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Reference
Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening
Your computer or FAX
machine was receiving a FAX
or modem transmission, but an
error occurred.
Buying a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-
View program without your
permission.
You find that you are not able
to order a Pay-Per-View
program.
You find that you are not able
to cancel a Pay-Per-View
program.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear via all of the
receivers.
92
Possible Reason
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information during
the FAX or modem call. When
the receiver found that the
telephone was busy, it
automatically disconnected.
This generated "clicks" that
caused an error in the FAX or
modem transmission.
Possible Reason
• You may have been away
from the receiver, and
someone else used it.
• The receiver may not be
connected to an active
telephone line.
• You ordered a Pay-Per-View
program, and then decided
not to watch it.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers
in your setup.
What to Do
• Have the sender resend the FAX or modem
transmission.
What to Do
• Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order
a Pay-Per-View program must enter the
password.
• You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
• You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
• If you want to watch a Pay-Per-View program on
TVs connected to up to six receivers, you must
order the program for each receiver but you only
pay for the program once.
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Table of Contents
Troubleshooting
