Lockups and Software Problems
Before you begin any of the procedures in this section, follow the
safety instructions in the
The computer does not start
H E C K T H E A C A D A P T E R
the computer and to the electrical outlet.
The AC adapter shuts down when there is a fault. The green light turns off
when this happens. To bring it back on, disconnect the AC adapter from the
power source for 10 seconds, and then connect it back on.
The computer stops responding
You might lose data if you are unable to perform an operating system
U R N T H E C O M P U T E R O F F
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
A program stops responding or crashes repeatedly
N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
Product Information Guide
Ensure that the AC adapter is firmly connected to
If you are unable to get a response by pressing a
If necessary, uninstall and then