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IBM 9234CNU - Lotus Foundations Server Service Manual

Lotus foundations appliance, type 9234 cnu and 9234 dnu problem determination and service guide
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Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU
Problem Determination and Service Guide

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Summary of Contents for IBM 9234CNU - Lotus Foundations Server

  • Page 1 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
  • Page 3 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
  • Page 4 First Edition (January 2009) © Copyright International Business Machines Corporation 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Installing the battery ..... . 45 Removing the rear system fan ....47 © Copyright IBM Corp. 2008...
  • Page 6 Installing the rear system fan....48 Removing the hard disk drive fan assembly ... . . 49 Installing the hard disk drive fan assembly .
  • Page 7 Hardware service and support ....122 IBM Taiwan product service ....122 Appendix B.
  • Page 8 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2008...

  • Page 10: Guidelines For Trained Service Technicians

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 11: Guidelines For Servicing Electrical Equipment

    Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.

  • Page 12: Safety Statements

    Safety statements Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 xiii Safety...
  • Page 16 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 17 Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. German Ordinance for Work gloss statement The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units.
  • Page 18 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server.

  • Page 20: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Lotus Foundations Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Fans: Environment: ®...

  • Page 22: Server Controls, Leds, And Power

    Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. Power-control button Press this button to turn the server on and off manually.
  • Page 23 Upper bezel door Covers the LCD display and control panel, and the hotswappable idb disk. Chapter 1. Introduction...

  • Page 24: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Power cord connector Connect the power cord to this connector. Serial 2 connector Connect a 9-pin serial device to this connector. Parallel connector Connect a parallel device to this connector. Serial 1 connector Connect a 9-pin serial device to this connector.

  • Page 25: Turning On The Server

    shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but not turned on. Turning on the server Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and one or more fans might start running to...

  • Page 26: Connectors, Leds, And Jumpers

    v The server can turn itself off as an automatic response to a critical system failure. Connectors, LEDs, and jumpers The illustrations in this section show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware.

  • Page 27: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. Chapter 1. Introduction...

  • Page 28: System-Board Optional-Devices Connectors

    System-board optional-devices connectors The following illustration shows the system-board connectors for user-installable optional devices. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Remote Supervisor Adapter II Slim Line Slot 1, PCI Express x8 Slot 2, PCI Express x4 (x1) Slot 3, PCI-X 64-bit 133 MHz Slot 4, PCI 32-bit 33 MHz Slot 5, PCI 32-bit 33 MHz Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 29: System-Board Leds

    System-board LEDs The following illustration shows the LEDs on the system board. Microprocessor fan LED DIMM 1 DIMM 2 DIMM 3 DIMM 4 Board VRD fault LED Standby power LED Hard drive fan LED System fan LED Slot 1, PCI Express x8 LED Slot 2, PCI Express x4 LED Slot 3, PCI-X 64-bit 133 MHz LED Mini-PCI slot...

  • Page 30: System-Board Jumpers

    System-board jumpers The following illustration shows the jumpers on the system board. Boot block jumper (JP6) Clear CMOS jumper (JP1) Mini-BMC force update jumper (JP3) The following table describes the function of each jumper block. Table 2. System-board jumper blocks Jumper number Jumper name Jumper setting...

  • Page 31: Chapter 2. Configuration Information And Instructions

    Updating the firmware The firmware for the server is periodically updated and is available for download on the Web. Go tohttp://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

  • Page 32: Configuration/Setup Utility Menu Choices

    Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code, some menu choices might differ slightly from these descriptions. Note: When you use the server for the first time, you might want to use the Configuration/Setup Utility menu choice Load Default Settings to reset the Configuration/Setup Utility menu choices to the factory default settings, in case they were changed before you received the server.
  • Page 33 To comply with the 4690 OS requirement, this option provides a Legacy Only (4690) mode that you can select from the menu. When you select the Legacy Only (4690) mode, this enables the SATA 0 through SATA 3 ports for the 4690 OS.
  • Page 34 – CPU Options Select this choice to view or change the options that control the behavior of the CPU. – PCI Bus Control Select this choice to view or change the system resources that are used by the installed PCI or PCI-Express devices. –...

  • Page 35: Using Passwords

    Pre-Boot The mini-BMC has control of the serial port before the operating system is booted, however, after the operating system is booted, the mini-BMC will not have access to the serial port until you turn off the server or reset the settings. Dedicated The mini-BMC has complete control of the serial port.
  • Page 36 If you set a power-on password and an administrator password, you can type either password at the password prompt that is diaplayed as you start the computer. However, if you want to change the settings in the Configuration/Setup Utility program, you must type the administrator password to access the full Configuration/Setup Utility menu.

  • Page 37: Chapter 3. Parts Listing, Lotus Foundations Appliance Type 9234

    Foundations Appliance, except as specified otherwise in Table 3 on page 20. For an updated parts listing on the Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

  • Page 38: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 39 Table 3. Parts listing, Types 9234 CNU & DNU (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Fan sink 43W0401 Power supply, non-redundant 401 watt 39Y7330 Memory, 1 GB DDR2/667 MHz PC2-5300 ECC 41Y2728 Memory, 2 GB DDR2/667 MHz PC2-5300 ECC (optional) 46C7427...

  • Page 40: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 41 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 42 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 43: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 44: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 45: Working Inside The Server With The Power On

    Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

  • Page 46: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 47: Connecting The Cables

    Connecting the cables You must turn off the server before you connect any cables to or disconnect any cables from the server. Note: If the cable that you are connecting or disconnecting is a USB cable, however, you do not have to turn off the server. See the documentation that comes with optional devices for additional cabling instructions.

  • Page 48: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 49: Installing The Side Cover

    Installing the side cover Attention: For proper cooling and airflow, replace the side cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the following steps: 1.

  • Page 50: Removing The Upper Bezel

    Removing the upper bezel When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices. To remove the upper bezel, complete the following steps: 1. Read the safety information found in this guide as well as “Installation guidelines”...

  • Page 51: Installing The Upper Bezel

    Installing the upper bezel To install the upper bezel, complete the following steps: 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. 2. Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and it snaps into place.

  • Page 52: Removing The Lower Bezel

    Removing the lower bezel To remove the lower bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. If you are replacing a non-hot-swap component, turn off the server and all attached devices;...

  • Page 53: Installing The Lower Bezel

    Installing the lower bezel To install the lower bezel, complete the following steps: 1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis. 2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place.

  • Page 54: Removing An Adapter

    Removing an adapter To remove an adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 55: Installing An Adapter

    For information about the types of adapters that the server supports and other information that you might consider when you install an adapter, consult the Lotus Foundations knowledge base or speak directly with IBM technical support. For the locations of the expansion slots and optional-device connectors see “System-board optional-devices connectors”...
  • Page 56 5. Carefully grasp the adapter by the top edge or upper corner, and move the adapter directly from the static-protective package to the expansion slot. Align the adapter with the expansion slot guides; then, press the adapter firmly into the expansion slot. For a full-length adapter, make sure that the front edge of the adapter is correctly seated in the correct slot in the front adapter-retention bracket.

  • Page 57: Removing And Installing Internal Drives

    Removing and installing internal drives Before you install a simple-swap SATA hard disk drive, read the following information: v You can install four simple-swap SATA hard disk drives in the server. v Install the drives in ascending order by bay number. Attention: Attention: Simple-swap hard disk drives are not hot-swappable.
  • Page 58 Removing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To remove a simple-swap hard disk drive, complete the following steps: 1.

  • Page 59: Removing A Memory Module

    3. Pull the loops of the drive assembly toward each other; then, carefully slide the drive assembly into the drive bay until it stops, and release the loops. Note: Do not release the loops on the drive assembly until it is completely seated.

  • Page 60: Installing A Memory Module

    7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a memory module Note: If you are replacing a faulty DIMM, make sure that the replacement DIMM is the correct type of memory.
  • Page 61 5. Reconnect any cables that you disconnected during removal. 6. Install the side cover (see “Installing the side cover” on page 31). 7. Lock the side cover if you unlocked it during removal. 8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
  • Page 62 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 63: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
  • Page 64 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 65: Removing The Rear System Fan

    Removing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the rear system fan, complete the following steps: 1.

  • Page 66: Installing The Rear System Fan

    Installing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the rear system fan, complete the following steps: 1.

  • Page 67: Removing The Hard Disk Drive Fan Assembly

    Removing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed.
  • Page 68 Slot Release tabs Hard disk drive fan assembly 8. Remove the cable from the slot on the hard disk drive fan assembly; then, rotate the assembly away from the drive cage and remove the assembly from the drive cage. 9. If you are instructed to return the hard disk drive fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 69: Installing The Hard Disk Drive Fan Assembly

    Installing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed.

  • Page 70: Removing The Simple-Swap Backplate

    2. Route the hard disk drive signal and power cables through the slots on the edge of the hard disk drive fan assembly. Make sure that the cables will not be pinched between the hard disk drive assembly and the hard disk drive backplane when the assembly is installed.
  • Page 71 11. Lift the simple-swap backplate out of the lower lip on the drive cage and set it aside. 12. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 72: Installing The Simple-Swap Backplate

    Installing the simple-swap backplate This procedure applies only to server models with the simple-swap SATA backplate installed on the back of the hard disk drive cage. To install the simple-swap backplate, complete the following steps. 1. Position the bottom edge of the simple-swap backplate on the lower lip of the drive cage.

  • Page 73: Removing The Front-Panel Assembly

    Removing the front-panel assembly To remove the front-panel assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 74: Installing The Front-Panel Assembly

    Installing the front-panel assembly To install the front-panel assembly, complete the following steps: 1. Position the front end of the front-panel assembly in the channel above drive bay 1 on the left side of the chassis. 2. Push the front-panel assembly toward the front of the chassis until it clicks into place.

  • Page 75: Removing The Rear Adapter Retention Bracket

    7. Squeeze the spring clips on the sides of the front USB connector assembly and pull the assembly out of the back of the housing. 8. Carefully pull the front USB cable out of the opening in the chassis. 9. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 76: Installing The Rear Adapter Retention Bracket

    Hinge pin Rear adapter retention bracket 6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use. Installing the rear adapter retention bracket To install the rear adapter-retention bracket, complete the following steps: 1.

  • Page 77: Installing The Front Adapter-Retention Bracket

    Installing the front adapter-retention bracket To install the front adapter-retention bracket, complete the following steps: 1. Insert one of the hinge pins on the front adapter-retention bracket into the metal hinge point on the fan cage assembly. 2. Rotate the other hinge pin on the front adapter-retention bracket into position and push the hinge pin into the other metal hinge point.

  • Page 78: Replacing A Hotswappable Idb Drive Kit

    parts has been placed together in this section. To replace the SATA interposer card and IDE PATA flash module, complete the following: 1. With the server powered off and the power cable removed, detach the server side cover. See the section Removing the side cover for detailed information. 2.

  • Page 79: Removing And Replacing Frus

    e. Remove the screws attaching the removable drive cage to the server cage. f. Pull the removable drive cage out of the server cage. g. Insert the new removable drive cage and attach the screws. h. Attach the SATA and power cables to the removable drive cage. Then connect the other ends to on the system board as they were connected previously.
  • Page 80 When you remove or install a non-hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 81 To remove a non-hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 82: Installing A Non-Hot-Swap Power Supply

    Installing a non-hot-swap power supply This procedure applies only to server models that have a non-hot-swap power supply. See Installing a non-hot-swap power supply for information about the installation of a hot-swap power supply. To install a non-hot-swap power supply, complete the following steps: 1.

  • Page 83: Removing The Microprocessor And Fan Sink

    Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 84 Attention: The microprocessor retention latch is spring-loaded when the microprocessor is in place. Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components. 7. Release the microprocessor retention latch by pressing down on the end, moving it to the side, and slowly releasing it to the open (up) position.

  • Page 85: Installing A Microprocessor And Fan Sink

    Installing a microprocessor and fan sink To install the microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. 2. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if any is present.

  • Page 86: Thermal Grease

    6. Install the fan sink: a. Make sure that the fan-sink retention lever is in the fully open position. Important: Be careful when you handle the microprocessor and fan sink. Do not contaminate the thermal material between them. Fan sink Retention module Retention lever b.
  • Page 87 Note: v Read the Safety information on page vii. v Read the “Installation guidelines” on page 25. v Read “Handling static-sensitive devices” on page 28. To replace damaged or contaminated thermal grease on the microprocessor and fan sink, complete the following steps: 1.

  • Page 88: Removing The System Board

    Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 89 10. Slide the system board toward the front of the server to disengage the tabs on the fan sink mounting bracket from the slots on the bottom of the chassis; then, carefully lift the system board out of the server. 11.

  • Page 90: Installing The System Board

    Fan-sink retention module Fan-sink mounting bracket 12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the system board To install the system board, complete the following steps: 1.
  • Page 91 Fan-sink retention module Fan-sink mounting bracket 3. Insert the system board into the chassis and slide it toward the rear of the server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis. Note: The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis.
  • Page 92 4. Install the eight screws that secure the system board to the chassis. 5. Reinstall the Remote Supervisor Adapter II SlimLine support bracket with the two screws that you removed earlier. Remote Supervisor Adapter II SlimLine support bracket 6. Install any of the following components that you removed from the system board: v SAS/SATA controller (see ).
  • Page 93 v Microprocessor and fan sink (see “Installing a microprocessor and fan sink” on page 67). v Adapters (see “Installing an adapter” on page 37). 7. Press and hold the retaining tab on top of the cage; then, rotate the drive cage into the chassis until it locks into place.
  • Page 94 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 95: Chapter 5. Diagnostics

    Diagnostic programs and messages The Dynamic System Analysis (DSA) diagnostic programs are the primary method of testing the major components of the server. The DSA diagnostic programs are available on the IBM Dynamic System Analysis Preboot Diagnostic CD that is shipped with the Lotus Foundations Appliance and is also available online.
  • Page 96 If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run. If POST is completed without detecting any problems, one short beep occurs, and the server startup is completed. If POST detects a problem, several beeps might sound, or an error message is displayed.

  • Page 97: Post Beep Codes

    POST beep codes A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem.
  • Page 98 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 99: No-Beep Symptoms

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 100: Error Logs

    Error logs The server generates three error logs: v POST error log This log contains the three most recent error codes and messages that were generated during POST. v System-event/error log This log contains messages that were generated during POST and all system status messages from the service processor.
  • Page 101 3. When the prompt F2 for Diagnostics is displayed, press F2. If you have set both a power-on password and an administrator password, you must type the administrator password to run the diagnostic programs. 4. From the top of the screen, select Hardware Info. 5.

  • Page 102: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,”...
  • Page 103 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 104 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 105 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 106 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 107 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 109 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 110 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 111 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 112: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v When you run the diagnostic programs, a single problem might cause more than one error message.

  • Page 113: Performing The Checkout Procedure

    (see “Power-supply LEDs” on page 107). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.

  • Page 114: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables: 1.

  • Page 115: Intermittent Problems

    Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 116: Microprocessor Problems

    (Trained service technician only) System board Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 117 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the monitor cable. 3. Reseat the Remote Supervisor Adapter II SlimLine (if one is installed).
  • Page 118 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 119: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 120: Serial Port Problems

    Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 121: Software Problems

    Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 122: Lcd Display And Control Panel Problems

    LCD display and control panel problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 123: Hotswappable Idb Drive Kit Problems

    Hotswappable idb drive kit problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 124: Error Leds

    Error LEDs The following illustration shows the system-board LEDs. The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error. Microprocessor fan LED DIMM 1 DIMM 2 DIMM 3...

  • Page 125: Power-Supply Leds

    2. Check the front and rear of the server to determine whether any component LEDs are lit. 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem.
  • Page 126 The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the front information panel and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 127: Updating (Flash-Update) The Bios Code On The Server

    Updating (flash-update) the BIOS code on the server Periodically, IBM makes new levels of BIOS code available on the Web. Always check http://www.ibm.com/systems/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash-update) the BIOS code on the server: v Download the BIOS code update file directly to the hard disk drive.

  • Page 128: System-Error Log Messages

    System-error log messages A system-error log is generated by both the Remote Supervisor Adapter II SlimLine and the mini-BMC. The system-error log can contain messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action;...
  • Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 130 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 131 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 132 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 133 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 134 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 135: Solving Power Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 136: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the Ethernet cable is installed correctly.

  • Page 137: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is one 512 MB DIMM on the system board.

  • Page 138: Problem Determination Tips

    Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM: v Machine type and model...

  • Page 139: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 140: Software Service And Support

    Knowledge Base link(s) for more detailed information. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with the Lotus Foundations Appliance For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 141: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 142: Important Notes

    Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM. Maximum memory might require replacement of the standard memory with an optional memory module.

  • Page 143: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 144: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 145: Electronic Emission Notices

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 146: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 147: Taiwanese Class A Warning Statement

    European Community contact: IBM Technical Regulations Pascalstr. 100, Stuttgart, Germany 70569 Telephone: 0049 (0)711 785 1176 Fax: 0049 (0)711 785 1283 E-mail: tjahn@de.ibm.com Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement Appendix B.
  • Page 148 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...

  • Page 149: Index

    Index © Copyright IBM Corp. 2008...
  • Page 150 Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide...
  • Page 152 Part Number: 44W2553 Printed in USA (1P) P/N: 44W2553...

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