverter Removing the LCD unit/FL inverter To remove the LCD unit/FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Remove the following screws and lift up the display assembly right above to separate it and base assembly.
Page 290 4 Replacement Procedures 4.23 LCD unit/FL inverter 2. Remove the mask seals (2 points), mask rubbers (2 points) and following screws securing the LCD mask. • M2.5×6B ×4 FLAT HEAD screw 3. Remove the LCD mask (stuck with a double-sided tape) while releasing the latches. Mask rubber M2.5×6B FLAT HEAD Mask seal...
Page 291 4.23 LCD unit/FL inverter 4 Replacement Procedures CAUTION: (continued) The LCD mask is fixed to the bezel (metal frame) of LCD with double-sided tape on the back. As shown in the figure, the bottom side of the LCD mask is fixed to the LCD bezel with double-sided tape.
Page 292 4 Replacement Procedures 4.23 LCD unit/FL inverter 6. Carefully lift up the top of the LCD unit. NOTE: When lifting up the top of the LCD unit, hold the corners of the LCD unit. The top edge of LCD unit is sensitive area. 7.
Page 293 4.23 LCD unit/FL inverter 4 Replacement Procedures 9. Remove the following screws and two LCD supports from the LCD. • M2×3S ×4 S-THIN HEAD screw M2×3S S-THIN HEAD M2×3S S-THIN HEAD M2×3S S-THIN HEAD LCD support M2×3S S-THIN HEAD Figure 4-42 Removing the LCD support NOTE: 1) Be careful not to apply pressure to the ICs along the edge of LCD unit.
Page 294 4 Replacement Procedures 4.23 LCD unit/FL inverter Installing the LCD unit / FL inverter To install the LCD unit / FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Set two LCD supports to the LCD and secure them with the following screws. •...
Page 295: Speaker/Lcd Cable
4.24 Speaker/LCD cable 4 Replacement Procedures 4.24 Speaker/LCD cable Removing the Speaker/LCD cable To remove the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1. Turn up two insulators and peel off two glass tapes. 2.
Page 296 4 Replacement Procedures 4.24 Speaker/LCD cable 3. Remove the LCD cable holder while releasing hooks. 4. Take out the LCD cable from the slot. LCD cable holder LCD cable Figure 4-44 Removing the LCD cable Installing the Speaker/LCD cable To install the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1.
Page 297: Cover Latch
4.25 Cover latch 4 Replacement Procedures 4.25 Cover latch Removing the Cover latch To remove the cover latch, follow the steps below and refer to Figure 4-45. 1. Remove the cover cap while pushing three latches from the LCD cover latch side. 2.
Page 298: Wireless Lan Antenna/Bluetooth Antenna
4 Replacement Procedures 4.26 Wireless LAN antenna/Bluetooth antenna 4.26 Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna To remove the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Peel off five glass tapes securing the wireless LAN antenna cables and Bluetooth antenna cable.
Page 299 4.26 Wireless LAN antenna/Bluetooth antenna 4 Replacement Procedures Installing the Wireless LAN antenna/Bluetooth antenna To install the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Install the wireless LAN antennas and Bluetooth antenna on the display assembly in place.
Page 300: Hinge
4 Replacement Procedures 4.27 Hinge 4.27 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-47. 1. Remove the following screws, washers and hinges on the both sides. • M2.5×5B ×2 FLAT HEAD screw •...
Page 301 4.27 Hinge 4 Replacement Procedures Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-47. 1. Install the hinge caps (left and right) and secure them with the following screws. • M2.5×4B ×2 FLAT HEAD screw 2.
Page 302: Battery Slider
4 Replacement Procedures 4.28 Battery slider 4.28 Battery slider Removing the Battery slider To remove the battery slider, follow the steps below and refer to Figure 4-48. 1. Release the latches of the battery sliders (left and right) and remove the slider caps from the bottom of the computer.
Page 303: Fluorescent Lamp
4.29 Fluorescent Lamp 4 Replacement Procedure 4.29 Fluorescent Lamp This system uses LCD modules from the following suppliers. The procedure for replacing the fluorescent lamp is different for each LCD module. Refer to the appropriate procedure. Type Part No. Supplier Section G33C0003C110 4.29.1...
Page 304: Replacing The 12.1-Inch Wxga Tmd Fluorescent Lamp
4 Replacement Procedure 4.29 Fluorescent Lamp 4.29.1 Replacing the 12.1-inch WXGA TMD Fluorescent Lamp CAUTION: When replacing the fluorescent lamp, wear finger covers or gloves to avoid contaminating or damaging the LCD panel. Be careful not to let dust or other foreign substance into the module.
Page 305 4.29 Fluorescent Lamp 4 Replacement Procedure 2. Remove insulation sheet (with the tape on the insulation side attached). CAUTION: 1. Be careful not to damage the TAB, PCB, B/L reflection sheet. 2. Do not remove the insulation sheet to reuse it. 3.
Page 306 4 Replacement Procedure 4.29 Fluorescent Lamp Removing the screws 1. Remove the Insulation sheet from the side of Bezel. 2. Remove four screws on the right side and left side. CAUTION: Be sure to use a Philips screwdriver with a point size 0 bit. Insulation sheet Serial Label CAUTION Label...
Page 307 4.29 Fluorescent Lamp 4 Replacement Procedure Removing the bezel 1. Without removing the insulation tape, turn the face of module up. 2. Release the four latches of the bezel and frame (two positions on each side). 3. Release the three latches on the top to remove the bezel from the cell (The bezel is reused.).
Page 308 4 Replacement Procedure 4.29 Fluorescent Lamp Opening the PCB 1. Spread out the PCB horizontally. CAUTION: 1. Be careful not to damage the FPC. 2. Spread the PCB after releasing the PCB latch on plastic frame. PCB latch Serial Label Disposal Label CAUTION Label Figure 4-52 Replacing TMD fluorescent lamp (4)
Page 309 4.29 Fluorescent Lamp 4 Replacement Procedure Removing the cell with PCB 1. Remove the cell with PCB from the backlight unit as shown bellow. CAUTION: 1. As the back light cell are fixed with a double-sided tape, remove the cell with PCB slowly not to break the cell.
Page 310 4 Replacement Procedure 4.29 Fluorescent Lamp Assembling Fluorescent lamp Check of the backlight for replacement 1. Check the following items. Double-sided tape fixing the The sheet shall not come out of the frame. The sheet shall not come out of the frame.
Page 311 4.29 Fluorescent Lamp 4 Replacement Procedure Assembling the cell with PCB 1. Turn the backlight on. 2. Check that the backlight is free of dust, foreign objects, or damage. Perform this check also for the reverse side of the cell. Peel of the separation sheet of double-sided tape fixing the cell of the back light.
Page 312 4 Replacement Procedure 4.29 Fluorescent Lamp Folding the TAB/PCB 1. Fold down the TAB (PCB) toward the reverse side of the backlight unit. CAUTION: 1. Be careful not to damage the TAB. 2. Latch PCB on the PCB latch of the plastic frame. PCB latch Serial Label CAUTION Label...
Page 313 4.29 Fluorescent Lamp 4 Replacement Procedure Setting the bezel 1. Put the bezel on the top of the frame and latch at four points. ((1) in the bellow figure) 2. Put the bezel on the bottom of the frame and latch at three points. ((2) in the bellow figure) 3.
Page 314 4 Replacement Procedure 4.29 Fluorescent Lamp Fixing the PCB and bezel 1. Fixing the PCB and bezel with four screws at the right side and left side (four points) as shown in the following figure. ･ CAUTION: 1. The tightening torque must be 0.167 N m (1.7kgf cm) for all the screws.
Page 315 4.29 Fluorescent Lamp 4 Replacement Procedure 4.29.2 Replacing the 12.1-inch WXGA Samsung Fluorescent Lamp To replace the 12.1-inch WXGA Samsung fluorescent lamp, follow the steps below and refer to figures 4-59 to 4-62. Removing the fluorescent lamp 1. Remove the PCB cover. PCB cover Figure 4-59 Replacing Samsung fluorescent lamp (1) PORTÉGÉ...
Page 316 4 Replacement Procedure 4.29 Fluorescent Lamp 2. Remove the lamp-wire tape and Al tape. White tape (left) White tape (bottom) Al tape (bottom) Figure 4-60 Replacing Samsung fluorescent lamp (2) 3. Remove the top chassis from the molded frame. CAUTION: Remove in the order of bottom hook and side hook.. Figure 4-61 Replacing Samsung fluorescent lamp (3) 4-86 [CONFIDENTIAL]...
Page 317 4.29 Fluorescent Lamp 4 Replacement Procedure 4. Separate the panel assembly and the backlight unit. CAUTION: Handle with care not to damage the COF and G/D ICs. Panel assembly Figure 4-62 Replacing Samsung fluorescent lamp (4) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-87...
Page 318 4 Replacement Procedure 4.29 Fluorescent Lamp Assembling the fluorescent lamp The assembly procedure of the 12.1-inch Samsung fluorescent lamp is the reverse of the above disassembly procedure. Refer to figures 4-59 to 4-62. 1. Install the panel assembly on the backlight unit. 2.
Page 319: Appendices
Appendices [CONFIDENTIAL]...
Page 320 Appendices App-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 321 Appendices Appendix Contents Appendix A Handling the LCD Module ................A-1 Appendix B Board Layout ....................B-1 System Board (FBMOS*) Front View..............B-1 System Board (FBMOS*) Back View ..............B-3 Fingerprint Sensor Board (FBMOF*) Front and Back View.........B-5 Appendix C Pin Assignments ....................C-1 System board CN1400 SO-DIMM A connector (200-pin)............C-1 CN1410 SO-DIMM B connector (200-pin)............C-4 CN1850 Main HDD interface connector (11-pin) ..........C-7...
Page 322 Appendices C.23 J6310 Headphone connector (5-pin)..............C-18 C.24 CN8800 DC-IN connector (4-pin) ..............C-18 C.25 CN8810 Main Battery connector (10-pin)............C-18 C.26 CN9300 RTC Battery connector (3-pin).............C-18 C.27 CN8771 FAN interface connector (4-pin) ............C-19 C.28 CN9520 Fingerprint Sensor board interface connector (6-pin) ......C-19 Fingerprint Sensor Board C.29 CN9550 System board interface connector (6-pin) ..........C-25...
Page 323: Table
Appendices Figures Figure B-1 System Board (FBMOS*) layout (front) ............B-1 Figure B-2 System Board (FBMOS*) layout (back) ............B-3 Figure B-3 Fingerprint Sensor Board (FBMOF*) layout (front/back) ......B-5 Figure E-1 UK keyboard....................E-1 Figure E-2 US keyboard....................E-1 Figure F-1 LAN Loopback Connector................F-1 Figure F-2 RGB Monitor Loopback Connector ..............
Page 324 Appendices Table C-13 LPC debug port interface connector (12-pin)..........C-14 Table C-14 IEEE 1394 interface connector (4-pin)............C-14 Table C-15 Bluetooth interface connector (20-pin) ............C-14 Table C-16 USB 6/4 connector (8-pin) ................C-15 Table C-17 USB 0 connector (4-pin) ................C-15 Table C-18 LCD interface connector (40-pin) ...............C-16 Table C-19 RGB connector (15-pin) ................C-17 Table C-20...
Page 325: Appendix A Handling The Lcd Module
Appendix A Handling the LCD Module Appendices Appendix A Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module: 1.
Page 326 Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a LCD cleaning agent.
Page 327 Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge.
Page 328 Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. [CONFIDENTIAL] PORTÉGÉ...
Page 329 Appendix A Handling the LCD Module Appendices 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panel’s polarization.
Page 330 Appendices Appendix A Handling the LCD Module [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 331: Appendix B Board Layout
Appendix B Board Layout Appendices Appendix B Board Layout B.1 System Board (FBMOS*) Front View Figure B-1 System board (FBMOS*) layout (front) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 332 Appendices Appendix B Board Layout Table B-1 System board (FBMOS*) ICs and connectors (front) Number Name CN4100 LAN jack CN3230 Keyboard connector CN8781 Fan connector CN2600 Wireless LAN card connector IC2000 GMCH CN3240 Touch pad connector IC1600 ICH7-M CN3010 MDC interface connector CN9300 RTC battery connector CN6050...
Page 333: System Board (Fbmos*) Back View
Appendix B Board Layout Appendices B.2 System Board (FBMOS*) Back View Figure B-2 System board (FBMOS*) layout (back) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 334 Appendices Appendix B Board Layout Table B-2 System board (FBMOS*) connectors (back) Number Name CN5080 RGB connector CN4614 USB 6/4 port CN4200 IEEEE1394 port CN1810 ODD connector CN1850 HDD connector CN4612 USB 0 port CN8810 Main battery connector IS1050 CPU socket IS1200 GMCH [CONFIDENTIAL]...
Page 335: Fingerprint Sensor Board (Fbmof*) Front And Back View
Appendix B Board Layout Appendices B.3 Fingerprint Sensor Board (FBMOF*) Front and Back View (front) (back) Figure B-3 Fingerprint Sensor Board (FBMOF*) layout (front/back) Table B-3 Fingerprint Sensor Board (FBMOF*) connector (back) Number Name CN9550 System board I/F connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 336 Appendices Appendix B Board Layout [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 337: Appendix C Pin Assignments
Appendix C Pin Assignments Appendices Appendix C Appendix C Pin Assignments System board CN1400 SO-DIMM A connector (200-pin) Table C-1 SO-DIMM A connector (200-pin) (1/3) Pin No. Signal Name Pin No. Signal Name MRVREF-B0V ADQ04-B1P ADQ07-B1P ADQ06-B1P ADQ00-B1P ADM0-B1P ADQS0-B1N ADQS0-B1P ADQ05-B1P ADQ01-B1P...
Page 338 Appendices Appendix C Pin Assignments Table C-1 SO-DIMM A connector (200-pin) (2/3) Pin No. Signal Name Pin No. Signal Name ADQ28-B1P ADQ24-B1P ADM3-B1P ADQS3-B1N ADQS3-B1P ADQ30-B1P ADQ27-B1P ADQ26-B1P ADQ31-B1P MCKE0-B1P MCKE1-B1P 1R8-B1V 1R8-B1V ABS2-B1P 1R8-B1V 1R8-B1V AMA12-B1P AMA11-B1P AMA09-B1P AMA07-B1P AMA08-B1P AMA06-B1P 1R8-B1V...
Page 339 Appendix C Pin Assignments Appendices Table C-1 SO-DIMM A connector (200-pin) (3/3) Pin No. Signal Name Pin No. Signal Name ADQ35-B1P ADQ39-B1P ADQ32-B1P ADQ38-B1P ADQ44-B1P ADQ40-B1P ADQ41-B1P ADQ45-B1P ADQS5-B1N ADM5-B1P ADQS5-B1P ADQ42-B1P ADQ46-B1P ADQ43-B1P ADQ47-B1P ADQ48-B1P ADQ52-B1P ADQ49-B1P ADQ53-B1P MCK1-B1P MCK1-B1N ADQS6-B1N ADQS6-B1P...
Page 340: Cn1410 So-Dimm B Connector (200-Pin
Appendices Appendix C Pin Assignments CN1410 SO-DIMM B connector (200-pin) Table C-2 SO-DIMM B connector (200-pin) (1/3) Pin No. Signal Name Pin No. Signal Name MRBREF-B0V BDQ01-B1P BDQ02-B1P BDQ04-B1P BDQ06-B1P BDM0-B1P BDQS0-B1N BDQS0-B1P BDQ05-B1P BDQ00-B1P BDQ03-B1P BDQ07-B1P BDQ12-B1P BDQ13-B1P BDQ08-B1P BDQ09-B1P BDM1-B1P BDQS1-B1N...
Page 341 Appendix C Pin Assignments Appendices Table C-2 SO-DIMM B connector (200-pin) (2/3) Pin No. Signal Name Pin No. Signal Name BDQ28-B1P BDQ24-B1P BDM3-B1P BDQS3-B1N BDQS3-B1P BDQ26-B1P BDQ30-B1P BDQ27-B1P BDQ31-B1P MCKE2-B1P MCKE3-B1P 1R8-B1V 1R8-B1V BBS2-B1P 1R8-B1V 1R8-B1V BMA12-B1P BMA11-B1P BMA09-B1P BMA07-B1P BMA08-B1P BMA06-B1P 1R8-B1V...
Page 342 Appendices Appendix C Pin Assignments Table C-2 SO-DIMM B connector (200-pin) (3/3) Pin No. Signal Name Pin No. Signal Name BDQ34-B1P BDQ39-B1P BDQ35-B1P BDQ44-B1P BDQ40-B1P BDQ45-B1P BDQ41-B1P BDQS5-B1N BDM5-B1P BDQS5-B1P BDQ47-B1P BDQ46-B1P BDQ42-B1P BDQ43-B1P BDQ48-B1P BDQ53-B1P BDQ52-B1P BDQ49-B1P MCK2-B1P MCK2-B1N BDQS6-B1N BDQS6-B1P BDM6...
Page 343: Cn1850 Main Hdd Interface Connector (11-Pin
Appendix C Pin Assignments Appendices CN1850 Main HDD interface connector (11-pin) Table C-3 Main HDD interface connector (11-pin) Pin No. Signal Name Pin No. Signal Name ZSATT0-P1P ZSATT0-P1N ZSATR0-P1N ZSATR0-P1P PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 344: Cn1810 Odd Interface Connector (50-Pin
Appendices Appendix C Pin Assignments CN1810 ODD interface connector (50-pin) Table C-4 ODD interface connector (50-pin) Pin No. Signal Name Pin No. Signal Name PLTRS0-E3N + PDD08-P3P RSTTIDB-P3N PDD07-P3P PDD09-P3P PDD06-P3P PDD10-P3P PDD05-P3P PDD11-P3P PDD04-P3P PDD12-P3P PDD03-P3P PDD13-P3P PDD02-P3P PDD14-P3P PDD01-P3P PDD15-P3P PDD00-P3P...
Page 345: Cn2110 Pc Card Interface Connector (70-Pin
Appendix C Pin Assignments Appendices CN2110 PC card interface connector (70-pin) Table C-5 PC card interface connector (70-pin) Pin No. Signal Name Pin No. Signal Name ACAD00-EYP ACAD01-PYP ACAD03-PYP ACAD05-PYP ACAD07-PYP ACCBEO-PYN ACAD09-PYP ACAD11-PYP ACAD12-PYP ACAD14-PYP ACCBE1-PYN ACPAR-PYP ACPERR-PYN ACGNT-PYN ACINT-PYN MCVCCA-PYV MCVPPA-PYV...
Page 346: Is2101 Media Bridge Interface Connector (42-Pin
Appendices Appendix C Pin Assignments IS2101 MEDIA BRIDGE interface connector (42-pin) Table C-6 MEDIA BRIDGE interface connector (42-pin) Pin No. Signal Name Pin No. Signal Name MSDAT2-P3P MSDAT3-P3P MSBS-P3P FM-P3V MSCLK-P3P MSDAT3-P3P MSCD-P3N MSDAT2-P3P MSSDIO-P3P MSDAT1-P3P MSBS-P3P FM-P3V MSCLK-P3P MSSDIO-P3P MSSDAT1-P3P SM-P3V SDAT3-P3P...
Page 347: Cn2600 Wireless Lan Card Interface Connector (52-Pin
Appendix C Pin Assignments Appendices CN2600 Wireless LAN card interface connector (52-pin) Table C-7 Wireless LAN card interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name PEWAKE-E3N WCHDAT-P3P WCHCLK-P3P 1R5-P1V MPEXRQ-P3N XPEWL-P3N XPEWL-P3P (WLRFON-S3N) PLTRS1-E3N ZPERWL-P1N ZPERWL-P1P 1R5-P1V SMBCK0-P3P ZPETWL-P1N SMBDA0-P3P...
Page 348: Cn3010 Mdc Interface Connector (12-Pin
Appendices Appendix C Pin Assignments CN3010 MDC interface connector (12-pin) Table C-8 MDC interface connector (12-pin) Pin No. Signal Name Pin No. Signal Name ACZOT1-P3P ACZSY1-P3P ACZIN1-E3P ACZRS1-E3N XAZBC1-P3P CN3200 Keyboard interface connector (34-pin) Table C-9 Keyboard interface connector (34-pin) Pin No.
Page 349: Cn3240 Pad Interface Connector (8-Pin
Appendix C Pin Assignments Appendices C.10 CN3240 PAD interface connector (8-pin) Table C-10 PAD interface connector (8-pin) Pin No. Signal Name Pin No. Signal Name IPDCLK-P5P IPDDAT-P5P C.11 CN3260 SW membrane interface connector (13-pin) Table C-11 SW membrane interface connector (13-pin) Pin No.
Page 350: Cn3490 Lpc Debug Port Interface Connector (12-Pin
Appendices Appendix C Pin Assignments C.13 CN3490 LPC debug port interface connector (12-pin) Table C-13 LPC debug port interface connector (12-pin) Pin No. Signal Name Pin No. Signal Name LPCFRM DBGDET-P3N LAD0-P3P LAD1-P3P LAD2-P3P LAD3-P3P PLTRS2-E3N X33DBG-P3P C.14 CN4200 IEEE 1394 interface connector (4-pin) Table C-14 IEEE 1394 interface connector (4-pin) Pin No.
Page 351: Cn4614 Usb 6/4 Connector (8-Pin
Appendix C Pin Assignments Appendices C.16 CN4614 USB 6/4 connector (8-pin) Table C-16 USB 6/4 connector (8-pin) Pin No. Signal Name Pin No. Signal Name USBOPS-E5V ZUSBP6-E3N ZUSBP6-E3N USBOPS-E5V ZUSBP4-E3N ZUSBP4-E3P C.17 CN4614 USB 0 connector (4-pin) Table C-17 USB 0 connector (4-pin) Pin No.
Page 352: Cn5000 Lcd Interface Connector (40-Pin
Appendices Appendix C Pin Assignments C.18 CN5000 LCD interface connector (40-pin) Table C-18 LCD interface connector (40-pin) Pin No. Signal Name Pin No. Signal Name BRT2DA-S3P BRT10-P5P Pulled up to FL- FL-P5V FL-P5V FL-P5V PNL-P3V PNL-P3V ILDSDA-P3P ILDSCL-P3P ZTXDA2-PYN ZTXDTA2-PYN ZTXDTA1-PYN ZTXDTA1-PYN ZTXDTA0-PYN...
Page 353: Cn5080 Rgb Connector (15-Pin
Appendix C Pin Assignments Appendices C.19 CN5080 RGB connector (15-pin) Table C-19 RGB connector (15-pin) Pin No. Signal Name Pin No. Signal Name RED-PXP GRN-PXP BLU-PXP IDSDA-P3P CRTEN-P3N + (IVSYNC-P2P) IHSYNC-P2P IDSCL-P5P C.20 CN6050 Internal microphone connector (2-pin) Table C-20 Internal microphone connector (2-pin) Pin No.
Page 354: J6310 Headphone Connector (5-Pin
Appendices Appendix C Pin Assignments C.23 J6310 Headphone connector (5-pin) Table C-23 Headphone connector (5-pin) Pin No. Signal Name Pin No. Signal Name A-GND HEADL-PXP HEADR-PXP (SPKEN) C.24 CN8800 DC-IN connector (4-pin) Table C-24 DC-IN connector (4-pin) Pin No. Signal Name Pin No.
Page 355: Cn8771 Fan Interface Connector (4-Pin
Appendix C Pin Assignments Appendices C.27 CN8771 FAN interface connector (4-pin) Table C-27 FAN interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name FANG-P3P (FPWM-S3P) C.28 CN9520 Fingerprint sensor board interface connector (6-pin) Table C-28 OF board interface connector (6-pin) Pin No.
Page 356: Fingerprint Sensor Board
Appendices Appendix C Pin Assignments Fingerprint Sensor Board C.29 CN9550 System board interface connector (6-pin) Table C-29 System board interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name FGSPON-S3N ZUSBFS-E3N ZUSBFS-E3P C-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 357: Appendix D Keyboard Scan/Character Codes
Appendix D Keyboard Scan/Character Codes Appendices Appendix D Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp PORTÉGÉ...
Page 358 Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break \ ¦ Caps Lock ‘ “ Enter Shift (L) No.102 , < .
Page 359 Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn →...
Page 360 Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Keytop Note Make Break Make Break PrintSc Refer to table 2-25 Pause Refer to table 2-25 Notes: 1. * Scan codes differ by overlay function. 2.
Page 361 Appendix D Keyboard Scan/Character Codes Appendices Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Make Break Make Break E0 AA E0 35 E0 B5 E0 2A E0 F0 12 E0 4A E0 F0 4A E0 12 E0 AA E0 52 E0 D2 E0 2A E0 F0 12 E0 70 E0 F0 70 E0 12 E0 AA E0 53 E0 D3 E0 2A E0 F0 12 E0 71 E0 F0 71 E0 12 ←...
Page 362 Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Make Break Make Break E0 2A E0 52 E0 D2 E0 AA E0 12 E0 70 E0 F0 70 E0 F0 12 E0 2A E0 53 E0 D3 E0 AA E0 12 E0 71 E0 F0 71 E0 F0 12 ←...
Page 363 Appendix D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0...
Page 364 Appendices Appendix D Keyboard Scan/Character Codes Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. [CONFIDENTIAL] PORTÉGÉ...
Page 365: Appendix E Key Layout
Appendix E Key Layout Appendices Appendix E Appendix E Key Layout United Kingdom (UK) Keyboard Figure E-1 UK keyboard United States (US) Keyboard Figure E-2 US keyboard PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 366 Appendices Appendix E Key Layout [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 367: Appendix F Wiring Diagrams
Appendix F Wiring diagrams Appendices Appendix F Appendix F Wiring diagrams LAN Loopback Connector Figure F-1 LAN Loopback Connector RGB Monitor Loopback Connector Figure F-2 RGB Monitor Loopback Connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 368 Appendices Appendix F Wiring diagrams [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 369: Appendix Gbios Rewrite Procedures
Appendix G BIOS rewrite procedures Appendices Appendix G Appendix G BIOS rewrite procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools To rewrite the BIOS, you need the following tool: BIOS/EC/KBC rewriting disk for the computer that has renewed BIOS data. Rewriting the BIOS 1.
Page 370 Appendices Appendix G BIOS rewrite procedures [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 371: Appendix Hec/Kbc Rewrite Procedures
Appendix H EC/KBC rewrite procedures Appendices Appendix H Appendix H EC/KBC rewrite procedures This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system. Tools To rewrite the EC/KBC, you need the following tool: EC/KBC rewriting disk for the computer Rewriting the EC/KBC NOTE: 1.
Page 372 Appendices Appendix H EC/KBC rewrite procedures [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Page 373: Appendix I Reliability
Appendix I Reliability Appendices Appendix I Appendix I Reliability The following table shows MTBF (Mean Time Between Failures). Table I-1 MTBF Time (hours) MTBF 6,056 PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL]...
Page 374 Appendices Appendix I Reliability [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)

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Toshiba M500 ST5405 - Satellite - Core 2 Duo 2.13 GHz Maintenance Manual

Table of Contents

Chapter 1 Hardware Overview

Table of Contents

Chapter 2 Troubleshooting Procedures

Chapter 3 Tests and Diagnostics

Table of Contents

Chapter 4 Replacement Procedures

Table of Contents

Appendix

Appendix A Handling the LCD Module

Appendix Contents

Appendix B Board Layout

Appendix C Pin Assignments

Appendix D Keyboard Scan/Character Codes

Appendix E Key Layout

Appendix F Wiring Diagrams

Appendix G BIOS Rewrite Procedures

Appendix Gbios Rewrite Procedures

Appendix H EC/KBC Rewrite Procedures

Appendix Hec/Kbc Rewrite Procedures

Appendix I Reliability

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Toshiba M500 ST5405 - Satellite - Core 2 Duo 2.13 GHz