Related Manuals for Mitel OpenScape Voice
Summarization of Contents
Important Information
Trademarks
Details regarding registered and unregistered trademarks of Mitel and Unify entities.
General Information
About This Manual
Purpose and scope of the user guide for the OpenScape Desk Phone.
Icons Used in Manual
Explanation of icons used to indicate operations and settings.
Displays for Describing Operation
How keys and actions are represented in the user guide.
Selecting and Confirming Actions
Steps for navigating menus and confirming selections on the phone.
Setting the Required Option
Instructions for adjusting settings using the phone's interface.
Service
Information on who to contact for problems or defects with the phone.
Intended Use
Defines the intended purpose and any unintended uses of the desk phone.
Telephone Type Identification
How to find the product designation and serial number of the telephone.
Speakerphone Quality and Display Legibility
Tips for optimizing speakerphone performance and display readability.
Getting to Know the Desk Phone CP110
The User Interface of the Phone
Overview of the physical controls and display elements of the phone.
Navigation Keys
Description of how to use navigation keys for menu interaction.
Programmable Function Keys
Information on the programmable keys and their functions.
Dialpad
Explanation of the dialpad for entering numbers and text.
Idle Mode
Description of the phone's display state when no calls are active.
Icons in the Idle Menu
Meaning of icons displayed on the phone screen in idle mode.
Context Menus
Explanation of context-sensitive menus and their navigation.
Call Lists
Settings Menu
How to access and navigate the phone's settings menu.
Telephone Settings
Setting the Display Contrast
Instructions for adjusting the screen contrast for optimal visibility.
Audio Settings
How to adjust audio settings like ring volume and speakerphone acoustics.
Adjusting the Speakerphone to Room Acoustics
Optimizing speakerphone performance based on environmental acoustics.
Call Settings
Configuration options for call waiting and speed dialing features.
Settings That Impact Energy Efficiency
Adjustments to reduce energy consumption and protect the environment.
Programming the Function Keys
List of Available Functions
A comprehensive list of functions that can be assigned to programmable keys.
Configuring Function Keys
Step-by-step guide on how to assign functions to programmable keys.
Defining the Phone Number
Process for entering and saving new phone numbers for key assignments.
Deleting Function Key Programming
Instructions for removing or resetting programmed function keys.
Making Calls
Receiving Calls
How to answer incoming calls via handset, loudspeaker, or headset.
Dialing
Methods for initiating calls, including off-hook and on-hook dialing.
Dialing or Correcting Phone Numbers
Entering numbers and correcting them before dialing.
Redialing the Last Number Dialed
How to redial the most recently dialed phone number.
Using the Caller List
Accessing and dialing numbers from the phone's call history.
Calling a Contact from the Directory
Procedures for searching and calling contacts from corporate or personal directories.
Using Speed Dialling
Methods for making calls using pre-programmed speed dial numbers.
Forwarding Calls
Overview and configuration of various call forwarding types.
Fixed Forwarding for All Calls
Steps to configure, activate, and deactivate fixed call forwarding.
Variable Forwarding for All Calls
Process for configuring and activating variable forwarding for all calls.
Using Callback
Functionality related to saving, accepting, and cancelling callback requests.
Parking a Call
Methods for parking calls and retrieving them from other phones.
Calling a Second Party (Consultation)
How to initiate a consultation call while already on another call.
Transferring a Call
Procedures for transferring calls with or without announcement.
Conference Calls
Information and steps for setting up and managing conference calls.
Making Calls via Multiple Lines (MultiLine)
Line / Trunk Keys
Explanation of line keys and their configuration for managing multiple lines.
Line Utilization
Details on private and shared line usage for telephone operations.
Preview Function
How to use the 'Line preview' function to view caller information.
Answering Calls with Line Keys
Methods for answering calls based on line key availability and priority.
Ring Transfer
Activating ring transfer for incoming calls to another destination.
Call Waiting with a DSS Key
Handling call waiting using Direct Station Selection (DSS) keys.
Holding a Call on a Line Key
Procedures for placing calls on hold and retrieving them from line keys.
Saving Phone Numbers for 'Redial on a Line'
How to save phone numbers for quick redialing on specific lines.
Identifying the Line Used
Methods to determine which line is currently in use for a call.
Making Calls on Multiple Lines Alternately
Switching between active calls on different lines.
Making Calls in an Executive / Secretary Team
Calling an Executive or Secretary Phone
Steps for calling between executive and secretary phones using DSS keys.
Answering Calls for the Executive Phone
How a secretary answers calls directed to the executive's phone.
Transferring Calls Directly to the Executive Phone
Setting up direct call transfers for the executive when the secretary is unavailable.
Using a Second (Executive) Phone
Managing calls and connections using an additional executive phone.
Other Settings and Functions
Saving Appointments
Configuring the phone to remind users about appointments.
Logging On to Another Telephone
How to log on to a different phone using a PIN for access.
Moving Your Connection to Another Telephone (Mobility)
Transferring phone connection and features to another device.
Desk Phone as an Entrance Telephone System (Two-Way Intercom)
Using the phone as an intercom system for communication.
System-Wide Speaker Call
Initiating speaker calls to internal parties within the system.
Announcement (Broadcast) to All Members of a Line Trunk Group
Sending audio announcements to all members of a designated line trunk group.
Storing a Destination for Another Telephone / Activating Call Forwarding
Setting up call forwarding to other telephones, fax machines, or PCs.
Special Parallel Call (ONS) Functions
Details on One Number Service (ONS) group features and their impact.
Leaving and Rejoining a Hunt Group
Procedures for exiting and returning to a team's hunt group.
Privacy and Security
Turning Do Not Disturb On and Off
Activating and deactivating the 'Do not disturb' feature for incoming calls.
Caller ID Suppression
How to suppress the caller ID display for subsequent calls.
Locking the Phone to Prevent Unauthorized Use
Securing the phone to prevent access to functions like dialing or mailbox.
Voice Encryption
Displaying the status of voice encryption and checking call security.
Identifying Anonymous Callers (Trace Call)
Function to record the phone number of malicious external callers.
User Password
Information on password protection for individual configurations and settings.
Changing the Password
Instructions for changing the phone's user or administrator password.
Testing the Phone
Testing Functionality
Procedures for testing the phone's keys, display, and core functions.
Web Interface (WBM)
Launching the Web Interface
Steps to access the phone's web-based management interface.
Administrator Settings
Configuration options for administering the phone and network environment.
Logging into the User Settings
Accessing and navigating the user settings via the web interface.
Fixing Problems
Responding to Error Messages
Troubleshooting common error messages and their possible causes/reactions.
Troubleshooting
Guidance for resolving issues like unresponsive keys or no ringing.
You Cannot Dial a Number
Diagnosing and resolving issues preventing number dialing.
Other Problems
General advice for contacting support for unresolved phone issues.
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