Page 1 Unify OpenScape Desk Phone CP210 OpenScape Voice OpenScape 4000 User Guide SIP 10/2024 A31003-C1000-U141-01-7619...
Page 2: Important Information
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Software Update
Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4: Product-Oriented Environmental Protection
Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Setting the required option Service Intended use Telephone type...
Page 6 Display contrast Idle mode Displays on the status line for adjusting the volume Context-dependent displays Mailbox Call logging Synchronizing call log data with RingCentral API Additional notes on Call logging Network Settings menu Control and monitoring function User settings Ports on the underside of the phone Threading the connection cables How to use network connections Using the USB port...
Page 7 Configuring a fixed forwarding key Configuring the “Built-in forwarding” key Using programmed keys Example 1: Calling saved number Example 2: Activating or deactivating Call waiting Example 3: Immediate ring Resetting programmed keys Making calls Receiving calls Answering a call via the handset Answering a call via the loudspeaker Answering a call via the headset Rejecting a call...
Page 8 Connecting parties Placing a call on hold Call waiting (second call) Transferring a call Ending a call Configuring call forwarding Setting alerts Directories and Call logging Personal directory Creating a new contact Editing a contact Deleting a contact Deleting all contacts Searching for a contact Corporate directory Listening to voicemail...
Page 9 LED display on DSS keys Mobility function Logging on to another telephone Ending the mobility function on a telephone (log-off) Privacy and security Do not disturb Enabling do not disturb via a key Enabling do not disturb via the idle menu Allowing “Do not disturb”...
Page 10 Network information Resetting user data Initiating the reset Programming call forwarding Standard call forwarding Using call forwarding Call forwarding chain Call forwarding by call type CTI calls Beep on auto-answer Beep on auto-reconnect Activating and deactivating the hold reminder tone Setting the hold reminder time Activating or deactivating "Hold and hang-up"...
Page 11 Individual settings that impact energy efficiency USB port management Web interface (WBM) Launching the web interface Administrator settings Logging into the user settings User menu Licenses Importing contacts via WBM Exporting contacts via WBM Fixing problems Caring for your phone Troubleshooting Local user menu Opening the user menu on the phone...
Page 12: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: The function is not configured for you and your telephone.
Page 13: Displays For Describing Operation
General information Displays for describing operation Keys required to perform an action, such as and the associated dis- play text, are shown in the highlighted column on the left. The action is described in the main column on the right. To improve the legibility of the user guide, the operating steps are not always shown in full.
Page 14: Service
General information Service The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or Net- work administrator will be glad to assist you. For queries regarding connection of the telephone, contact your Network pro- vider.
Page 15 General information Proceed as follows to optimize display legibility: Turn the phone to tilt the display to ensure you have a frontal view of the display and avoid light reflections.
Page 16: Remote Configuration For Cloud Service Providers
Remote configuration for cloud service providers Remote configuration for cloud service providers From factory defaults to operational telephone This section describes the Remote administration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, continue reading from section "Getting to know the Desk Phone CP210"...
Page 17: Starting The Remote Configuration
Remote configuration for cloud service providers Deployment PIN: Enter the PIN you received from the administrator. Only numeric characters are accepted. Confirm the entry. Starting the remote configuration 1. Press and hold the key before plugging in the Ethernet cable (PoE) or power supply.
Page 18 Remote configuration for cloud service providers Note that all “No telephony possible” errors are hidden as long as Cloud Deploy- ment is in progress. When Cloud Deployment is complete then any error codes that are still relevant will be shown as error notifications.
Page 19: Getting To Know The Desk Phone Cp210
Getting to know the Desk Phone CP210 Getting to know the Desk Phone CP210 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 20: Navigation Keys
Getting to know the Desk Phone CP210 The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various functions. The function keys (non-programmable) are assigned to the following functions: : Provides access to the user menu for locally controlling the phone settings.
Page 21: Programmable Function Keys On The Phone
Getting to know the Desk Phone CP210 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down...
Page 22: Dialpad
Getting to know the Desk Phone CP210 Meaning of LEDs on function keys Meaning of function key The function is deactivated. Lights up green The function is activated. Lights up red The line is busy (line or DSS key). A Group pickup call is available. Blinking green A call is incoming (line or DSS key).
Page 23: Multi-Function Keys
Getting to know the Desk Phone CP210 When entering text, all characters available for the key pressed and the character selected are briefly displayed. Character overview The character overview depends on the current language setting. & ä ö ß ü ’...
Page 24: Input Editor
Getting to know the Desk Phone CP210 Function during text input Function when held down Switches between uppercase Activates the telephone lock and lowercase text and number entry: "Abc" mode "ABC" mode "123" mode Types special characters (not in Calls the answering machine. 123 mode).
Page 25: Display Contrast
Getting to know the Desk Phone CP210 DISPLAY CONTRAST The Desk Phone Desk Phone CP210 comes with a black-and-white LCD display. The contrast settings cannot be changed. IDLE MODE If no calls are taking place or settings being made, the phone is in idle mode. Time screen Date and time Idle menu navigation...
Page 26: Displays On The Status Line For Adjusting The Volume
Getting to know the Desk Phone CP210 Display Icon Explanation position Displays the Wi-Fi signal strength and status (more bars line indicate a stronger signal). Secure Wi-Fi signal (more bars indicate a stronger signal). line USB is active. line Call recording is in progress line The ringer is deactivated.
Page 27: Context-Dependent Displays
Getting to know the Desk Phone CP210 Display Meaning Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode. CONTEXT-DEPENDENT DISPLAYS Depending on the situation at hand, the display on the phone displays different content.
Page 28: Idle Display Context Menu
Getting to know the Desk Phone CP210 You can set up a "Show phone display" key for both of these instances to access the telephony interface screen again (see "Programming the function keys" à page 41). Idle display context menu Access the following functions (if activated) by pressing the softkey.
Page 29: Icons During A Call
Getting to know the Desk Phone CP210 Icons during a call Icon Meaning The call is active. High-quality voice connection (G.722). The call has been disconnected. You have placed the call on hold (e.g. consultation hold). Your call partner has placed the call on hold. The voice connection is secure.
Page 30: Call Logging
Getting to know the Desk Phone CP210 If your telephone is connected to a voicemail system (such as Smart Voicemail), key lights up on incoming messages in addition to the notification LED. An corresponding message is displayed. If your system is appropriately configured, activating this function opens the menu for voicemail.
Page 31: Synchronizing Call Log Data With Ringcentral Api
Getting to know the Desk Phone CP210 Phone number / name depending on available data. Number of call attempts. The time of the last call attempt for each listed caller, in relation to the cur- rent day, otherwise the date of the last call attempt. The administrator may have made special settings for missed calls.
Page 32: Network
Getting to know the Desk Phone CP210 in accordance with the Call logging setting (see "Logging missed calls" à page 122). Forwarded calls of all types are logged under "Forwarded" and not as "Missed". This is regardless of how the parameter for missed calls is defined. Network Select the label "Network".
Page 33: Control And Monitoring Function
Getting to know the Desk Phone CP210 User: The options allow you to adapt the telephone to your individual requirements. Admin: Once the admin password is entered, this menu is available to the administrator. Use the navigator keys to navigate through the menus as described in the section "Navigation keys"...
Page 34: User Settings
Getting to know the Desk Phone CP210 USER SETTINGS In the user menu, settings options are provided that allow you to adapt the tele- phone to your individual requirements (see "Opening the user menu on the phone" à page 147). Select a menu using the navigation keys: Date and time: "Setting the date and time "...
Page 35: Ports On The Underside Of The Phone
Getting to know the Desk Phone CP210 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port...
Page 36: Threading The Connection Cables
Getting to know the Desk Phone CP210 THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 37: Using The Usb Port
Getting to know the Desk Phone CP210 USB port PC LAN port Network LAN port USING THE USB PORT The USB type A port above the display can be used for connecting the following items: A USB headset, not included. A mobile ION handset (DECT), not included. The Wi-Fi USB dongle CP10 as a replacement for the LAN connection cable, not included.
Page 38: Telephone Settings
Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.
Page 39: Key Click
Telephone settings Handsfree Rollover Group pickup beep Example: Handset audio settings Press the key shown. Select and confirm the option shown. User Enter and confirm the Benutzerpasswort, if required. Select and confirm the option shown. Audio Select and confirm the option shown. Volumes? Select and confirm the option shown.
Page 40: Key Selection
Telephone settings Medium High Off (no click) KEY SELECTION Select and confirm the option shown. Keys = Select and confirm if only the keys for entering characters are to be affected. Keypad only? Alternatively, select and confirm the option shown. All keys? Select and confirm the option shown.
Page 41: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 42: Programming A Key
Programming the function keys Ringer off AICS ZIP tone Alternate Server feature Blind transfer Transfer call Send URL Deflect 2nd alert Shift Show phone screen Built-in forwarding Personal directory Corporate directory Call log Directory The feature is not available on an OpenScape 4000 telephone system. Programming a key You can also configure this setting via the WBM interface (see "Web inter-...
Page 43: Beginning Programming
Programming the function keys Press one of the keys you want to program with a function. The key illuminates continuously. BEGINNING PROGRAMMING Select and confirm the option shown to program or change the first level. Normal? Optionally, select and confirm the option shown to program the second level. Shifted? Select and confirm the required function in the list (e.
Page 44: Repertory Dialing
Programming the function keys Example: Entering a number with a pause Select and confirm the option shown. "P" appears on the display. Pause? Enter additional numbers. A pause is three characters long. Selected dialling keys with enhanced functions Some functions are not available via the menu, rather you have to enter codes to access them.
Page 45: Call Log
Programming the function keys The menu also offers the following functions: Cancel Mode: ABC, Abc, abc, 123 or HEX Move cursor left Move cursor right Copy Paste Select and confirm the option shown. Save & exit? CALL LOG You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 46: Call Forwarding Depending On The Forwarding Type
Programming the function keys Hold down one of the keys to which a function is to be assigned until the pro- gramming prompt is displayed. If the prompt is not displayed, you can launch key programming via the user menu (consult the administrator about the current setting). Confirm to begin programming.
Page 47: Using Programmed Keys
Programming the function keys Immediately activate or deactivate the call forwarding for "All calls" (see "Activating or deactivating immediate call forwarding" à page 106). Edit the call forwarding (see "Saving destination phone numbers for call for- warding" à page 107). Ideally you should use the previously configured forwarding key for forwarding.
Page 48: Example 3: Immediate Ring
Programming the function keys Call waiting Press one of the keys with the "Call waiting" function. The key is no longer illu- minated. The second call function is deactivated. The call is rejected or forwarded. EXAMPLE 3: IMMEDIATE RING This function allows you to switch the preset delay on and off for all line keys (see "Setting the time for a delayed ringer"...
Page 49: Making Calls
Making calls Making calls Receiving calls The telephone rings if the ring tone is active. The status LED also flashes green. If transmitted, the calling party information (name, phone number) is displayed. ANSWERING A CALL VIA THE HANDSET The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator).
Page 50: Answering Calls Automatically Via The Headset
Making calls Adjust the call volume, if necessary. Answering calls automatically via the headset A key with the "Auto-Headset" function (AICS ZIP tone) must be configured by the administrator. Press the corresponding function key to activate automatic call answering. The AICS light up green.
Page 51: Responding To A Callback
Making calls Enter and confirm the destination phone number. The call is deflected. RESPONDING TO A CALLBACK Prerequisite: A callback was requested. Your phone rings and the subscriber information appears on the screen. Accepting a callback Accept? Select and confirm the option shown. Rejecting a callback Reject? Select and confirm the option shown.
Page 52: On-Hook Dialling
Making calls Redial ##? Optionally, confirm the option shown (also refer to "Redialling with the function key" à page 53). “##” represents the last number dialled. The connection is established. When using a dial plan and “Immediate dialling” is set up, dialling is automatically performed as soon as the character string entered matches an entry in the dial "Activating or deactivating "Immediate dialling""...
Page 53: Dialling With The Headset Connected
Making calls Prerequisite: A selected dialling key is programmed. Select the label of the dialling key. Dial Press the function key below the label. Dialling is initiated. DIALLING WITH THE HEADSET CONNECTED Prerequisite: The headset is connected. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number.
Page 54: Calling Back A Missed Call
Making calls CALLING BACK A MISSED CALL Calls received while you are absent are indicated by a message on the idle display (see "Icons in the idle menu" à page 25). The function key also illu- minates (if the administrator has activated the option). Missed calls are logged in the missed calls list.
Page 55: Using Autodial Delay
Making calls USING AUTODIAL DELAY A number is automatically dialled after a set delay starting from the entry of the number's last digit. The autodial delay can be used: When dialling in idle mode During a consultation When transferring an answered call. The delay can be reduced by performing one of the following activities: Press the key shown.
Page 56: Switching From Handset To Speakerphone Mode
Making calls SWITCHING FROM HANDSET TO SPEAKERPHONE MODE Note that there are two different modes (US and Standard) and you can activate "Opening listening mode" à page your preferred setting as appropriate (see 95). Prerequisite: You are conducting a call via the handset. The microphone and loudspeaker functions are activated by the administrator.
Page 57: Display Of Dtmf Digits
Making calls DISPLAY OF DTMF DIGITS When you press any of the numerical keys during an active call, the keys pressed are presented on the call screen. The DTMF digits are shown in the second line on the display as a string of all the DTMF: ### digits sent (represented here by “###”).
Page 58: Switching To The Held Party (Alternating)
Making calls AICS Select the label on the display. Press the function key below the label to activate automatic call answering. This key and the key illuminate. You are conducting a consultation call and the second party hangs up. You are automatically reconnected with the waiting first party.
Page 59: Putting On Hold And Retrieving Alternately Or Simultaneously
Making calls The new consultation call connection can be either secure or unsecured. However, the first connection remains secure even if all three parties are joined together in a conference call. The entire conference call is not secure if the connection to at least one of the parties is not secure.
Page 60: Connecting Parties
Making calls Retrieving the first call Alternate to the first call. Press the flashing key. You are connected with the other party. The consultation or second call continues on hold. Retrieving the second call Switch to the held consultation or second call. Press the flashing key.
Page 61: Retrieving A Held Call
Making calls Retrieving a held call Reconnect? Select and confirm the option shown in the connection's context menu. Optionally, press the illuminated key. Using line keys On a multi-line telephone, you can also use the line keys to place ongoing calls on hold.
Page 62: Call Waiting (Second Call)
Making calls CALL WAITING (SECOND CALL) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
Page 63: Ending The Second Call By Hanging Up
Making calls Disconnecting the second call Select and confirm the option shown in the context menu of the second call. The Disconnect & return? call to this subscriber is disconnected and the call to the first subscriber is recon- nected. Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...
Page 64: Transferring A Call
Making calls Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed (see "Allowing call waiting" à page 116). Select and confirm the option shown. Deflect? Deflecting If a destination phone number is stored, you can select and confirm it (see "Per- mitting call deflection"...
Page 65: Transferring With Consultation
Making calls Easy transfer Press the key shown. Enter and confirm the phone number of the second party to whom you want to transfer the call. You can also select and call a subscriber here from a call list or "Personal directory"...
Page 66: Ending A Call
Making calls If the party does not answer You do not have to wait for the second party to answer before you can transfer the call. Hang up the handset on the phone or, if speakerphone mode is active, press the key to transfer the call.
Page 67: Setting Alerts
Making calls SETTING ALERTS Use the Alerts menu to enable and disable visual and audible alerts for call for- warding (not possible with the Forwarding key). You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141).
Page 68: Creating A New Contact
Making calls CREATING A NEW CONTACT You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141). Press the key to open the local directory. Select and confirm the option shown. Personal directory? Select and confirm the option shown.
Page 69: Deleting All Contacts
Making calls Delete? Select and confirm the option shown. Repeat the confirmation. Optionally, select and confirm to cancel the process. Cancel? DELETING ALL CONTACTS You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141).
Page 70 Making calls Searching for a corporate contact Press the key to open the local directory. Press the key to return to the main menu. Press the key shown to open the corporate directory. Select and confirm the option shown. The following search fields can be used: Search Last name First name...
Page 71: Quick Search
Making calls Qualifier? Select and confirm the option shown. You may choose between the following cri- teria: No qualifier Job function Address Email: Business Mobile Business2 Private Company: Address2 Select and confirm the desired qualifier. Select and confirm to close the list. Back? Quick search Press the key to open the local directory.
Page 72: Listening To Voicemail
Making calls Enter the characters by selecting them in the extended characters. Quick search using parts of a search string If the administrator adds a field to the template for the corporate directory and assigns this field to an existing search field, you can use any strings in a last name, for example, for the search.
Page 73: Listening Directly To Voicemails
Making calls LISTENING DIRECTLY TO VOICEMAILS You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting. Lift the handset. Press the key shown. The mailbox answers. Follow the voice instructions. You may need to enter a password.
Page 74: Making Calls In An Executive / Secretary Team
Making calls in an executive / secretary team Making calls in an executive / secretary team Group call Your administrator can incorporate multiple telephones in a call pick-up group. If your telephone belongs to a pick-up group, you can also accept calls intended for other members of the group while the phone is still ringing.
Page 75: Picking Up A Group Call
Making calls in an executive / secretary team Pickup: Caller for: Party PICKING UP A GROUP CALL The pop-up menu opens. Confirm the option shown. Pickup call? Optionally, lift the handset (only if the appropriate function is set by your administrator).
Page 76 Making calls in an executive / secretary team Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signaled on this line. To avoid conflict between individual multi-line phones, the functions "Do not dis- turb"...
Page 77: Incoming Calls
Making calls in an executive / secretary team Meaning LED solid green : Outgoing call on the line The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls" option Flashing green: Incoming call on the line (see "Incoming calls"...
Page 78: Call Bridging
Making calls in an executive / secretary team CALL BRIDGING Call bridging is a feature that allows a user to participate in an active call between "Bridging" à page other users and provide assistance (see 82). MAKING CALLS ON A MULTILINE PHONE You must seize a line before you can make calls on a multi-line telephone.
Page 79: Forwarding Calls For The Primary Line
Making calls in an executive / secretary team Forwarding calls for the primary line Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found in the section (see "Standard call forwarding"...
Page 80: Making And Receiving Calls With Multiple Lines
Making calls in an executive / secretary team Transfer call, see "Transferring a call" à page 64 Conference, see "Conference call" à page 58 Functions available exclusively for the primary line: Call lists, see "Call logging" à page 30 Voicemail, see "Voicemail"...
Page 81: Lines With Hot Or Warm Line Function
Making calls in an executive / secretary team During a consultation call or after accepting a waiting call the function “Line on hold” cannot be used. Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and sec- ondary line.
Page 82: Settings For Multiline (Keyset)
Making calls in an executive / secretary team Bridging A subscriber from a line trunk group is on a call. The subscriber's primary line is con- figured as a secondary line on your phone. This line now has the status "busy". Prerequisite: A secondary line is set up on your multi-line phone, the option to con- nect to the call is activated for your phone and "system conference"...
Page 83: Setting The Ringer For Lines
Making calls in an executive / secretary team Enter and confirm the user password, if required. Select and confirm the option shown. Configuration? Select and confirm the option shown. Keyset? Select and confirm the option shown. Lines? Select and confirm the required line (for example line 1). Line 1? Select and confirm the option shown.
Page 84: Roll-Over For A Line
Making calls in an executive / secretary team Selecting the pattern melody The following setting is only effective if you selected "Pattern" in the ringer option. Select and confirm the required pattern melody. The phone displays the current Ringer melody = 2 setting between 1 and 8 (e.g.
Page 85: Calling A Subscriber Directly
Making calls in an executive / secretary team This function is not available on an Desk Phone with OpenScape Voice. CALLING A SUBSCRIBER DIRECTLY You cannot use DSS if the user is in another phone call. This indicated by a red LED on the key.
Page 86: Direct Pickup
Making calls in an executive / secretary team Rejecting a call The administrator must activate the reject option for DSS keys and auto-answer must be deactivated (see "Beep on auto-answer" à page 111). Press the DSS key. The call is routed to your primary line and rings. DSS 1 Select and confirm the option shown in the pop-up menu.
Page 87: Mobility Function
Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone set- tings are available to you on the other phone. Logging on to another telephone Prerequisite: The mobility function is available on this telephone and the admin has enabled the phone to use mobility.
Page 88: Privacy And Security
Privacy and security Privacy and security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement. On multi-line telephones you can only activate the "Do not disturb" function for your primary line (see "MultiLine"...
Page 89: Security
Privacy and security Handling? Select and confirm the option shown. Select and confirm the option shown. Allow DND = No Select and confirm the option shown. Yes? Select and confirm the option shown. Save & exit? Security USER PASSWORD Your user password protects your individual configurations, including your lan- guage settings.
Page 90: Deactivating The Password Prompt
Privacy and security You can also configure this setting via the web interface (see "Web interface (WBM)" à page 141). Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required. Select and confirm the option shown. Security? Select and confirm the option shown.
Page 91: Activating The Phone Lock
Privacy and security You can only lock the phone if you set a user password (see "User password" à page 89). The password for this must not be the default setting "000000". Check if the telephone lock function has been activated by the administrator. Activating the phone lock Hold down the key shown.
Page 92 Privacy and security If the telephone is locked, an emergency number entered by the admin- istrator can be dialled using the dialpad or the Emergency call option. If the phone is locked, selected dialling keys cannot be used. This also applies even if the emergency number is saved on this key.
Page 93: Other Settings And Functions
Other settings and functions Other settings and functions Audio settings ROOM CHARACTER To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal"...
Page 94: Pattern Melody
Other settings and functions Enter and confirm the user password, if required. Select and confirm the option shown. Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer file = abc.mid Confirm the option shown. Select the required ringer file or pattern. You will imme- abc.mid? diately hear the associated ringer melody.
Page 95: Opening Listening Mode
Other settings and functions Audio Select and confirm the option shown. Select and confirm the option shown. Settings? Select the required ringer sequence in the context menu between 1 and 6 (e.g. 2). Ringer sequence = You will immediately hear the set ringer melody with the selected ringer sequence. Confirm the selected setting.
Page 96: Special Ringers
Other settings and functions Headset socket = Wired headset Select and confirm the setting you want: Wired headset Cordless headset Conference unit Select and confirm the option shown. Save & exit? SPECIAL RINGERS You can set special ringers for four different call types. The call type is signalled by the telephone system, recognized by the phone and prioritized accordingly.
Page 97: Activating Or Deactivating The Ringer
Other settings and functions ABC.wav Confirm the option shown. Select the required ringer file or pattern. You will imme- diately hear the associated ringer melody. Confirm the current ringer file. Settings for "Pattern" If you selected "Pattern" as the ringer, you can make further settings for the pattern melody and pattern sequence.
Page 98: Display Language
Other settings and functions User Select and confirm the option shown. Enter and confirm the user password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown. Secure call alert = No Select and confirm the option shown in the context menu.
Page 99: Time Display Format
Other settings and functions Français Б ъ лга рс ки Hrvatski Ма кедонс ки Jа з ик Italiano Р ус с кий Latviešu Valoda Cрпс ки Jез ик Lietuvių Kalba 日本語 Magyar 中文 Nederlands Time display format You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 100: Country-Specific Settings
Other settings and functions dd.mm.yy mm/dd/yy yy-mm-dd Select and confirm the format you want. yy-mm-dd? Select and confirm the option shown. Save & exit? Country-specific settings Adapt your phone settings to suit the relevant country-specific conditions (for example transmission parameters). You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 101: Setting Daylight Saving Time
Other settings and functions Croatia Singapore Czech Republic Slovakia Denmark South Africa Finland Spain France Sweden Germany Switzerland Hungary Thailand India Turkey Ireland United Kingdom Italy United States Japan Vietnam Setting daylight saving time Prerequisite: “Auto DST” is deactivated (see "Automatic daylight saving time"...
Page 102: Setting The Difference Between Daylight Saving And Standard Time
Other settings and functions Setting the difference between daylight saving and standard time "Automatic daylight saving time" à Prerequisite: “Auto DST” is deactivated (see page 102). Enter the difference to be used for daylight saving time. You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 103: Setting The Time
Other settings and functions You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141). SETTING THE TIME Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required. Select and confirm the option shown.
Page 104: Resetting User Data
Other settings and functions Network information Select and confirm the option shown. You can browse the following overview: Phone address: Name or number of telephone. Web address: HTTP address of WEBM interface. This address is specified in the address line of the Internet browser and is used to call the WEBM inter- face of the phone in the browser.
Page 105: Programming Call Forwarding
Other settings and functions Reset all user data? Select and confirm the option shown. The user data is reset to factory settings. Programming call forwarding Depending on the settings made by the administrator, standard call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice .
Page 106: Activating Or Deactivating Immediate Call Forwarding
Other settings and functions Activating or deactivating immediate call forwarding Prerequisite The forwarding key for "Built-in forwarding" is configured (see "Configuring the “Built-in forwarding” key" à page 46). Otherwise, the settings for call forwarding can be configured via the user menu (see "Configuring call forwarding"...
Page 107: Saving Destination Phone Numbers For Call Forwarding
Other settings and functions Saving destination phone numbers for call forwarding You can enter the call forwarding settings via the user menu (see "Configuring call forwarding" à page 66). You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 108: Copying And Pasting Destination Phone Numbers
Other settings and functions Copying and pasting destination phone numbers The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for Forward no reply. Press the function key to open forwarding.
Page 109: Defining The Ring Duration Before Call Forwarding On No Reply
Other settings and functions Uncond'l: 3336 The forwarding type is activated and the new destination is displayed. Press the illuminated key to open the call display. If All calls was activated, the for- warding destination is displayed with the forwarding icon and the Forwarding key illuminates.
Page 110: Call Forwarding Chain
Other settings and functions Edit call forwarding Select and confirm the option shown within 3 seconds. Select and confirm the type of call forwarding. No reply: 3335 Select and confirm the option shown. Set delay Enter the required time in seconds and confirm your entry. The set time is dis- played with the option.
Page 111: Cti Calls
Other settings and functions Unconditional Busy No reply Because of its direct impact, "Uncond'l" call forwarding has the highest priority fol- lowed by "No reply" and "Busy". If active, "Uncond'l" call forwarding is indicated on the display when the phone is idle.
Page 112: Beep On Auto-Reconnect
Other settings and functions The CTI option was programmed by your administrator. Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Incoming calls? Select and confirm the option shown.
Page 113: Activating And Deactivating The Hold Reminder Tone
Other settings and functions Activating and deactivating the hold reminder tone You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141). Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required.
Page 114: Activating Or Deactivating "Hold And Hang-Up
Other settings and functions Activating or deactivating "Hold and hang-up" This function works in the following call scenarios: You have placed a call on hold and hang up. You are conducting a consultation call and the second party hangs up. You have answered a second call and you or the second party hangs up.
Page 115: Allowing Call Joining
Other settings and functions Connected calls? Select and confirm the option shown. Select and confirm the option shown. Music on hold = No Select and confirm the option shown. Yes? Select and confirm the option shown. Save & exit? Allowing call joining You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 116: Deflecting To A Dss Number
Other settings and functions Yes? Confirm the option shown. Select and confirm the option shown. Default destination = Enter the phone number to which the subscriber is to be deflected and confirm. Entering a destination phone number is not mandatory when call deflection is active.
Page 117: Connecting Subscribers By Hanging Up
Other settings and functions Connecting subscribers by hanging up Set the "Toggle associate" function to “Yes” if you want to connect to a second or pick-up call by hanging up. You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 118: Allowing Busy When Dialling
Other settings and functions If you select “Autodial delay”, you must either confirm the “Dial” option, press the loudspeaker or headset key. Pick up the handset or wait until the autodial delay expires to set up a call when dial- ling with the handset on hook.
Page 119: Allowing Transfer On Ring
Other settings and functions Allowing Transfer on ring If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 120: Permitting A Callback
Other settings and functions Save & exit? Select and confirm the option shown. Permitting a callback The function "Callback" is approved by the administrator. You can also configure this setting via the WBM interface (see "Web inter- face (WBM)" à page 141).
Page 121: Allowing Joining In A Conference Call
Other settings and functions Allowing joining in a conference call You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WBM interface (see "Web inter- face (WBM)"...
Page 122: Deleting All Entries
Other settings and functions DELETING ALL ENTRIES Select the label “Call log”. Call log Press the function key below the label. Select and confirm the list of dialled numbers. Dialled call # Select and confirm the option shown. All calls in the list displayed are deleted. Delete all calls? ACTIVATING OR DEACTIVATING CALL LOGGING The function "Call logging"...
Page 123: Displaying Missed Calls That Were Answered Elsewhere
Other settings and functions Include answered elsewhere Delete entry All missed calls intended for this phone are logged and new missed calls are dis- played. If the "Exclude" option is selected for "Include answered elsewhere", missed calls for this phone that were answered either by other subscribers in the group or with "Directed pickup"...
Page 124: Call Recording
Other settings and functions Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a recording button in order to simplify handling of manual "Programming a key"...
Page 125: About Recordable Calls
Other settings and functions not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call. ABOUT RECORDABLE CALLS A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call.
Page 126: Recording Calls
Other settings and functions MultiLine There is no difference between multi-line calls and single-line calls when it comes to recording calls. If recording has started, the call is recorded, otherwise not. The recording status of a line continues as long as calls are connected to this line. For example, if line A is being recorded (initiated manually) and you switch to line B or line A is placed on manual hold and you switch to line B, the recording is ended and a partial recording saved.
Page 127: Controlling Call Recording
Other settings and functions Lift the handset. Optionally, press the key shown. The subscriber answers. You hear a beep, the recording symbol is displayed and the recording LED remains green. The call is now recorded (see "Record- ing tips" à page 125).
Page 128: Consultation During Call Recording
Other settings and functions The LED extinguishes and the recording symbol on the display disappears. Consultation during call recording Prerequisites: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed.
Page 129: Setting Up A Conference During Recording
Other settings and functions You are switched to the main call. You hear a beep and the recording symbol shown in the line for the main call – this call is now being recorded. You can pause and restart the recording at any time in Manual mode and Auto start mode.
Page 130: Your Call Is Included In A Conference During The Recording
Other settings and functions Conference? Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference. The conference is dis- played with all current participants. You hear a beep and the recording symbol is displayed in the line for the con- ference call.
Page 131: Diagnostic Data
Other settings and functions symbol on the display disappears. The line key LED flashes amber when a call on manual hold is timed out. While the call is on manual hold on a line, the key LED is steady amber. If the line key is pressed the call is retrieved (or picked up if held by a dif- ferent keyset) and the line LED turns steady green (at the keyset...
Page 132 Other settings and functions Example Diagnostic information 2021-10-13 11:24:32 SIP Server 10.12.70.16 SIP Port 5060 SIP Registrar 10.12.70.16 SIP Registrar Port 5060 SIP Gateway 0.0.0.0 SIP Gateway Port 5060 SIP Transport TLS Renegotiation Secure (RFC5746) SIP local port 5060 Server features DNS Results None MultiLine...
Page 133 Other settings and functions Diagnostic information Memory free 55169K free Protocol Mode IPv4_IPv6 IPv4 IP Address 10.12.138.14 IPv4 subnet Mask 255.255.255.0 IPv4 default route 10.12.138.1 Primary DNS 10.12.0.2 Secondary DNS 172.25.4.22 IPv4 Route 1 - IP None IPv4 Route 1 - gateway None IPv4 Route 1 - mask None...
Page 134 Other settings and functions Diagnostic information IPv6 Route 2 - prefix None length IPv6 Route 2 - gateway None MAC Address 001ae875e054 LLDP VLAN Discovery LLDP-MED DHCPv4 DHCPv4 re-use DHCPv6 lan.port.status 100 Mbps full duplex lan.port.speed pc.port.speed pc.port.mode PC port autoMDIX VLAN-ID None QoS Layer 2...
Page 135 Other settings and functions Diagnostic information Sent: Wed Oct 13 11:24:31 2021 Chassis ID TLV Data .Subtype = Network address .IANA_TYPE = IPv4 Address .ID = 10.12.138.14 Port ID TLV Data .Subtype = MAC address .ID = 00:1A:E8:75:E0:54 TTL TLV data .seconds = 120 LLDP-MED Operation System Caps TLV Data...
Page 136 Other settings and functions Diagnostic information LLDP-MED Caps TLV Data .Caps - LLDP-MED = Yes .Caps - Network Policy = Yes .Caps - Location ID = No .Caps - Extended Power Mdi PD = Yes .Caps - Extended Power Mdi Pse = No .Caps - Inventory = No .Type = Endpoint Class III Network policy (Voice) TLV data...
Page 137 Other settings and functions Diagnostic information .Tagged = No .VLAN ID = 0 .Layer 2 priority = 0 .DSCP = 0 Extended Power TLV data .Type = PD .Source = PSE .Priority = Critical .Power value = 31 Inventory - Hardware Revision TLV data .Hardware revision = S30817-S7720-A101- Inventory - Firmware Revision TLV data .Firmware revision = U-Boot 2.0.0.1.200616...
Page 138 Other settings and functions Diagnostic information Inventory - Model Name TLV data .Model name = Desk Phone CP200 Inventory - Asset ID TLV data .Asset ID = 1631707220 Received: Wed Oct 13 11:24:32 2021 TTL TLV data .seconds = 120 Network policy .TLV not available NG911 Position...
Page 139: Individual Settings That Impact Energy Efficiency
Other settings and functions Diagnostic information ICE connectivity RTO timer Device Certificate Not installed Secure file transfer Not installed Secure send URL Not installed Secure SIP server Not installed Secure 802.1x Not installed Installed Certificates LDAP via TLS Not installed Secure DMS server Not installed Secure XSI server Not installed Secure auto configuration server Not...
Page 140 Other settings and functions However, the following limitations apply: Only specific USB devices are supported (see below). When a supported device is connected, an icon is shown in the top line of the idle screen. An unsupported USB device can still be connected to get power from the phone but if the device attempts to draw too much power, the USB port is disabled and a prompt tells the user to remove the device (the USB port stays disabled until the user confirms that the device is removed).
Page 141: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface For more information about the IP address, the WBM interface address and how to connect the phone to the network, refer to the section...
Page 142: Importing Contacts Via Wbm
Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.
Page 143 Web interface (WBM) Downloading a contact list via the browser 1. Open the user pages in the browser with the URL of the phone. 2. Log on to the “User Settings” using your password. 3. Select “Contacts transfer”. 4. Click on “Choose file” and navigate to a local or remote folder. 5.
Page 144: Exporting Contacts Via Wbm
Web interface (WBM) Exporting contacts via WBM You can export your contacts from your phone through WBM interface so you can use them elsewhere. Downloading a contact list from the phone via the browser When exporting contacts via Internet Explorer browser, the contacts file “*.CSV” is written directly on to the browser page and must be copied and pasted.
Page 145: Fixing Problems
Fixing problems Fixing problems Caring for your phone Never allow the telephone to come into contact with colouring, oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent.
Page 146 Fixing problems You cannot dial a number Check if the telephone is locked when the following message is displayed: "Phone locked. To unlock enter the PIN. ". If the phone is locked, enter your PIN to unlock it. Other problems Consult your administrator. Customer service must clarify any problems that cannot be resolved.
Page 147: Local User Menu
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the key shown. On the Settings tab, select the User menu option. You are prompted to enter the "User password" à page user password (see 89).
Page 148 Local user menu CF busy - any Directed pickup CF busy - int. Release CF busy - ext. Callback CF no reply - any Cancel callbacks CF no reply - int. Consult CF no reply - ext. Call waiting Ringer off Immediate ring Hold Temp preview...
Page 149: Special Features For Operation On An Openscape 4000
Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an Desk Phone on OpenScape 4000 as is the case for OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user. The restrictions are listed below: An Desk Phone on an OpenScape 4000 cannot actively park a user in the system.
Page 150 Index Index AICS Zip tone 50, 57 Allowing call joining Answered elsewhere Answering calls MultiLine Application Audio Room character Auto headset 50, 57 Autodial delay AutoReconnect Call Answering Forwarding Holding Incoming Rejecting Transferring Call forwarding Activating/deactivating Copying/pasting destination phone numbers Last destination...
Page 151 Index Call forwarding by call type Call forwarding chain Call forwarding information Call list Call lists 67, 121 Call log Call recording Alternating Automatic AutoStart Call types Conference Consultation Controlling Icons Line key Manual Multi-line Operating modes Second call Tips Call settings CTI calls MultiLine...
Page 152 Index Call waiting Callback Calls CE marking Cloud PIN Connecting parties Consultation Consultation call from second call Context Context menus Contrast Copying/pasting destination phone numbers Corporate directory Country setting Date and time Date format Daylight saving Delete the entry Destination phone number Dial plan Direct station selection keys Dialing...
Page 153 Index DSS call Call deflection DSS key Consultation Indirect pickup Rejecting a call Emergency call Emergency number Favorites for call forwarding Forwarding Destination phone number Favorites Saving a destination phone number Variable Forwarding primary line Function key Programmable General information Graphic display Icons indicating call status Group calls...
Page 154 Index Headset Answering call automatically 50,57 Hold reminder tone Holding Hot line For lines Idle mode Immediate dialing Incoming calls MultiLIne Immediate ring Key click LDAP LED displays Direct station selection keys (DSS) Function keys Line key Line utilization Lines Hot and warm line...
Page 155 Index Locality Locking the phone Making calls MultiLine Microphone Missed calls Mobility MultiLine Answering calls LED displays 76,86 Overriding Music on hold Normal dialing Number redial Open listening Operating instructions Override Phantom line Phone settings...
Page 156 Index Phonebook Local phonebook New contact Primary line Privacy Private line Programmable function key Quick search Redial MultiLine Remote configuration Ringer for lines Ringer melody Ringer off Ringer sequence 84, 94 Safety notes Saving destination phone number Searching for a contact Second call Ignoring Second call with consultation call...
Page 157 Index Security 88-89 Selected dialing key Setting the time Settings Shared line Speakerphone mode 49, 56 Telephone maintenance Time display format Toggle/connect Troubleshooting Unlocking the phone USB port management User interface User password Variable call forwarding Warm line For lines Web interface 141, 147...
Page 159 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 160 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 161 atos.net...
Page 162 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

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