Epson WF-3012 User Manual
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Epson WF-3012 User Manual

Epson WF-3012 User Manual

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WF-3012 User's Guide

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Summary of Contents for Epson WF-3012

  • Page 1 WF-3012 User's Guide...

  • Page 3: Table Of Contents

    Contents WF-3012 User's Guide..........................9 Product Basics ............................10 Printer Parts Locations ........................10 Printer Parts - Top ......................... 10 Printer Parts - Back........................11 Printer Parts - Inside ........................12 Printer Parts - Control Panel Buttons and Lights ................13 The Power Off and Sleep Timers .......................
  • Page 4 Checking Cartridge and Maintenance Box Status With Windows..........74 Checking Cartridge and Maintenance Box Status With Mac OS X ..........77 Purchase EPSON Ink Cartridges and Maintenance Box ..............79 Ink Cartridge and Maintenance Box Part Numbers................ 79 Removing and Installing Ink Cartridges....................79 Printing With Black Ink and Expended Color Cartridges..............
  • Page 5 Printing With Expended Color Cartridges - Mac OS X ..............85 Conserving Low Black Ink with Windows ................... 86 Replacing the Maintenance Box......................87 Adjusting Print Quality..........................91 Print Head Maintenance........................91 Print Head Nozzle Check....................... 91 Checking the Nozzles Using the Product Buttons ..............91 Checking the Nozzles Using a Computer Utility ................
  • Page 6 Paper Jam Problems in the Cassette ..................118 Paper Jam Problems in the Duplexer ..................121 Paper Ejection Problems ......................125 Solving Problems Printing from a Computer..................125 Nothing Prints ..........................125 Noise Occurs, But Nothing Prints ....................126 Noise When Product Sits for a While ................... 126 Product Icon Does Not Appear in Windows Taskbar ..............
  • Page 7 Notices ..............................149 FCC Compliance Statement......................149 Software Notices ..........................150 Trademarks ............................152 Copyright Notice..........................152 A Note Concerning Responsible Use of Copyrighted Materials........... 153 Default Delay Times for Power Management for EPSON Products..........153 Copyright Attribution ........................153...

  • Page 9: Wf-3012 User's Guide

    WF-3012 User's Guide Welcome to the WF-3012 User's Guide.

  • Page 10: Product Basics

    Product Basics See these sections to learn about the basic features of your product. Printer Parts Locations The Power Off and Sleep Timers Printer Parts Locations See these sections to identify the parts on your printer. Printer Parts - Top Printer Parts - Back Printer Parts - Inside Printer Parts - Control Panel Buttons and Lights...

  • Page 11: Printer Parts - Back

    Paper stopper Edge guides Paper cassette Parent topic: Printer Parts Locations Printer Parts - Back Maintenance box Duplexer (rear cover) AC inlet Ethernet LAN port USB port Parent topic: Printer Parts Locations...

  • Page 12: Printer Parts - Inside

    Printer Parts - Inside Cover Cartridge cover Cartridge holder Print head (do not remove) Parent topic: Printer Parts Locations...

  • Page 13: Printer Parts - Control Panel Buttons And Lights

    Printer Parts - Control Panel Buttons and Lights power light power button The WiFi light The Wi-Fi button network status button paper feed button black cleaning button color cleaning button cancel button maintenance box light paper light BK and color ink out lights Parent topic: Printer Parts Locations...

  • Page 14: The Power Off And Sleep Timers

    Related references Printer Light Status The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management, but increasing the time reduces the product's energy efficiency.

  • Page 15: Changing The Sleep Timer And Power Off Timer Setting - Mac Os X

    4. Select the time period you want as the Power Off Timer setting. 5. Select the time period you want as the Sleep Timer setting. 6. Click Send. 7. Click OK to close the open program windows. Parent topic: The Power Off and Sleep Timers Changing the Sleep Timer and Power Off Timer Setting - Mac OS X You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
  • Page 16 3. Select the time period you want as the Power Off Timer setting. 4. Select the time period you want as the Sleep Timer setting. 5. Click Apply. 6. When you see the confirmation message, click Yes, then close the Printer Settings window. Parent topic: The Power Off and Sleep Timers...

  • Page 17: Loading Paper

    Loading Paper for Photos in the Cassette Loading Envelopes in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Paper Loading Capacity Available EPSON Papers Borderless Paper Type Compatibility Paper or Media Type Settings Loading Paper for Documents in the Cassette You can print documents on a variety of paper types and sizes.
  • Page 18 2. Pull out the paper cassette. 3. Slide the edge guides outward. Note: If you are using legal-size paper or larger, squeeze the tab and extend the paper cassette.
  • Page 19 4. Slide the edge guide to your paper size.
  • Page 20 5. Load a stack of paper, printable side down, against the edge guide as shown. Note: Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette. 6. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits beneath the top edges of the guides.
  • Page 21 7. Gently insert the paper cassette. Note: The paper may slide forward slightly as you insert the cassette. This is normal. 8. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or insert the paper cassette during printing.

  • Page 22: Loading Paper For Photos In The Cassette

    Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. • Load the printable side facedown. • Load letterhead or pre-printed paper top edge first. •...
  • Page 23 2. Pull out the paper cassette. 3. Slide the edge guides outward.
  • Page 24 4. Slide the edge guide to your paper size. 5. Load photo paper, printable side down, against the edge guide as shown. Note: Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette.
  • Page 25 6. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits beneath the top edges of the guides. Caution: To prevent paper feeding problems, make sure you do not load too much paper in the cassette.

  • Page 26: Loading Envelopes In The Cassette

    Note: The paper may slide forward slightly as you insert the cassette. This is normal. 8. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or insert the paper cassette during printing.
  • Page 27 1. Close the paper stopper and output tray, if necessary. 2. Pull out the paper cassette.
  • Page 28 3. Slide the edge guides outward. 4. Load envelopes printable side down and flap edge right as shown.
  • Page 29 5. Slide the edge guides against the envelopes, but not too tightly. Note: Make sure the envelopes are loaded against the edge guide and not sticking out from the end of the cassette. Caution: To prevent paper feeding problems, make sure you do not load too many envelopes in the cassette.
  • Page 30 6. Gently insert the paper cassette. Note: The envelopes may slide forward slightly as you insert the cassette. This is normal. 7. Extend the output tray and open the paper stopper.

  • Page 31: Loading Paper And Envelopes In The Rear Feed Slot

    Always follow these paper loading guidelines: • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes, try loading one envelope at a time. •...
  • Page 32 1. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. 2. Open the rear paper feed slot and push it back.
  • Page 33 3. Hold one sheet of paper with the printable side faceup and slide the edge guides against the paper, but not too tightly. Note: Load envelopes short edge first, with the flap facing down and to the right.
  • Page 34 4. Insert the paper or envelope into the slot until the printer feeds it automatically. Always follow these paper loading guidelines: • Load only one sheet or one envelope at a time. • Load paper short edge first, no matter which way your document faces. •...

  • Page 35: Paper Loading Capacity

    200 sheets 200 sheets 1 sheet Paper EPSON Presentation 80 sheets — — Paper Matte EPSON High Quality Ink 80 sheets — — Jet Paper Thick paper — — 1 sheet Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 ×...

  • Page 36: Available Epson Papers

    1 envelope Parent topic: Loading Paper Available EPSON Papers You can purchase genuine EPSON ink and paper from an EPSON authorized reseller. To find the nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish and Portuguese only).
  • Page 37 Paper Type Size Part number Sheet count EPSON High Quality Ink Jet Paper Letter (8.5 × 11 inches S041111 [216 × 279 mm]) EPSON Ultra Premium Letter (8.5 × 11 inches S041341 Presentation Paper Matte [216 × 279 mm]) EPSON Premium Presentation Letter (8.5 ×...

  • Page 38: Borderless Paper Type Compatibility

    EPSON Photo Quality Self- A4 (8.3 × 11.7 inches S041106 adhesive Sheets [210 × 297 mm]) EPSON Iron-on Cool Peel Transfer Letter (8.5 × 11 inches S041153 paper [216 × 279 mm]) Note: Paper/media availability varies by country. Parent topic:...

  • Page 39: Paper Or Media Type Settings

    Plain paper Plain Paper/Bright White Paper EPSON Bright White Paper EPSON Presentation Paper Matte EPSON High Quality Ink Jet Paper EPSON Photo Quality Self-adhesive Sheets EPSON Iron-on Cool Peel Transfer paper EPSON Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy...
  • Page 40 Parent topic: Loading Paper...

  • Page 41: Printing From A Computer

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
  • Page 42 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5.
  • Page 43 6. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing. Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details. 7.

  • Page 44: Paper Source Options - Windows

    Related references Paper or Media Type Settings Borderless Paper Type Compatibility Related tasks Printing Your Document or Photo - Windows Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.

  • Page 45: Selecting Double-Sided Printing Settings - Windows

    2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting the 2-Sided Printing checkbox on the Main tab.
  • Page 46 4. Select the double-sided printing options you want to use. 5. Click OK to return to the Main tab. 6. Click the Print Density button. You see this window:...

  • Page 47: Double-Sided Printing Options - Windows

    7. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 8. If necessary, select the Adjustments options you want to use. 9. Click OK to return to the Main tab. 10.

  • Page 48: Print Density Adjustments - Windows

    Binding Margin Options Select options that define a wider margin to allow for binding. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows Print Density Adjustments - Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job.
  • Page 49 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of the your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.

  • Page 50: Custom Color Correction Options - Windows

    4. To add a header or footer to your document, select Header/Footer, then select Settings to customize the text and location. 5. Select any of the Additional Settings options to customize your print. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with Windows...

  • Page 51: Image Options And Additional Settings - Windows

    Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.

  • Page 52: Header/Footer Settings - Windows

    Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
  • Page 53 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Use any of the available options on the screen to control your printing presets. 4. To choose an option for printing, select it. 5.

  • Page 54: Printing Your Document Or Photo - Windows

    Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2.

  • Page 55: Changing The Language Of The Printer Software Screens

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.

  • Page 56: Changing Automatic Update Options

    3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...

  • Page 57: Printing With Mac Os X

    You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually.

  • Page 58: Selecting Basic Print Settings - Mac Os X

    Printing Your Document or Photo - Mac OS X Parent topic: Printing From a Computer Selecting Basic Print Settings - Mac OS X Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2.
  • Page 59 Note: The print window may look different, depending on the version of Mac OS X and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 60 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings from the pop-up menu. You see these settings: 9. Select the Paper Source you wish to print from.

  • Page 61: Paper Source Options - Mac Os X

    10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 11. Select the Print Quality setting you want to use. 12.

  • Page 62: Print Options - Mac Os X

    Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Quality For photos and graphics with good quality and print speed. High Quality For photos and graphics with high print quality. Best Quality For the best print quality, but the slowest print speed.

  • Page 63: Selecting Print Layout Options - Mac Os X

    Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option.

  • Page 64: Selecting Double-Sided Printing Settings - Mac Os X

    • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. •...
  • Page 65 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the version of Mac OS X you are using. 1.

  • Page 66: Double-Sided Printing Options And Adjustments - Mac Os X

    2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.

  • Page 67: Managing Color - Mac Os X

    Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.

  • Page 68: Color Matching And Color Options - Mac Os X

    Color Matching and Color Options - Mac OS X You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software, or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.

  • Page 69: Selecting Printing Preferences - Mac Os X

    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.

  • Page 70: Printing Preferences - Mac Os X

    4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac OS X Parent topic: Printing with Mac OS X Printing Preferences - Mac OS X You can select from these settings on the Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.

  • Page 71: Printing Your Document Or Photo - Mac Os X

    Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software when ink is low. Parent topic: Selecting Printing Preferences - Mac OS X Printing Your Document or Photo - Mac OS X Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window.

  • Page 72: Cancelling Printing Using A Product Button

    2. Select the following options as necessary: • To cancel printing, click the print job and click Delete. • To pause a print job, click the print job and click Hold. To resume a print job, click the print job marked "Hold"...

  • Page 73: Replacing Ink Cartridges And Maintenance Boxes

    You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Check Cartridge and Maintenance Box Status Purchase EPSON Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing With Black Ink and Expended Color Cartridges...

  • Page 74: Checking Cartridge And Maintenance Box Status With Windows

    maintenance box light BK and color ink out lights • If the light is flashing, a cartridge is low, or the maintenance box is nearing the end of its service life. You can continue printing until the cartridge or maintenance box needs replacement. •...
  • Page 75 Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences.
  • Page 76 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers not available in Latin America.) Parent topic: Check Cartridge and Maintenance Box Status...

  • Page 77: Checking Cartridge And Maintenance Box Status With Mac Os X

    Open Printer Utility. • Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility. 2. Select EPSON Status Monitor. You see this window:...
  • Page 78 • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON Status Monitor will not display an accurate cartridge status. Parent topic:...

  • Page 79: Purchase Epson Ink Cartridges And Maintenance Box

    Replacing the Maintenance Box Purchase EPSON Ink Cartridges and Maintenance Box You can purchase genuine EPSON ink, maintenance boxes and paper from an EPSON authorized reseller. To find the nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish and Portuguese only).
  • Page 80 2. If an ink cartridge is low, the ink out light on the control panel flashes and a message appears on your computer screen. The ink out light remains illuminated if the cartridge is completely expended. Note which cartridges need to be replaced. 3.
  • Page 81 4. Open the cartridge cover. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 82 6. Gently shake the new cartridge four or five times as shown. Then remove the cartridge from the package. Caution: Do not remove any labels or seals, or ink will leak. Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print.
  • Page 83 8. Insert the new cartridge into the holder and push it down until it clicks into place. 9. Close the cartridge cover and push it down until it clicks into place. 10. Close the printer cover to begin ink priming. This process takes about three minutes to complete.

  • Page 84: Printing With Black Ink And Expended Color Cartridges

    Note: To use this feature, EPSON Status Monitor must be enabled. 1. Click Stop or Cancel Print to cancel your print job.

  • Page 85: Printing With Expended Color Cartridges - Mac Os X

    7. Click OK. 8. Print your document. EPSON Status Monitor 3 displays a print message. 9. Click Print in Black to print your document. Parent topic: Printing With Black Ink and Expended Color Cartridges Printing With Expended Color Cartridges - Mac OS X If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope.

  • Page 86: Conserving Low Black Ink With Windows

    6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11. Select Print Settings from the pop-up menu. 12.

  • Page 87: Replacing The Maintenance Box

    Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, EPSON Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing.
  • Page 88 3. Press the tabs and remove the duplexer (rear cover). 4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box or take it apart.
  • Page 89 Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink.
  • Page 90 7. Reattach the duplexer (rear cover). Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase EPSON Ink Cartridges and Maintenance Box...

  • Page 91: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Cleaning the Paper Path Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the...
  • Page 92 3. Hold down the color cleaning button as you press the power button to turn the product back on. Hold down both buttons until the power light begins to flash, then release the buttons. 4. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 5.

  • Page 93: Checking The Nozzles Using A Computer Utility

    Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1.
  • Page 95 4. Click Print. 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning...

  • Page 96: Print Head Cleaning

    6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.

  • Page 97: Cleaning The Print Head Using A Computer Utility

    power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 5. Run a nozzle check to confirm that the print head is clean. If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours.
  • Page 98 • Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue or Print Queue.
  • Page 99 4. Select the cleaning cycle you want to run, based on the nozzle check pattern. 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 6.

  • Page 100: Print Head Alignment

    Print head needs cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours.
  • Page 101 2. Do one of the following: • Windows: Right-click the product icon in the Windows taskbar. • Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  • Page 102 5. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. • After choosing each pattern number, click Next. • If no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment.

  • Page 103: Cleaning The Paper Path

    Cleaning the Paper Path If you see ink on the back of a printout, you can clean the paper path to remove any excess ink. 1. Load a few sheets of plain paper in the paper cassette. 2. Press the paper feed button to load and eject paper.

  • Page 104: Cleaning And Transporting The Product

    Cleaning and Transporting the Product If your product gets dirty or you need to move it some distance, follow the instructions in these sections. Cleaning the Product Transporting the Product Cleaning the Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 105 6. Pack the product in its original box or one of a similar size using the protective materials that came with it. 7. Keep the product level during transportation; otherwise the ink may leak. If print quality has declined when you print again in a new location, clean and align the print head. Parent topic: Cleaning and Transporting the Product Related concepts...

  • Page 106: Solving Problems

    When to Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at global.latin.epson.com/Soporte (website available in Spanish and Portuguese only).
  • Page 107 Lights power WiFi maintenance box paper BK and color ink out Light status Condition/solution The printer is turned on. power light is on power light is The printer is busy. Wait for the power light to stop flashing before turning flashing off the printer.
  • Page 108 Printer error. Check in the rear paper feed slot, the cassette, inside the printer, and in the duplexer to remove the jammed paper. Turn the printer off and then back on again. If the error does not clear, contact Epson. maintenance The firmware update has failed, and the printer is in recovery mode.

  • Page 109: Running A Printer Check

    During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The EPSON Status Monitor, your LCD, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
  • Page 110 • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the printer may have a problem. Check the other solutions in this book. If they do not work, contact Epson. Parent topic:...

  • Page 111: Solving Setup Problems

    • If the product's print head stops moving or making noise, and the charging process has not finished after 6 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 112: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 113: Network Software Cannot Find Product On A Network

    obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.

  • Page 114: Printing A Network Status Sheet

    • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again. • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.

  • Page 115: Solving Paper Problems

    Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions:...

  • Page 116: Paper Jam Problems Inside The Product

    Paper Jam Problems Inside the Product If paper has jammed inside the product, try these solutions: 1. Cancel the print job from your computer, if necessary. 2. Remove any jammed paper from the rear paper feed slot. 3. Open the printer cover and remove any paper inside, including torn pieces.

  • Page 118: Paper Jam Problems In The Cassette

    Note: Do not touch the flat, white cable inside the product. 4. Close the cover. 5. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer Paper Jam Problems in the Cassette If paper has jammed in the cassette, try this solution: 1.
  • Page 119 Note: If you cannot pull out the cassette, turn off the printer and disconnect the power cord and any cables. Carefully stand the printer on its side and pull out the cassette. 4. Remove any jammed paper inside the cassette.
  • Page 120 5. Remove any paper jammed inside the cassette slot. 6. Carefully follow all paper loading instructions when you load new paper. 7. Replace the paper cassette.

  • Page 121: Paper Jam Problems In The Duplexer

    8. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Duplexer Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer If paper has jammed in the duplexer (rear cover), try these solutions: 1.
  • Page 122 4. If paper is jammed in the duplexer, remove the paper as shown.
  • Page 123 5. If necessary, open the duplexer, then carefully remove the jammed paper.
  • Page 124 6. Reattach the duplexer (rear cover). 7. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems Inside the Product...

  • Page 125: Paper Ejection Problems

    Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing using the product control panel, then press the paper feed button to eject the paper. Remove any paper remaining in the product.

  • Page 126: Noise Occurs, But Nothing Prints

    • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • In Windows, make sure your product is selected as the default printer. •...

  • Page 127: Product Icon Does Not Appear In Windows Taskbar

    Product Icon Does Not Appear in Windows Taskbar If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution: 1. Do one of the following: • Windows 7: Click and select Devices and Printers.

  • Page 128: Printing Is Slow

    Printing is Slow If printing becomes slow, try these solutions: • Make sure your system meets the requirements for your operating system. If you are printing a high- resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.

  • Page 129: Solving Page Layout And Content Problems

    • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on EPSON Iron-on Cool Peel Transfer paper, if available for your product.

  • Page 130: Blank Pages Print

    Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software.

  • Page 131: Border Appears On Borderless Prints

    Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: Do not select a custom paper size for borderless prints. •...

  • Page 132: Incorrect Image Size Or Position

    • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes. • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

  • Page 133: Solving Print Quality Problems

    Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac OS X Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.

  • Page 134: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use EPSON papers to ensure proper saturation and absorption of genuine EPSON inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.

  • Page 135: Faint Printout Or Printout Has Gaps

    Related concepts Print Head Cleaning Print Head Alignment Related references Available EPSON Papers Paper Specifications Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac OS X Selecting Printing Preferences - Mac OS X...

  • Page 136: Grainy Printout

    Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac OS X Cleaning the Paper Path Related topics Replacing Ink Cartridges and Maintenance Boxes Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper facedown in the cassette or faceup in the rear feed slot.

  • Page 137: When To Uninstall Your Product Software

    2. Disconnect any interface cables. 3. Click or Start, and select All Programs or Programs. 4. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue.

  • Page 138: Uninstalling Product Software - Mac Os X

    6. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: When to Uninstall Your Product Software Uninstalling Product Software - Mac OS X In most cases, you do not need to uninstall your product software before re-installing it.
  • Page 139 Visit Epson's support website at global.latin.epson.com/Soporte for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. (Website available in Spanish and Portuguese only.) Speak to a Support Representative Before you call Epson for support, please have the following information ready: •...
  • Page 140 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine EPSON ink and paper from an EPSON authorized reseller. To find the nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish and Portuguese only).

  • Page 141: Technical Specifications

    • Microsoft Windows 7 • Windows Vista • Windows XP Professional x64 Edition • Windows XP SP3 Note: Visit Epson's support website at global.latin.epson.com/Soporte for the latest in compatibility and drivers for your product (website available in Spanish and Portuguese only).

  • Page 142: Printing Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-EPSON brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

  • Page 143: Printable Area Specifications

    8 × 10 inches (203 × 254 mm) 3.5 × 5 inches (89 × 127 mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) Paper types Plain paper and paper distributed by Epson Thickness 0.003 inch (0.08 mm) to 0.004 inch (0.11 mm) Weight...
  • Page 144 Single sheets Top: 0.12 inch (3 mm) minimum Left: 0.12 inch (3 mm) minimum Right: 0.12 inch (3 mm) minimum Bottom: 0.12 inch (3 mm) minimum Envelopes...

  • Page 145: Ink Cartridge Specifications

    Left: 0.12 inch (3 mm) minimum, 0.67 inch (17 mm) recommended Bottom: 0.20 inch (5 mm) minimum Top: 0.20 inch (5 mm) minimum Right: 0.12 inch (3 mm) minimum, 1.65 inch (42 mm) recommended Parent topic: Technical Specifications Ink Cartridge Specifications Color Cyan, Magenta, Yellow, Black Cartridge life...

  • Page 146: Electrical Specifications

    Depth Stored: 15.0 inches (380 mm) Printing: 21.8 inches (553 mm) Weight 11.7 lb (5.3 kg) (without ink cartridges or power cord) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 120 V 220 to 240 V Input voltage range 100 to 120 V model: 90 to 132 V 220 to 240 V model: 198 to 264 V Rated frequency range...

  • Page 147: Environmental Specifications

    Environmental Specifications Temperature Operating: 50 to 95 ºF (10 to 35 ºC) Storage: –4 to 104 ºF (–20 to 40 ºC) 1 month at 104 ºF (40 ºC) Humidity Operating: 20 to 80% RH (non-condensing) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications...

  • Page 148: Safety And Approvals Specifications

    Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...

  • Page 149: Notices

    Notices Check these sections for important notices about your product. FCC Compliance Statement Software Notices Trademarks Copyright Notice FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 150: Software Notices

    Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel brouilleur du Canada. Parent topic: Notices Software Notices 1. 1) This printer product includes open source software programs listed in Section 6) according to the license terms of each open source software program.
  • Page 151 This printer product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version ("LGPL Programs"). The list of LGPL Programs: uclibc-0.9.32 libusb-1.0.8 zeroconf 0.6.1-1 iksemel-rev25 Apache License This printer product includes the open source software program "Bonjour " which apply the Apache License Version2.0 ("Apache License Program").

  • Page 152: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this EPSON product. Epson is not responsible for any use of this information as applied to other products.

  • Page 153: A Note Concerning Responsible Use Of Copyrighted Materials

    Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any EPSON product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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