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PAX A920 Pro Reference Manual

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A920 Pro Reference Guide
02-02-2023
V1.8

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Summary of Contents for PAX A920 Pro

  • Page 1 A920 Pro Reference Guide 02-02-2023 V1.8...

  • Page 2: Technical Support Contact Information

    The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by PAX Technology, Inc. is under license. Other trademarks and trade names are those of their respective owners.

  • Page 3: Revision History

    Updated Optional L920 Pro Base section. 01-18-2022 v1.5 Added microSD trademark. 06-01-2022 v1.6 Updated SIM card information. 12-05-2022 v1.7 Updated A920 Pro USB-Type C cable photo. 02-02-2023 v1.8 Added the firmware update note on page 26. v1.8 | ii...

  • Page 4: Table Of Contents

    1.1 Purpose ............................1 1.2 Intended Audience ........................1 1.3 Acronyms and Terms ........................2 2. Technical Details and Specifications ................3 3. A920 Pro Hardware Overview ..................4 3.1 A920 Pro Side Views ........................4 3.1.1 Front View ................................. 4 3.1.2 Back View ................................5 3.1.3 Left Side View ..............................
  • Page 5 5.2 Static IP ............................42 5.3 Manual Static IP ..........................46 5.4 Proxy .............................51 5.5 Cellular ............................57 5.5.1 Cellular Setup - Auto detect ........................57 5.5.2 Cellular Setup - Manual ..........................58 6. Frequently Asked Questions ..................62 7. PAX Customer Support ....................63 v1.7 | iv...

  • Page 6: Introduction

    With PAXBiz™ powered by Android 8.1, the A920 Pro incorporates all the features that make the A920 so successful, such as its sleek and ergonomic design, integrated camera, high-speed thermal printer, and high-capacity battery.

  • Page 7: Acronyms And Terms

    Definition Bluetooth® The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by PAX Technology, Inc. is under license. Other trademarks and trade names are those of their respective owners.

  • Page 8: Technical Details And Specifications

    A920 PRO REFERENCE GUIDE 2. Technical Details and Specifications The technical details and specifications for the standard A920 Pro configuration are listed in the following table. Feature Description Operating System PAXBiz™ Powered by Android™ 8.1 4core Cortex -A53 1.4GHz 4 Core Processor...

  • Page 9: A920 Pro Hardware Overview

    A920 PRO REFERENCE GUIDE 3. A920 Pro Hardware Overview The following section provides information on the A920 Pro’s hardware functionalities. 3.1 A920 Pro Side Views The following images point out the various hardware features of the A920 Pro. 3 .1.1 F RONT Scanner...

  • Page 10: Back View

    A920 PRO REFERENCE GUIDE 3 .1.2 B Printer Latch Optional Base Pogo Pins Rear Facing Camera Battery Cover Battery Latch 3 .1.3 L v1.8 | 5...

  • Page 11: Right Side View

    The A920 Pro is powered via the USB Type C Port. WARNING The A920 Pro AC power connection can only support an approved PAX power supply. Using a third-party power supply and/or a power supply with incorrect voltage and amperage could damage the device and void its warranty.

  • Page 12: Terminal Identification

    Serial Number Keys” on page 3 .3.1 S ERIAL UMBER OCATION The A920 Pro serial number is located on a sticker on the back of the device. Additionally, the same sticker appears on the outside of the terminal box. 3 .3.2 R EVISION UMBER OCATION The A920 Pro revision number, when applicable, is located on a sticker on the back of the device.

  • Page 13: Imei Number Location

    A920 PRO REFERENCE GUIDE 3 .3.4 IMEI N UMBER OCATION 1. Select [Settings]. 2. Scroll down and select [About device]. v1.8 | 8...
  • Page 14 A920 PRO REFERENCE GUIDE 3. Select [Status]. 4. Scroll down to view the [IMEI number]. v1.8 | 9...

  • Page 15: A920 Pro Warranty

    A920 PRO REFERENCE GUIDE 3.4 A920 Pro Warranty All PAX terminals include a standard warranty from date of purchase. For a list of associated device RMA fees and other FAQs, please see the PAX RMA Portal. WARNING The warranty period for terminals and associated equipment begin from the date PAX sold the terminal to the distributor, not the current terminal owner’s...

  • Page 16: Battery Information

    A920 Pro Ordering Guide located on Confluence. 3 .5.1 B ATTERY ARRANTY The A920 Pro battery includes a standard one-year warranty. For returns or FAQs related to RMA, please see the PAX RMA Portal. WARNING The standard one-year warranty applies to the battery only and does not include the terminal or any other terminal hardware.

  • Page 17: Removing Battery

    A920 PRO REFERENCE GUIDE 3 .5.3 R EMOVING ATTERY 1. Slide the battery hatch tab to the right to unlock and remove the battery cover. 2. Gently push the battery up to unlatch and remove it from the device. + TID- 4.35V...

  • Page 18: Charging Battery

    A920 PRO REFERENCE GUIDE 3 .5.4 C HARGING ATTERY The A920 Pro battery is charged via the USB Type C port. USB Type C Port Please Note: The battery should only be charged with PAX-approved power supplies, as shown in “AC...
  • Page 19 A920 PRO REFERENCE GUIDE 3 .5.4.1 Battery Charging Indicator When the battery is actively charging, a lightning bolt will display inside the battery icon and an upward fill pattern will continuously display. v1.8 | 14...

  • Page 20: Camera/Scanner

    The A920 Pro includes a 5MP front camera and a professional scanner. 3 .6.1 C AMERA CANNER OCATION The A920 Pro comes with a 5MP Auto Focus rear camera, a 0.3MP Fixed Focus bottom camera, and a professional scanner. 3.7 Camera/Scanner Location Rear Facing Camera Scanner...

  • Page 21: Printer

    A920 PRO REFERENCE GUIDE 3.8 Printer The A920 Pro includes a 2” thermal printer that prints up to 80mm per second. 3 .8.1 P RINTER OCATION Printer Latch 3 .8.2 P RINTER NSTALLATION 1. Open the receipt paper hatch. Printer Latch...
  • Page 22 A920 PRO REFERENCE GUIDE 2. Install paper roll according to the diagram inside; ensure that the paper is coming out from the top of the roll. 3. Pull 6” of paper from the roll and then press the paper hatch closed until it snaps into place.

  • Page 23: Sim, Sam, And/Or Sd Card

    While PAX devices support a range of SIM card sizes, the maximum SAM card size supported in all devices is the Mini SIM size and the maximum SD card size supported in all PAX devices is the Micro SD card.

  • Page 24: Sim, Sam, And/Or Sd Card Slot Location

    A920 PRO REFERENCE GUIDE 3 .9.2 SIM, SAM, SD C OCATION 3 .9.3 SIM, SAM, SD C NSTALLATION 1. Slide the battery hatch tab to the right to unlock and remove the battery cover. v1.8 | 19...
  • Page 25 A920 PRO REFERENCE GUIDE 2. Gently push the battery up to unlatch and remove it from the device. + TID- 4.35V 3020 11.47 3.8 V Made in China 3. Insert the SIM card into its correlating card slot with the contacts facing upwards and the clipped corner of the card facing forward and to the right.

  • Page 26: Card Readers

    A920 PRO REFERENCE GUIDE 3.10 Card Readers This section describes the following card readers available on the A920 Pro: • Magnetic Stripe Reader (MSR) • IC/Smart Card Reader • NFC (Near Field Communication)/Contactless Card Reader 3 .10.1 M AGNETIC TRIPE EADER The Magnetic Stripe Reader (MSR) is located at the top of the device.

  • Page 27: Ic / Smart Card Reader

    MART EADER The A920 Pro includes an IC/Smart Card reader at the bottom of the device. To use the IC/Smart Card reader, insert the card fully into the reader with the metallic contacts facing up and towards the device. Make sure that the card is fully inserted into the card reader while reading the card.

  • Page 28: Nfc/Contactless Card Reader

    ONTACTLESS EADER The A920 Pro has a contactless card reader with an RF antenna located at the top of the device. The read area is indicated by the contactless icon. To use the contactless card reader, place the card roughly parallel to the contactless area. For best results, place as close to the contactless area as possible with the card centered.

  • Page 29: A920 Pro Accessories

    L920 P PTIONAL The A920 Pro has two optional bases: the L920Pro-BC and the L920Pro-BE. These bases offer reliable charging and/or communication platforms for the A920 Pro. The optional L920Pro-BC is a charging only base, while the L920Pro-BE is a wireless, multi-functional charging base with integrated ports that support LAN, Type-C USB, USB, and RS232 connections.

  • Page 30: L920Pro-Bc Charging Only Connection

    USB Type C Cable Guides 2. Gently place the A920 Pro into the base, from bottom to top, until the terminal sits firmly in place. 3 .11.4 L920P -BE W...
  • Page 31 A920 PRO REFERENCE GUIDE 2. Gently place the A920 Pro into the base, from bottom to top, until the terminal sits firmly in place. Please Note: • Ethernet connection: once the Ethernet cable is connected to the base, the base will convert the Internet connection into a Wi-Fi hotspot.

  • Page 32: Basic Operating Instructions

    4.2 Terminal Location Position the A920 Pro on a counter-top, desktop, or tabletop when not in use. Keep the terminal away from direct sunlight, excessive dust, moisture, and heat. Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens and blow dryers.

  • Page 33: Powering The Device On/Off

    A920 PRO REFERENCE GUIDE 4.3 Powering the Device ON/OFF Power ON: Press and hold the power button on the right side of the device for 3-5 seconds. Power OFF: Press and hold the power button on the right side of the device for 3-5 seconds.

  • Page 34: Rebooting The Device

    A920 PRO REFERENCE GUIDE 4.4 Rebooting the Device 1. Press and hold the power button on the right side of the device for 3-5 seconds. 2. When prompted, select [Reboot]. v1.8 | 29...

  • Page 35: Adjusting The Display Brightness

    A920 PRO REFERENCE GUIDE 4.5 Adjusting the Display Brightness Select [Settings]. Next, select [Display]. v1.8 | 30...
  • Page 36 A920 PRO REFERENCE GUIDE 3. Within the Display Settings, select [Brightness level]. Slide the wheel left or right to adjust the brightness level of the screen. v1.8 | 31...

  • Page 37: Adjusting The Volume

    A920 PRO REFERENCE GUIDE 4.6 Adjusting the Volume There are two ways to adjust the volume: 1. Press the button on the left side of the device to either raise the volume or decrease the volume. Volume +/- 2. In device [Settings], locate and select [Sound & notification] to adjust the device’s Media Volume, Alarm Volume, and Ring Volume.

  • Page 38: Setting The Screen Sleep Time

    A920 PRO REFERENCE GUIDE 4.7 Setting the Screen Sleep Time 1. Select [Settings]. 2. Select [Display]. v1.8 | 33...
  • Page 39 A920 PRO REFERENCE GUIDE 3. Select [Sleep]. 4. Select the desired sleep time and tap [Save]. v1.8 | 34...

  • Page 40: Taking A Photo

    A920 PRO REFERENCE GUIDE 4.8 Taking a Photo 1. Select [Camera]. 2. Tap the camera view icon at the top of the screen to select the desired camera view. v1.8 | 35...
  • Page 41 A920 PRO REFERENCE GUIDE 3. Tap the [Camera] icon at the bottom of the screen to take a photo. v1.8 | 36...

  • Page 42: Scanning An Item

    A920 PRO REFERENCE GUIDE 4.9 Scanning an Item 1. Press and hold the scanner button. 2. Aim the red scanner light at the barcode to scan. v1.8 | 37...

  • Page 43: Cleaning The Device

    A920 PRO REFERENCE GUIDE 4.10 Cleaning the Device WARNING Do not use industrial strength or abrasive cleaner as it may damage or scratch the device. • Do not immerse the device in water or liquid. • Do not spray water or cleaner into EMV Card Reader or ports.

  • Page 44: Communications Setup

    (LAN) within a limited area, such as a store or office building. Available access types of Wi-Fi on the A920 Pro are DHCP, Static IP, Manual Static IP, and Manual Proxy. The following sections include step-by-step procedures for setting up each of these communication types.
  • Page 45 A920 PRO REFERENCE GUIDE 2. Slide the [Wi-Fi] tab to the right to enable Wi-Fi. 3. Select [Wi-Fi] and then select desired network. Input the network password when prompted. v1.8 | 40...
  • Page 46 A920 PRO REFERENCE GUIDE 4. Select [Connect]. v1.8 | 41...

  • Page 47: Static Ip

    A920 PRO REFERENCE GUIDE 5.2 Static IP The A920 Pro supports Static IP setup for network and Internet access. Static IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup.
  • Page 48 A920 PRO REFERENCE GUIDE 3. Select desired network and input password. 4. Select [Advanced Options]. v1.8 | 43...
  • Page 49 A920 PRO REFERENCE GUIDE 5. Scroll to select [IP Settings]. 6. Select [Static] from the IP Settings drop-down menu. v1.8 | 44...
  • Page 50 A920 PRO REFERENCE GUIDE 7. Enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. Tap [Connect] when done. v1.8 | 45...

  • Page 51: Manual Static Ip

    A920 PRO REFERENCE GUIDE 5.3 Manual Static IP If the broadcast SSID is disabled on an access point, the terminal will not display the SSID under available Wi-Fi network listings. In this case, it is necessary to manually configure the terminal for Static IP connection types.
  • Page 52 A920 PRO REFERENCE GUIDE 3. Tap the three vertical dots in the top right corner. 4. Select [Add network]. v1.8 | 47...
  • Page 53 A920 PRO REFERENCE GUIDE 5. Enter the case-sensitive [Network SSID] when prompted. 6. Select the security type from the pull-down menu. Selections include WPA/WPA2 PSK, 802.1 x EAP, FT PSK, FT EAP, WAPI PSK, WAPI CERT. v1.8 | 48...
  • Page 54 A920 PRO REFERENCE GUIDE 7. Select [Advanced options]. 8. Under the IP settings drop-down menu, select [Static]. v1.8 | 49...
  • Page 55 A920 PRO REFERENCE GUIDE 9. Enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. Once all fields have been entered, select [SAVE]. v1.8 | 50...

  • Page 56: Proxy

    A920 Pro sends its requests to the server which, in turn, processes the request and then returns the response to the A920 Pro. In this way, the server acts as an intermediary between the A920 Pro and the Internet.
  • Page 57 A920 PRO REFERENCE GUIDE 2. Select [Wi-Fi] and slide the Wi-Fi toggle right to turn on. 3. Tap the three vertical dots in the top right corner. v1.8 | 52...
  • Page 58 A920 PRO REFERENCE GUIDE 4. Select [Add network]. 5. Enter the case-sensitive [Network SSID] when prompted. v1.8 | 53...
  • Page 59 A920 PRO REFERENCE GUIDE 6. Select the security type from the pull-down menu. Selections include WPA/WPA2 PSK, 802.1 x EAP, FT PSK, FT EAP, WAPI PSK, WAPI CERT. 7. Select [Advanced options]. v1.8 | 54...
  • Page 60 A920 PRO REFERENCE GUIDE 8. Under [Proxy], select [Manual]. 9. Enter the Proxy hostname, Proxy port, and Bypass proxy. v1.8 | 55...
  • Page 61 A920 PRO REFERENCE GUIDE 10. Scroll down to IP settings and select [Static]. 11. Enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. Once all inputs have been entered, select [SAVE]. v1.8 | 56...

  • Page 62: Cellular

    A920 PRO REFERENCE GUIDE 5.5 Cellular It is optional for the A920 Pro support cellular communications. Either an AT&T®, Verizon®, or T-Mobile® SIM card is required to support cellular communication. For the terminal to communicate with the host or to download applications, the terminal communications method must be configured properly. Please consult your cellular carrier for additional configuration questions.

  • Page 63: Cellular Setup - Manual

    A920 PRO REFERENCE GUIDE 3. Slide the highlighted toggle right to enable SIM card. 5 .5.2 C ELLULAR ETUP ANUAL 1. Select [Settings]. v1.8 | 58...
  • Page 64 A920 PRO REFERENCE GUIDE 2. Select [Data usage]. 3. Slide the highlighted toggle right to enable cellular data. v1.8 | 59...
  • Page 65 A920 PRO REFERENCE GUIDE 4. Return to the main settings menu and select [More]. 5. Select [Cellular networks]. v1.8 | 60...
  • Page 66 A920 PRO REFERENCE GUIDE 6. Select the network APN to connect. Please Note: If the device is not automatically detecting the network, select the + sign in the top right- hand side of the APNs menu to add a new network.

  • Page 67: Frequently Asked Questions

    A920 PRO REFERENCE GUIDE 6. Frequently Asked Questions This section provides answers to frequently asked questions. 1. What should I do if the touchscreen is unresponsive or lags? First confirm that the surface of the screen is free from liquids. If there is a protective plastic film over the screen, remove it before attempting to use the device again.

  • Page 68: Pax Customer Support

    A920 PRO REFERENCE GUIDE PAX Customer Support For questions or help with the terminal installation please contact your service provider or PAX customer support. support@pax.us (877) 859-0099 www.pax.us This document is provided for informational purposes only. All features and specifications are subject to change without notice.

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