Great Britain & Ireland - Guarantee/Customer Service - Electrolux EVY5741AAX User Manual

38 www.electrolux.com
15. GREAT BRITAIN & IRELAND - GUARANTEE/
GB IE
CUSTOMER SERVICE
15.1 Standard guarantee
conditions:
We, Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is
proved to be defective by reason only of
faulty workmanship or materials, we will,
at our option repair or replace the same
FREE OF CHARGE for labour, materials
or carriage on condition that:
• Appliance has been correctly installed
and used only on the electricity supply
stated on the rating plate.
• Appliance has been used for normal
domestic purposes only, in accordance
with manufacturer's instructions.
• Appliance hasn't been serviced, main-
tained, repaired, taken apart or tam-
pered with by person not authorised by
us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part re-
placed shall become the Company's
property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage, calls resulting from transport,
improper use, neglect, light bulbs, re-
movable parts of glass, plastic.
• Costs for calls to put right appliance
which is improperly installed, calls to
appliances outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer
that are not marketed by Electrolux
Service and Spare Parts.Please contact
your local Service Force Centre: 08445
616 616(Call will be routed to Service
Force Centre covering your postcode
area). For address of local Service Force
Centre and further information, please vis-
it: www.serviceforce.co.uk Before call-
ing out an engineer, please ensure you
have read the details under the heading
"What to do if... / Troubleshooting". When
you contact the Service Force Centre you
will need to give the following details: Your
name, address and postcode, your tele-
phone number, clear concise details of
the fault, model and serial number of the
appliance (found on the rating plate), the
purchase date. Please note a valid pur-
chase receipt or guarantee documenta-
tion is required for in guarantee service
calls.
Customer Care.Please contact our Cus-
tomer Care Department: Electrolux Major
Appliances, Addington Way, Luton, Bed-
fordshire, LU4 9QQ or visit our website at
www.electrolux.co.uk
Custom- Tel: (Calls may be re-
er Care corded for training pur-
Depart- poses)
ment,
Electrolux 08445 613 613
AEG- 08445 611 611
Electrolux
Zanussi- 08445 612 612
Electrolux
For Customer Service in The
Republic of Ireland please
contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road,
Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751, Email: serv-
ice.eid@electrolux.ie