Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - INSTALLATION AND ADMINISTRATION GUIDE 5-02-2008 Administration Manual page 66

3 Specify the settings for your LDAP services.
4 Click Next.
5 Specify the settings for your Helpdesk environment.
6 Click Next.
7 Specify the settings for MySQL.
8 Click Next.
9 Specify the Advanced Helpdesk configurations.
66 Novell Open Workgroup Suite Small Business Edition 2.0 Administration and Installation Guide
LDAP Host: Specify the IP address for your eDirectory server. In most cases this is the
same as the server on which you are installing Helpdesk
LDAP Port: The default port for LDAP services is 389. However, this is a non-secure
port and all authentication should use a secure connection. Change this to port 636, which
is for LDAP over SSL.
LDAP Base Organization: The base context your Helpdesk application will look to
authenticate users. Typically it is the o of the eDirectory tree.
Helpdesk Object: The eDirectory Helpdesk object's fully distinguished name, such as
cn=___, ou=___.
Admin FDN: The fully distinguished name of the eDirectory tree's admin user, such as
cn= admin, o= tree.
Admin User Password: The password you use for your eDirectory tree's admin user.
Helpdesk Administrator User Name: The login ID for the default administrator of your
Helpdesk application.
Password for Helpdesk Admin: The password to which the default administrator login
is linked.
Helpdesk Tree: The name of your eDirectory tree.
Helpdesk Upload Path: The path from which all Helpdesk uploads occur. Use the default
to ensure that you receive updates from Novell
Helpdesk Download Path: The path from which all Helpdesk downloads occur. Use the
default to ensure that you receive updates from Novell.
Helpdesk Title: The name you want employees to see when they log in to the Helpdesk
application.
Helpdesk Proxy Username: For security purposes, a separate proxy user is created for
the back-end helpdesk.
Helpdesk Proxy User Password: The password to use for the helpdesk proxy user.
Helpdesk Admin E-Mail: The e-mail address to be used when users submit tickets, such
as support@yourdomainname.com
MySQL User: The user that will manage the database.
MySQL User Password: The password used by your eDirectory tree's administrator.
Helpdesk Send User Queue Change: Keep 0 to not notify users of a change in their
queue association. Change to 1 to turn on notification.
Helpdesk Send User Priority Change: Keep 0 to not notify users of a change in the
priority of their incident. Change to 1 to turn on notification.
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