Serverguide Problems; Troubleshooting Tables - IBM 8485E2U Installation Manual

ServerGuide problems

The following table lists problem symptoms and suggested solutions.
Table 3. ServerGuide Setup and Installation CD
Symptom
The ServerGuide Setup
and Installation CD will
not start.
ServeRAID program
cannot view all installed
drives or the operating
system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide
program will not start the
operating-system CD.
The operating system
cannot be installed; the
option is not available.

Troubleshooting tables

Use the following tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting information. If you cannot find
the problem in these tables, run the diagnostic programs (see "Running the
diagnostic programs" in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
Table 2. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See the parts listing in the Problem Determination and Service Guide to determine
which components are customer replaceable units (CRU) and which components
are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must
be performed only by a trained service technician.
Error code Description
I9990650 AC power has been restored.
Action
v Make sure that the server supports the ServerGuide program and has a startable
(bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the CD or
DVD drive is first in the startup sequence.
v If more than one CD or DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
v Make sure that there are no duplicate IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program. See
the ServerGuide Setup and Installation CD label for a list of supported operating-system
versions.
Make sure that the operating-system CD is supported on the server. If the operating
system is supported, no logical drive is defined (RAID servers). Run the ServerGuide
program and make sure that setup is complete.
Action
1. Reseat the power cords.
2. Check for interruption of the
external power.
3. Replace the power cords.
Chapter 5. Solving problems
63