Troubleshooting; Service And Support - Eaton Powerware 3105 UPS User Manual

Troubleshooting

Symptom
UPS will not turn on
UPS is making a
continuous sound
and the „Overload‰
indicator is lighted.
UPS does not provide
expected runtime.
Connected equipment
loses power while
connected to the UPS

Service and Support

For questions and/or problems, please call your local distributor or the help desk and ask
for a UPS technical representative.
Powerware National Service Centre
Please have the following information ready
Model number and Serial number
Symptoms of failure or problem
Customer contact information
For additional information please visit us online: www.powerware.com.au
UserÊs Manual 350-700VA Rev B
Possible Cause
The battery is disconnected
and utility power is not
available at the wall outlet.
Input Circuit Breaker has
tripped.
The „Battery Backup &
Surge Protection‰ outlets are
overloaded.
The battery is not fully charged.
Battery is getting older.
The UPS is overloaded.
The UPS has exhausted its
available run time.
Equipment is connected to the
„Surge Protection‰ outlets.
The UPS may require service.
Action to Take
Connect the battery (see Connect
Battery) and ensure power is
available at the wall outlet.
Reduce the amount of equipment
plugged into the outlets of the UPS.
Next, reset the circuit breaker by
pushing the plunger back in.
Turn off the UPS and reduce the
amount of equipment connected to
these outlets.
Removed all connected equipment
from the UPS and charge the
battery at least 8 hours.
During this charging period, turn
off the UPS to prevent unnecessary
discharging.
Call for service or you can replace
the battery by ordering one from
your dealer.
Reduce the amount of equipment
plugged into the outlets of the UPS.
Try reducing the load by removing
one piece of equipment at a time to
determine if the problem continues.
The UPS will turn off when the
battery has been depleted during an
extended power outage. Allow the
UPS to re-charge the battery, before
continuing on battery operation.
Ensure the equipment that is to be
protected from a power outage is
plugged into the „Battery Backup &
Surge Protection‰ outlets.
Contact Powerware Technical
Support
1300 303 059
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