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Dell™ Vostro™ 1500 Owner's Manual
Model PP22L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Troubleshooting

   Also See for Dell Vostro 1500

   Related Manuals for Dell Vostro 1500

   Summary of Contents for Dell Vostro 1500

  • Page 1

    Dell™ Vostro™ 1500 Owner’s Manual Model PP22L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Trademarks used in this text: Dell, the DELL logo, Vostro, Wi-Fi Catcher, and Dell MediaDirect are trademarks of Dell Inc.; Intel is a registered trademark and Core is a trademark of Intel Corporation; Microsoft, Windows, Outlook, Windows XP and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...

  • Page 3: Table Of Contents

    Contents Finding Information ....About Your Computer ....Determining Your Computer’s Configuration .

  • Page 4: Table Of Contents

    ® ® Microsoft Windows Logo Key Functions ..Dell™ QuickSet Key Combinations ..Adjusting Keyboard Settings ... . Contents...

  • Page 5: Table Of Contents

    ....Playing Media ..... . Playing Media Using Dell Travel Remote ..Contents...

  • Page 6: Table Of Contents

    Adjusting the Picture ....Using Dell MediaDirect™ ....

  • Page 7: Table Of Contents

    ..... . What You Need to Establish a Mobile Broadband Network Connection ..Checking Your Dell Mobile Broadband Card ..Connecting to a Mobile Broadband Network . . .

  • Page 8: Table Of Contents

    12 Troubleshooting ....Dell Technical Update Service ... . . Dell Diagnostics .

  • Page 9: Table Of Contents

    Dell MediaDirect problems ... . Other software problems ... . . Memory Problems ....

  • Page 10: Table Of Contents

    ....Replacing the Hard Drive ....Returning a Hard Drive to Dell ... Optical Drive .

  • Page 11: Table Of Contents

    ....Removing the Coin-Cell Battery ..14 Dell™ QuickSet Features ... 15 Traveling With Your Computer .

  • Page 12: Table Of Contents

    ..... Contacting Dell .....

  • Page 13: Table Of Contents

    Dell Technical Support Policy (U.S. Only) ..Definition of "Dell-Installed" Software and Peripherals .....

  • Page 14

    Contents...

  • Page 15: Finding Information

    • Notebook System Software (NSS) reinstall drivers (see "Reinstalling Drivers and Utilities" on page 146) or run the Dell Support 3 utility (see "Dell Support" on page 118). Readme files may be included on your Drivers and Utilities media to provide...

  • Page 16

    → → Click Start Help and Support • How to configure system settings → Dell User and System Guides • How to troubleshoot and solve System Guides. problems Click the User’s Guide for your computer. • Service Tag and Express Service Code Service Tag and Microsoft Windows ®...

  • Page 17

    • Service and support — Service call status, support history, service contract, and online discussions with support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer...

  • Page 18

    Dell QuickSet Help Power Management Wizard, hotkeys, To view Dell QuickSet Help, right-click and other items controlled by Dell the Dell QuickSet icon in the Windows QuickSet. notification area. For more information on Dell QuickSet, see "Dell™ QuickSet Features" on page 193.

  • Page 19

    Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. • Dell PC Restore — Dell PC Restore returns your computer to its original operating state. Dell PC Restore may not ship with your computer.

  • Page 20

    Finding Information...

  • Page 21: About Your Computer, Determining Your Computer's Configuration

    About Your Computer Determining Your Computer’s Configuration Based on selections that you made when purchasing your computer, your computer has one of several different video controller configurations. To determine your computer’s video controller configuration: ® ® 1 Access the Microsoft Windows Help and Support Center.

  • Page 22: Front View

    Front View camera indicator (optional) camera (optional) display latch display power button keyboard device status lights touch pad consumer IR sensor media control buttons touch pad buttons Dell™ MediaDirect™ button keyboard status lights digital array microphones About Your Computer...

  • Page 23

    — Indicates that the camera is on. Based on configuration C A M E R A I N D I C A T O R selections you made when ordering your computer, your computer may not include a camera. — Built-in camera for video capture, conferencing, and chat. Based on C A M E R A configuration selections you made when ordering your computer, your computer may not include a camera.

  • Page 24

    D E V I C E S T A T U S L I G H T S The blue lights located to the right of the keyboard indicate the following: Power light – Turns on when you turn on the computer, and blinks when the computer is in a power management mode.

  • Page 25

    ® Bluetooth status light – Turns on when an internal card with Bluetooth wireless technology is enabled. NOTE: The internal card with Bluetooth wireless technology is an optional feature. The light turns on only if you ordered the card with your computer.

  • Page 26

    I R E C T B U T T O N Dell MediaDirect (see "Using Dell MediaDirect™" on page 74). K E Y B O A R D S T A T U S L I G H T S The blue lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled.

  • Page 27: Left Side View

    S E C U R I T Y C A B L E S L O T to the computer (see "Security Cable Lock" on page 109). — When enabled through Dell QuickSet, this switch can scan for W I R E L E S S S W I T C H a wireless local area network (WLAN) in your vicinity.

  • Page 28

    Disables wireless devices. Enables wireless devices. momentary Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 107). Dell Wi-Fi Catcher Network • Flashing green: Searching for networks Locator light • Solid green: Strong network found • Solid yellow: Weak network found •...

  • Page 29

    A U D I O C O N N E C T O R S Attach headphones to the connector. Attach a microphone to the connector. — Supports one ExpressCard. The computer ships with a X P R E S S A R D S L O T plastic blank installed in the slot.

  • Page 30: Right Side View

    Right Side View battery status light hard-drive activity light power light optical drive eject button 8-in-1 memory card reader IEEE 1394 connector video connector (VGA) network connector (RJ-45) USB connectors (2) — For more information about the optical drive, see "Using O P T I C A L D R I V E Multimedia"...

  • Page 31: Back View

    V I D E O C O N N E C T O R Connects video devices, such as a monitor. (RJ-45 ) N E T W O R K C O N N E C T O R Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections.

  • Page 32

    V I D E O O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio-capable devices using the TV/digital audio adapter cable. U S B C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer.

  • Page 33

    CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly, but gently to help prevent damage to...

  • Page 34: Bottom View

    Bottom View left speaker memory module/coin-cell battery cover consumer IR sensor right speaker wireless Mini-Card cover battery battery charge/health gauge battery release latches (2) hard drive — To adjust the volume of the integrated speaker, press the volume L E F T S P E A K E R control buttons or the mute button.

  • Page 35

    — Receives the signal from the Dell travel remote controller C O N S U M E R S E N S O R for basic multimedia navigation control. — To adjust the volume of the integrated speaker, press the volume R I G H T S P E A K E R control buttons or the mute button.

  • Page 36

    About Your Computer...

  • Page 37: Setting Up Your Computer, Connecting To The Internet

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...

  • Page 38: Setting Up Your Internet Connection

    Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. ® ® 2 Double-click the ISP icon on the Microsoft Windows desktop.

  • Page 39: Transferring Information To A New Computer, Microsoft Windows Xp

    ® Windows Vista NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button , and click Control Panel 3 Under Network and Internet, click Connect to the Internet.

  • Page 40

    NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer.

  • Page 41

    5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears.

  • Page 42

    When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old ® ®...

  • Page 43: Setting Up A Printer, Printer Cable

    NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Microsoft Windows Vista™ 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue.

  • Page 44: Connecting A Usb Printer

    Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer.

  • Page 45: Power Protection Devices

    If your computer is running the Windows Vista™ operating system, click the Windows Vista Start button , and click Network→ Add a printer to start the Add Printer Wizard.Click Add a printer to start the Add Printer Wizard. NOTE: To install the printer driver, see "Reinstalling Drivers and Utilities" on page 146 and the documentation that came with your printer.

  • Page 46: Line Conditioners, Uninterruptible Power Supplies

    Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

  • Page 47: Using The Display, Adjusting Brightness, Using A Projector

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable level. • Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

  • Page 48: Windows Vista

    NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

  • Page 49: Using Both A Monitor And Your Computer Display, Microsoft Windows Xp

    NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the user’s guide for the monitor. Using Both a Monitor and Your Computer Display You can attach an external monitor or projector to your computer and use it as an extension of your display (known as dual independent display or extended desktop mode).

  • Page 50: Windows Vista, Setting Display Resolution And Refresh Rate

    To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. Using the Display...

  • Page 51

    If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. To set the display resolution and refresh rate for your display, perform the steps in the following section that corresponds to the operating system your computer is using.

  • Page 52

    Using the Display...

  • Page 53: Using The Keyboard And Touch Pad, Numeric Keypad

    Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn>...

  • Page 54: Key Combinations, System Functions, Display Functions, Battery, Power Management

    <Fn> and down-arrow key Decreases brightness on the integrated display only (not on an external monitor). Battery <Fn><F3> Displays the Dell™ QuickSet Battery Meter (see "Dell™ QuickSet Battery Meter" on page 60). Power Management <Fn><Esc> Activates a power management mode. You can...

  • Page 55: Adjusting Keyboard Settings, Touch Pad

    Windows logo key and <Pause> Opens the System Properties dialog box. Dell™ QuickSet Key Combinations If Dell QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management modes. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the notification area, and then click Help.

  • Page 56: Customizing The Touch Pad

    touch pad silk screen with scroll zones • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. •...

  • Page 57

    3 Click Mouse. 4 In the Mouse Properties window: Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. • 5 Click OK to save the settings and close the window. Using the Keyboard and Touch Pad...

  • Page 58

    Using the Keyboard and Touch Pad...

  • Page 59: Using A Battery, Battery Performance

    Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™...

  • Page 60: Checking The Battery Charge

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

  • Page 61: Charge Gauge

    You can check battery health in one of two ways: by using the charge gauge on the battery, as described below, and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the notification area, and then click Help.

  • Page 62: Low-battery Warning, Conserving Battery Power

    90 percent depleted. The computer enters Standby or Sleep mode when the battery charge is at a critically low level. You can change the settings for the battery alarms in Dell QuickSet or the Power Options window (see "Power Management Modes" on page 63).

  • Page 63: Power Management Modes, Hibernate Mode

    Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode.

  • Page 64: Configuring Power Management Settings, Accessing Power Options Properties

    Configuring Power Management Settings You can use Dell QuickSet or Windows Power Options to configure the power management settings on your computer. • For information on how to use the Dell QuickSet Power Management wizard, right-click the QuickSet icon in the notification area, click Help, and then select Power Management.

  • Page 65: Charging The Battery, Replacing The Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

  • Page 66: Storing A Battery

    NOTICE: If you choose to replace the battery with the computer in standby or sleep mode, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data. To remove the battery: 1 If the computer is connected to a docking device (docked), undock it.

  • Page 67: Using Multimedia, Playing Media

    Using Multimedia Playing Media NOTICE: Do not press down on the optical drive tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive.

  • Page 68

    A CD player includes the following basic buttons: Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play...

  • Page 69: Playing Media Using Dell Travel Remote

    Playing Media Using Dell Travel Remote The Dell Travel Remote is designed to control Dell Media Direct and Windows Vista™ Media Center. It can work only with specified computers. For more details, go to the Dell Support website at support.dell.com.

  • Page 70

    CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator, and then press <F1>. The DVD drives and BD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD, DVD, and BD Media"...

  • Page 71: Using Blank Cd, Dvd, And Bd Media

    3 To copy the CD, DVD, or BD: • If you have one optical drive, insert the source disc into the drive, ensure that the settings are correct, and then click the Copy Disc button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive.

  • Page 72: Helpful Tips

    DVD-Writable Drives Media Type Read Write Rewritable CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL BD-Writable Drives Media Type Read Write Rewritable CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL BD-R BD-RE Helpful Tips ® ® •...

  • Page 73: Adjusting The Volume

    • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

  • Page 74: Adjusting The Picture

    Press the Dell MediaDirect button, located on the hinge cover, to launch Dell MediaDirect. When your computer is turned off or in Sleep state, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application.

  • Page 75: Audio Device

    You need the installation software to reinstall Dell MediaDirect. Contact Dell for assistance (see "Contacting Dell" on page 203). For more information on using Dell MediaDirect, use the Help menu in the Dell MediaDirect application. Connecting Your Computer to a TV or...

  • Page 76

    S-video TV-out connector composite video adapter S/PDIF digital audio connector composite video-output connector S-video connector S-video TV-out connector composite video adapter S/PDIF digital audio connector Pr (red) component video-output connector Pb (blue) component video-output Y (green) component video-output connector connector If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations:...

  • Page 77: S-video And Standard Audio

    When you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 90 to ensure that the computer recognizes and works properly with the TV.

  • Page 78: S-video And S/pdif Digital Audio

    1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: If your TV or audio device supports S-video but not S/PDIF digital audio, you can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable).

  • Page 79

    composite video adapter S-video cable S/PDIF digital audio cable 1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.

  • Page 80

    composite video adapter S/PDIF digital audio cable 6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

  • Page 81

    composite video adapter composite video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite video- output connector on the composite video adapter.

  • Page 82: Composite Video And S/pdif Digital Audio

    5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

  • Page 83

    composite video adapter composite video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.

  • Page 84: Component Video And Standard Audio

    composite video adapter S/PDIF digital audio cable 6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

  • Page 85

    component video adapter component video adapter standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter.

  • Page 86

    component video adapter component video adapter 4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

  • Page 87: Component Video And S/pdif Digital Audio

    Component Video and S/PDIF Digital Audio S-video TV-out connector composite video cable Using Multimedia...

  • Page 88

    component video adapter composite video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter.

  • Page 89

    component video adapter component video-output connectors component video cable 4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

  • Page 90: Enabling The Display Settings For A Tv

    Enabling S/PDIF Digital Audio 1 Double-click the speaker icon in the Windows notification area. 2 Click the Options menu and then click Advanced Controls. 3 Click Advanced. 4 Click S/PDIF Interface. 5 Click Close. 6 Click OK. Enabling the Display Settings for a TV NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the display settings.

  • Page 91: Using Expresscards, Expresscard Blanks

    Using ExpressCards ExpressCards provide additional memory, wired and wireless communications, multimedia and security features. For example, you can add an ExpressCard to make wireless wide area network (WWAN) connectivity available on your computer. ExpressCards support two form factors: • ExpressCard/34 (34 mm wide) •...

  • Page 92: Installing An Expresscard

    Remove the blank before installing an ExpressCard. To remove the blank, see "Removing an ExpressCard or Blank" on page 93. Installing an ExpressCard You can install an ExpressCard while the computer is running. The computer automatically detects the card. ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot.

  • Page 93: Removing An Expresscard Or Blank

    The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the ExpressCard. Removing an ExpressCard or Blank CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the Press the release latch and remove the card or blank.

  • Page 94

    Using ExpressCards...

  • Page 95: Using The Memory Card Reader, Memory Card Blanks, Installing A Memory Card

    Using the Memory Card Reader The memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card. NOTE: A memory card is not a bootable device. The 8-in-1 memory card reader reads the following memory cards: •...

  • Page 96: Removing A Memory Card Or Blank

    CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the To install a memory card: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector.

  • Page 97: Setting Up And Using Networks, Connecting A Network Or Broadband Modem Cable

    Setting Up and Using Networks A computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet.

  • Page 98: Setting Up A Network, Windows Xp, Windows Vista

    Setting Up a Network Windows XP 1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→ Checklist for creating a network. NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).

  • Page 99: Wireless Local Area Network, Connection, Checking Your Wireless Network Card

    Wireless Local Area Network A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network access.

  • Page 100: Setting Up A New Wlan Using A Wireless Router And A Broadband Modem

    If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click Wireless Network Connection.

  • Page 101: Connecting To A Wlan

    NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before continuing with the network setup. 8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.

  • Page 102

    If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card"...

  • Page 103

    NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network.

  • Page 104: Mobile Broadband (or Wireless Wide Area Network)

    For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar, and then select Help. Mobile Broadband (or Wireless Wide Area...

  • Page 105: Checking Your Dell Mobile Broadband Card, Connecting To A Mobile Broadband Network

    If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide in Windows Help and Support Center (see "Microsoft Windows XP and Windows Vista™ Help and Support Center"...

  • Page 106: Enabling/disabling The Dell Mobile Broadband Card

    Mobile Broadband card. If the switch is in the off position, move the switch to the on position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch"...

  • Page 107

    WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections.

  • Page 108

    Setting Up and Using Networks...

  • Page 109: Securing Your Computer, Security Cable Lock, Passwords

    Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell computer. For more information, see the instructions included with the device.

  • Page 110: If Your Computer Is Lost Or Stolen

    For more information, see your Windows documentation. If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 203). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

  • Page 111

    Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.

  • Page 112

    Securing Your Computer...

  • Page 113: Troubleshooting, Dell Technical Update Service, Dell Diagnostics

    (see "Using the System Setup Program" on page 215). Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 15). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

  • Page 114

    If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Troubleshooting...

  • Page 115

    Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer.

  • Page 116

    Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select to run a complete test Test System on your computer.

  • Page 117

    Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 203).

  • Page 118: Dell Support Center, Dell Support

    In addition, using your Service Tag, Dell can link you to the most relevant www.dell.com web pages for information about your warranty, ordering accessories, and details about installing recommended drivers and downloads.

  • Page 119: Dell Pc Tuneup

    • Learn more about Dell Support. Turn Dell Support off. • For more information about Dell Support, click the question mark (?) at the top of the Dell Support window. To access Dell Support: • Click the Dell Support icon in the notification area of your Windows desktop.

  • Page 120: Dell Pc Checkup, Dell Network Assistant, Dellconnect

    2 Click Self Help→ Network /Internet→ Network Management. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through an Internet connection, diagnose the problem, and repair it. The associate works with your permission under your supervision, and you can work with Dell’s associate during the...

  • Page 121: Drive Problems, Optical Drive Problems

    To begin a live session with a Dell associate: 1 Click the Dell Support Center icon on your computer’s desktop. 2 Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the...

  • Page 122: Hard Drive Problems

    Problems writing to a CD-RW or DVD+/-RW drive CD-RW and DVD+/-RW drives must receive a — L O S E O T H E R P R O G R A M S steady stream of data when writing. If the stream is interrupted, an error occurs.

  • Page 123: E-mail, Modem, And Internet Problems

    3 Click Properties→Tools→ Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide...

  • Page 124

    — U N T H E O D E M E L P E R D I A G N O S T I C S Windows XP: 1 Click Start→ All Programs→ Modem Helper. 2 Follow the instructions on the screen to identify and resolve modem problems.

  • Page 125: Error Messages

    F A I L E D I N I T I A L I Z A T I O N hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). The operation requires a hard drive in the bay before it —...

  • Page 126

    "Hard Drive" on page 164), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113).

  • Page 127

    E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 113).

  • Page 128

    — P E R A T I N G S YS T E M N O T F O U N D on page 164). If the problem persists, contact Dell (see "Dell Diagnostics" on page 113). The optional ROM has failed. Contact —...

  • Page 129

    A chip on the system board may be malfunctioning. — H U T D O W N F A I L U R E Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). System configuration settings are —...

  • Page 130: Expresscard Problems

    N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 113).

  • Page 131: Ieee 1394 Device Problems, Keyboard Problems, External Keyboard Problems

    F Y O U H A V E P R O B L E M S W I T H A E L L P R O V I D E D D E V I C E Dell or the IEEE 1394 device manufacturer (see "Contacting Dell" on page 203). IEEE 1394 —...

  • Page 132: Unexpected Characters

    U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113).

  • Page 133: Lockups And Software Problems, The Computer Does Not Start, The Computer Stops Responding, Repeatedly

    Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the The computer does not start Ensure that the AC adapter is firmly connected to — H E C K T H E A C A D A P T E R the computer and to the electrical outlet.

  • Page 134: A Solid Blue Screen Appears, Dell Mediadirect Problems

    I R E C T H E L P F I L E F O R I N F O R M A T I O N menu to access Dell MediaDirect Help. O P L A Y M O V I E S W I T H...

  • Page 135: Other Software Problems

    Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played.

  • Page 136: Memory Problems

    U N T H E E L L I A G N O S T I C S is related to a software problem (see "Dell Diagnostics" on page 113). Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the...

  • Page 137: Mobile Broadband (wireless Wide Area Network [wwan]), Power Problems

    Utility. To access the utility, double-click the icon located in the taskbar, at the lower-right corner of your screen. If your ExpressCard is not a Dell- branded card, see the manufacturer’s instructions for your card. H E C K N E T W O R K C O N N E C T I O N S T A T U S I N T H E...

  • Page 138

    If the battery status light rapidly flashes , the battery may be defective. amber See "Contacting Dell" on page 203. If the battery temperature is below 0°C — H E C K T H E B A T T E R Y T E M P E R A T U R E (32°F), the computer will not start.

  • Page 139: Printer Problems

    See "Power Management Modes" on — D J U S T T H E P O W E R P R O P E R T I E S page 63. If the computer power light turns on, but — E S E A T T H E M E M O R Y M O D U L E S the display remains blank, reinstall the memory modules (see "Memory"...

  • Page 140: Scanner Problems

    3 Click Properties and click Ports. 4 Adjust the settings, as needed. See the printer documentation for — E I N S T A L L T H E P R I N T E R D R I V E R instructions.

  • Page 141: Sound And Speaker Problems, No Sound From Integrated Speakers, No Sound From External Speakers

    — E I N S T A L L T H E A U D I O D R I V E R page 146. See "Dell Diagnostics" on page 113. — U N T H E E L L...

  • Page 142: No Sound From Headphones, Remote Control Problems, Touch Pad Or Mouse Problems

    E M O T E C O N T R O L I S S T U C K I N T H E S L O T Check that you have not incorrectly stored the remote control into a non- Express Card slot. Contact Dell Technical Support for removing it. Touch Pad or Mouse Problems —...

  • Page 143: Video And Display Problems, If The Display Is Blank

    E S T T H E M O U S E C O N T R O L L E R pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 113.

  • Page 144: If The Display Is Difficult To Read

    I D E O D I A G N O S T I C S T E S T S still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 113, then contact Dell (see "Contacting Dell" on page 203).

  • Page 145: If Only Part Of The Display Is Readable, Drivers, What Is A Driver, Identifying Drivers

    2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 203). Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.

  • Page 146: Reinstalling Drivers And Utilities

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback...

  • Page 147

    Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties.

  • Page 148

    5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program.

  • Page 149: Troubleshooting Software And Hardware Problems

    7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue;...

  • Page 150: Operating System

    "Using Microsoft Windows System Restore" on page 156. • Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any...

  • Page 151

    NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Creating a Restore Point You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center.

  • Page 152

    For more information: → Help and Support. 1 Click the Windows Vista Start button 2 Type System Restore in the search field and press <Enter>. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows Device Driver Rollback"...

  • Page 153

    3 Click Undo my last restoration, and then click Next. Restoring the Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first purchased it from Dell.

  • Page 154

    To reinstall Windows, you need the following items: • Dell Operating System media Dell Drivers and Utilities media • NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller.

  • Page 155: Restoring Windows Xp

    The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so.

  • Page 156

    NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.

  • Page 157

    System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries or on certain computers. Use Dell PC Restore only as the last method to restore your operating system.

  • Page 158

    NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.

  • Page 159

    To reinstall Windows, you need the following items: • Dell Operating System media • Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller.

  • Page 160

    The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so.

  • Page 161: Adding And Replacing Parts, Before You Begin, Recommended Tools, Turning Off Your Computer

    You have performed the steps in "Turning Off Your Computer" on page 161 and "Before Working Inside Your Computer" on page 162. • You have read the safety information in your Dell Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

  • Page 162: Before Working Inside Your Computer

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 163

    NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 5 Turn the computer over. 6 Slide and click the battery release latches.

  • Page 164: Hard Drive, Removing The Hard Drive

    Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive (see "Restoring your Microsoft Windows Operating System" on page 150 and "Reinstalling Drivers and Utilities"...

  • Page 165

    hard drive hard drive screws (4) NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging (see "Protecting Against Electrostatic Discharge" in the Product Information Guide). 3 Slide the hard drive out of the computer. 4 Remove the two hard-drive bezel screws and pull the hard drive bezel off the hard drive.

  • Page 166: Replacing The Hard Drive

    hard drive bezel hard-drive bezel screws (2) hard drive Replacing the Hard Drive 1 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.

  • Page 167: Returning A Hard Drive To Dell, Optical Drive, Removing The Optical Drive

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original, or comparable, foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging hard drive Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the...

  • Page 168: Hinge Cover, Removing The Hinge Cover

    optical drive notch device security screw Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 169: Replacing The Hinge Cover, Keyboard

    NOTICE: To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously. 3 Insert a plastic scribe into the indent to lift the hinge cover on the right side. 4 Ease the hinge cover up, moving from right to left, and remove it. hinge cover scribe Replacing the Hinge Cover...

  • Page 170: Removing The Keyboard

    CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 171: Replacing The Keyboard

    keyboard screws (2) keyboard tabs (5) keyboard cable cable release lever Replacing the Keyboard 1 Slide the keyboard cable into the keyboard connector on the DIMM A memory module cover. 2 Rotate the cable release lever to secure the cable. 3 Hook the tabs along the front edge of the keyboard into the palm rest.

  • Page 172: Memory, Removing The Dimm A Memory Module

    Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A), and the other accessed from the bottom of the computer (DIMM B).

  • Page 173: Replacing The Dimm A Memory Module

    6 Remove the module from the connector. memory module cover memory module (DIMM A) memory-module securing clips (2) Replacing the DIMM A Memory Module NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 174

    notch 3 Replace the memory module cover. 4 Replace the keyboard and hinge cover. 5 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 6 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information.

  • Page 175: Removing The Dimm B Memory Module

    Removing the DIMM B Memory Module The DIMM B memory module is located under the memory module cover on the bottom of the computer. 1 Follow the procedures in "Before You Begin" on page 161. 2 Turn the computer upside-down, loosen the captive screw on the memory module cover (see "Bottom View"...

  • Page 176: Replacing The Dimm B Memory Module

    securing clips (2) memory module Replacing the DIMM B Memory Module NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). 1 Align the notch in the module edge connector with the tab in the connector slot.

  • Page 177

    notch NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 3 Replace the memory module cover. 4 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

  • Page 178: Subscriber Identity Module

    Subscriber Identity Module Subscriber Identity Modules (SIM) identify users uniquely through an International Mobile Subscriber Identity. CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTE: Only GSM (HSDPA) type cards need a SIM. EVDO cards do not use a SIM. 1 Follow the procedures in "Before You Begin"...

  • Page 179: Wireless Mini-cards, Removing A Wlan Card

    Wireless Mini-Cards CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To help prevent damage to the system board, remove the battery from the battery bay before you begin working inside the computer. If you ordered a wireless Mini-Card with your computer, the card is already installed.

  • Page 180

    4 Disconnect the antenna cables from the card. WLAN antenna cable connectors (2) WLAN card 5 Release the card by pushing the metal securing tabs toward the WLAN back of the computer until the card pops up slightly. 6 Lift the out of its system board connector.

  • Page 181: Replacing A Wlan Card

    metal securing tabs (2) WLAN card mylar sleeve Replacing a WLAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, never place cables under the card.

  • Page 182: Removing A Mobile Broadband Or Wwan Card

    3 Connect the appropriate antenna cables to the card that you are WLAN installing: If the WLAN card has two triangles on the label (white and black), connect the white antenna cable to the connector labeled "main" (white triangle), and connect the black antenna cable to the connector labeled "aux"...

  • Page 183

    captive screws (2) Mini-Card cover Adding and Replacing Parts...

  • Page 184

    4 Disconnect the two antenna cables from the card. WWAN antenna cable connectors (2) WWAN card 5 Release the card by pushing the metal securing tabs toward the WWAN back of the computer until the card pops up slightly. 6 Lift the out of its system board connector.

  • Page 185: Replacing A Wwan Card

    metal securing tabs (2) WWAN card mylar sleeve Replacing a WWAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WWAN card, never place cables under the card.

  • Page 186: Removing A Wpan Card

    3 Connect the black antenna cable with a gray stripe to the connector labeled "aux" (black triangle) and connect the white antenna cable with a gray stripe to the connector labeled "main" (white triangle). 4 Secure unused antenna cables in the protective mylar sleeve. 5 Replace the cover and tighten the captive screws.

  • Page 187: Replacing A Wpan Card, Flash Cache Module, Removing The Fcm

    Replacing a WPAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WPAN card, never place cables under the card. 1 Insert the card connector into the system board connector labeled WPAN...

  • Page 188: Replacing The Fcm

    metal securing tabs (2) Replacing the FCM NOTICE: Install the FCM in the WWAN or WPAN slot. Do not install an FCM in the WLAN card slot. Doing so may cause damage to your computer. 1 Insert the connector into the system board connector at a 45-degree angle.

  • Page 189: Removing The Card

    ® Internal Card With Bluetooth Wireless Technology CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 190: Coin-cell Battery, Removing The Coin-cell Battery

    securing tab card securing tab cable Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions in the NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 191

    coin-cell battery mylar sleeve coin-cell battery cable connector 5 Slide the battery out of the mylar sleeve. Adding and Replacing Parts...

  • Page 192

    Adding and Replacing Parts...

  • Page 193

    • Power management • Display • System information Depending on what you want to do in Dell QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon in the ® ® Microsoft Windows taskbar area. The taskbar area is located in the lower- right corner of your screen.

  • Page 194

    Dell™ QuickSet Features...

  • Page 195: Traveling With Your Computer, Identifying Your Computer, Packing The Computer

    Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

  • Page 196: Travel Tips, Traveling By Air

    • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.

  • Page 197: Getting Help, Obtaining Assistance

    1 See "Troubleshooting Software and Hardware Problems" on page 149 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 113 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 202.

  • Page 198: Technical Support And Customer Service, Dellconnect, Online Services

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 201, and then see "Contacting Dell" on page 203. DellConnect...

  • Page 199: Autotech Service, Automated Order-status Service, Problems With Your Order

    "Contacting Dell" on page 203. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 200: Product Information, Returning Items For Warranty Repair Or Credit

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...

  • Page 201: Before You Call

    Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 202). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...

  • Page 202

    Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 203: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 204

    Getting Help...

  • Page 205: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor ® Processor type Intel Core™ 2 Duo L1 cache 32 KB per instruction 32-KB data cache per core L2 cache...

  • Page 206

    (continued) ExpressCard Cards supported ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V ExpressCard connector size 26 pins 8-in-1 Memory Card Reader 8-in-1 memory card controller Ricoh R5C833 8-in-1 memory card connector 8-in-1 combo card connector Cards supported •...

  • Page 207

    Ports and Connectors Audio microphone connector, stereo headphone/speakers connector IEEE 1394 4-pin serial connector Consumer IR sensor compatible with Philips RC6 (receive only) Mini-Card three Type IIIA Mini-Card slots Modem RJ-11 port Network adapter RJ-45 port S-video TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable) four 4-pin USB 2.0-compliant connector Video...

  • Page 208

    Video NOTE: Optional video controller upgrades are available for your computer subject to availability at the time of purchase. To determine the configuration of your computer, see "Determining Your Computer’s Configuration" on page 21. Video type: integrated on system board Video controller Intel 965 GM Video memory...

  • Page 209

    (continued) Audio Internal microphone Dual digital microphone array Volume controls program menus, media control buttons Display Type (active-matrix TFT) 15.4-inch WXGA 15.4-inch WXGA with TrueLife 15.4-inch WXGA+ with TrueLife 15.4-inch WSXGA+ with TrueLife Dimensions: Height 222.5 mm (8.8 inches) Width 344.5 mm (13.6 inches) Diagonal 391.2 mm (15.4 inches)

  • Page 210

    (continued) Display Pixel pitch: WXGA 0.258 mm WXGA with TrueLife 0.258 mm WXGA+ with TrueLife 0.2304 mm WSXGA+ with TrueLife 0.197 mm Controls brightness can be controlled through keyboard shortcuts (see "Display Functions" on page 54) Keyboard Number of keys 87 (U.S.

  • Page 211

    (continued) Battery Weight 0.48 kg (1.06 lb) (9 cell) 0.33 kg (0.7 lb) (6 cell) Voltage 11.1 VDC Charge time (approximate) Computer off 4 hours Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions (see "Power Problems"...

  • Page 212

    (continued) AC Adapter Dimensions (65 W): Height 28.2 mm (1.11 in) Width 57.9 mm (2.28 in) Depth 137.2 mm (5.4 in) Weight (with cables) 0.4 kg (0.9 lb) Dimensions (90 W): Height 34.2 mm (1.34 in) Width 60.8 mm (2.39 in) Depth 153.4 mm (6.0 in) Weight (with cables)

  • Page 213

    (continued) Environmental Maximum vibration (using a random vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating...

  • Page 214

    Specifications...

  • Page 215: Appendix, Using The System Setup Program

    System security and hard drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly.

  • Page 216: Viewing The System Setup Screen, System Setup Screen, Commonly Used Options

    Viewing the System Setup Screen 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again.

  • Page 217

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive). 1 Shut down the computer through the Start menu.

  • Page 218: Cleaning Your Computer, Computer, Keyboard, And Display

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the Product Information Guide safety instructions located in the Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water.

  • Page 219: Touch Pad, Mouse

    Touch Pad 1 Shut down and turn off your computer (see "Turning Off Your Computer" on page 161). 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Battery Performance" on page 59). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.

  • Page 220: Media, Dell Technical Support Policy (u.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.

  • Page 221: Peripherals, Fcc Notice (u.s. Only)

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hard- ware components integrated through CFI for the duration of the computer’s service...

  • Page 222

    NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 223: Macrovision Product Notice

    Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision.

  • Page 224

    Appendix...

  • Page 225: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...

  • Page 226

    BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit —...

  • Page 227

    CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).

  • Page 228

    device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver. DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board. DIN connector —...

  • Page 229

    ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.

  • Page 230

    Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system.

  • Page 231

    hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.

  • Page 232

    IrDA — Infrared Data Association — The organization that creates international standards for infrared communications. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ.

  • Page 233

    — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...

  • Page 234

    modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. module bay —...

  • Page 235

    PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks.

  • Page 236

    RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.

  • Page 237

    Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.

  • Page 238

    Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.

  • Page 239

    ® UAC — user account control— Microsoft Windows Vista™ security feature that, when enabled, provides an added layer of security between user accounts and access to operating system settings. UMA — unified memory allocation — System memory dynamically allocated to video.

  • Page 240

    video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.

  • Page 241

    XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip —...

  • Page 242

    Glossary...

  • Page 243: Index

    Index Numbers Bluetooth wireless technology card 8-in-1 memory card reader, 95 device status light, 25 installing, 189 Blu-ray Disc, 70-71, 73 boot sequence, 216 audio device brightness connecting, 75 adjusting, 47 enabling, 90 audio. See sound camera, 23 carnet, 196 battery charge gauge, 61 charging, 65...

  • Page 244

    Dell MediaDirect cleaning, 218 about, 26 crashes, 133-134 problems, 134 restore to previous operating Dell Network Assistant, 120 state, 156 Dell Support 3, 118 slow performance, 124, 135 specifications, 205 Dell Support Center, 118 stops responding, 133 Dell support site, 17...

  • Page 245

    Drivers and Utilities media, 15 description, 35 about, 147 problems, 122 Dell Diagnostics, 113 replacing, 164 drives returning to Dell, 167 problems, 121 hardware See also hard drive Dell Diagnostics, 113 See also optical drive Hardware Troubleshooter, 149 about, 70...

  • Page 246

    Mobile Broadband Service Tag, 16 network connections, 104 See also wireless switch lost computer, 110 Mobile Broadband (WWAN) problems, 136 modem connector description, 32 media playing, 67 monitor. See display media control buttons Dell MediaDirect button, 74 description, 25 Index...

  • Page 247

    CD-RW drive, 122 operating system computer crashes, 133-134 reinstalling Windows Vista, 156 computer does not start up, 133 computer stops responding, 133 Dell Diagnostics, 113 Dell MediaDirect, 134 drives, 121 PC Restore, 157 DVD drive, 121 phone numbers, 203 error messages, 125...

  • Page 248

    50 about, 63 stolen computer, 110 Subscriber Identity Module, 178 S/PDIF digital audio support enabling, 90 contacting Dell, 203 Safely Remove Hardware support website, 17 icon, 130 S-video TV-out connector safety instructions, 15 description, 32 Index...

  • Page 249

    216 restore computer to previous screens, 216 operating state, 156 viewing, 216 connecting, 75 taskbar Dell Mobile Broadband Card Utility, 137 uninterruptible power supply. See UPS QuickSet icon, 193 Safely Remove Hardware, 130 UPS, 45 wireless activity indicator, 103...

  • Page 250

    Windows Vista wizards Program Compatibility Device Driver Rollback, 146 wizard, 134 Program Compatibility wizard, 134 Windows Easy Transfer, 39 reinstalling, 156 WLAN, 179 System Restore, 156 installing Mini-Card, 179 Windows Easy Transfer wizard, 39 WPAN Windows XP installing, 186 Device Driver Rollback, 147 WWAN hibernate mode, 63 installing, 182...

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