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Miscellaneous problems
Symptom
When a CD or DVD is
inserted into the optical
disc drive, there is no
response.
The inserted disc doesn't
slide out when I press
the Eject button.
There is no response
from the disc drive or
the contents of the disc
cannot be read.
GB-AEGT-SI/GB-AEGTN-SI
•
Check to see if the optical disc drive indicator is on.
•
Check to see if the inserted disc is not dirty, bent, or damaged. It is possible
that the disc may need to be cleaned.
•
Check if the disc is properly inserted into the optical drive, with the label side
facing toward you and the disc is centered in the tray.
•
Try another CD or DVD (preferably an unused one) to test if the optical disc
drive works well.
•
If you are inserting a DVD, check the region of the disc. It may not comply
with the region set for your optical disc drive. Check the DVD package to
learn if the region code is compatible with your optical disc drive.
•
Try using other programs to read the data on your CD or DVD
•
Ensure the computer is on.
•
Ensure the optical disc drive indicator is on while you press the Eject button
on the optical disc drive.
Click Start > Computer, right-click the disc drive icon, and then select Eject
•
from the menu to eject the tray.
Try restarting your computer and then try pressing the Eject button on the
•
optical disc drive again.
If the Eject button does not work, open the tray by inserting a sharp, pointed
•
object into the hole next to the Eject button.
•
Check if the disc is properly inserted into the optical drive, with the label side
facing toward you and the disc is centered in the tray.
•
Check the inserted disc is not dirty, bent, or damaged. If recording stops dur-
ing a recording session, the disc probably is damaged. Please remove it and
insert a different disc.
•
Ensure that the inserted disc is writable, and it must be blank or appendable
(with space to add more data files).
•
Try writing the disc with other recording programs as some programs cannot
write certain disc types. - If you intend to write data to DVD, make sure that
you are recording the data with a DVD burning program.
•
Select a slower write speed if you are not under a time constraint.
•
Check if the added data files exceed the available space on the inserted writ-
able disc.
•
Ensure that there is enough space available on the hard disk drive to store
the temporary files that are created during the writing process.
• Click Start > Computer to check the space available on your hard disk
drive.
Possible Solution
51
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