IBM 9228 - IntelliStation Z - Pro Installation Manual page 45

Table 2. POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the part listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
5962 An IDE CD or DVD drive configuration error
occurred.
8603 An error occurred during the mouse
(pointing device) controller test. The addition
or removal of a mouse, or a failing system
board can cause this error.
Note: This error also can occur if electrical
power was lost for a very brief period and
then restored. In this case, turn off the
computer for at least 5 seconds; then, turn
it back on.
00012000 A processor machine check error occurred.
Action
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the following components:
a. CD or DVD drive cable
b. Battery
3. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. CD or DVD drive
b. CD or DVD drive cable
c. Battery
d. (Trained service technician only) System board
1. Reseat the mouse (pointing device) cable and
make sure that it is connected to the correct
connector on the computer.
2. Complete the following steps:
a. Turn off the computer.
b. Disconnect the mouse (pointing device) from
the computer.
c. Turn on the computer.
If the error message does not reappear, the mouse
(pointing device) is probably failing. See the
documentation that comes with the device for
additional testing information.
3. Run the diagnostic tests to isolate the problem.
4. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. Mouse (pointing device)
b. (Trained service technician only) System board
1. Update the system BIOS code. For information
about updating the BIOS code, see the Problem
Determination and Service Guide on the IBM
IntelliStation Documentation CD.
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
Chapter 5. Solving problems
33