Page 1 Unify OpenScape Desk Phone CP710 OpenScape Voice OpenScape 4000 User Guide SIP 10/2024 A31003-C1000-U142-02-7619...
Page 2: Important Information
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Software Update
Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4: Product-Oriented Environmental Protection
Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Action not selected Conversation display Service Intended use...
Page 6 Programmable function keys on the phone Navigation keys Audio controls Dialpad Display Display brightness Display contrast Home screen Displays on the status line for adjusting the volume Voicemail Adjusting the display angle Different display interfaces Context-dependent displays Actions with function keys Action via dialpad Actions with navigation keys Ports on the underside of the phone...
Page 7 Programmable function keys Programmable keys in the menu “Favourites” Programmable keys on the key module Program the function keys Answering machine (“Voicemail”) Inline notification Display of the inline notification Shortened inline notification Cancelling inline notification Settings menu User settings Administrator settings Control and monitoring function Remote monitor and access warnings Status during connection...
Page 8 Redialling Calling back a missed call Requesting callback Using autodial delay During a call Activating or deactivating the microphone Changing the volume Switching from handset to speakerphone mode Switching from speakerphone mode to the handset Switching from headset to speakerphone mode Open listening to the room Displaying DTMF digits Calling with a direct station select (DSS) key...
Page 9 Sending a vCard Synchronize contacts with a paired device via Bluetooth Using a Bluetooth headset Pairing and connecting a Bluetooth enabled headset Testing a Bluetooth headset Using a Bluetooth enabled conference phone Pairing and connecting a Bluetooth enabled conference phone Testing the Bluetooth enabled conference phone Using a Bluetooth hands-free device Incoming HFAG call...
Page 10 Setting classes for “Major” and “Minor” Programming the function keys List of available functions About programming a key Programming a key Labelling function keys Programming enhanced functions Using contact data from a conversation Deleting an assigned function from a key Setting up a selected dialling key Resetting all assigned functions to keys Making calls in the team...
Page 11 Ending the mobility function on a phone (log off) Logging a mobile user off when the phone is locked Switching E/A state when logging off Privacy and security “Do not disturb” Enabling do not disturb via “Presence” Enabling do not disturb via a key Allowing “Do not disturb”...
Page 12 Setting daylight saving time Setting the difference between daylight saving and standard time Enabling automatic daylight saving time Displaying the date and time settings Displaying network information Resetting user data Managing avatar images Assigning a contact avatar Programming call forwarding Using call forwarding Activating immediate call forwarding Saving destination phone numbers for call forwarding...
Page 13 Permitting a callback Allowing a conference Allow joining in a conference Activating or deactivating the LED notification Selecting the voicemail messages LED notification Selecting the LED notification for missed calls Clear LED notification for missed calls Call logging Disable logging Displaying the missed call log Displaying call log data from RingCentral Call recording...
Page 14 Index...
Page 15: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: The function is not configured for you and your telephone.
Page 16: Displays For Describing Operation
General information Displays for describing operation Keys required to perform an action, such as and the associated dis- play text, are shown in the highlighted column on the left. The action is described in the main column on the right. To improve the legibility of the user guide, the operating steps are not always shown in full.
Page 17: Action Not Selected
General information ACTION NOT SELECTED Display illustrations 04:22 PM 04:22 PM Fri, 22 Oct 2021 Fri, 22 Oct 2021 SiB-4989700123456 SiB-4989700123456 My Line Favourites ONLY MLPP ...811 FPK option-2 Conversations FPK option-3 Voicemail Away Charlie Miller SiB-4989700123456 Settings Available FPK option-5 Break RECEPTION N...
Page 18: Service
General information 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Conversations John Doe Missed call (00:15) 0101234577 12 mins Received call (01:15) Information displayed for a selected conversation Melanie Miller If a conversation contact is selected in the list, it will be highlighted in blue. Accept and select the conversation by pressing the adjacent function key or press to establish the connection.
Page 19: Intended Use
General information Intended use The Desk Phone CP710 is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. The Desk Phone CP710 can also be connected to Wi-Fi with the additional Wi-Fi dongle CP10.
Page 20: Remote Configuration For Cloud Service Providers
Remote configuration for cloud service providers Remote configuration for cloud service providers Connect the telephone Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE). The telephone should now boot.
Page 21: Starting The Remote Configuration
Remote configuration for cloud service providers Enter the PIN you received from the administrator. Only numeric characters are accepted. Confirm the entry. Starting the remote configuration 1. Press and hold the key before plugging in the Ethernet cable (PoE) or power supply.
Page 22 Remote configuration for cloud service providers Note that all “No telephony possible” errors are hidden as long as Cloud Deploy- ment is in progress. When Cloud Deployment is complete then any error codes that are still relevant will be shown as error notifications.
Page 23: Getting To Know The Desk Phone Cp710
Getting to know the Desk Phone CP710 Getting to know the Desk Phone CP710 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 24: Function Keys
Getting to know the Desk Phone CP710 The display shows information during telephone operation. The programmable function keys on the left of the display can be set to various functions. The fixed function keys on the right of the display correspond to the fixed functions on the display.
Page 25: Fixed Function Keys
Getting to know the Desk Phone CP710 Function keys with predefined functions that cannot be changed, e.g. for “Favourites”. Function when key is pressed Function key next to the display: Activates the function shown next to the key on the display or opens an additional menu. If there is no description on the display next to the key, the key is not active.
Page 26: Navigation Keys
Getting to know the Desk Phone CP710 The status of a function is shown by the LED display for the corresponding func- tion key. Depending on how they are programmed, you can use the keys as fol- lows: "Programming the function keys" à page 128 Function keys, see Line and direct station selection (DSS) keys can only be programmed by the administrator via the program or service menu.
Page 27: Audio Controls
Getting to know the Desk Phone CP710 Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down In lists and menus: Scroll up Press and hold: Skip to the start of the list or menu In lists and menus: Scroll down...
Page 28: Dialpad
Getting to know the Desk Phone CP710 DIALPAD You can only use the digits 1 to 9 and 0 as well as the * and # characters when dial- ling a number. In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and spe- cial characters mentioned.
Page 29: Multi-Function Keys
Getting to know the Desk Phone CP710 ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer Switches between uppercase...
Page 30: Text Input
Getting to know the Desk Phone CP710 Mode (# can also be used here to switch): 123: Digits only ABC: Uppercase letters only Abc: First letter in uppercase, subsequent letters in lowercase abc: Lowercase letters only Move cursor left: Moves the cursor to the left Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the clipboard Paste: Inserts the entire content from the clipboard at the cursor position...
Page 31: Display
Getting to know the Desk Phone CP710 Complete your input by pressing the corresponding function key. Display The various screens displayed in the following sections depend on the con- figuration by the administrator. Some items may not be displayed if not con- figured.
Page 32: Home Screen
Getting to know the Desk Phone CP710 HOME SCREEN If no calls are taking place or settings being made, the phone is in idle mode. 04:22 PM Tue, 22 Oct 2021 SiB-4989700123456 My Line Favourites ONLY MLPP ...811 FPK option-2 Conversations FPK option-3 Voicemail...
Page 33: Icon Overview
Getting to know the Desk Phone CP710 Icon overview Icons for different situations and options are displayed on the phone screen. Status bar The status bar at the top of the screen displays the current time, phone status, pres- ence status, and the phone number or name. Different icons represent different situations and status.
Page 34 Getting to know the Desk Phone CP710 Icon Meaning Battery level of the connected Bluetooth device. Battery level of the connected Bluetooth device, when the device has a call. Bluetooth temperature sensor reading. Bluetooth humidity sensor reading. Mobility function is activated and the mobility login is complete. Mobility data synchronization is in progress.
Page 35 Getting to know the Desk Phone CP710 Icon Meaning Active (connected) video call Call that has encountered a “Busy” condition. Answered call (old) Missed call Dialled call Call on hold New voice mail Call you forwarded Call you forwarded unconditionally A call that has encountered “Unobtainable”.
Page 36 Getting to know the Desk Phone CP710 Icon Meaning Call moved to mobile number Navigation Various icons are displayed indicating the navigation options. Icon Meaning Expandable list Expanded list Options Scroll up or down in lists Cancel Information Back to previous entry or list Blacklist Call log Search...
Page 37 Getting to know the Desk Phone CP710 Icon Meaning Phone is locked Communication Various icons are displayed indicating the communication options, i.e. how to handle an incoming call. Icon Meaning Accept call Deflect call Call on hold Redial Repertory call Conference call Add caller to conference Transfer...
Page 38 Getting to know the Desk Phone CP710 Line status Various icons are displayed indicating the line status. Icon Meaning Connection on line 1 (the digit displays the line number) Line busy Line active Line on hold Line alert Unregistered line Presence status Various icons are displayed indicating the availability and presence status.
Page 39: Displays On The Status Line For Adjusting The Volume
Getting to know the Desk Phone CP710 Connectivity status Various icons are displayed indicating the connectivity status. Icon Meaning Mailbox USB available Unsecure Wi-Fi connection. The strength of the signal is indic- ated by the “filling”. Secure Wi-Fi connection. The strength of the signal is indicated by the “filling”.
Page 40: Voicemail
Getting to know the Desk Phone CP710 Display Meaning Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode. VOICEMAIL Press the key shown. If your telephone is connected to a voicemail system (such as Smart Voicemail), the key lights up on incoming messages in addition to the notification LED.
Page 41 Getting to know the Desk Phone CP710 Landing screen The landing screen displays the contents of the screen that is displayed by default. "Setting the “Landing screen”" à page For changing the landing screen, see Conversations When set, the conversation list is displayed on the landing screen and is a col- lection of contact details and data from the call log.
Page 42 Getting to know the Desk Phone CP710 Presence 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Presence Forward all calls Do not disturb Lock phone To access the menu "Presence", press the key above the function keys to the right of the display. “Presence”can be used for the following functions: Controlling call forwarding Controlling “Do Not Disturb”...
Page 43: Context-Dependent Displays
Getting to know the Desk Phone CP710 The OpenScape UC Presence state can be also changed from the OpenS- cape UC web client. Personal UC presence via the phone is temporarily suspended by call forwarding or “Do not disturb“. Context-dependent displays Depending on the current situation, the display on the phone displays different content.
Page 44: Actions With Navigation Keys
Getting to know the Desk Phone CP710 ACTIONS WITH NAVIGATION KEYS Viewing details You can open a selected conversation entry displaying a right arrow icon pressing the navigation key to see the associated details. Activating an application You can use the key “Settings” to toggle, for example, between the main menu and the settings screen.
Page 45: Threading The Connection Cables
Getting to know the Desk Phone CP710 Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port 7 Key module port Note The key module is not “hot-swappable”: Always switch off the phone before removing or connecting a key module. THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series.
Page 46: Using The Usb Port
Getting to know the Desk Phone CP710 Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly. USB port PC LAN port Network LAN port USING THE USB PORT The USB type A port above the display can be used for connecting the following items: A USB headset, not included.
Page 47: Function Keys On The Key Module
Getting to know the Desk Phone CP710 KM410 KM710 Up to four key modules can be simultaneously attached to the Desk Phone CP710, but they must be of the same type: either KM410 or KM710, not both. FUNCTION KEYS ON THE KEY MODULE When you have pressed the corresponding function key on the key module, the status icon on the key changes, and possibly also the information shown on the dis- play.
Page 48: Key Module Km410
Getting to know the Desk Phone CP710 KEY MODULE KM410 The KM410 is an optional key module attached and connected to the right side of the phone that provides an additional 16 illuminated and programmable function "Programmable function keys" à page keys (see 62).
Page 49: Key Module Km710
Getting to know the Desk Phone CP710 KEY MODULE KM710 The KM710 is an optional key module attached and connected to the right side of the phone that provides an additional 12 illuminated and programmable function keys at two levels, i.e. additional 24 functions (see "Programmable function keys"...
Page 50: Updating The Phone
Getting to know the Desk Phone CP710 Key module bright- Select “Key module brightness”. The current setting is displayed. ness Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting.
Page 51: Operating The Desk Phone Cp710
Operating the Desk Phone CP710 Operating the Desk Phone CP710 The following descriptions provide an overview of how to operate the phone. Before operating, you should set up the user password to protect the phone against unauthorized use (see "Privacy and security" à page 156).
Page 52: Opening Details Of A Conversation Or Conducting A Call
Operating the Desk Phone CP710 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 My Line History: Laura Davis ONLY MLPP ...811 FPK option-2 30.10.21 – 03:39 AM 5 mins FPK option-3 09.10.21 – 19:13 1 mins Away Charlie Miller 08.09.21 – 12:15 104 mins Available FPK option-5...
Page 53: Creating Or Editing Conversations
Operating the Desk Phone CP710 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Call Contact details History John Doe Share contact +4915118203911 Delete 12 min Select “Contact details”. This displays the contact details for a conversation. Contact details CREATING OR EDITING CONVERSATIONS Conversations are created based on dialled or received calls.
Page 54 Operating the Desk Phone CP710 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Conversations John Doe Missed call (00:15) 0101234577 12 mins Received call (01:15) Open the details of the conversation using the navigation key. Select “Contact details”. Contact details Select the corresponding icon to open the edit mode. You can complete the fol- lowing fields for a contact: Last name: Last name of the contact First name: First name of the contact...
Page 55: Searching For Conversations
Operating the Desk Phone CP710 Create a new contact from the conversation list You can create a new contact from the conversation list with no previous history. 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Conversations John Doe Missed call (00:15) 0101234577 12 mins Received...
Page 56 Operating the Desk Phone CP710 Enter the first digits of the phone number to see all phone numbers starting with the digits in the search box. Use the key to switch from numeric to alphanumeric input. Press the function key next to a search result to call the contact. Search for names (alphanumeric search string) Searching for text strings (alphanumeric search) depends on the configuration of the LDAP.
Page 57 Operating the Desk Phone CP710 Search input Functionality Matches any entries where the last name starts AMBER,, with “amber,” Matches any entries where the last name is AMBER, P exactly "amber" and the first name starts with "p". Matches any entries where the last name starts with "amber, peter".
Page 58: Filtering Conversations
Operating the Desk Phone CP710 order is based on the first character of the first name or last name as displayed in the conversation list. FILTERING CONVERSATIONS When you want to filter conversations, it is possible to do so from the screen “List options”.
Page 59: Deleting Conversations
Operating the Desk Phone CP710 the history option. 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 My Line History: Laura Davis ONLY MLPP ...811 FPK option-2 30.10.21 – 03:39 AM 5 mins FPK option-3 1 mins 09.10.21 – 19:13 Away Charlie Miller 08.09.21 –...
Page 60 Operating the Desk Phone CP710 Conversations Select “Conversations”. Press the navigation key to enter the list options. 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 List options Mark missed calls as read Delete all conversations New conversation Filtered conversation view Select the option “Mark missed calls as read”. All missed calls are now marked as read.
Page 61: Telephony Interface
Operating the Desk Phone CP710 Telephony interface TELEPHONY VIEW Incoming call 04:22 PM +491772456… (00:26) +4415118302911 My Line Answer Incoming call +491772456 ...811 FPK option-2 FPK option-3 Deﬂect Away John Doe Charlie Miller +4915118203911 Available FPK option-5 Break RECEPTION N... Your phone rings and the notification LED flashes.
Page 62: Programmable Function Keys
Operating the Desk Phone CP710 During a call, select any function key to perform the corresponding action such transferring the call. Switching to a different menu during a call Use the key while on a call to switch to “Conversations”. Programmable function keys Programmable function keys are situated on the left of the display and in the “Favourites”...
Page 63: Programmable Keys On The Key Module
Operating the Desk Phone CP710 Use the navigation key to select an available function, e.g. “Call waiting”. Confirm the selection. To change the label displayed on the screen, select “Label” and change the name Label using alphanumeric input with the dialpad. Save the setting.
Page 64: Program The Function Keys
Operating the Desk Phone CP710 138) “DSS” keys (see "Calling with a direct station select (DSS) key" à page Line and direct station selection (DSS) keys can only be programmed by the "Administrator settings" à page administrator (see 68). Program the function keys Press and release the adjacent function key.
Page 65: Inline Notification
Operating the Desk Phone CP710 Inline notification Prerequisites The administrator has enabled rollover visual alerts and determined how rollover calls are to be signalled. The phone is active (or held) in a call on a different line. Inline notification can be activated for the following situations: DSS calls: Shown for an alerting DSS call (i.e.
Page 66: Shortened Inline Notification
Operating the Desk Phone CP710 On any screen except “Favourites” and editing screens. It is not shown when the phone is in the power saving state and locked. Whenever a “Group pickup” or BLF call is available to be picked up, provided the phone has not been configured for an on-screen alert.
Page 67: User Settings
Operating the Desk Phone CP710 USER SETTINGS Menu You can adjust local settings for the phone using the menu “User settings”. The menu structure consists of several levels. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 68: Administrator Settings
Operating the Desk Phone CP710 Phone Select “Phone”. Select “Display”. Display Select “Brightness”. Brightness Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting. ADMINISTRATOR SETTINGS Refer to the administration manual for your phone for more information on this topic.
Page 69: Remote Monitor And Access Warnings
Operating the Desk Phone CP710 If your administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon ( ) in the status bar at the top of the screen. Activating a diagnostic call When connection problems with a specific destination occur, the administrator may ask you to enter an activation code before the number of the contact, which...
Page 70: Status During Connection
Operating the Desk Phone CP710 STATUS DURING CONNECTION The icon is displayed in the status bar and flashes during the remote con- nection. SSH access During SSH access the user action is remotely observed. During the access period the menu key LED flashes amber while the status icon is available to be seen to inform the user about the ongoing observation.
Page 71: Configuring The Phone Default Settings
Configuring the phone default settings Configuring the phone default settings Adjusting the display brightness You can adjust the brightness of the display to suit the ambient lighting. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 72: Adjusting The Key Clicking Sound
Configuring the phone default settings Handset Headset Handsfree Rollover Alert beep Call waiting tone Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Audio”. Audio Select “Volumes”.
Page 73 Configuring the phone default settings Enter and confirm the user password, if required. Select “Phone”. Phone Select “Key click”. Key click Adjusting the volume Select “Volume”. Volume 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Volume Medium High Select the default setting using the adjacent function key. You can choose between the following options: Off (no clicking sound) Medium...
Page 74: Connecting To Openscape Uc
Configuring the phone default settings 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Active for: Dialpad only All keys Select the scope for the key clicking sound: Dialpad only All keys Save the setting. Connecting to OpenScape UC You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 75 Configuring the phone default settings If you experience difficulties with the OpenScape UC configuration, contact the administrator.
Page 76: Making Calls
Making calls Making calls Incoming calls The phone rings if the ringtone is active. The notification LED also flashes. The call- ing party information (e.g. name, phone number) is displayed in the status bar and in the information section on the central part of the display. 04:22 PM +491772456…...
Page 77: Answering A Call Via The Headset
Making calls Answer Select “Answer”. Optionally, select the key shown. The key lights up . The speakerphone function is activated. Adjust the call volume, if necessary (see "Volume" à page 27). Suggestions for using the speakerphone mode Adjust the call volume while speakerphone mode is active. The ideal distance between the user and the phone in speakerphone mode is 50 cm.
Page 78: Answering A Video Call
Making calls Auto Headset To deactivate the automatic headset answering function, press “Auto Headset”. The LEDs of the function and the headset keys are off. ANSWERING A VIDEO CALL The phone does not support a video camera and is restricted to video reception. Incoming video calls appear as incoming calls.
Page 79 Making calls Video screen with door opener call Door opener The phone supports up to four independent door openers that may use different control methods each. The feature “Door opener” can support several ways to control a door opener: Via phone call to door opener Via HTTP/S request to door opener Direct video stream A door opener may also be associated with up to four cameras that can send video...
Page 80 Making calls 04:22 PM John Doe (00:26) +4415118302911 If the call has associated video, the call screen with video media is displayed after accepting a call. If a call is from associated door opener, screen behaviour is dependent on the Automatic door video configuration.
Page 81: Ending A Video Call
Making calls Hide video during a video call After accepting the video call, select the crossed out camera icon. When you hide video using the function key, the following screen is displayed. 04:22 PM John Doe (00:26) +4415118302911 Select the camera icon to display the video. To hide the video, select the icon.
Page 82: Deflecting A Call
Making calls DEFLECTING A CALL Prerequisite: An incoming call is displayed or signalled. The function is approved by the administrator. Select “Deflect”. The conversations view is displayed. If a destination phone num- Deflect ber is configured, it will appear as the top entry in the list (see "Permitting call deflec- tion"...
Page 83: Off-Hook Dialling
Making calls Dialled and received calls Subscribers from Exchange Subscribers from a “Corporate directory” Imported contacts If you cannot find received or dialled calls in the list, check if the call log is activ- ated. OFF-HOOK DIALLING Lift the handset. The input field in is displayed.
Page 84: Entering The Phone Number First
Making calls 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 John Doe 12mins Received call (01:15) Linus Blanket 08:12 Missed call (00:05) 01772456668 Monday Dialled call (00:10) The input field in “Conversations” is opened in numeric mode. Internal: Enter the phone number. External: Enter external code and phone number.
Page 85: Dialling With The Selected Dialling Key
Making calls DIALLING WITH THE SELECTED DIALLING KEY Calling a permanently displayed contact When you press a selected dialling key, the associated contact or phone number is displayed and the connection is set up. Press the function key of the associated phone number or contact name. The con- Name nection is set up.
Page 86: Redialling
Making calls 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Conversations John Doe Missed call (00:15) 0101234577 12 mins Received call (01:15) The conversations list is displayed on the screen. If the contact you want is not vis- ible, then select by scrolling with the navigation keys. Optionally, search by entering the phone number or name.
Page 87: Calling Back A Missed Call
Making calls Redialling from a connected key module If “Redial” is not displayed on the key module, press the key to change the level. Select “Redial”. Redial Redialling via “Favourites” Press the key to open the main menu. Select “Favourites”. Favourites Select “Redial”.
Page 88: Requesting Callback
Making calls REQUESTING CALLBACK You can request a callback if the contact called is busy or if nobody answers. You receive a callback when the other party's line becomes free. This option is only available if both you and your administrator have activated the function (see "Permitting a callback"...
Page 89: During A Call
Making calls During a call ACTIVATING OR DEACTIVATING THE MICROPHONE You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office for example. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.
Page 90: Switching From Speakerphone Mode To The Handset
Making calls Listening in US mode To open listening in US mode, press the key. Hang up the handset. Proceed with your call. SWITCHING FROM SPEAKERPHONE MODE TO THE HANDSET Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. The key is no longer illuminated.
Page 91: Displaying Dtmf Digits
Making calls DISPLAYING DTMF DIGITS The phones are able to send DTMF tones when dialpad buttons are pressed during an active call. You can control if you want the DTMF digits to be shown on your display. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 92: Consulting A Second Party
Making calls The DTMF-based functions can only be sent when a call is active and can also be configured locally on the device, on the web interface, or via the RingCentral server. Prerequisite: You are conducting a call. While on the screen “Active call”, press the DTMF sequence of the dialpad keys that is configured to a specific action, e.g.
Page 93: Switching To The Held Party (Alternating)
Making calls The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Enabling or disabling “Hold and hang-up”" à "Hold and hang-up" is disabled (see page 187). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.
Page 94: Establishing A Conference
Making calls A server (multi-party) conference: A media server hosts a large conference call and all participants automatically establish a new single call to the media server. Prerequisite: You are conducting a consultation call or have accepted a second call and the conference function is allowed (see "Allowing a conference"...
Page 95: Putting On Hold And Retrieving Alternately Or Simultaneously
Making calls Optionally, press the loudspeaker key, if you are in speakerphone mode. Both call partners remain connected. You are disconnected from the conference call. Disconnecting a party Select “End conf.”. Both connections are closed. End conf. Ending the server hosted conference Allowing call partners to continue a conference after you exit Select “Exit conf.”.
Page 96: Connecting Parties
Making calls CONNECTING PARTIES You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call and call joining is allowed. Select and confirm the option shown. The active and held calls are joined. you can Complete transfer hang up the phone.
Page 97: Answering A Second Call
Making calls You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call (see "Allowing call waiting" à page 190).
Page 98: Prerequisite: You Are Conducting A Call And Call Waiting Is Allowed
Making calls Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if “Hold and hang-up” is disabled (see "Enabling or disabling “Hold and hang-up”"...
Page 99: Transferring A Call
Making calls If you did not set a phone number when programming call deflection, you are prompted to enter a destination phone number for call deflection. Enter and confirm the destination phone number. The second call is deflected to the destination specified. You are reconnected with the first party.
Page 100: Ending A Call
Making calls point. Announce the call you want to transfer. Select “Complete transfer”. Complete transfer If the party does not answer You do not have to wait for the second party to answer before you can transfer the call. Select “Complete transfer”. Complete transfer Optionally, hang up the handset or, if speakerphone mode is active, press the illuminated key to transfer the call.
Page 101: Configuring Local Call Forwarding
Making calls Optionally, select “End”. Optionally, press the key shown. The LED goes out. Optionally, press the key shown. The LED goes out. After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown on the phone screen. Configuring local call forwarding You can also configure the call forwarding settings via “Presence”...
Page 102: Using Microsoft® Exchange
Making calls Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Incoming calls”. Incoming calls Select “Forwarding”. Forwarding Select “Alerts”. Alerts Enable or disable visual alerts, i.e. messages on the screen. Visual Enable or disable audible alerts, i.e.
Page 103: Searching For Contacts Via Conversations
Making calls Configuration Select “Configuration”. Use the navigation keys to scroll, if required. Select “Microsoft® Exchange”. Microsoft® Exchange Edit the settings for the Microsoft® Exchange server by entering the following information: IP address of the server Username User password Folder (optional) for the source data Save the setting.
Page 104: Listening To Voice Mail
Making calls 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Call Contact details History John Doe Share contact +4915118203911 Delete 12 min Select “Contact details” to display the details of the contact. Contact details Select “History” to view the call history. History Select “Share contact”...
Page 105 Making calls 04:22 PM 04:22 PM Fri, 22 Oct 2021 Fri, 22 Oct 2021 SiB-4989700123456 SiB-4989700123456 My Line Favourites ONLY MLPP ...811 FPK option-2 Conversations FPK option-3 Voicemail Away Charlie Miller SiB-4989700123456 Settings Available FPK option-5 Break RECEPTION N... The notification LED lights up to signal new messages. It only extinguishes when all messages have been picked up.
Page 106: Using Bluetooth
Using Bluetooth Using Bluetooth Bluetooth is an open standard for high-performance technology and wireless com- munication, e.g. between PCs and tablets or mobile telephones and headsets. In contrast to infra-red connections, Bluetooth can be used over distances of up to 10 meters even without direct visibility of the communicating devices.
Page 107: Pairing Bluetooth Devices
Using Bluetooth Connecting stores the pairing information and identification key of the device on the phone. To pair the device with another phone, it must be disconnected, i.e. the key must be removed. PAIRING BLUETOOTH DEVICES Press the key to open the main menu. Open “Settings”.
Page 108: Connecting Or Disconnecting A Bluetooth Device
Using Bluetooth Pairing is only performed the first time a link is established between the Bluetooth device and the phone. If the Bluetooth device is successfully paired, no further access authorization checks are necessary. Instead, each subsequent check uses the previously created link key. CONNECTING OR DISCONNECTING A BLUETOOTH DEVICE After pairing, the device must be connected to the Desk Phone CP710.
Page 109: Receiving A Vcard
Using Bluetooth RECEIVING A VCARD "Activating Bluetooth" à Prerequisites: Bluetooth is enabled on the phone (see page 119). A vCard file is stored on the Bluetooth enabled device (PC, tablet, mobile phone, etc.). Start the data transfer on the device. If a vCard is transmitted, you are asked to accept the data transfer.
Page 110: Synchronize Contacts With A Paired Device Via Bluetooth
Using Bluetooth Select “Share contact”. A search for devices in the vicinity of the phone is initiated. Wait until the device is displayed. Select and confirm the transfer on the selected device, e.g. a laptop. The vCard for the entry is sent (you will receive confirmation). Save the vCard information on the remote device.
Page 111: Using A Bluetooth Headset
Using Bluetooth Synchronizing contacts 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Disconnect Paired device Conﬁgure Remove Device Select “Configure”. Configure There are two options for synchronizing the contacts: Synchronize contacts now: by selecting this option, the transfer of contacts between the mobile phone and the Desk Phone CP710 starts immediately. Automatic synchronize contacts: by enabling this option, the transfer of contacts between the device and the Desk Phone CP710 starts auto- matically when the two devices are connected via Bluetooth.
Page 112: Pairing And Connecting A Bluetooth Enabled Headset
Using Bluetooth PAIRING AND CONNECTING A BLUETOOTH ENABLED HEADSET Pairing and connecting a Bluetooth enabled headset requires the same pairing and connecting procedure for all Bluetooth devices: Enable Bluetooth pairing mode on the headset (see the user manual sup- plied with the device). Start pairing the device (see "Pairing Bluetooth devices"...
Page 113: Pairing And Connecting A Bluetooth Enabled Conference Phone
Using Bluetooth PAIRING AND CONNECTING A BLUETOOTH ENABLED CONFERENCE PHONE Below is an example of pairing, connecting, and testing the conference phone “Konftel 60W”. Prerequisite: Bluetooth is enabled on the phone (see "Activating Bluetooth" à page 119). The conference phone is ready for use but switched off. Finding and pairing the conference phone Hold down the trim key on the conference phone for two seconds until the blue display lights flash.
Page 114: Using A Bluetooth Hands-Free Device
Using Bluetooth Using a Bluetooth hands-free device You can control calls on the HFAG (hands-free audio gateway, e.g. mobile device) from the phone via Bluetooth. Once the mobile device is connected to phone via Bluetooth, you can see the mobile’s battery level in the status bar of the main menu. The icon “Telephony”...
Page 115: Hfag Call States In "Conversations
Using Bluetooth HFAG CALL STATES IN “CONVERSATIONS” Connected HFAG calls are displayed in “Conversations”. The HFAG call is dis- tinguished from native calls by a special call state icon below the user name or phone number. Using a Bluetooth keyboard A Bluetooth keyboard can be paired with the phone.
Page 116: Using A Bluetooth "Remote Button
Using Bluetooth Navigation keys The navigation keys on a Bluetooth keyboard substitute the following keys on the dialpad: Direction keys = direction keys (up / down, left / right, OK) Enter = OK Backspace = Back Esc = Go to landing screen Tab = Menu key Menu = Menu key “Volume”...
Page 117: Trigger On Reconnect
Using Bluetooth Enable Bluetooth pairing mode on the device (see the user manual supplied with the device). Start pairing the device (see "Pairing Bluetooth devices" à page 107 After successfully pairing the device, connect it with the phone (see "Con- necting or disconnecting a Bluetooth device"...
Page 118: Using A Bluetooth Temperature Sensor
Using Bluetooth Trigger on reconnect Enable “Trigger on reconnect”. Save the setting. Using a Bluetooth temperature sensor A Bluetooth temperature sensor can be connected to the Desk Phone CP710 to detect temperature and humidity measurements and display them on the phone screen.
Page 119: Deactivating The Temperature Sensor
Using Bluetooth DEACTIVATING THE TEMPERATURE SENSOR To deactivate the temperature sensor, it must be removed from the list of the "Managing Bluetooth devices" à page “Paired devices” (see 120). Bluetooth settings ACTIVATING BLUETOOTH The Bluetooth function must be enabled by the administrator. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 120: Managing Bluetooth Devices
Using Bluetooth Bluetooth Select “Bluetooth”. Select “Configuration”. Configuration Select “Phone name”. Phone name Edit the phone name using the dialpad. Save the setting. MANAGING BLUETOOTH DEVICES The following functions are available in the Bluetooth pairing manager: "Pairing and connecting" à page Adding a Bluetooth device (see 106) Deleting a Bluetooth device list...
Page 121: Disconnecting A Bluetooth Enabled Device Automatically
Using Bluetooth DISCONNECTING A BLUETOOTH ENABLED DEVICE AUTOMATICALLY If the device is proximity-system enabled, proximity monitoring is activated by default. As soon as the paired device comes into the vicinity of the phone, the con- nection is established automatically. If the device is moved out of reach for the Bluetooth proximity sensor, the connection is dropped.
Page 122: Deactivating Audio
Using Bluetooth Proximity Threshold Select “Proximity Threshold”. Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting. Checking the proximity sensor Check different positions of your Bluetooth device at which the connection can Proximity Indicator still be maintained by moving the device closer and further away from the phone.
Page 123: Removing A Bluetooth Device From The List
Using Bluetooth REMOVING A BLUETOOTH DEVICE FROM THE LIST You can remove a single Bluetooth device from the list. Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Bluetooth”.
Page 124: Blacklist For Bluetooth Devices
Using Bluetooth Save the setting. Blacklist for Bluetooth devices The blacklist contains the Bluetooth devices for which a connection set-up attempt is rejected by the Desk Phone CP710. The connection will only be allowed if the connection is triggered by the Desk Phone CP710. ADDING BLUETOOTH DEVICES TO THE BLACKLIST Press the key to open the main menu.
Page 125: Beacon
Using Bluetooth Beacon The phone can make contact via Bluetooth with smartphones or tablets in the vicinity using beacons. Information can then be exchanged between the phone and, for example, the smartphone. There are two option available: “Eddystone” is an Open Source project from Google for beacon applic- ations.
Page 126: Connecting To A Server For Phone Beacons
Using Bluetooth CONNECTING TO A SERVER FOR PHONE BEACONS This setting is read-only and can only by changed by the administrator via the web interface. SETTING THE UUID Th Universally unique identifier (UUID) is an alphanumerical “name” for each device by which the devices are recognized in any network.
Page 127 Using Bluetooth displays, VCRs), Peripherals (mice, joysticks, keyboards), and wearables Minor, comprising subcategories such as cellular phones, cordless phone, payphones, modems Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Bluetooth”.
Page 128: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 129: About Programming A Key
Programming the function keys CF busy - ext. Call waiting CF busy - int. Immediate ring Ringer off Start recording Hold AICS ZIP tone Alternate Server feature Blind transfer call Transfer call Send URL Deflect 2nd alert 1) The feature is not available on an OpenScape 4000 phone system. 2) This function may be available only if supported by the SIP server.
Page 130 Programming the function keys 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Program keys Cancel Key x Key module x Select “OK”. If the prompt is not displayed or a programmed function is not executed, you can launch key programming via the user menu (consult your administrator about the current setting).
Page 131: Labelling Function Keys
Programming the function keys Select the function (see "List of available functions" à page 128). A default label name is attached automatically. To change the label, see "Labelling function keys" à page 131. Save the setting. LABELLING FUNCTION KEYS When programming a function key, the default label is used for the function, e.g. “Redial”.
Page 132: Call Forwarding Depending On The Forwarding Type
Programming the function keys Dial number Destination Dial string Address Feature code Code Phone Some functions can only be programmed by the administrator, but their label can still be edited. Editing repertory dialling "Programming a key" à page Open the menu “Program keys” (see 129).
Page 133: Using Contact Data From A Conversation
Programming the function keys Confirm with the function key to set the call forwarding type. Enter the phone number of the destination. Confirm the input. Edit the label, if required (see "Labelling function keys" à page 131). Save the setting. USING CONTACT DATA FROM A CONVERSATION You can assign phone numbers to selected function keys using the contact data from an existing conversation.
Page 134: Setting Up A Selected Dialling Key
Programming the function keys 04:22 PM Fri, 22 Oct 2021 SiB-4989700123456 Program keys Cancel Key x Key module x Select “OK”. Select “Normal” (or select “Shifted” if the assigned function is on the second level). Normal Select “Unallocated”. Unallocated Save the setting. The function assigned to the key and the corresponding label are deleted.
Page 135: Resetting All Assigned Functions To Keys
Programming the function keys Select “OK”. Select “Edit selected dialling”. Edit selected dialling Select “Number”. Number Enter the phone number and confirm. Save the setting. Resetting all assigned functions to keys You can reset all keys you configured back to factory settings (see also "Resetting user data"...
Page 136: Making Calls In The Team
Making calls in the team Making calls in the team Group call The administrator can incorporate multiple telephones in a call pick-up group. If the phone belongs to a pick-up group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
Page 137: Picking Up The Group Call With The Key "Call Pickup
Making calls in the team Ring on group Ring on group Phone status call = Yes call = No Silent ringing Nothing Nothing Beep Handset Nothing Handset Beep Beep Handset Handset and Handset and Open listening loudspeaker loudspeaker Ringer Beep Headset Nothing connection...
Page 138: Picking Up A Group Call Immediately
Making calls in the team Pickup: Caller for: Party PICKING UP A GROUP CALL IMMEDIATELY The administrator has set up the group call so that it will be displayed immediately. Select “Call Pickup” in the group call display. Call Pickup Optionally, select the function key “Call Pickup”.
Page 139: Line Or Trunk Keys
Making calls in the team LINE OR TRUNK KEYS This function is not available on an OpenScape 4000 phone. Line or trunk keys can be configured by the administrator as line or DSS function keys in the left panel or in the menu “Favourites”, or on a connected key module. These function keys cannot be changed or deleted by the user.
Page 140: Incoming Calls
Making calls in the team Meaning of LEDs on line keys Meaning LED off: The phone is in idle mode. LED lights green: The line is in use on your phone. Outgoing call on the line Flashing green: "Incoming calls " à page Incoming call on the line (see The incoming call was prioritized and selected in accord- ance with the option "Automatic line selection for incom-...
Page 141: Answering Calls For A Secondary Line
Making calls in the team Optionally, lift the handset. The label (e.g. “My line”) is displayed in the call screen. Answering a call via a Bluetooth headset Prerequisite: A Bluetooth headset is connected and enabled (see "Pairing and con- necting a Bluetooth enabled headset" à page 112).
Page 142: Call Barging
Making calls in the team The phone rings. The caller and the relevant line are displayed. The notification LED flashes. "Incoming calls" à page Answer the call as described in section 140. Indicating new voice mail messages for a private secondary line Prerequisite: The secondary line is configured with line type of private.
Page 143: Making Calls On A Multi-Line Phone
Making calls in the team “Transfer” and “Consult” on BCA lines will fill the next free appearance. Active call without “Assist” key Line The line-key LED is solid red indicating the line is busy. Active conference call without “Assist” key A conference call among BCA users is in progress for the current device.
Page 144: Automatic Line Seizure
Making calls in the team Dial a number... Select “Dial a number...”. The input field in “Conversations” opens. Enter the phone number and confirm. You can also search for and use the contact from the conversation list. Selecting a line from “Favourites” Prerequisite: The line is accessible via “Favourites”...
Page 145: Forwarding Calls For The Primary Line
Making calls in the team Optionally, press the speaker key. Optionally, press the headset key. Select “Redial”. Redial Accessing the last dialled number from “Favourites” Press the settings key. Select “Favourites”. Favourites Select the line. Select and confirm the available line. Available Select “Redial”.
Page 146: During A Call
Making calls in the team DURING A CALL Making and receiving calls on a single line If you only use one line on your multi-line phone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line phone: Redial Consultation, see "Consulting a second party"...
Page 147: Lines With Hot Or Warm Line Function
Making calls in the team Line 1 Press line key for line 1. Optionally, select the option “Hold” or the function key. The call on line 1 is retrieved. The key label switches at short intervals. Putting a line on hold On a multi-line phone you can use the line keys to place calls on hold.
Page 148: Settings For Multiline (Keyset)
Making calls in the team SETTINGS FOR MULTILINE (KEYSET) The details for each keyset line contain supplementary information for the user. The following non-editable fields are displayed: Address: Displays the phone number for the line Ringer on / off: Shows whether the ringer is activated for this line Selection order: Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed You can influence the following options:...
Page 149: Entering A Number For The Hot And Warm Line Function
Making calls in the team Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 150: Direct Station Selection Keys
Making calls in the team Line The phone rings. The corresponding line key flashes and the available information is shown on the display. Direct station selection keys Apart from line keys, the administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.
Page 151: Call Pick-Up
Making calls in the team The selected line key illuminates . The connection is established through the selected line. The DSS destination is displayed. The administrator can configure the DSS key so that the connection is also estab- lished when the DSS contact has activated “Do not disturb” or “Call forwarding”. Consultation with the DSS contact The administrator has configured the DSS key for consultations.
Page 152: Deflecting A Call To A Dss Contact
Making calls in the team Office Select the DSS key, e.g. “Office”. The call is routed to your primary line and you are immediately connected with the other party via speakerphone. Monitoring a call Prerequisite: The administrator has enabled the option “Monitor Only”. Select the DSS key, e.g.
Page 153: Mobility Function
Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone set- tings are available to you on the other phone. Logging on to another phone Prerequisite: The mobility function is available on this phone.
Page 154: Logging A Mobile User Off When The Phone Is Locked
Mobility function The administrator may have configured that the user password must be entered to log off. Wait until all contacts and phone settings have been saved. Logging a mobile user off when the phone is locked Prerequisite: A mobile user has logged on to the phone with the mobility function and the phone is locked.
Page 155 Mobility function When starting a mobile login, the state will automatically be set to “Available” if “Mobile logout action” is not set to “None”.
Page 156: Privacy And Security
Privacy and security Privacy and security “Do not disturb” If "Do not disturb" is activated, the phone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at present. “Do not disturb” can be activated or deactivated using a programmable function key on the key module or from the menu “Presence”...
Page 157: Security
Privacy and security Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Incoming calls”. Incoming calls Select “Handling”. Handling Select “Allow DND”. Allow DND Save the setting. Security SETTING THE USER PASSWORD The user password protects the individual configurations, including language set- tings.
Page 158 Privacy and security The administrator can tell you about the rules for the characters and digits that must be used in the password. The preset password "000000" corresponds to an empty password. The phone cannot be locked, access to WBM is not allowed and the user menu is not pass- word protected (see also "Deactivating the password prompt"...
Page 159: Deactivating The Password Prompt
Privacy and security Deactivating the password input To deactivate the user password, follow the procedure described above and set the new password to the default setting “000000”. DEACTIVATING THE PASSWORD PROMPT You can deactivate the phone's password prompt if a password has already been configured.
Page 160: Locking The Phone
Privacy and security Save the setting. LOCKING THE PHONE To protect the phone against unauthorized access, you can lock the phone so that nobody can make calls or change settings without knowing the user password. Predefined numbers from the dial plan can still be dialled when the phone is locked.
Page 161 Privacy and security Enter and confirm the user password. The phone is unlocked if the password is cor- rect. Admin unlock Optionally, select “Admin unlock”. Enter and confirm the administrator password, if the user password is not known. The phone is unlocked if the password is correct. If the phone is locked, an emergency number entered by the administrator can be dialled using the dialpad or the option “Emergency call”.
Page 162: Other Settings And Functions
Other settings and functions Other settings and functions Audio settings RINGER TYPE Select your preferred ringer from the available audio files. If no individual audio files are available, the ring tone “Pattern” is set. To upload your own files in a “*.mp3” or “*.wav” format, use the web interface or consult the administrator.
Page 163: Pattern Melody
Other settings and functions PATTERN MELODY You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). Prerequisite: You have selected the ringer "Pattern". Press the key to open the main menu. Open “Settings”. Settings Open “User settings”.
Page 164: Room Character
Other settings and functions ROOM CHARACTER To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 165: Setting The Headset Port Use
Other settings and functions Standard mode US mode Select the open listening mode. The current mode is displayed. Save the setting. SETTING THE HEADSET PORT USE This setting defines if a headset or a conference unit is activated when pressing the headset key You can also configure this setting via the web interface (see "Web interface...
Page 166: Special Ringers
Other settings and functions Option No. 3, third configured option, e.g. a remote conference unit Disabled Active Select the required priority. Save the setting. SPECIAL RINGERS You can assign an individual ringer to incoming calls or events for identification of the type of call.
Page 167: Activating Or Deactivating The Ringer
Other settings and functions ACTIVATING OR DEACTIVATING THE RINGER You can see if the function is activated or deactivated from the corresponding icon in the status bar. Hold down the key shown. A long press of this key will toggle the ringer on or off (a status bar icon is shown when the ringer is off).
Page 168: Configuring Direct Video
Other settings and functions Configuring direct video When configured, the Desk Phone CP710 can display a video stream via the net- work that is connected to a door camera for visual access control. The phone screen can also display video streams from a video call. This function must be configured by the administrator.
Page 169: Date Display Format
Other settings and functions Select “Language”. Select the language. Save the setting. The display language is changed. When you change the phone’s language, the programmable key default labels provided by the phone during configuration will also change to the selected lan- guage.
Page 170: Time Display Format
Other settings and functions Enter and confirm the user password, if required. Select “Locality”. Locality Select “Date format”. The current setting is displayed. The following options are Date format available: dd.mm.yy mm/dd/yy dd/mm/yy Select the date format. Save the setting. Time display format You can also configure this setting via the web interface (see "Web interface...
Page 171: Activating The Screen Saver
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). ACTIVATING THE SCREEN SAVER Prerequisite: The administrator has uploaded images to the phone or you have uploaded your own images. Press the key to open the main menu.
Page 172: Uploading Images For The Screen Saver
Other settings and functions Phone Select “Phone”. Select “Inactivity”. Inactivity Setting the idle time Select “Idle time (mins)”. The current idle time is displayed. Idle time (mins) Select an idle time interval. The following options are available (in minutes): 0 (i.e. deactivated) 1 (default) Setting the slide time for the option “Slideshow”...
Page 173: Energy Saving Mode
Other settings and functions Your new images are displayed the next time you start the screen saver. Energy saving mode Set how long the phone screen can remain idle before the background lighting automatically switches off and the screen turns dark. The shorter the time for the screen to dim the less energy is consumed.
Page 174: Setting The Difference Between Daylight Saving And Standard Time
Other settings and functions Prerequisite: The option “Auto DST” is deactivated (see "Enabling automatic day- light saving time" à page 175). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Date and time”.
Page 175: Enabling Automatic Daylight Saving Time
Other settings and functions ENABLING AUTOMATIC DAYLIGHT SAVING TIME You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required.
Page 176: Resetting User Data
Other settings and functions Network information Select “Network information”. The following information is displayed: DNS name: Name or number of phone. URL: HTTP address of the web interface. This address is specified in the address line of the Internet browser and is used to call up the web interface of the phone in the browser.
Page 177: Managing Avatar Images
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Reset”. Reset The user data is reset to factory settings. Managing avatar images You can download new avatar images to the phone and use them to change the picture of a contact.
Page 178: Assigning A Contact Avatar
Other settings and functions 2. Select the image and click “Delete”. ASSIGNING A CONTACT AVATAR When transfer process is successful, the image is available on the phone and can be attached to a contact. Select “Conversations”. Conversations To search for a contact, enter the first letters or the phone number in the search field.
Page 179: Using Call Forwarding
Other settings and functions Because of its direct impact, "Unconditional" call forwarding has the highest pri- ority, followed by "No reply" and "Busy". Active call forwarding for "Unconditional" is displayed in the main menu. A phone number may already be assigned to each call forwarding type. Call forwarding cannot be activated if the phone number is not registered.
Page 180: Saving Destination Phone Numbers For Call Forwarding
Other settings and functions SAVING DESTINATION PHONE NUMBERS FOR CALL FORWARDING You can enter the call forwarding settings via the user menu (see "Configuring local call forwarding" à page 101) Optionally, you can enter the call forwarding settings using the web interface (see "Web interface (WBM)"...
Page 181: Copying And Pasting Destination Phone Numbers
Other settings and functions All calls (unconditional) External calls Internal calls Each option may be activated separately and have their own destination. You can check if a call forwarding type is already activated by selecting the for- warding type. Select the forwarding type. e.g. “All calls”. The same procedure applies to all call for- All calls warding options.
Page 182: Activating Or Deactivating Call Forwarding
Other settings and functions Select “Paste”. Save the setting. ACTIVATING OR DEACTIVATING CALL FORWARDING Prerequisite: A destination has to be entered first in order to activate the for- warding type. Open “Presence”. Disable the forwarding type “All calls” if you want to use the call type “Busy”. All calls Select “Forwarding controls”.
Page 183: Call Forwarding Chain
Other settings and functions Enter the required time in seconds (maximum 60). Conclude your input. Save the setting. The new time is displayed. CALL FORWARDING CHAIN Sometimes calls to a contact are forwarded to another contact who also has call forwarding or DND (“Do not disturb”) activated.
Page 184: Cti Calls
Other settings and functions Forwarding menu Forwarding for all call types can be configured via the Presence screen of the device. The Forwarding menu is opened either using the configured via the user menu and contains the three forwarding types: Unconditional Busy No reply (after xs)
Page 185: Beep On Auto-Reconnect
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). This option is programmed by the administrator. Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required.
Page 186: Paging Call
Other settings and functions Beep on auto- Enable “Beep on auto-reconnect”. reconnect Save the setting. PAGING CALL A paging call is an one way broadcast, for example a real-time announcement to one or more users. Prerequisite: RingCentral server type must be configured and CTI calls option must be disabled.
Page 187: Setting The Hold Reminder Time
Other settings and functions Allow hold reminder Enable or disable “Allow hold reminder”. Save the setting. Setting the hold reminder time Use “Hold reminder” to specify when you want to receive an automatic reminder about a held call. The minimum reminder time is 1 minute, the maximum time is 15 minutes.
Page 188: Enabling Or Disabling "Music On Hold
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”.
Page 189: Permitting Call Deflection
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”.
Page 190: Deflecting To A Phone Number From An Existing Local Conversation
Other settings and functions Entering a destination phone number is not mandatory when call deflection is active. To forward a call, you will be prompted in the case of the unsaved des- tination phone number to enter a destination number or select a corresponding contact from the conversations list.
Page 191: Connecting Contacts By Hanging Up
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Incoming calls”. Incoming calls Select “Handling”. Handling Enable “Allow call waiting”. Save the setting. When “Call waiting” is activated, you can toggle a configured key to switch call wait- ing on or off.
Page 192: Settings For Autodial Delay
Other settings and functions Press the key to open the main menu. Open “Settings”. Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Connected calls”. Connected calls Enable “Allow call transfer”. Allow call transfer Save the setting.
Page 193: Allowing "Busy When Dialling" For Outgoing Calls
Other settings and functions Automatic dial delay does not work if you are using a dial plan with numbers con- figured to be dialled immediately. The number is automatically dialled as soon as the digits entered matches an entry in the dial plan. Allowing “Busy when dialling”...
Page 194: Enabling Immediate Dialling
Other settings and functions Configuration Select “Configuration”. Select “Outgoing calls”. Outgoing calls Enable “Transfer on ring”. Transfer on ring Save the setting. Enabling immediate dialling “Immediate dialling” should only be activated if your administrator has con- figured and approved a dial plan. “Immediate dialling”...
Page 195: Allowing A Conference
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Outgoing calls”. Outgoing calls Enable “Callback”. Callback Save the setting. Allowing a conference This option allows or blocks the function “Conference” and applies to local or server based conferences.
Page 196: Activating Or Deactivating The Led Notification
Other settings and functions Settings Open “Settings”. Open “User settings”. User settings Enter and confirm the user password, if required. Select “Configuration”. Configuration Select “Connected calls”. Connected calls Enable “Join in conferences”. Join in conferences Save the setting. Activating or deactivating the LED notification If the phone has a new missed call and switches to power saving mode, the screen will be black but the notification LED remains red.
Page 197: Selecting The Led Notification For Missed Calls
Other settings and functions Notification LED Select the option. Save the setting. SELECTING THE LED NOTIFICATION FOR MISSED CALLS As a user, you can choose whether you want the notification LED to light up to sig- nal that you have missed calls. LED notification is activated by default.
Page 198: Call Logging
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 209). Select “Conversations”. Conversations The notification LED is automatically cleared. However, the count of missed calls and the icon for each missed conversation entry is still displayed. To clear these you must access the conversation screen for each missed conversation entry.
Page 199: Displaying The Missed Call Log
Other settings and functions DISPLAYING THE MISSED CALL LOG All missed calls intended for this line are logged and new missed calls are dis- played. If "Include calls answered elsewhere" is disabled, missed calls for this line answered either by other contacts in the group or with "Directed pickup" are neither displayed nor logged (see also "Group call"...
Page 200: Call Recording
Other settings and functions On entering the call log list, the phone will refresh the data from RingCentral and perform synchronization. The phone will update the call log on each start-up when a call has finished or when the administrator enables the sync call log fea- ture.
Page 201: Explanations Of Recording
Other settings and functions If you pause the recorder, nothing will be recorded. If there are no calls, the recorder likewise pauses. Mode “Auto start” The phone starts the recorder automatically. You can however stop or pause the recorder yourself and restart it. If a call has already been recorded, new incoming and outgoing calls will also be recorded.
Page 202: Non-Recordable Calls
Other settings and functions Automatic call acceptance Secured or unsecured line Non-recordable calls Non-recordable calls are outgoing and incoming calls that have not yet reached full connection status, such as a ringing call only paused when you have held a call being recorded.
Page 203: Recording Calls
Other settings and functions RECORDING CALLS Call recording with “Auto start” Standby mode is activated in idle mode. The recording symbol is displayed. You cannot switch off the recorder. If you have accepted a call or called a contact and the contact answers, the call is recorded automatically (to check which calls can be recorded, refer to "Recording information"...
Page 204: Consultation During Call Recording
Other settings and functions Stop recording Select “Stop recording”. You can start the recording again at any time, for example to continue recording the current call. Ending call recording automatically Prerequisites: You are making a call. Recording has started. The recording symbol flashes (red / grey) on the display.
Page 205: Call Recording While Alternating
Other settings and functions The first party is placed on hold. Call recording while alternating Prerequisites: You have an active or held consultation or second call. Recording has started. The recording symbol flashes (red / grey). You are connected with the second party. You hear a beep and the recording sym- flashes (red / grey) for the second call.
Page 206: Your Call Is Included In A Conference During The Recording
Other settings and functions You have set up a conference. The conference call is now being recorded. You have performed a consultation or accepted a second call ( see "Con- sulting a second party" à page 92 "Call waiting (second call) " à page 96).
Page 207: Diagnostic Data
Other settings and functions Holding the call on the line You are making a call, for example on line 1. You hear a beep and the recording symbol flashes (red / grey). The call is now being recorded. Select line key 1. The line key LED lights up amber. The call is now on hold. The Line 1 recording is stopped while the call is on hold.
Page 208: Individual Settings That Impact Energy Efficiency
Other settings and functions Diagnostic inform- Select “Diagnostic information”. You see a numbered list of phone parameters with ation the current settings. Individual settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your phone and therefore contribute in an important way to protecting the envir- onment.
Page 209: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface For more information on the IP address, the web interface address, and how to connect the phone to the network, refer to the section...
Page 210: User Menu
Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.
Page 211 Web interface (WBM) Downloading a contact list via the browser 1. Open the user pages in the browser with the URL of the phone. 2. Log on to the “User Settings” using your password. 3. Select “Contacts transfer”. 4. Click on “Choose file” and navigate to a local or remote folder. 5.
Page 212: Exporting Contacts Via Wbm
Web interface (WBM) Exporting contacts via WBM You can export your contacts from your phone through WBM interface so you can use them elsewhere. Downloading a contact list from the phone via the browser When exporting contacts via Internet Explorer browser, the contacts file “*.CSV” is written directly on to the browser page and must be copied and pasted.
Page 213: Fixing Problems
Fixing problems Fixing problems Error and warning messages Indications that represent full errors that make normal operation impossible are dis- played as “errors”. Indications that represent conditions where the phone can still be used but will operate subject to certain restrictions are displayed as “warnings”. Both error and warning messages (bar shaped notifications) are removed as soon as the relevant condition no longer applies.
Page 214: Messages During Remote Configuration
Fixing problems No telephony possible (R**, L*, DO, TT) Example "No telephony possible (LI, RF2)" Warning messages (yellow notification): Limited keyset (WSS) Limited service (B8, NT) (where a failure may disrupt operation) Deployment error (A*, R*, D*) (where cloud deployment failed) Example "Limited service (NT)"...
Page 215 Fixing problems Code Priority Description A connection cannot be established to the Unify redirect server – No response A connection cannot be established to the Unify redirect server – Rejected A connection cannot be established to the Unify redirect server –...
Page 216: Special Features For Operation On An Openscape 4000
Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an Desk Phone on OpenScape 4000 as is the case for OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user. The restrictions are listed below: An Desk Phone on an OpenScape 4000 cannot actively park a user in the system.
Page 217 Index Index Administration AICS Zip tone Alerts Answering calls MultiLine Applications Activating an application Selecting an entry Applications menu Audio Room character Auto headset Autodial delay Background lighting Bluetooth Call Forwarding Holding Incoming Rejecting...
Page 218 Index Transferring Call forwarding Activating/deactivating Copying/pasting destination phone numbers Call forwarding chain Call forwarding information Call pickup Call recording Alternating AutoStart Call types Conference Consultation Controlling Icons Line key Multi-line Operating modes Second call Tips Call settings CTI calls MultiLine Call waiting CE marking Changing the date display...
Page 219 Index Conference Connecting parties Consultation Consultation call from second call Contact, deleting Context Context menus Control relays Conversations Creating Copying/pasting destination phone numbers Corporate directory Daylight saving Daylight saving,Coordinated Universal Time Deactivating the password Deactivating the user password Delayed ringer Deleting a contact Diagnostic call Dial plan...
Page 220 Index DSS call Call deflection DSS key Consultation Indirect pickup Rejecting a call Emergency call Emergency number Executive/secretary Fixed Function Keys Forwarding Saving a destination phone number Forwarding primary line Function key Programmable General information Graphic display Graphic display settings Idle mode for graphic display Group call Group calls...
Page 221 Index Headset Answering call automatically Holding Hot line Hotline For lines Icons Status line Immediate dialing Incoming calls MultiLine Answering calls Key modules 48-49 Language setting Country setting LDAP LED displays Direct station selection keys (DSS) Function keys Level Line utilization...
Page 222 Index Line/trunk keys Lines Hot and warm line Locking the phone Making calls MultiLine Microphone Missed calls Mobility MultiLine Answering calls LED displays 140,150 Making and receiving calls on a single line Multi-line Making and receiving calls with multiple lines MultiLine phone Normal dialing Open listening...
Page 223 Index Operating steps programming a key Parameters Phantom line Phone settings Pickup group Presence Primary line Privacy Private line Procedure programming a key Program/Service menu Programmable function key Programmable keys 62-63 Redial MultiLine Remote configuration Rollover 65, 149 Safety notes Saving destination phone number ScreenSaver 170-171...
Page 224 Index Searching for conversations Second call Ignoring Second call with consultation call Secondary line Security 156-157 Selected dialing key Setting headset port Settings Shared line SingleLine phone Softkey Softkeys Speakerphone mode 76, 89 Status icons Telephone maintenance Telephony interface SingleLine Time display format Toggle/connect Troubleshooting...
Page 225 Index Warm line For lines Web interface...
Page 227 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 228 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 229 atos.net...
Page 230 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

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