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Internet access problems
Symptom
My computer cannot
access a modem or a
wireless router or access
point.
The wireless Internet
connection is unstable.
GB-AEGT-SI/GB-AEGTN-SI
•
Verify that you have performed a correct pre-installation for your Internet con-
nection type.
• If you are using a wireless Internet connection, make sure that your com-
puter has an installed wireless LAN card in order to connect with a wireless
router or access point. For details about setting up your wireless router or
access point, refer to the documentation or user manual of the unit. For
details about setting up your modem, contact your ISP (Internet service
provider) for assistance.
• If you are using a wired Internet connection, make sure that your computer
is using an Ethernet cable, instead of a telephone cable, to connect with
the broadband modem which is purchased from your ISP. For assistance
setting up your modem, contact your ISP.
•
Check the wireless interference.
• Reset your wireless router or access point to factory defaults and reconfig-
ure the settings. For details about resetting your wireless router or access
point, refer to the documentation or user manual for the unit.
• Update the firmware of your wireless router or access point to the latest
version available on the manufacturer's site. Try moving the wireless router
or access point to a central position. A couple of feet will sometimes make
a big difference in signal strength.
• If you are using an access point, try changing the channel, as another
access point may be interfering.
• Contact your ISP to ensure they are not experiencing technical problems.
Possible Solution
47
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