xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...
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xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...
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Before using this information and the product it supports, read Appendix B, “Safety information,” on page 153 and Appendix C, “Notices,” on page 187. v The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support/. 11th Edition (October 2007) The most recent version of this document is available on the World Wide Web at http://www.ibm.com/...
See Chapter 7, “Parts listing Type 8841,” on page 143, to determine if the component being replaced is a FRU or a CRU. Before servicing an IBM product, be sure to read Appendix B, “Safety information,” on page 153. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.
Online support You can download the most current diagnostic, BIOS flash, and device-driver files from http://www.ibm.com/support/. For a list of supported options for the server, go to http://www.ibm.com/pc/us/compat/. xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
Safety Information This document is in PDF on the IBM xSeries Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
Type: 400 MHz, registered, ECC, – RJ-45 (Ethernet 10/100 ASM interconnect) Electrical input: PC2-3200 double data rate II, SDRAM – Support for IBM Remote Supervisor v Sine-wave input (50-60 Hz) required v Sizes: 256 MB, 512 MB, 1 GB, or Adapter II SlimLine...
Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. Note: The front bezel door is not shown so that the drive bays are visible. Operator information panel CD-eject button USB 3 connector CD-ROM drive activity LED Diskette-...
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93 for additional information. v System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. v Ethernet transmit/receive activity LED (Tx/Rx 1 or Tx/Rx 2): When these two green LEDs are lit they indicate that there is activity between the server and the network.
Rear view The following illustration shows the connectors and LEDs on the rear of the server. Keyboard connector Mouse connector Parallel connector Ethernet link LED Serial 1 connector Remote Supervisor Adapter II SlimLine Ethernet USB 1 connector Ethernet activity LED Power cord connector Ethernet link 2 status LED...
AC power LED: This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Light path diagnostics” on page 93. Power-cord connector: Connect the power cord to this connector. Ethernet Activity LED: This LED is on the Ethernet connector.
Note: When 4 GB or more of memory (physical or logical) is installed, some memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options.
Chapter 2. Configuration Detailed information about configuring the server is in the IBM xSeries User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www.ibm.com/support/. The following configuration programs and capabilities come with the server:...
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xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
Installation guidelines Before you begin installing options in the server, read the following information: v For a list of supported options for the server, go to http://www.ibm.com/us/ compat/. v Read the safety information beginning on page v and the guidelines in “Handling static-sensitive devices”...
Working inside the server with the power on The server supports hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms.
Removing the server door The following illustration shows how to remove the door from the server. Note: The illustrations in this document might differ slightly from your hardware. Flange Server door Complete the following steps to remove the server door: 1.
Removing the server left-side cover air baffle and bezel Before you remove the left-side cover, air-baffle, or bezel, read the safety information beginning on page v and “Installation guidelines” on page 11. Removing the left-side cover The following illustration shows how to remove the left-side cover from the server. Note: If you have not already removed the door, remove it as described in “Removing the server door”...
Removing the air baffle When working with some options, you must first remove the air baffle to access certain components or connectors on the system board. The following illustration shows how to remove the air baffle. Air-baffle assembly Complete the following steps to remove the air baffle: 1.
Removing the bezel The following illustration shows how to remove the bezel from the server. Bezel-release lever Complete the following steps to remove the bezel: 1. Remove the left-side cover and locate the bezel-release lever. 2. Press up on the bezel-release lever. 3.
(fans 3 and 4). You do not have to turn off the power to the server to replace a hot-swap fan. If the server is equipped with the IBM xSeries 670-Watt Hot-swap Power-Supply option, two rear fans (fans 5 and 6) must also be installed on the server. For information on replacing these fans or installing this option, see “Replacing a rear...
Replacing a front fan (1 or 2) Complete the following steps to replace fan 1 or 2: Attention: To ensure proper server operation, if a fan fails, replace it within 48 hours. Fan-assembly latch Hot-swap fan assembly Front fan 1or 2 Complete the following steps to replace hot-swap-fan 1 or 2: 1.
Replacing a center fan (3 or 4) Complete the following steps to replace hot-swap fan 3 or 4: Release lever Center fan 3 or 4 Hot-swap fan 1. Read the safety information beginning on page v and “Installation guidelines” on page 11.
Replacing a rear fan (5 or 6) Hot-swap fans 5 and 6 are included in the power-supply option. With these two additional hot-swap fans installed, the server supports the variable fan-speed control and redundant cooling features. For information on installing the option see “Installing the 670-Watt hot-swap power-supply option”...
Installing the 670-Watt hot-swap power-supply option The server comes with a power supply in the power supply 1 (PS1) position and a filler panel in the power supply 2 (PS2) position. You can install a 670-Watt hot-swap power-supply option, which includes a hot-swap power supply and two hot-swap fans.
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If you install or remove a power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
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3. Install the second hot-swap power-supply. Power supply 1 Fan 5 LED Fan 6 LED AC power LED DC power LED Power supply 2 AC power LED DC power LED a. Make sure that the handle on the power supply is in the open position. b.
Replacing a hot-swap power supply The server comes with one power supply. If you install or remove a power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
Note: To change the boot precedence for PCI and PCI-X devices, start the Configuration/Setup Utility program and select Start Options from the main menu. See the User’s Guide on the IBM xSeries Documentation CD for details about using the Configuration/Setup Utility program.
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Complete the following steps to install or replace an adapter: Note: If you are installing a hot-plug adapter go to “Installing or replacing a hot-plug adapter (slot 6)” on page 28. 1. Read the safety information beginning on page v and “Installation guidelines” on page 11.
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5. If you are installing a full-length adapter, remove the blue adapter guide (if any) from the end of the adapter; then, lift the adapter-retention clip on the adapter-support bracket. Otherwise, continue with the next step. Adapter guide 6. Press the adapter firmly into the expansion slot, lower the adapter-retention latch, and make sure that the latch is in the locked (closed) position.
Installing or replacing a hot-plug adapter (slot 6) You do not have to turn off the server to install hot-plug adapters in the hot-plug slots. However, you must turn off the server when performing any steps that involve installing or removing cables. The following illustration shows how to install a PCI or PCI-X hot-plug adapter.
“Completing the installation” on page 45. Installing an IBM Remote Supervisor Adapter II SlimLine This section provides instructions for installing an IBM Remote Supervisor Adapter II SlimLine. The optional IBM Remote Supervisor Adapter II SlimLine must be installed in its dedicated connector on the system board. See “System-board internal connectors”...
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3. Assemble the Remote Supervisor Adapter II SlimLine and Interposer card: Connector Standoffs Standoffs Interposer card Mounting hole Remote Supervisor Adapter II SlimLine Standoffs Mounting hole a. Insert the standoffs that come with the option into the mounting holes in the Remote Supervisor Adapter II SlimLine.
8. If you have other options to install or remove, do so now. 9. Replace the air-baffle assembly and cover. Go to “Completing the installation” on page 45. Installing the ServeRAID-7k adapter The optional ServeRAID-7k adapter must be installed in its dedicated connector on the system board.
The hot-swap bays are arranged vertically in the standard hard disk drive cage; the bay numbers are 0 through 5 (from bottom to top). v For a list of supported options for the server, go to http://www.ibm.com/us/ compat/. v Inspect the drive tray for signs of damage.
RAID capabilities or an optional ServeRAID controller, you must configure the disk arrays before installing the operating system. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
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Disabled in the Memory Settings menu. In this case, you must re-enable that memory row in the Configuration/Setup Utility program or reload the default memory settings. See the User’s Guide on the IBM xSeries Documentation CD for more information.
The following notes describe the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor: v For a list of supported options for the server, go to http://www.ibm.com/us/ compat/. v The server supports Intel Xeon 2.8 GHz or higher microprocessors in each socket.
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3. Remove the microprocessor baffle and protective film from the second microprocessor socket. Heatsink 2 Microprocessor 2 Microprocessor 2 VRM Microprocessor release lever Microprocessor baffle 4. Install a VRM in the VRM connector. a. Center the VRM over the connector. Make sure that the VRM is oriented and aligned correctly.
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5. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135°...
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6. Install the heat sink on the microprocessor: Heat sink Retainer spring Heat-sink locking lever Microprocessor a. Pull out and lift up on the heat-sink locking lever to open the heat sink retention bracket. b. Make sure that the lever is fully extended. c.
d. Position the heat sink over the microprocessor and slide one of the tabs on the heat sink into the slot under the retainer spring. Heat sink Retainer spring Heat-sink locking lever Microprocessor e. Push the heat sink into position firmly; then, let it rest on the microprocessor. f.
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3. Remove the heat sink from the microprocessor: Heat sink Retainer spring Heat-sink locking lever Microprocessor a. Pull out and lift up on the heat-sink locking lever. b. Lift the heat sink up and out of the server. 4. Remove the microprocessor: a.
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c. Center the microprocessor over the microprocessor socket. Align the triangle on the corner on the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket. Attention: v Do not use excessive force when pressing the microprocessor into the socket.
IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
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Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
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7. Remove the battery: a. Use one finger to press on the tab that secures the battery to its housing. b. Use one finger to slide the battery from the socket. xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
12. Reinstall the server cover. See “Completing the installation.” 13. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD for additional information about using the Configuration/Setup Utility program.
Installing the server bezel and left-side cover The following illustration shows how to install the bezel on the server. Bezel Complete the following steps to install the bezel: 1. Read the safety information beginning on page v and “Installation guidelines” on page 11.
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The following illustration shows how to install the left-side cover on the server. Slots Left-side cover Complete the following steps to install the server left-side cover: 1. Before installing the cover, check that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.
Installing the server door The following illustration shows how to install the door on the server. Flange Server door Complete the following steps to install the server door: 1. Read the safety information beginning on page v and “Installation guidelines” on page 11.
1. Make sure you turn off the server before connecting any cables to or disconnecting any cables from the server or hot-plug adapter. 2. For additional cabling instructions, see the User’s Guide on the IBM xSeries Documentation CD and the documentation that comes with the options. It might be easier for you to route any cables before you install certain options.
The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM xSeries Documentation Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers.
Input/output connectors The server has the following input/output (I/O) connectors: v One auxiliary-device (mouse) v Two Gigabit Ethernet (RJ-45) v Two integrated system management (Remote Supervisor Adapter II SlimLine Ethernet and ASM) v One keyboard v One parallel v Two serial v Three Universal Serial Bus (USB) –...
Auxiliary-device connector Use this connector to connect a mouse or other pointing device. The following illustration shows an auxiliary-device connector. Ethernet connector Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.
Keyboard connector Use this connector to connect a PS/2 (non-USB) keyboard to the server. The following illustration shows a keyboard connector. If you attach a keyboard to this connector, USB ports and devices are disabled during POST. Parallel port connector Use this connector to connect a parallel device.
Universal Serial Bus connectors The server has one Universal Serial Bus (USB) version 2.0 connector on the front of the server and two USB version 2.0 connectors on the rear of the server. USB is a serial interface standard for telephony and multimedia devices. It uses Plug and Play technology to determine the type of device that is attached to the connector.
Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in Chapter 7, “Parts listing Type 8841,” on page 143 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Microprocessor removal Complete the following steps to remove a microprocessor. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server and disconnect all power cords and external cables; then, remove the server cover (see “Removing the left-side cover”...
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4. Remove the heat sink from the microprocessor: Heat sink Retainer spring Heat-sink locking lever Microprocessor a. Pull out and lift up on the heat-sink locking lever to unlock the heat sink retention bracket. b. Lift the heat sink up and out of the server. 5.
6. Pull the microprocessor out of the socket. Microprocessor Microprocessor- release lever To install a microprocessor, see “Installing a microprocessor” on page 35 Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused, or when debris is found in the grease.
5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01mL each on the top of the microprocessor. Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22mL) of the grease will remain in the syringe. 6.
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10. Remove the panel, carefully threading the cable past the other components and through the opening in the chassis. Note: If the cable has been secured in the cable clamps, gently pull it out of the clamps before pulling the cable through the opening in the chassis. To install the operator information panel, reverse the previous steps.
Diagnostics panel card Complete the following steps to remove the diagnostics panel card. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server. 2.
Power reset card Complete the following steps to remove the power reset card. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server. 2.
Diskette drive Complete the following steps to remove the diskette drive. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server and all attached devices. 2.
CD-ROM drive Complete the following steps to remove the CD-ROM drive. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server and all attached devices. 2.
To replace the CD-ROM drive, reverse the previous steps. Note: If you are replacing the drive, prepare the new drive for the server with the following procedure: 1. Remove the side rails from the drive by gently pulling them away from the drive until they detach.
10. Press the release latches and pull the backplane out of the server. To replace the hard disk drive backplane, reverse the previous steps, making sure to place the backplane assembly over the two guide pins on the chassis floor. Power supply cage assembly Complete the following steps to remove the power supply cage assembly.
5. From the rear of the server, remove the two screws at each side of the power supply cage. 6. Gently pull the power supply cage from the server, making sure the cables do not snag on the chassis or system board. Note: You might need to insert the blade of a screwdriver behind one corner of the power supply cage to begin moving it.
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Complete the following steps to remove the center-fan and adapter-support brackets as a single unit: 1. Turn off the server and disconnect all power cords and external cables (“Turning off the server” on page 8); then, remove the server cover (see “Removing the left-side cover”...
6. Remove the center-fan and adapter-support bracket. a. Press the release tab on each adapter-support bracket latch. There are two latches; one at each end of the adapter-support bracket. b. Slide the adapter-support bracket and fan-support bracket unit out of the guides;...
Complete the following steps to remove the center-fan support bracket as a single unit: 1. Disconnect the cable that is attached to the center-fans connector on the system board (see “System-board internal connectors” on page 78). 2. Remove the center-fan support bracket. a.
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Complete the following steps to remove the adapter-support bracket as a single unit: 1. Disconnect any cables that are connected to the full-length adapters. 2. Lift the adapter-retention clip on top of the adapter-support bracket (for the location of this clip, see the illustration at “Installing or replacing a hot-plug adapter (slot 6)”...
Front fan housing (PCI fan guide) Complete the following steps to remove the blower housing. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1.
11. Press in the tabs ( 1 ) with the tip of a flat-blade screwdriver until the housing releases and tilts up ( 2 ); then, pull the housing out of the two notches on the front of the chassis and lift ( 3 ) the housing out of the server. To install the blower housing, reverse the previous steps, making sure that the two tabs are inserted into the notches on the front of the chassis.
5. Disconnect and remove adapters and spacers (see “Installing or replacing an adapter” on page 25). 6. Remove the central fan and adapter-support bracket (see “Center-fan and adapter-support bracket” on page 67). 7. Remove the air baffle. 8. Disconnect the front USB cable from the system board (J41). 9.
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6. Press the two tabs on the switch card and remove it from the chassis. Note: It might be easier to remove this component if the server is placed on its side. To install the switch card assembly, line up the two tabs with the notches on the chassis and snap the assembly into place;...
System board Complete the following steps to remove the system board. Note: v Read “Installation guidelines” on page 11. v Read Appendix B, “Safety information,” on page 153. v Read “Handling static-sensitive devices” on page 12. 1. Turn off the server and any attached devices. Note: When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
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11. Push and hold the system-board release latch down; then, push the system board toward the front of the server. 12. Using the plastic handle on the system board, lift the right side (or PCI-X adapter side) of the system board partially out of the server. Grasp the other plastic handle and carefully lift the system board out of the server.
System-board internal cable connectors The following illustration shows the internal connectors on the system board. Power (J4) Fans 3 and 4 (J10) Power signal (J17) Diskette drive (J35) Diagnostic panel (J36) Operator panel (J40) Front USB (J41) Power switch (J42) IDE (J46) SCSI channel B (J58) SCSI channel A (J51)
System-board switches and jumpers The following illustration shows the jumpers on the system board. Boot block recovery jumper Normal Recovery Force power-on Password Force override override NMI button Table 5 describes the function of each switch on the switch block. Table 5.
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Changing the position of this switch does not affect the administrator password check, if an administrator password is set. See the User’s Guide on the IBM xSeries Documentation CD for additional information about the power-on password. Force power-on. When toggled to On, this switch forces the server to turn on, overriding the power-on button.
System-board external connectors The following illustration shows the external input/output connectors on the system board. xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Low Battery error LED CPU 1 DIMM 1 error LED error LED DIMM 4 error LED DIMM 2 error LED DIMM 5 error LED DIMM 3 error LED DIMM 6 error LED CPU mismatch error LED...
Light path diagnostics panel The following illustration shows the remind button and the LEDs on the light path diagnostics panel. The light path diagnostics panel is inside the server under the left-side cover and the error LEDs are also visible through the left-side cover. REMIND POWER SUPPLY...
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Problem Action DASD/RAID A hard disk drive, integrated SCSI v Check the LEDs on the hard disk drives and replace controller, or integrated RAID error the indicated drive. has occurred.This LED will also be v Check the LEDs on the system board and replace the lit when a hard disk drive is indicated component.
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xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
1. Check the power supply LEDs, see “Power-supply LEDs” on page 95. 2. Turn off the server and all external devices. 3. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. 4. Check all cables and power cords. 5. Set all display controls to the middle position.
Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: v POST beep codes, error messages, and error logs The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem (see “POST error logs” on page 90).
POST error logs When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears.
Diagnostic programs, error codes and messages The server diagnostic programs are stored in electrically erasable programmable read-only memory (EEPROM) on the system board that is shared with the BIOS code. These programs are the primary method of testing the major components of your server.
Starting the diagnostic programs Complete the following steps to start the diagnostic programs: 1. Turn off the server and any peripheral devices. 2. Turn on all attached devices; then, turn on the server. Note: To run the diagnostic programs, you must start the server with the highest level password that is set.
Note: To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data.
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REMIND POWER SUPPLY MEMORY DASD/ CONFIG RAID TEMP S_ERR SERVICE PROCESSOR 3. Once you know the general type of error and the general location of the component involved, the next step is to check the system service label on the outside of the server.
The firmware update utility program updates the BMC firmware or SDR/FRU data only and does not affect any device drivers. Go to http://www.ibm.com/support/ to download the utility program; then, copy the flash.exe file to a firmware update diskette. Note: To ensure proper server operation, be sure to update the server BMC firmware code first before updating the BIOS code.
To update the firmware, use one of the following methods: ® v If the Linux or Windows operating-system update package is available from the World Wide Web and you have obtained the applicable update package, follow the instructions that come with the update package. v If you are using a diskette, complete the following steps: 1.
If this happens, you will need a BIOS recovery diskette. To create this diskette, download the BIOS recovery disk image from http://www.ibm.com/support/ and follow the directions in the image’s included readme file. Using the BIOS recovery diskette, complete the following steps to recover the BIOS code: 1.
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10. If the diskette drive contains a diskette, remove it. 11. Insert into the diskette drive the BIOS recovery diskette that you have created from http://www.ibm.com/support/. 12. Turn on the server and the monitor. 13. After the update session is completed, turn off the server and monitor.
Erasing a lost or forgotten password (clearing CMOS memory) This section applies to a lost or forgotten power-on password. For general information about passwords, see the User’s Guide on the IBM Documentation CD. Attention: If an administrator password is lost or forgotten, there is no way to change, override, or remove it.
6. Move the password override switch (switch 2) from its upward position to its lower position. 7. Replace any components that were removed. 8. Replace the cover. You will be able to start the server one time, without having to use the power-on password, and start the Configuration/Setup Utility program.
Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10/100/1000 Mbps Ethernet controller. Network connection problems If the Ethernet controller cannot connect to the network, check the following conditions: v Make sure that the cable is installed correctly. The network cable must be securely attached at all connections.
Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers. The latest available information concerning these messages is at the IBM Support Web site at http://www.ibm.com/support/. xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide...
1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, see the documentation for that device. 3. Always start with “General checkout” on page 87.
The first column of the two-column tables in this index lists error codes or messages, and the last column lists one or more suggested actions or FRUs to replace. Take the action (or replace the FRU) that is suggested first in the list, and then try the server again to see whether the problem has been corrected.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-3-1 1. Reseat the DIMM (first 64K RAM test failed) 2. Replace the lowest-numbered pair of DIMMs with an identical known good pair of DIMMs;...
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-3 1. DIMM (RAM test failed above address 2. System board OFFFFH)) 3-1-4 1. Battery (Time-Of-Day clock failed) 2.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action Three short beeps 1. Reseat the DIMMs. 2. Locate the failing DIMMs: a. Remove all DIMMs from the server. b.
No-beep symptoms Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. No-beep symptom FRU/action No beep and the system 1. Check speaker cables (if supported). operates correctly. 2. Speaker (if supported). 3.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Real time clock battery error) 2. Battery. 3. Clear CMOS. See “Erasing a lost or forgotten password (clearing CMOS memory)”...
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. DIMM (Memory test error.) If the server does not 2. System board have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1301 1. Verify operator information panel cable is connected to J40 on C cable to front panel not found) system board.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1762 1. Hard disk drive. (Hard disk configuration error) 2. Hard disk cables. 3. Run the Configuration/Setup Utility program. 4.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00019501 1. If possible, update BIOS code and service processor firmware. (Microprocessor 1 is not functioning - 2.
Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00181000 v Adapter (PCI error) v System board 01295085 1. System board (ECC checking hardware test error) 2.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Diagnostics panel lit LED FRU/action NMI (non-maskable interrupt occurred) v Check the system-error log and the BMC log for information about the error.
Power-supply LED errors Use the information in this section to solve power-supply problems. Note: The minimum configuration required for the dc power light to be lit is: v Power supply v Power cage assembly, if installed. v System board (set switch 1 of SW1 to ON to bypass the power switch; see “System-board switches and jumpers”...
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 001-292-000 v Load BIOS defaults and rerun test. (Core system: failed/CMOS checksum failed) 001-XXX-000 v System board (Failed core tests) 001-XXX-001 v System board...
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 035-253-s99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-070-000 System Management: Failed 1. Flash latest levels of firmware (BIOS, service processor, (Unable to communicate with RSA. It may diagnostics) be busy.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-407-001 System Management: Failed 1. Disconnect all server and option power cords from the server, (BMC indicates failure in I2C bus test.) wait 30 seconds, reconnect, and retry.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 202-XXX-001 1. Microprocessor 1 (Failed system cache test) 2. System board 202-XXX-002 1. Microprocessor 2 (Failed system cache test) 2.
Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 264-XXX-0NN 1. Tape cartridge, if user executed the Read/Write Tape Drive test (Failed tape drive test) (failure code of xxx = 256) 2.
CD-ROM drive error symptoms Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action CD-ROM drive is not 1. Verify that: recognized. The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program.
General error symptoms Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action Problems such as broken cover v Broken CRU/FRU locks or indicator LEDs not working Hard disk drive error symptoms Note: See “System replaceable units”...
The mouse or pointing device 1. Verify that: does not work. v The mouse is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/ v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed.
Symptom FRU/action Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor. 2. Run video diagnostics. If diagnostics pass, the problem may be a video driver.
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Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action The screen is blank. 1. Verify that: v The server power cord is connected to the server and a working electrical outlet.
Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Symptom FRU/action An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with its own test instructions, use those instructions to test the option.
Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action The server does not turn off. 1. Verify whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system: a.
ServerGuide error symptoms For the latest version of ServerGuide, go to http://www.ibm.com/pc/support/site.wss/ document.do?lndocid=MIGR-4ZKPPT. Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action The ServerGuide Setup and v Verify that the server is supported and has a startable (bootable) CD-ROM Installation CD will not start.
Software error symptoms Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The server has the minimum memory needed to use the software.
ServeRAID error codes In the following error codes, x can be any number or letter. For more information about ServeRAID errors, see the IBM ServeRAID: User’s Reference. Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician.
POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at “ServeRAID error codes” on page 133. Note: Where the ISPR Error Procedures refer to a SCSI backplane, see the chapter of this publication that concerns service replaceable units.
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Table 6. SCSI identifier (continued) SCSI Channel Code (z) Descriptions Channel 1, 3, & 4 Channel 2, 3, & 4 Channel 1, 2, 3, & 4 b. Confirm that the channel(s) identified from the error in step 2a on page 134 is (are) the cause of the error by verifying that the error presents itself only when the offending channel is reconnected.
Temperature error messages Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Message Action DASD Over Temperature v Ensure that the system is being properly cooled; see “System (level-critical; direct access storage device reliability guidelines”...
Power error messages Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault v Replace power supply x. (level-critical; excessive current demand on power supply x) Power supply x DC good fault v Replace power supply x.
Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Message Action System shutoff due to x V under voltage 1. Check the power-supply connectors (level-critical; system shutoff due to x 2.
Host built-in self test (BIST) Note: See “System replaceable units” on page 144 to determine which components should be replaced by a field service technician. Message Action Host fail 1. Reseat the microprocessor. (level-informational; built-in self-test for the 2. Reseat the VRM. host failed) 3.
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 256 MB DIMMs) Note: Minimum operating requirements are: a.
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
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Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 – Warranty Information”), which is in the Installation Guide.
Yugoslavian/Latin (234) 40K9572 Power cords (CRUs) For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
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IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
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If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
You can find service information for your IBM products, including supported options, at http://www.ibm.com/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/...
The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
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Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
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Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
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Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
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Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
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Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
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Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
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Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
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Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
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Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
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Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
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Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
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Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
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Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
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Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
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Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
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Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
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Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
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Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
ServerProven BladeCenter TechConnect C2T Interconnect ThinkPad Chipkill Tivoli EtherJet Tivoli Enterprise FlashCopy Update Connector Wake on LAN IBM (logo) XA-32 IntelliStation XA-64 NetBAY X-Architecture Netfinity XceL4 NetView XpandOnDemand OS/2 WARP xSeries Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call.
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
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