Table of Contents
Advertisement
1-Way Wireless RF Touchpanel
Problem Solving
30 • 1-Way Wireless RF Touchpanel: ST-1700C
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
ST-1700C Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Project cannot be
uploaded to
touchpanel:
1. Screen is black. Touchpanel is
powered down.
2. Checking
Incorrect COM port
communications
specified.
error.
3. Checking panel
Incorrect Net ID
type error.
setting.
Problem with cable
between control
system and
touchpanel.
Wrong screens
Screens were not
appear on
uploaded.
touchpanel.
Touchpanel does
No power to the
not function.
touchpanel.
Touchpanel is
incorrectly
calibrated.
(Continued on next page)
Crestron ST-1700C
CORRECTIVE ACTION
p
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface" in this Operations Guide.
Check the cable for errors or poor
connections.
Upload screens as described in the help files
found in VT Pro-e.
Confirm that battery pack is installed or
external adapter is connected.
1. Enter "calibration mode" through the Setup
Mode:
a. Remove power (battery pack or adapter).
b. Reapply power while holding finger to the
touchscreen for approximately five
seconds.
c. When finger is lifted from screen, the
MAIN MENU screen appears.
d. Select Touch Screen Calibration to
display the CALIBRATION MENU; select
Perform Calibration to enter "calibration
mode."
2. If you cannot manually enter calibration
mode, use the Viewport Function | Put
Touchpanel into Calibrate Mode to force
the panel to display the screen.
Operations Guide – DOC. 6225A
p y
Advertisement
Table of Contents
