Contacting Customer Support - HP dc7900 - Convertible Minitower PC Service & Reference Manual

Table D-19 Solving Software Problems (continued)
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your version
of Windows.
Configuration files are corrupt.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
272 Appendix D Troubleshooting Without Diagnostics
Solution
Verify that the software is certified by Microsoft for your version
of Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the
computer.