Troubleshooting - Eaton 5E Gen2 Advanced User's Manual

7 Troubleshooting

The Eaton 5E is designed for reliable, autonomous operation while providing you with notifications and alerts whenever a
potential operational or performance issue occurs.
Usually the alarms shown by the control panel do not mean that the output power is affected. Instead, they are
preventive alarms intended to alert the user.
• Events are silent status information that are recorded into the Event log. Example = "AC freq in range".
• Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking. Some alarms
may be announced by a beep every 3 seconds. Example = "Battery low".
• Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on the LCD with a
specific message box. Example = Out. short circuit.
Use the following troubleshooting chart to determine the UPS alarm condition.
Conditions
The UPS outlets are not supplied with
power or the UPS cannot be turn on
after pressing the button
The connected devices are not
supplied when AC power fails.
Green LED flashes every 1 second and
audio alarm beeps every 5 seconds.
Green LED flashes every 1 second and
audio alarm beeps every 1.5 second.
Battery discharging time diminishes
Green/Red LED alternative flashes
every 0.5 second and audio alarm
beeps every 1.5 second.
Red LED is on and the audio alarm
beeps continuous.
Red LED is on and the audio alarm
beeps continuous.
USB communication fails.
DSD-5E2206
Possible cause
The ON/OFF Button is not pressed or
the ON/OFF button is pressed too
briefly.
The devices are not connected good
to the UPS outlets .
The UPS frequently operates on
battery power because the AC
power source is of poor quality.
UPS operates on battery power with
a low battery
Battery not yet been fully charged or
overloaded
The connected loads are exceed the
UPS capacity or Battery fault
A fan fault has occurred on the UPS.
The UPS outlets are no longer
supplied.
A internal fault has occurred on the
UPS. The UPS outlets are no longer
supplied.
Cable connection may be defective.
Action
Press the button continuously for more
than 2 seconds and check that LED turns
to green.
Check the cables and reconnect the
devices to the UPS outlets.
Have the electrical installation checked
by a professional or use another wall
outlet.
The actual time to shutdown may vary
significantly, prepare your equipment
for shutdown.
Keep UPS connected to utility power
persistently for more than 6 hours to
recharge the batteries. Or remove some
noncritical loads.
The connected loads are exceed the UPS
capacity, remove some noncritical loads
or check if some loads are failed.
Check if the fan is stopped, if no, please
contact your service representative.
Contact your service representative.
Re-connect the USB cable, if still not
available. Contact your service
representative.
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