Epson WF-3825 User Manual
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Epson WF-3825 User Manual

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6431-01 EN

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Table of Contents
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Summary of Contents for Epson WF-3825

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6431-01 EN...

  • Page 2: Table Of Contents

    Printing Using a Cloud Service....78 Registering to Epson Connect Service from Control Panel......21 the Control Panel.
  • Page 3 Basic Menu Options for Copying....85 Faxing Color Mode:......85 Before Using Fax Features.
  • Page 4 Cleaning the Printer..... . . 134 Re-setting the Network Connection... 232 Saving Power.
  • Page 5 Product Specifications..... 287 Contacting Epson Support....376 Printer Specifications.
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 10: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 15: Advisories And Warnings For Using The Touchscreen

    Important Instructions > Protecting Your Personal Information ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 16: Part Names And Functions

    Part Names and Functions Front............17 Inside.

  • Page 17: Front

    Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.

  • Page 18: Inside

    Part Names and Functions > Inside Paper cassette Loads paper. Document cover Blocks external light while scanning. Scanner glass Place the originals. You can place the originals that are not fed from the ADF such as envelopes or thick books. Control panel Allows you to make settings and perform operations on the printer.

  • Page 19: Rear

    Part Names and Functions > Rear Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Rear Maintenance box cover Remove when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing.

  • Page 20: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 21 Home Screen Configuration.

  • Page 21: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cable after checking that the power light is off. Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box.

  • Page 22: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. You can also replace the ink cartridges or print the Supply Status Sheet.

  • Page 23: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...

  • Page 24: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as necessary. Displays the list of setting items. When is displayed, you view additional information by selecting the icon.

  • Page 25: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
  • Page 26 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

  • Page 27: Loading Paper

    Loading Paper Paper Handling Precautions......... . 28 Paper Size and Type Settings.

  • Page 28: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 29: List Of Paper Type

    Media Name Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy Epson Premium Semigloss Photo Prem.

  • Page 30: Loading Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Loading Paper You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations.

  • Page 31: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏ Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.

  • Page 32: Placing Originals

    Placing Originals Placing Originals..........33 Originals that are not Supported by the ADF.

  • Page 33: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. “ADF Specifications”...

  • Page 34: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 35: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting and Removing an External USB Device......36 Sharing Data on a Memory Device.

  • Page 36: Inserting And Removing An External Usb Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting and Removing an External USB Device You can insert an external USB device into the external interface USB port by referring to the animations displayed on the printer's LCD screen. Select , and then select How To >...
  • Page 37 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Mac OS Select a corresponding device icon. The data on the external storage device is displayed. Note: ❏ To remove a memory device, drag and drop the device icon to the trash icon. Otherwise, data on the shared drive may not be displayed correctly when another memory device is inserted.

  • Page 38: Printing

    Printing Printing Documents..........39 Printing on Envelopes.

  • Page 39: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected. Main Tab Printing Presets: Add/Remove Presets:...
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows Copies: Set the number of copies you want to print. Collate: Prints multi-page documents collated in order and sorted into sets. Reverse Order: Allows you to print from the last page so that the pages are stacked in the correct order after printing.
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows Fit to Page: Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper. Zoom to: Prints with a specific percentage. Center: Prints images in the center of the paper. Color Correction: Automatic: Adjusts the tone of images automatically.
  • Page 44 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 46 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 47 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 41 “More Options Tab” on page 42 6.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 42 4. Click Print. Related Information “Loading Paper” on page 30 & “Printing Using Easy Settings” on page 63 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏...
  • Page 61 Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.
  • Page 62 You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.

  • Page 63: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1. Load paper in the printer . “Loading Paper”...
  • Page 64 If the Print Settings menu is not displayed on macOS Catalina or later, macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly.
  • Page 65 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Mac OS Print Quality: Select the pint quality you want to use for printing. The options vary depending on the paper type. Borderless: This checkbox is selected when you select a borderless paper size. In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on). 2. Click Presets to save the current settings as a preset. 3.
  • Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS 4. Set the other items as necessary. 5. Click Print. Related Information “Available Paper and Capacities” on page 258 & “Loading Paper” on page 30 & “Printing Using Easy Settings” on page 63 &...
  • Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. Select the size of the paper you set in the application as the Paper Size setting. 2.
  • Page 70 If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.

  • Page 71: Printing Documents From Smart Devices (Ios)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 266 3. Connect your smart device to the wireless router.

  • Page 72: Printing Documents From Smart Devices (Android)

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 73: Printing On Envelopes

    3. Connect your Android device to the same wireless network as your printer. 4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. 5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.

  • Page 74: Printing On Envelopes From A Computer (Mac Os)

    Printing > > Printing Photos Printing JPEG Files from a Memory Device 4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.

  • Page 75: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device JPEG Settings (Select Photo Menu) : Make settings for ordering, selecting, and deselecting image data. Paper Setting: Specify the paper source settings which you want to print on. Color Mode: Select a color setting whether you normally print in B&W or Color.
  • Page 76 Printing > > Printing Photos Printing TIFF Files from a Memory Device 2. Select Memory Device on the home screen. 3. Select TIFF. 4. Select the file, and then proceed to the next screen. 5. Tap TIFF Settings You can make print settings for TIFF format files in you memory devices. Changes the order of the files.

  • Page 77: Printing Web Pages

    Printing Web Pages from Smart Devices Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 78: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 79 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 80: Copying

    Copying Available Copying Methods......... . . 81 Basic Menu Options for Copying.

  • Page 81: Available Copying Methods

    Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 82: Copying On 2-Sides

    Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...

  • Page 83: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 3. Select the Advanced Settings tab, select Reduce/Enlarge. 4. Specify the amount of enlargement or reduction, and then select OK. 5. Tap on the Copy tab. Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet.

  • Page 84: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 33 2.

  • Page 85: Copying Id Card

    Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the original on the scanner glass. “Placing Originals” on page 33 2. Select Copy on the home screen. 3.

  • Page 86: Advanced Menu Options For Copying

    Copying > Advanced Menu Options for Copying Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made. Paper Setting: Select the paper size and the paper type you loaded. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction. Tap the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400%.

  • Page 87: Original Type

    Copying > Advanced Menu Options for Copying ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the orientation of your original. ❏ 4-up Copies four single-sided originals onto a single sheet in 4-up layout. Select the layout order and the orientation of your original.

  • Page 88: Binding Margin

    Copying > Advanced Menu Options for Copying ❏ Remove Background Adjust the density of the background color. Tap + to make it bright (white) and tap - to make it dark (black). Binding Margin: Select such as the binding position, margin, and orientation of your original. Reduce to Fit Paper: Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size.

  • Page 89: Scanning

    Scanning Available Scanning Methods......... . 90 Scanning Originals to a Network Folder.

  • Page 90: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 102 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 91: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 92: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Color Mode: Select whether to scan in color or in monochrome.

  • Page 93: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. ❏...

  • Page 94: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email 4. Select Scan Settings tab, and then check settings such as the save format, and change them if necessary. “Scan Menu Options for Scanning to an Email” on page 94 5.
  • Page 95 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area. ❏...

  • Page 96: Scanning Originals To A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 97: Scanning Originals To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 33 2. Insert a memory device into the printer. “Inserting and Removing an External USB Device”...

  • Page 98: Advanced Menu Options For Scanning To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device Advanced Menu Options for Scanning to a Memory Device Note: The items may not be available depending on other settings you made. Scan Area: Select the scan area.

  • Page 99: Scanning Originals To The Cloud

    > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 100: Scanning Using Wsd

    Scanning > Scanning Using WSD Original Type: Select the type of your original. Orientation (Original): Select the orientation of the original. Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏...

  • Page 101: Setting Up A Wsd Port

    Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a...

  • Page 102: Scanning Originals To A Smart Device

    Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson Smart Panel on your smart device. ❏ Epson Smart Panel screens are subject to change without notice. ❏ Epson Smart Panel contents may vary depending on the product.

  • Page 103: Faxing

    Faxing Before Using Fax Features......... . . 104 Overview of this Printer's Fax Features.

  • Page 104: Before Using Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...

  • Page 105: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).

  • Page 106: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Software for Faxing” on page 267 “Sending a Fax from a Computer” on page 119 PC-FAX Receive You can receive faxes on a computer. “Making Settings to Send and Receive Faxes on a Computer” on page 351 “Software for Faxing”...

  • Page 107: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients “Receiving Faxes by Making a Phone Call” on page 112 “Polling Receive:” on page 116 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending.

  • Page 108: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting the recipients from the contacts list Select Contacts and select recipients you want to send. If the recipient you want to send to has not been registered in Contacts yet, select Add Entry and register it.
  • Page 109 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 6. Select Start Sending. Otherwise, select Cancel Note: The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine.

  • Page 110: Receiving Faxes On The Printer

    Faxing > Receiving Faxes on the Printer 4. Tap the Send Fax Later field to set this to On. 5. Select the Time field, enter the time you want to send the fax, and then select OK. 6. Select OK to apply the settings. You can also make settings such as the resolution and the sending method as necessary.

  • Page 111: Receiving Incoming Faxes

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Received faxes are printed in the printer's initial settings. When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) >...

  • Page 112: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call ❏ Using the line for faxing only (external telephone is not necessary) ❏ Using the line for faxing mainly, and sometimes phoning Receiving Faxes Without an External Phone Device The printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is complete.

  • Page 113: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen 4. Enter the fax number. Note: When Security Settings > Direct Dialing Restrictions is set to On, you can only select fax recipients from the contact list or the sent fax history.

  • Page 114: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Fax Settings 5. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
  • Page 115 Faxing > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.

  • Page 116: More

    Faxing > > Menu Options for Faxing More When Attach Fax image to report has been set in Settings > General Settings > Fax Settings > Report Settings, faxes with errors are also printed with the report. Clear All Settings: Restores all settings in Scan Settings and Fax Send Settings to their defaults.

  • Page 117: Menu Options For Inbox

    Faxing > Menu Options for Inbox Fax Settings: Accesses Settings > General Settings > Fax Settings. Access the setting menu as an administrator. Related Information “Receiving Faxes by Polling (Polling Receive)” on page 112 & Menu Options for Inbox You can access the Inbox where the received faxes are stored by tapping this icon. When there are received faxes that have not been read, the number of unread documents is displayed on the Open Inbox (XX Unread) (Inbox Menu)

  • Page 118: Using Other Faxing Features

    Faxing > > Using Other Faxing Features Printing Fax Report Manually preview screen ❏ : Reduces or enlarges. ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏...

  • Page 119: Sending A Fax From A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 267 “Application for Sending Faxes (PC-FAX Driver)” on page 268 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 120 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 7. Select Attach a cover sheet checkbox if necessary. 8. Specify a recipient. ❏ Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book: If the recipient is saved in the phone book, do the steps below.

  • Page 121: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.

  • Page 122: Receiving Faxes On A Computer

    Faxing > Receiving Faxes on a Computer 4. Make settings for each item. ❏ Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. ❏ You can send up to 100 pages in one fax transmission. Note: The page size of documents you can send is the same as the paper size you can fax from the printer.

  • Page 123: Checking For New Faxes (Windows)

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 267 “Application for Sending Faxes (PC-FAX Driver)” on page 268 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 124: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed. 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏...

  • Page 125: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Open the Received Fax Folder from Received Fax Monitor (Mac OS) You can open the save folder from the computer specified to receive faxes when selecting "Save" (save faxes on this computer).

  • Page 126: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........127 Improving Print, Copy, Scan, and Fax Quality.

  • Page 127: Checking The Status Of Consumables

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate ink levels and the approximate service life of the maintenance box from the printer's control panel. Select on the home screen.

  • Page 128: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head. ❏ This pattern allows you to perform alignment if your printouts look blurry. Find and select the number for the most solid pattern.
  • Page 129 We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 130: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.

  • Page 131: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.
  • Page 132 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
  • Page 133 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover, and then open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 134: Cleaning The Printer

    Maintaining the Printer > > Saving Power Saving Power (Control Panel) Cleaning the Printer If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean, and moist cloth. If you cannot remove the dirt, try cleaning with a soft, clean, and moist cloth moistened with a mild detergent. Important: ❏...

  • Page 135: Installing Or Uninstalling Applications Separately

    1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
  • Page 136 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 137: Adding The Printer (For Mac Os Only)

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 138 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 139: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...

  • Page 140: Transporting And Storing The Printer

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 141 Maintaining the Printer > Transporting and Storing the Printer 7. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 142 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer from printing.

  • Page 143: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 144 A Message is Displayed on the LCD Screen.

  • Page 144: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 145 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 296 &...
  • Page 146 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 261 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 28 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
  • Page 147 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 28 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.

  • Page 148: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 149 > The Printer Does Not Work as Expected Cannot Print ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check. Note: If the printer name is not displayed, install a genuine Epson printer driver.
  • Page 150 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 151 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 152 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 153 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 154 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 155 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 156 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 157 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 158 Solving Problems > > The Printer Does Not Work as Expected Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
  • Page 159 Solving Problems > > The Printer Does Not Work as Expected Cannot Print 4. On the printer, print a network connection report. “Printing a Network Connection Report” on page 250 5. Check the printer's IP address on the network connection report. 6.
  • Page 160 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 161 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
  • Page 162 The Printer Does Not Work as Expected Cannot Print 1. On the smart device, start the Epson printing application. 2. Check that the printer name is displayed in the application. When the printer name is displayed, a connection has been successfully established between the smart device and the printer.
  • Page 163 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the network connection of the computer. See the documentation provided with the smart device for details. Cannot Print Even Though a Connection has been Established (iOS) The following causes can be considered.

  • Page 165: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 166 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning When you cannot solve the problem, check the following according to your situation. ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 166 ❏...
  • Page 167 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 169 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 170 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 171 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details. 3. Connect the computer and the printer with an Ethernet cable directly. 4.
  • Page 173 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
  • Page 174 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 175 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.

  • Page 177: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Checking the folder to Check the network path of the shared folder. Communication error. Check the Wi-Fi/ save network connection. Checking the file name Check if there is a file with the same name as the The file name is already in use.
  • Page 178 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.
  • Page 179 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. The data being sent is too large.
  • Page 180 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled. The sender's fax number has not been registered in the contacts list.
  • Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass. “Cleaning the Scanner Glass”...
  • Page 182 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.
  • Page 184 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned.
  • Page 185 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12.
  • Page 186 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 187 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 188 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 190 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. 7. Select Advanced Settings from the list at the top right of the window. 8.
  • Page 191 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes You need to reconfigure the USB connection. Solutions Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device.

  • Page 192: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered.
  • Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.
  • Page 194 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected "x" is Displayed on the Screen and you Cannot Select Photos The image file is not supported. Solutions "x" is displayed on the LCD screen when the image file is not supported by the product. Use files supported by the product.
  • Page 195 & Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn off Wake with LCD Screen Touch.

  • Page 196: A Message Is Displayed On The Lcd Screen

    Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. Solutions The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong.
  • Page 197 The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*. It is not a user-serviceable part.

  • Page 198: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 199: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 200 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 201: Replacing Ink Cartridges

    Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is expended, you can still use the cartridge after reinserting it back into the printer.
  • Page 202 Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 203 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again.
  • Page 204 You can continue printing while preparing a replacement black ink cartridge. This feature is only available when you select the following settings in the printer driver. ❏ Paper Type: plain papers ❏ Quality: Standard ❏ EPSON Status Monitor 3: Enabled...

  • Page 205: It Is Time To Replace The Maintenance Box

    Maintenance Box Handling Precautions Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 206: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.

  • Page 207: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
  • Page 208 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
  • Page 209 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 210 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 211 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 212 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Enhance setting from Auto to any other option.
  • Page 213 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 214 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 215 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 216: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 217 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. The bidirectional printing setting is enabled.
  • Page 218 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 219 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
  • Page 220 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 221 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered. The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path.
  • Page 222 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears.

  • Page 223: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
  • Page 224 Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software. Note: Epson Scan 2 Utility is an application supplied with the scanner software.

  • Page 225: The Quality Of The Sent Fax Is Poor

    Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
  • Page 226 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Straight Lines Appear when Sending Faxes from the ADF The following causes can be considered. There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals.

  • Page 227: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.

  • Page 228: Cannot Solve Problem

    ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 229 For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.

  • Page 230: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....231 Re-setting the Network Connection........232 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 231: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 232: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 233: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 234: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 235 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 236: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 237 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Select the SSID for the wireless router. Note: ❏ If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list. If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
  • Page 238 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 4. Select Push Button Setup (WPS). 5. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

  • Page 239: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Others > PIN Code Setup (WPS). 5.

  • Page 240: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 241 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 242 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 11. Select the printer that you want to connect to.

  • Page 243: Connecting To Android Devices Using Wi-Fi Direct

    4. Tap Android. 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.

  • Page 244: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device.
  • Page 245 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name(SSID) and Password for Wi-Fi Direct for the printer are displayed.
  • Page 246 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.

  • Page 247: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. On the printing app screen for the smart device, select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 8.

  • Page 248: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > Checking the Network Connection Status Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.

  • Page 249: Checking The Network Connection Status From The Control Panel

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec “Printing a Network Connection Report” on page 250 & Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.

  • Page 250: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Select Settings on the home screen. 2.
  • Page 251 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi b. Messages on the Network Environment Related Information “E-1” on page 251 & “E-2, E-3, E-7” on page 251 & “E-5” on page 252 &...
  • Page 252 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 253 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 254 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 255: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 256: Checking The Network Of The Computer (Windows Only)

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec 4. Check the message, and then print the network status sheet. Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.

  • Page 257: Product Information

    Product Information Paper Information..........258 Consumable Products Information.

  • Page 258: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 259 Available Paper and Capacities Media Name Size Loading Capacity (Sheets) Epson Photo Paper Glossy A4, 13x18 cm (5x7in.), 10x15 cm(4x6 in.) Only printing from computer is available. Commercially Available Paper Note: See the following for information on available paper types for borderless and 2-sided printing.
  • Page 260 Envelope #10, Envelope DL, Envelope Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper ❏ Epson Ultra Glossy Photo Paper ❏...

  • Page 261: Unavailable Paper Types

    “Available Paper and Capacities” on page 258 & Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 258 & Commercially Available Paper ❏ Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper ❏...

  • Page 262: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 263: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.
  • Page 264 Product Information > > Software Information Software for Printing ❏ Windows 7/Windows Server 2008 R2 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right- click on your printer and select Printing preferences. ❏...
  • Page 265 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
  • Page 266 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 267: Software For Scanning

    Click the start button, and select Epson Software > FAX Utility. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.

  • Page 268: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.

  • Page 269: Software For Making Settings Or Managing Devices

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
  • Page 270 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.

  • Page 271: Software For Updating

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS...

  • Page 272: Settings Menu List

    Product Information > > Settings Menu List General Settings Related Information “Installing the Applications Separately” on page 135 & Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings >...
  • Page 273 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
  • Page 274 Product Information > > Settings Menu List General Settings Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings Paper Source Settings: Paper Setup: Select the paper size and paper type you loaded in the paper sources. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as...
  • Page 275 Product Information > > Settings Menu List General Settings ❏ On Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints only what the printer could process when a memory full error occurs. ❏ Off Displays an error message and cancels printing.
  • Page 276 Product Information > > Settings Menu List General Settings Wi-Fi (Recommended): ❏ Wi-Fi Setup Wizard ❏ Push Button Setup (WPS) ❏ Others ❏ PIN Code Setup (WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again.
  • Page 277 Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 278 Product Information > > Settings Menu List General Settings Related Information “Check Fax Connection” on page 278 & “Fax Setting Wizard” on page 278 & “Basic Settings” on page 278 & “Send Settings” on page 280 & “Receive Settings” on page 281 &...
  • Page 279 Product Information > > Settings Menu List General Settings ECM: Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise. If this is disabled, you cannot send or receive documents in color. Dial Tone Detection: Detects a dial tone before starting to dial.
  • Page 280 Product Information > > Settings Menu List General Settings Remote Receive: Remote Receive When you answer an incoming fax call on a phone connected to the printer, you can start receiving the fax by entering the code using the phone. Start Code Set the start code of Remote Receive.
  • Page 281 Product Information > > Settings Menu List General Settings PC to FAX Function: This item is displayed on the Web Config screen only. Enables sending faxes using a client computer. Receive Settings Related Information “Fax Output Settings” on page 281 &...
  • Page 282 Product Information > > Settings Menu List General Settings Received documents are saved in the printer's memory temporarily before the documents are saved in the memory device connected to the printer. Because a memory full error disables sending and receiving faxes, keep the memory device connected to the printer. Related Information “Making Settings to Save Received Faxes to the Inbox”...
  • Page 283 Product Information > > Settings Menu List General Settings Print Start Timing: Select options to start printing the faxes to receive. ❏ All Pages Received: Printing starts after receiving all of the pages. To start printing from the first page or last page depends on the setting of Collation Stack feature. See the explanation for Collation Stack.
  • Page 284 Product Information > > Settings Menu List General Settings Report Format: Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print with error codes. Security Settings You can find the menu on the printer's control panel below. Settings >...

  • Page 285: Supply Status

    Product Information > > Settings Menu List Maintenance ❏ Server Settings Specify the authentication method for the printer to access the mail server. “Mail Server Setting Items” on page 314 ❏ Connection Check Check the connection to the mail server. Supply Status Select the menus on the control panel as described below.

  • Page 286: Print Status Sheet

    Product Information > > Settings Menu List User Settings Paper Guide Cleaning: Select this feature if there are ink stains on the internal rollers. The printer feeds paper to clean the internal rollers. Remove Paper: Select this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper.

  • Page 287: Customer Research

    ❏ Copy Settings ❏ Fax Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Resets the following menus to their defaults.
  • Page 288 Product Information > > Product Specifications Printer Specifications Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelopes Envelope #10, DL, C6: 75 to 100 g/m2 (20 to 27 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 289: Scanner Specifications

    Product Information > > Product Specifications Fax Specifications Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth...

  • Page 290: Using Port For The Printer

    Product Information > > Product Specifications Using Port for the Printer Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏...

  • Page 291: Interface Specifications

    RAW (Port9100) (TCP) 9100 Forwarding AirPrint (IPP/IPPS printing) data Printer IPP/IPPS (TCP) Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when push Printer Network Push Scan 2968...
  • Page 292 WEP (64/128bit), WPA2-PSK (AES) , WPA3-SAE (AES) Only available for the HT20 Not available in Taiwan The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/...
  • Page 293 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later...

  • Page 294: Supported Third Party Services

    Mac OS X El Capitan or later ✓ Event Manager IPv4 Windows XP, Vista, Mac OS X v10.6 to Yosemite ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks or later ✓ Send a fax IPv4 ✓...

  • Page 295: Supported Data Specifications

    ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF...

  • Page 296: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 297: Installation Location And Space

    Product Information > > Product Specifications Installation Location and Space You can store for one month at 40 °C (104 °F). Installation Location and Space Secure enough place to install and operate the printer correctly. 535 mm 725 mm 425 mm 422 mm 303 mm See "Safety Instructions"...

  • Page 298: System Requirements

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 299 Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 300: Restrictions On Copying

    Product Information > > Regulatory Information Restrictions on Copying This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.

  • Page 301: Administrator Information

    Administrator Information Connecting the Printer to the Network........302 Settings to Use the Printer.

  • Page 302: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 303 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 304: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 305 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 306: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 234 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 307 Administrator Information > > Settings to Use the Printer Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer.
  • Page 308 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed.
  • Page 309 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 310 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 311 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.

  • Page 312: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.

  • Page 313: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP printing. If you select printing Yes, IPP print jobs without PIN codes are not saved in the printer. Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication.
  • Page 314 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 315 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 316 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 317: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 318 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 319 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 320 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 321 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 322 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 323 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 324 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 325 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
  • Page 326 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 327 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 328 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 329 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
  • Page 330 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 331 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 332 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 333: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 334 Destination for scan data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 335 Administrator Information > > Settings to Use the Printer Making Contacts Available 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
  • Page 336 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Network Folder (SMB) Save to \\“Folder path” Enter the location where the target folder is located between 1 and 253 characters in Unicode (UTF-8), omitting "\\". User Name Enter a user name to access a network folder in 30 characters or less in Unicode (UTF-8).
  • Page 337 When importing the printer settings to the printer, contacts are overwritten. For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not export the security-related items, you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file.
  • Page 338 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
  • Page 339 You cannot edit the file. This can be used as the backup file of the information including the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.

  • Page 340: Preparing To Scan

    Administrator Information > > Settings to Use the Printer Preparing to Scan 6. Click Browse on Import. 7. Select the file you want to import and then click Open. When you select the binary file, in Password enter the password you set when exporting the file. 8.
  • Page 341 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.

  • Page 342: Making Fax Features Available

    Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. Click Next. 4. Click OK. The network is re-connected, and then the settings are enabled. Related Information “Running Web Config on a Web Browser” on page 269 &...
  • Page 343 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the telephone wall jack and the printer Connecting the Printer to a Phone Line Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable.
  • Page 344 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter. Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...
  • Page 345 Administrator Information > > Settings to Use the Printer Making Fax Features Available 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
  • Page 346 Administrator Information > > Settings to Use the Printer Making Fax Features Available The Wizard is displayed automatically when the printer is turned on for the first time. You can also display the wizard manually from the printer's control panel. You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed.
  • Page 347 Administrator Information > > Settings to Use the Printer Making Fax Features Available 5. Check the settings you made on the screen displayed, and then proceed to the next screen. To correct or change settings, tap 6. Check the fax connection by selecting Start Checking, and then select Print to print a report that shows the connection status.
  • Page 348 Administrator Information > > Settings to Use the Printer Making Fax Features Available 1. Select Settings on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button. 2. Select General Settings > Fax Settings > Basic Settings. 3.
  • Page 349 Administrator Information > > Settings to Use the Printer Making Fax Features Available The Remote Receive feature is available for telephones that support tone dialing. 1. Select Settings on the home screen on the printer's control panel. 2. Select General Settings > Fax Settings > Basic Settings > Remote Receive. 3.
  • Page 350 Administrator Information > > Settings to Use the Printer Making Fax Features Available 5. Select Save to Inbox to set this to On 6. Select Options when memory is full, select the option to use when the inbox is full. ❏...
  • Page 351 Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. Set the condition to block junk faxes. Select Rejection Fax, and then enable the following options. ❏ Rejection Number List: Rejects faxes that are in the Rejection Number List. ❏...

  • Page 352: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved to the computer, the feature does not work. 1.
  • Page 353 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Set up the following items as necessary. ❏ Sleep Timer Enter the time to switch power saving mode when inactivity occurs. Note: You can also set up from the printer’s control panel. Settings >...
  • Page 354 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer ❏ Quiet Mode Set the sound when the printer is set to Quiet Mode. This is enabled when the one of the following items is enabled. ❏...

  • Page 355: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 1. Access Web Config and select the functions for which you want to set the default value for the Scan/Copy tab > User Default Settings. Select the Fax tab > User Default Settings to set the default value for fax. 2.

  • Page 356: Managing The Printer

    Administrator Information > > Managing the Printer Disabling the External Interface ❏ 256bit: AES256 CA-signed Certificate is expired. If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https). If the message appears before its expiration date, make sure that the printer's date is configured correctly.

  • Page 357: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer 2. Select Disable on the functions you want to set. Select Enable when you want to cancel controlling. ❏ Memory Device Prohibit saving the data to external memory via USB port for external device connection. ❏...

  • Page 358: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Related Information “Application for Configuring Printer Operations (Web Config)” on page 269 & Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the contacts, setting values, replacing the printer, etc.

  • Page 359: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 360: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Related Information “Controlling Using Protocols” on page 360 & “SSL/TLS Communication with the Printer” on page 369 & Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers.
  • Page 361 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description LPR Settings You can specify whether or not to allow LPR printing. When this is enabled, you can print from the LPR port. RAW(Port9100) Settings You can specify whether or not to allow printing from the RAW port (Port 9100). When this is enabled, you can print from the RAW port (Port 9100).
  • Page 362 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Scanning Timeout (sec) Enter the communication timeout value for WSD scanning between 3 to 3,600 seconds. Device Name Displays the WSD device name. Location Displays the WSD location name. LLTD Settings Items Setting value and Description...
  • Page 363 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description URL(Network) Displays IPP URLs (http and https) when the printer is con- nected to the network. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name. URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con- nected by Wi-Fi Direct.

  • Page 364: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Controlling protocols” on page 360 & “Protocols you can Enable or Disable” on page 360 & Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 365 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab > SSL/TLS > Certificate. 2. Click Generate of CSR. A CSR creating page is opened. 3. Enter a value for each item. Note: Available key length and abbreviations vary by a certificate authority.
  • Page 366 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Country Enter a country code in two-digit number specified by ISO-3166. Sender's Email Address You can enter the sender's email address for the mail server setting. Enter the same email address as the Sender's Email Address for the Network tab >...
  • Page 367 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 269 & CA-signed Certificate Importing Setting Items Items Settings and Explanation Server Certificate Select a certificate’s format. Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate.
  • Page 368 Administrator Information > > Advanced Security Settings Using a Digital Certificate 2. Click Update. 3. Enter Common Name. You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and separating them with commas. The first parameter is stored to the common name, and the others are stored to the alias field for the subject of the certificate.

  • Page 369: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Related Information “Application for Configuring Printer Operations (Web Config)” on page 269 & Deleting a CA Certificate You can delete the imported CA Certificate. 1. Access Web Config and then select the Network Security tab > CA Certificate. 2.

  • Page 370: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Application for Configuring Printer Operations (Web Config)” on page 269 & Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2.
  • Page 371 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed Certificate and CSR do not have the same information, the CSR cannot be imported. Check the following: ❏...
  • Page 372 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the Common Name.
  • Page 373 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
  • Page 374 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the printer and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.

  • Page 375: Where To Get Help

    Contacting Epson Support........

  • Page 376: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 377: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 378 Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

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