How To Get Technical Support; Signing Up For - Red Hat ENTERPRISE LINUX AS 2.1 Installation Manual

Section D.4:How to Get Technical Support
• Linux Systems Labs (LSL)
• Mandrake
• CheapBytes
Additionally, Red Hat Enterprise Linux AS obtained via any of the following methods does not qualify
for support from Red Hat:
• Red Hat Linux PowerTools Archive
• Downloaded via FTP on the Internet
• Included in a package such as Motif or Applixware
• Copied or installed from another user's CD
• A CD-ROM (or CD-ROM set) included in a Linux book or other publication.
D.4 How to Get Technical Support
In order to receive technical support for your Official Red Hat product, you must register your product
on Red Hat's website.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric
string. The Product ID for Red Hat Enterprise Linux AS 2.1 is located on the Registration Information
Card that can be found inside the box. Your Product ID is included in your boxed set, and you should
keep it in a safe place. You need this code, so do not lose the card!
Do not throw away the card with your Product ID. You need the Product ID
to get technical support. If you lose the certificate, you may not be able to
receive support.
The Product ID is the code that will enable your technical support and any other benefits or services
that you purchased from Red Hat, depending upon which Red Hat product you purchased.
D.4.1 Signing up for Technical Support
To sign up for technical support, you will need to:
1. Create a customer profile at http://www.redhat.com/apps/activate/. You may have already com-
pleted this step; if you have, continue to the next step.
Note
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