Page 1 Unify OpenScape Desk Phone CP110 OpenScape Voice OpenScape 4000 User Guide HFA 10/2024 A31003-C1000-U134-01-7619...
Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3 Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4 Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5 Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Setting the required option Service Intended use Telephone type...
Page 6 Call lists Settings menu Ports on the underside of the phone Threading the connection cables How to use network connections Updating the phone Telephone settings Setting the display contrast Audio Adjusting the speakerphone to the room acoustics Call settings Activating and deactivating second call System speed-dial numbers Speed dialling with extensions Individual speed-dial numbers...
Page 7 Turning the microphone on and off Ending a call Dialling Off-hook dialling On-hook dialling Dialling with the headset connected Dialling with selected dialling keys Dialling or correcting phone numbers Redialling the last number dialled Redialling a saved number Making calls with a DSS key Using the caller list Dialling contacts from the call lists Calling a contact from the directory...
Page 8 Switching to handset Open listening in the room during a call Turning the microphone on and off Ending a call Parking a call Manually parking a call Calling a second party (consultation) Transferring a call Saving phone numbers for redial Using the second call feature Entering commands using tone dialling (DTMF suffix dialling) Conference calls...
Page 9 Saving phone numbers for "Redial on a line" Line mailbox Picking up messages Identifying the line used Making calls on multiple lines alternately Ending the connection on a line key Entering a call on a line in a three-party conference Allowing a party to join a call Blocking other parties from joining a call Third-party monitoring...
Page 10 Desk Phone as an entrance telephone system (two-way intercom) System-wide speaker call Speaker call in a group Announcement (broadcast) to all members of a line trunk group Forwarding calls for other stations Storing a destination for another telephone / activating call forwarding Saving a forwarding destination for fax / PC / busy station –...
Page 11 Fixing problems Responding to error messages Troubleshooting Index...
Page 12 General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.
Page 13 General information SELECTING AND CONFIRMING ACTIONS Required operating steps with display text Press the key on the left or right side. Select an option in the menu or in lists using the navigator keys. The required option is selected. Volume Confirm the selected option.
Page 14 General information Intended use The Desk Phone CP110 is a desktop or wall-mounted unit designed for voice trans- mission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of the tele- phone can be found on the nameplate on the underside of the base unit.
Page 15 Getting to know the Desk Phone CP110 Getting to know the Desk Phone CP110 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset.
Page 16 Getting to know the Desk Phone CP110 The status LED displays the phone connection status. Incoming calls and new voice mails are visually signalled via the notification LED. The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various functions.
Page 17 Getting to know the Desk Phone CP110 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down...
Page 18 Getting to know the Desk Phone CP110 When the phone is not in idle mode, the notification LED shows the following sig- nal lights: Solid green light: the phone is off-hook, dialling, calling, ringing (outgoing) or connected. Flashing green light: incoming call. Solid amber light: call on hold.
Page 19 Getting to know the Desk Phone CP110 ä ö ß ü ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather...
Page 20 Getting to know the Desk Phone CP110 cursor freely and copy or insert text. Use the key to select further editor functions via the navigation keys and confirm each one of the following items: OK: Applies changes and closes the editor Delete: Deletes characters from right to left Cancel: Discards changes and exits the editor Mode (# can also be used here to switch):...
Page 21 Getting to know the Desk Phone CP110 Phone number The function key labels display the assigned key settings. For each label, a maximum of eight characters can be displayed. Status icon Press this key to return to the idle mode display from a call list. Press this key to return to the idle mode display from the Program or Service menu.
Page 22 Getting to know the Desk Phone CP110 DISPLAYS ON THE STATUS LINE FOR ADJUSTING THE VOLUME Use the keys to adjust the ringer, handset and speaker volume. The following status icons are displayed: Display Meaning Ringer volume in 10 levels Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode.
Page 23 Getting to know the Desk Phone CP110 Context menus If an up or down arrow appears beside an entry in the second line, a context menu is available whose options you can select using the navigator keys (see "Navigation keys" à page 16).
Page 24 Getting to know the Desk Phone CP110 Functions during a call In many operating situations you are offered appropriate functions or advisories in the second line of the display. Select the remaining other available hidden functions using the navigator keys. Example You set up a consultation call.
Page 25 Getting to know the Desk Phone CP110 Mailbox Use the key to access messages from services. The following messages are saved: Callback requests Voicemail MESSAGES (CALLBACK REQUESTS) New messages are signalled by the illuminated notification LED. This information remains active until all messages have been viewed or deleted. To access the messages, press the key.
Page 26 Getting to know the Desk Phone CP110 Call lists Calls to the phone, unanswered calls, and dialled phone numbers are saved in “call lists”. Answered calls can also be saved (for more information, contact the admin- istrator). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.
Page 27 Getting to know the Desk Phone CP110 Admin: Once the admin password is entered, this menu is available to the administrator. Use the navigator keys to navigate through the menus as described in the section "Navigation keys" à page Ports on the underside of the phone Network LAN port PC LAN port Optional power supply...
Page 28 Getting to know the Desk Phone CP110 THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 29 Getting to know the Desk Phone CP110 PC LAN port Network LAN port Updating the phone The phone application (“software” or “firmware”) is regularly updated by the admin- istrator to keep the safety and function of the software at the current level. During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.
Page 30 Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.
Page 31 Telephone settings Save. If you do not save, the default value will be set for the next call. Adjusting the ring volume Press the button in idle mode or while a call is in progress. Confirm the option shown. Volume? Raise or lower the volume.
Page 32 Telephone settings Modify the volume. Keep pressing the rocker button until the desired volume is set. Save. Call settings ACTIVATING AND DEACTIVATING SECOND CALL You can indicate whether or not you wish to accept a second call (call waiting) dur- ing a call.
Page 33 Telephone settings Functions and phone numbers as well as additional access codes can be saved on a speed-dial number. Because the number of characters for a speed-dial entry is limited, you can also link up to 10 speed-dial numbers for longer sequences. Example You want to lock your phone and simultaneously activate call forwarding when you leave the office.
Page 34 Telephone settings Settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in a way to protect the environment. You can reduce the ringer volume, display brightness and contrast – the default settings on delivery is 50 %.
Page 35 Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 36 Programming the function keys Transfer call Send URL Deflect 2nd alert Shift Show phone screen Built-in forwarding Personal directory Corporate directory Call log Directory The feature is not available on an OpenScape 4000 telephone system. Configuring function keys The available functions depend on your configuration. If a function is missing, consult your administrator.
Page 37 Programming the function keys A typical application of direct station selection keys is the executive / secretary con- "Making calls in an executive / secretary team" à page figuration (see 83). See also "Programming the function keys" à page Prerequisite: You have programmed a key with the function "Repdial key" or "Direct "Configuring function keys"...
Page 38 Programming the function keys Example: Entering a number with a pause Select and confirm the option shown. "P" appears on the display. Pause? Enter additional numbers. A pause is three characters long. Selected dialling keys with enhanced functions Some functions are not available via the menu, rather you have to enter codes to access them.
Page 39 Programming the function keys Deleting function key programming Deleting the phone number Open the menu. Confirm the option shown. Destinations? Repdial key? Select and confirm the option shown. Select and confirm the option shown. Direct station select? Press the required selected dialling or direct station selection key. Select and confirm the option shown.
Page 40 Making calls Making calls Receiving calls The telephone rings if the ring tone is active. If transmitted, the calling party inform- ation (name, phone number) is displayed. ANSWERING A CALL VIA THE HANDSET The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator).
Page 41 Making calls ANSWERING A CALL USING A DSS KEY Prerequisite: You have configured direct station selection keys on your telephone "Programming the function keys" à page 35 (see "Configuring selected dialling / direct station selection keys" à page 36). The phone rings. Press the corresponding function key.
Page 42 Making calls Enter the phone number of the phone you want to pick up the call. Displaying the called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the default display for call pickup groups is deactivated), you can lift the handset and enter the code for "Display on request".
Page 43 Making calls After the call has ended (either by you or the remote party), end of call notification with information about the duration of the call is displayed. Dialling OFF-HOOK DIALLING Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number.
Page 44 Making calls DIALLING WITH SELECTED DIALLING KEYS Prerequisite: You have set up a function key as a selected dialling key (see "Con- figuring selected dialling / direct station selection keys" à page 36). Press the programmed selected dialling key. 123456 If the party answers, activate the speakerphone mode Optionally, lift the handset.
Page 45 Making calls Number redial Press the redial key. If the party answers, activate the speakerphone mode. Optionally, lift the handset. Redialling from the menu Lift the handset. Optionally, press the key shown. Confirm the option shown. Redial? REDIALLING A SAVED NUMBER Prerequisite: You have saved a phone number (see "Saving phone numbers for redial"...
Page 46 Making calls Press the key to open the call list. Optionally, open the idle menu. Confirm the option shown. Caller list? To view calls, confirm each subsequent call displayed. Next? Dialling a phone number from the caller list Select and confirm the option shown. Call? The caller is automatically deleted from the caller list when a connection is finally set up.
Page 47 Making calls If there are missed calls, the first missed call is displayed with date and time. You are informed if the subscriber is currently free or busy. Select and confirm, as appropriate, until the required subscriber is displayed. Display next? Select and confirm to dial the subscriber displayed.
Page 48 Making calls CALLING A CONTACT FROM THE DIRECTORY Contacts can be selected from the corporate directory or personal directory. Two options are provided for entering the characters via the dialpad. Either using a quick search, or by using a mobile phone, or via SMS. This setting can be made in the main menu of the directory under "Setup menu"...
Page 49 Making calls Searching for subscribers Corporate directory Confirm to search in the corporate directory, for example. Confirm the quick search. You are prompted to enter the name you are searching Abb. dial no? for. Enter the first letter using the dialpad. The first name with the initial letter entered is "Dialpad"...
Page 50 Making calls Searching for a subscriber based on the phone number If you have a phone number and no longer know precisely to which subscriber it belongs, you can identify this subscriber based on the phone number. Press the function key to open the directory. Confirm to search in the corporate directory, for example.
Page 51 Making calls Dialling using individual speed-dial numbers Prerequisite: You have configured individual speed-dial numbers "Individual speed- dial numbers" à page Open the menu. Select and confirm the option shown. Speed dial? … Press the configured speed-dial key. The connection is established immediately. CALL DURATION DISPLAY The call duration display is configured by your administrator.
Page 52 Making calls "Making calls" à page Make your phone call as usual (see 40). A time limit is applied to project assignment. It is automatically deactivated if you have not used your phone for more than e.g. five minutes. TALKING TO YOUR TEAM MEMBER WITH A SPEAKER CALL You can place a speaker call to an internal party using the loudspeaker on their phone.
Page 53 Making calls Both your colleague and their call partner hear a warning tone. You can now start talking. To override, you must have the appropriate class of service. Override is not pos- sible if the called party has station override security activated. Forwarding calls For programming call forwarding, see "Overview of forwarding types"...
Page 54 Making calls before call forwarding is activated (you may be urgently awaiting this call for instance). Programming call forwarding If your phone belongs to an ONS group, call forwarding can be set up on any phone in the ONS group and then applies for all phones in the ONS group (see "Special parallel call (ONS) functions"...
Page 55 Making calls FIXED FORWARDING FOR ALL CALLS If you have programmed a destination for fixed forwarding, you can activate and deactivate this using the key "Call forwarding". The programmed forwarding des- tination remains valid until you change or delete it. Configuring or modifying a fixed forwarding destination Open the menu.
Page 56 Making calls Forwarding type? Confirm the option shown. The display shows "Fixed forwarding" and the for- warding destination. Select and confirm the option shown. The forwarding destination is deleted. Delete? ACTIVATING AND DEACTIVATING FIXED FORWARDING BY OPTION You can activate or deactivate fixed forwarding using the switch function. Open the menu.
Page 57 Making calls Deactivating variable forwarding Open the idle menu. Select and confirm the option shown. Call forwarding is deactivated. The des- Set forward off for? tination number is deleted. ADDITIONAL FORWARDING TYPES This description applies for the following forwarding types: Forwarding for intnl.
Page 58 Making calls Save & exit? Confirm the option shown. Deactivating variable forwarding Open the idle menu. Select and confirm the option shown. Forwarding is deactivated and the des- Set forward off for? tination number is deleted. Call forwarding can also be preconfigured in the system (see "Forwarding calls"...
Page 59 Making calls If the called party was busy, the callback is automatic. If the called party did not answer, a message is left in the called party's mailbox. ACCEPTING A CALLBACK Prerequisite: The internal station called was busy. You have saved a callback request.
Page 60 Making calls Display next? Select and confirm to display additional entries. Deleting a displayed entry Select and confirm the option shown. Delete? Ending retrieval Press the key shown. Cancel? Optionally, select and confirm the option shown. During a call SWITCHING TO SPEAKERPHONE MODE People present in the room can participate in your call.
Page 61 Making calls OPEN LISTENING IN THE ROOM DURING A CALL You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
Page 62 Making calls All park positions are busy. The park position you wish to use is busy. The station is the attendant console. The call is a consultation call. The call is in a conference. Automatically parking a call You can automatically park a call in a free park position on your phone and retrieve it on your own phone or on another one.
Page 63 Making calls Optionally, press the key shown for speakerphone mode. Select and confirm the option shown. Retrieve held call? CALLING A SECOND PARTY (CONSULTATION) You can call a second party while a call is in progress. The connection to the first party is placed on hold.
Page 64 Making calls TRANSFERRING A CALL If your call partner wishes to speak to one of your colleagues, you can transfer the call. Transferring with announcement Select and confirm the option shown. Consult? Enter and confirm the required party's phone number. Announce the call partner. Start transfer? Select and confirm the option shown.
Page 65 Making calls Redial? Select and confirm the option shown. Confirm the option shown. New contact? Enter the phone number. Confirm the option shown. Save & exit? USING THE SECOND CALL FEATURE Answering a second call via the menu Prerequisite: You are conducting a call and the "DND Override" function is activ- ated (see "Call settings"...
Page 66 Making calls Suffix dialing: Select and confirm the option shown. Enter commands using the keys 0 to 9, the asterisk key and the hash key. Ending the call also deactivates DTMF suffix dialling. Depending on the system configuration, "Suffix dialing:" may be displayed imme- diately after the number has been entered.
Page 67 Making calls You are conducting a call. Select and confirm the option shown. Start conference? Call the second party. Inform this party that a conference is being initiated. Conference? Select and confirm the option shown. Confirm the option shown. Add participant? Setting up a conference call from a consultation call You are connected to one party and you call a second party.
Page 68 Making calls Inform this party that he or she is being added to a conference. Select and confirm the option shown. Conference? If the new party does not answer Select and confirm the option shown. Quit and return? Expanding the conference call from a consultation call You wish to make a consultation call during the conference call.
Page 69 Making calls Call a party. Optionally, select and confirm the option shown. Conference? Call a party and announce the transfer. Select and confirm the option shown. You have left the conference call. Transfer? Hang up the handset. DISCONNECTING CONFERENCE CALL PARTICIPANTS You are connected to a conference call and wish to disconnect one of the par- ticipants.
Page 70 Making calls Line 1 Press the line key for the conference call that is on hold to be reconnected to the conference call.
Page 71 Making calls via multiple lines (MultiLine) Making calls via multiple lines (MultiLine) Line / trunk keys Line keys can be configured on the programmable function keys. Each key that is assigned the function "line" is handled as a line. This means up to four lines can be configured.
Page 72 Making calls via multiple lines (MultiLine) being used by a telephone, a status message indicating that this line is busy is dis- played on all other telephones. Direct call line A line with a direct connection to another telephone. You can see the status of the line from the display.
Page 73 Making calls via multiple lines (MultiLine) Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer other calls pref- erentially.
Page 74 Making calls via multiple lines (MultiLine) Via the Program / Service menu Open the menu. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Ringer off? Confirm the option shown. Deactivate? Activate? Optionally, confirm the option shown. FORWARDING CALLS ON LINES When you activate call forwarding for a shared line, the line is generally also for- warded to other phones (see...
Page 75 Making calls via multiple lines (MultiLine) Dialling with automatic line seizure Lift the handset. Optionally, press the key shown. The display briefly shows the line number and status and then prompts you to dial. Example The line 220870 was selected automatically. 220870 Enter the phone number.
Page 76 Making calls via multiple lines (MultiLine) During a call HOLDING A CALL ON THE TRUNK KEY Hold Press the key shown. Your Desk Phone system can also be configured so that the call is held by press- ing the line key. For details, consult your administrator. PLACING A CALL ON HOLD ON A LINE KEY AND RETRIEVING THE HELD CALL Prerequisite: You have answered a call on a line key or you are conducting a con-...
Page 77 Making calls via multiple lines (MultiLine) ANSWERING A SPECIFIC HELD CALL A colleague in an open-plan office has parked a call on a line key and requests that you answer the call. You do not have access to this line. Lift the handset.
Page 78 Making calls via multiple lines (MultiLine) Redial? Confirm the option shown. SAVING PHONE NUMBERS FOR "REDIAL ON A LINE" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialled)". Saving the dialled phone number or a caller's phone number You have called a party on a particular line and this call is still in progress.
Page 79 Making calls via multiple lines (MultiLine) Responding to a callback request A callback request is displayed. Select and confirm the option shown. The party is called on the relevant line. Output? Next entry More than one entry is available. Select and confirm the option shown. The next entry is displayed. Next entry? Deleting mailbox entries The relevant entry is displayed.
Page 80 Making calls via multiple lines (MultiLine) MAKING CALLS ON MULTIPLE LINES ALTERNATELY Prerequisites The administrator has specified that when you change lines, the lines are placed on hold and can only be disconnected by replacing the handset or pressing the disconnect (release) key. You are connected to multiple parties via two or more lines.
Page 81 Making calls via multiple lines (MultiLine) permission applies to the current call or the next call. You are already conducting a call on one line. Optionally, lift the handset. With a programmed function key Press the function key "Privacy mode". Privacy mode Via the menu Open the menu.
Page 82 Making calls via multiple lines (MultiLine) not informed that a "witness" is joining the call. The "witness" cannot participate in the call; they can only hear what is being said. When configuring and using third-party monitoring, observe the applicable data protection regulations.
Page 83 Making calls in an executive / secretary team Making calls in an executive / secretary team Calling an executive or secretary phone A DSS key is configured as "executive" on the secretary phone and as "secretary" on the executive phone. The following sections show examples of a call from an exec- utive to the secretary.
Page 84 Making calls in an executive / secretary team ANSWERING CALLS FOR THE EXECUTIVE PHONE WHEN ALREADY ON A CALL You are conducting a call. A call comes in on the executive phone. Ask your call partner to wait. Press the function key "Pickup" (see "Configuring the pickup key"...
Page 85 Making calls in an executive / secretary team Answering calls on the executive phone The secretary phone does not answer a call for the executive. After 15 seconds (depending on the system) you hear an alert tone on the executive phone. The dis- play shows who is calling.
Page 86 Making calls in an executive / secretary team Activating and deactivating a second executive call On the executive phone, you can configure calls to go to the secretary phone when you are on a call. If you are on a call and are expecting another important call, it may be useful to activate the second call feature.
Page 87 Making calls in an executive / secretary team figured. The procedure is identical to the steps described in section "Configuring function keys" à page 36 Activating the representative Press the function key "Alternate". Alternate Deactivating the representative Press the programmed function key "Alternate". Alternate...
Page 88 Other settings and functions Other settings and functions Saving appointments APPOINTMENT REMINDER FUNCTION You can configure your phone to call you to remind you about appointments. You must save the required call times to do this. You can enter a single appointment that will take place in the next 24 hours or you can enter a daily recurring appointment.
Page 89 Other settings and functions Reminder: The phone rings. The appointment time is displayed. Lift the handset. Hang up the handset. Optionally, press the speakerphone key twice. If you do not lift the handset, the phone rings several more times and "Reminder" is displayed before the reminder is deleted.
Page 90 Other settings and functions The following applies within your own Desk Phone system Enter your internal PIN. The following applies within your own and another Desk Phone system within the integrated network Enter the 2-digit node ID of your own Desk Phone system. Enter your own number and press the hash key.
Page 91 Other settings and functions Call forwarding should therefore be programmed first for its phone number (see "Programming call forwarding" à page 54). The move remains effective until you log off from the "guest telephone". This pro- cedure can also be performed on a network-wide basis. MOVING THE CONNECTION TO THE "GUEST TELEPHONE"...
Page 92 Other settings and functions Logging off through the "home telephone" If you have forgotten to log off from the "guest telephone", you can still do this through the "home telephone". The following message is displayed on the "home telephone". Logging off mobile user Return to home Confirm the option shown.
Page 93 Other settings and functions Two-way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call or the announcement by replacing the handset or - during a consultation - by retrieving the call on hold.
Page 94 Other settings and functions 37). Press the programmed selected dialling key. A connection to the destination loud- 123456 speaker is established immediately. Aborting the connection If the party you are speaking to presses the speaker key or the corresponding line key, the connection will be aborted.
Page 95 Other settings and functions 123456 Press the selected dialling key. A connection to the destination loudspeaker is established immediately. The called party can answer the call by lifting the handset. Two-way intercom to a variable destination When using the two-way intercom in a group, the loudspeaker and microphone of the destination phone are automatically switched on.
Page 96 Other settings and functions Hunt group Optionally, press the programmed "Hunt group" key. Enter the internal phone number of a group member. The loudspeakers on all group phones are automatically switched on and you will hear a confirmation tone. You can begin the announcement. You end the announcement by hanging up.
Page 97 Other settings and functions SAVING A FORWARDING DESTINATION FOR FAX / PC / BUSY STATION – ACTIVATING CALL FORWARDING Open the menu. Confirm the option shown. Destinations? Select and confirm the option shown. Forwarding? Enter the code for the call forwarding type you wish to set. Codes are assigned by your administrator.
Page 98 Other settings and functions Deactivating Confirm the option shown. Deactivate? Displaying Select and confirm the option shown. Display? Example For example, calls for station “3428” are redirected to station “8968”: 3428 ----------> 8968 DISPLAYING / DEACTIVATING FORWARDING FOR FAX / PC / BUSY STATIONS Open the menu.
Page 99 Other settings and functions Deactivate? Confirm the option shown. Checking Select and confirm the option shown. Display? CHANGING FORWARDING FOR ANOTHER STATION Proceed in the same way as for saving or activating: For another phone, see "Storing a destination for another telephone / activ- ating call forwarding"...
Page 100 Other settings and functions If your ONS group contains a mobile phone, you must ensure that it is always available (switched on). Otherwise the mobile mailbox may pick up a call too early, leading to call signalling problems on the other ONS group member phones.
Page 101 Privacy and security Privacy and security Turning do not disturb on and off If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and see the "Do not disturb" message. External callers are redirected to the attendant console.
Page 102 Privacy and security Feature settings? Select and confirm the option shown. Select and confirm the option shown. The display indicates whether "Do not dis- Do not disturb? turb" is activated or not. Confirm the option shown. Activate? Deactivate? Optionally, confirm the option shown. Caller ID suppression The caller ID display can only be suppressed for a subsequent call and the setting is not saved if the number is redialled.
Page 103 Privacy and security When the phone is locked, a special dial tone sounds when the handset is lifted. Within the Desk Phone environment, users can make calls as normal. Unlocking the phone Open the menu. Select and confirm the option shown. PIN / COS? Select and confirm the option shown.
Page 104 Privacy and security NOTES ON VOICE ENCRYPTION The administrator can define in the communication system whether and how you are notified of unencrypted calls. The following options are available: Warning tone This message is displayed. Call not encrypted Identifying anonymous callers (trace call) This function must be configured by the administrator.
Page 105 Privacy and security A password can have a predefined period of validity: You will have to create a new password when the period ends. The message "Password warning" will alert you to this at the appropriate time. The message "Password has expired"...
Page 106 Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. Are all key LEDs working? Is the display working? Do all keys work? Are the loudspeaker, handset, ring volume, ring tone, alert tone and speak- erphone mode functioning correctly? The following may also be checked by the administrator: Device ID of the phone...
Page 107 Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface Ask the administrator about the IP address, the web interface address and how to connect the telephone to the network.
Page 108 Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.
Page 109 Fixing problems Fixing problems Responding to error messages Not possible Possible causes: Station number is incorrect. Dialed your own station number. Possible reaction: Enter correct station number. Possible cause: Not allowed Locked function selected. Possible reaction: Apply to the Administrator for authorization for relevant function. Possible causes: Not possible at moment Dialed a non-existent station number.
Page 110 Fixing problems You cannot dial a number Check if the telephone is locked when the following message is displayed: "Phone locked. To unlock enter the PIN. ". If the phone is locked, enter your PIN to unlock it. Other problems Consult your administrator. Customer service must clarify any problems that cannot be resolved.
Page 111 Index Index Answering call (executive/secretary) Answering calls With line keys Automatic call forwarding Blocking a party from joining a call Call Answering Incoming Parking Call forwarding no reply Call waiting Callback Caller list, using Calling a second party CE marking Conference Connection options Consultation...
Page 112 Index Contrast Delayed call forwarding Dialing from caller list With line keys Direct station selection keys Answering a call Call waiting Dialing Directory Display contrast Do not disturb DTMF suffix dialing Encrypted call Entrance telephone system Fax messages Fixed forwarding Forwarding For fax or PC For other station...
Page 113 Index Function key Programmable Programming General information Graphic display Icons indicating call status Holding Identifying the line Idle mode Intercom Last number redial Redialing a Saved number Redialing the last number dialed LED displays line keys Signaling LED Line keys Allowing/blocking party from joining call Answering calls Dialing with...
Page 114 Index Phoning multiple parties Three-party conference Line utilization Line/trunk keys Logging on to another phone Messenger call Microphone 42, 61 Mobility Non-secure call One Number Service Line mailbox (MWI) Open listening Operating instructions Override Parking a call 62, 76 Parking exclusively Phone settings Picking up a call (Team)
Page 115 Index Privacy Private line Programmable function key Quick search Redialing from caller list Representative (secretary) Safety notes Saving appointments Second (executive) call Second (executive) telephone Second call Secondary line Secure call Call status Displaying status Encrypted call Information Unencrypted call Security Selected dialing keys Settings...
Page 116 Index Shared line Signal call Signaling LED Speaker call Speakerphone mode 40, 60 Adjusting the room acoustics Function Speed dial Dialing System System speed-dial numbers System-wide speaker call Tone dialing Transferring calls directly to executive phone Troubleshooting Two-way intercom Unencrypted call 103-104 User interface User password...
Page 117 Index Displaying status Encrypted call Information Unencrypted call Voicemail Volume Setting Web interface...
Page 119 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 120 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 121 atos.net...
Page 122 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

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