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User's Guide
Incorrect or missing colors
❏ For Windows, clear the Grayscale setting in the Main window in your printer driver.
For Mac OS X, clear the Grayscale setting in Print Settings in the Print dialog box in your printer driver.
See the online help for details.
❏ Adjust the color settings in your application or in your printer driver settings.
For Windows, check the More Options window.
For Mac OS X, check the Color Options dialog box from the Print dialog box.
See the online help for details.
❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.
"Checking the Print Head Nozzles" on page 52
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❏ If you have just replaced an ink cartridge, make sure the date on the box. If you have not used the product for a long
time, Epson recommends replacing the ink cartridges.
"Replacing an ink cartridge" on page 49
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❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
Blurry or smeared print
❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not
operate properly if it is tilted.
❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the rear paper feed
slot.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face down in the paper cassette.
❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product.
"Selecting Paper" on page 14
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❏ Remove each sheet from the output tray as it is printed.
❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle
your prints, follow the instructions of the paper.
❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.
"Checking the Print Head Nozzles" on page 52
&
❏ Run the Print Head Alignment utility.
"Aligning the Print Head" on page 55
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❏ If you are printing high-density data on plain paper using automatic 2-sided printing, lower the Print Density and
choose a longer Increased Ink Drying Time in the Print Density Adjustment window (for Windows) or in the
Two-sided Printing Settings (for Mac OS X) of your printer driver.
Troubleshooting for Printing
79
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