Table Of Contents - Symantec PC ANYWHERE SOLUTION V 12.5 SP2 Manual

Technical Support
Chapter 1 Introducing pcA Solution
About pcAnywhere Solution ............................................................ 9
How pcAnywhere Solution works .................................................... 10
Role-based security ...................................................................... 11
Platform differences ..................................................................... 12
Chapter 2 Establishing remote connections
Running a remote control session ................................................... 16
Installing the pcAnywhere plug-in on managed computers .................. 17
Setting platform-specific configuration options ................................. 17
Starting a remote control session .................................................... 20
About VNC and RDP connections .................................................... 22
Connecting with VNC .................................................................... 22
Connecting with RDP .................................................................... 22
Advanced options ......................................................................... 23
Approve connection user states ...................................................... 24
Remote control options ................................................................. 24
Changing online options ................................................................ 26
Recording a remote session ............................................................ 28
Playing a recorded session ............................................................. 29
Taking a snapshot ........................................................................ 29
Starting a chat session .................................................................. 30
File transfer options ..................................................................... 31
Command queue options ............................................................... 32
Edit preferences while in Command Queue or File Transfer
Ending a remote control session ..................................................... 34
Chapter 3 Generating reports
About pcAnywhere reports ............................................................ 37
Report actions ............................................................................. 38
Viewing reports ........................................................................... 39
............................................................................................... 4
mode ................................................................................... 33
.............................................................. 37
Contents
.................................................... 9
.................................... 15