Dish Network Solo 381 User Manual page 105

Appendix
Residential Customer Agreement
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH
NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR
REPLACED. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE TERMS AND
CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE TERMS AND CONDITIONS,
PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR ALLOW YOU TO
CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR
RESIDENTIAL CUSTOMER AGREEMENT. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION
OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR
ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF
DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE
OF SUCH CHANGED OR REPLACED TERMS AND CONDITIONS AND THEY WILL BE LEGALLY BINDING ON YOU.
1. THE DISH NETWORK SERVICE
A. Services Defined. For purposes of this Agreement, the term "Services" shall mean all video, audio, interactive and other
programming services and all other services that are currently available from DISH Network (whether subscription based,
pay-per-view based or otherwise) and that we may provide to consumers in the future.
B. Changing Your Programming Selection. Unless otherwise specified in this Agreement or the customer agreement(s), if
any, applicable to the promotion(s) pursuant to which you are receiving Services and/or Equipment, you may change your
programming selection at any time by notifying us. A fee may apply to such changes ("Transaction Fee"). In addition (and
without limitation), you may be charged a monthly fee ("Service Access Fee") if you fail to subscribe to one of the following
DISH Network basic programming packages: America's Top 60, America's Top 120, America's Top 180, Great Wall TV
Package, DISH Latino, DISH Latino Dos DISH Latino Max, America's "Everything" Pak, Latino "Everything" Pak, or any of
their successor packages. Some Services are only available if you purchase and maintain a minimum level of
programming.
C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services,
sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or
attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or
the applicable age of majority where you reside, in order to receive adult-oriented programming services.
D. Ordering Pay-Per-View. You may order DISH Network special events and pay-per-view Services by using your on-
screen Program Guide and remote control unit to select the movies and other events we offer. To receive the full
functionality of DISH Network pay-per-view Services, your DISH Network receiver must be connected to a land-based
telephone line. You may also order DISH Network special events and pay-per-view Services by calling the following toll
free number: 1-877-DISH-PPV (3474-778) and using our automated system or speaking with a live operator at one of our
Customer Service Centers. A fee will apply for using our automated system ("Pay-Per-View Automated Fee") or calling
one of our Customer Service Centers ("Pay-Per-View Live Operator Fee").
E. Private Home Viewing Only. DISH Network provides Services to you solely for your private home viewing, use and
enjoyment. You agree that no Services provided to you will be viewed in areas open to the public or in commercial
establishments. Services may not be rebroadcast, nor performed, nor may admission be charged for listening to or
viewing any Services. If we later determine that you utilized your Equipment (or sold, leased or otherwise gave possession
of such equipment to a third party who you knew or reasonably should have known intended to use it) to permit the viewing
of Services in a commercial establishment or any other area open to the public, we may disconnect your Services and in
addition to all other applicable fees, you agree to pay us the difference between the price actually paid for Services and the
full commercial rate for such Services, regardless of whether we have or had the rights to distribute such Services in a
commercial establishment.
F. Additional Tuners and Receivers. We may allow you to place additional receivers on your account in our sole discretion.
Each additional receiver will be authorized to receive the same Services as your initial receiver. This option is only
available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are
continuously connected to your same land-based telephone line. Unless otherwise specified in the customer agreement(s),
if any, applicable to the promotion(s) pursuant to which you are receiving Services and/or Equipment, DISH Network will
charge you a monthly additional outlet programming access fee ("Additional Outlet Programming Access Fee") for each
tuner activated on your account beyond the first. If you desire to receive Services at two different residential locations, you
must open a separate account for each location. You agree that you will not directly or indirectly use a single account for
the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and
connected to your same land-based telephone line. If we later determine that you did, we may disconnect your Services
and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by
us and the full retail price for the Services authorized for each DISH Network receiver on your account.
G. Changes in Services Offered. We reserve the right to add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, and our prices and fees related to such programming,
programming packages and Services at any time, including without limitation during any term agreement period to which
you have agreed under the terms and conditions of any other agreement with DISH Network. If a change affects you, we
will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any
programming, programming packages or other Services, you understand and agree that we have no obligation to replace
or supplement any programming, programming packages or other Services previously offered that have been deleted,
rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of
a deletion, rearrangement or change in the contents of any programming, programming packages, or other Services
previously offered.
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