Troubleshooting
Action
Step 2
Replace the imaging kit, and then resend the print job.
Does fog or shading disappear from the prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and texture match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Toner specks appear on prints
Action
Replace the imaging kit, and then resend the print job.
Do toner specks appear on prints?
Yes
No
The problem is solved. Contact
support.
Yes
No
Go to step 2.
Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu
Contact
on the printer control
support.
panel, set the paper
texture.
Yes
No
Contact
customer
The problem is solved.
support.
297
customer
customer