Troubleshooting - Motorola Timeport 270c Reference Manual

Troubleshooting

You may encounter errors when working with your messages. This section describes some common
errors and their resolutions.
Problem
Cannot Delete a Locked Message
You cannot delete a locked message.
No Reply Address
You cannot reply to a message that has no reply
address.
Memory is low
A new message fills your phone's memory to
85% of its capacity.
Memory is full
A new message fills your phone's memory to
full capacity.
The network holds your messages if your
memory is full.
Unable to Send
Network conditions prevent your phone from
sending a message when you tell it to.
Messages—Text
Resolution
You must unlock the message before you delete it.
You must create a new blank message and fill in the
destination.
Run an overall message center cleanup. See
"Message Center Cleanup" on page 54.
If your memory is still full, the
icon flashes at the top of your idle display. To check
your message memory, see "Message Center
Overall Memory" on page 54.
If memory errors persist or quickly reappear, delete
some or all of the messages from your individual
message boxes. See the specific procedures
described in this chapter to delete messages from a
specific message box.
Note: If your memory is too full to accept a long
message and a short message arrives, your phone
accepts the short message while the long one is
waiting.
Your phone saves the message in your outbox and
tries to send it again every five minutes. To view the
message, see "Read, Resend, or Delete an Outbox
Text Message" on page 51.
X
(text message)
55