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Section D.2:An Overview of Red Hat Support
D Getting Technical Support
D.1 Remember to Sign Up
If you have an official edition of Red Hat Enterprise Linux AS 2.1 and/or an official Red Hat OEM
partner kit, please remember to sign up for the benefits you are entitled to as a Red Hat customer.
You will be entitled to any or all of the following benefits, depending upon the Official Red Hat En-
terprise Linux AS product you purchased:
•
Official Red Hat support — Get help with your installation questions from Red Hat's support team.
•
Red Hat Network — Easily update your packages and receive security notices that are customized
for your system. Go to http://rhn.redhat.com for details.
•
Under the Brim: The Official Red Hat E-Newsletter — Every month, get the latest news and
product information directly from Red Hat.
To sign up, go to http://www.redhat.com/apps/activate/. You will find your Product ID on the Reg-
istration Information Card in your Official Red Hat Enterprise Linux AS boxed set.
D.2 An Overview of Red Hat Support
Refer to the service level agreement at http://www.redhat.com/support/sla/
for more information on how Red Hat's technical support staff can assist you.
Red Hat provides installation assistance for Official Red Hat Enterprise Linux AS products and covers
installation on a single computer. This assistance is intended to help customers successfully install Red
Hat Enterprise Linux AS. Assistance with installation is offered via telephone and the Web. Note,
telephone support is only available with certain Red Hat Enterprise Linux AS products. Please check
your product to see what types of support are available to you.
Red Hat Support will attempt to answer any questions you may have before the installation process is
initiated. Depending on the product purchased, it can include the following:
•
Hardware compatibility questions
•
Basic hard drive partitioning strategies
Red Hat Support can provide the following assistance during the installation process:
•
Getting supported hardware recognized by the Red Hat Enterprise Linux AS operating system
Note
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