To begin a live session with a Dell associate:
1 Click the Dell Support Center icon
2 Click Assistance From Dell→ Technical Support→ DellConnect→
Phone and follow the instructions.
Before you begin any of the procedures in this section, follow the
safety instructions in the
N S U R E T H A T
I C R O S O F T
Click Start and click My Computer.
Click the Windows Vista Start button
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
E S T T H E D R I V E
Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
Insert a bootable floppy disk and restart the computer.
L E A N T H E D R I V E O R D I S K
N S U R E T H A T T H E
H E C K T H E C A B L E C O N N E C T I O N S
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
and Hardware Problems" on page 149.
U N T H E
E L L
I A G N O S T I C S
Optical drive problems
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Product Information Guide
I N D O W S R E C O G N I Z E S T H E D R I V E
See "Cleaning Your Computer" on page 218.
M E D I A I S S N A P P E D O N T O T H E S P I N D L E
See "Dell Diagnostics" on page 113.
on your computer's desktop.
and click Computer.
See "Troubleshooting Software