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Part 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This part also tells you how to obtain service
publications and how to report any safety defects.
Part 8 includes:
Customer Satisfaction
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3 14
Customer Assistance for Hearing/Speech Impaired
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3
14
Reporting Safety Defects
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3 15
Courtesy Transportation
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3 16
RoadsideAssistance
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316
ServicePublications
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316
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern with the sales
transaction or the operation of your vehicle will be
resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can often
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
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