Hardware And Software Compatibility; Requesting Technical Support; Self-Help Online Tools And Resources - Juniper JUNOSE SOFTWARE FOR E SERIES 11.3.X - RELEASE NOTES 2010-11-09 Release Note

Hardware and Software Compatibility

Requesting Technical Support

Self-Help Online Tools and Resources

Copyright © 2010, Juniper Networks, Inc.
For important information about hardware and software, see the document set as
follows:
Combinations of line modules to achieve line rate performance are in JunosE System

Basics Configuration Guide, Chapter 6, Managing Modules.
Compatibility of ERX router modules with software releases is in ERX Module Guide,

Table 1, ERX Module Combinations.
Layer 2 and layer 3 protocols and applications supported by ERX router modules are

in ERX Module Guide, Appendix A, Module Protocol Support.
Compatibility of E120 router and E320 router modules with software releases is in

E120 and E320 Module Guide, Table 1, Modules and IOAs.
Layer 2 and layer 3 protocols and applications supported by IOAs on the E120 router

and the E320 router are in E120 and E320 Module Guide, Appendix A, IOA Protocol
Support.
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need post-sales technical support, you
can access our tools and resources online or open a case with JTAC.
JTAC Policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product Warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a

day, 7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
Find CSC offerings:

http://www.juniper.net/customers/support/
Search for known bugs:

http://www2.juniper.net/kb/
Find product documentation:

http://www.juniper.net/techpubs/
Find solutions and answer questions using our Knowledge Base:

http://kb.juniper.net/
Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:

https://www.juniper.net/alerts/
Release 11.3.0
Requesting Technical Support 3