Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - INSTALLATION AND ADMINISTRATION GUIDE 5-02-2008 Administration Manual page 67

Helpdesk Send User Tech Change: Keep 1 to activate notification. Change to 0 to not
notify users of a change to the technician assigned to their incident.
Helpdesk Send User Status Change: Keep 1 to activate notification. Change to 0 to not
notify users of a change in their incident's status.
Helpdesk Send User Close: Keep 1 to activate notification. Change to 0 to not notify
users of a change in their incident's status to Close.
Helpdesk Web Helpdesk Page: The address for your Helpdesk services.
E-mail Address of Queue Changes: Specify the e-mail address to be used to send
notifications of reassignments of queues.
E-mail Address for Machine Changes: E-mail address for machine changes.
Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Solution Change E-Mail: Specify the e-mail address to be used to send
notifications of incident solutions.
Helpdesk Status Change E-Mail: Specify the e-mail address to be used to send
notifications of a change to incident status.
Helpdesk Priority Change E-Mail: Specify the e-mail address to be used to send
notifications of a change to incident priority.
Helpdesk Default Technician: Specify the default technician name for unassigned
Helpdesk incidents.
Helpdesk Auto Assign: Keep 0 to not automatically assign incidents. Change to 1 to
enable this feature.
Helpdesk Allow Technician Assign: Keep 0 to not allow technicians to assign incidents.
Change to 1 to enable this feature.
Helpdesk Check Sleep Time: The interval in seconds that the system polls for incidents
submitted by e-mail.
Helpdesk Ticket Sleep Time: The interval in seconds that the system polls for new
incidents submitted through the Helpdesk interface.
10 Click Next.
11 Specify any additional Advanced Helpdesk configurations.
Helpdesk Log Location: The directory location on the server for log files.
Helpdesk Log Level: FINE, NORMAL, VERBOSE. FINE is the default.
Helpdesk Machine Change E-mail: The time between e-mail reminders.
Helpdesk Report Closure: Keep at 0 to not report on closed reports. Change to 1 to
activate notification.
Helpdesk Mail Digest: Keep at 0 to not send out a report of all incidents daily. Change to
1 to activate this notification.
Helpdesk Send Notifications: Keep 1 to send out notifications. Change to 0 to deactivate
this notification.
Helpdesk Mail Password: The password used to log in to the designated Helpdesk mail
account.
Helpdesk Mail User Name: The user name of the designated Helpdesk mail account.
Helpdesk 67