Page 1 Unify OpenScape Desk Phone CP210 OpenScape Voice OpenScape 4000 User Guide HFA 10/2024 A31103-C1100-U121-01-7619...
Page 2: Important Information
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Software Update
Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4: Product-Oriented Environmental Protection
Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Setting the required option Service Intended use Telephone type...
Page 6 Mute key Call lists Settings menu Ports on the underside of the phone Threading the connection cables How to use network connections Using the USB port Updating the phone Telephone settings Setting the display contrast Audio Adjusting the speakerphone to the room acoustics Call settings Activating and deactivating second call System speed-dial numbers...
Page 7 Directed call transfer Using the speakerphone (speaker call) Turning the microphone on and off Ending a call Dialling Off-hook dialling On-hook dialling Dialling with the headset connected Dialling with selected dialling keys Dialling or correcting phone numbers Redialling the last number dialled Redialling a saved number Making calls with a DSS key Dialling contacts from the call lists...
Page 8 Switching to speakerphone mode Switching to handset Open listening in the room during a call Ending a call Parking a call Manually parking a call Calling a second party (consultation) Transferring a call Saving phone numbers for redial Using the second call feature Entering commands using tone dialling (DTMF suffix dialling) Conference calls Setting up a conference call...
Page 9 Saving phone numbers for "Redial on a line" Line mailbox Picking up messages Identifying the line used Making calls on multiple lines alternately Ending the connection on a line key Entering a call on a line in a three-party conference Allowing a party to join a call Blocking other parties from joining a call Third-party monitoring...
Page 10 Desk Phone as an entrance telephone system (two-way intercom) System-wide speaker call Speaker call in a group Announcement (broadcast) to all members of a line trunk group Forwarding calls for other stations Storing a destination for another telephone / activating call forwarding Saving a forwarding destination for fax / PC / busy station –...
Page 11 Testing the phone Testing functionality Web interface (WBM) Launching the web interface Administrator settings Logging into the user settings Licenses Fixing problems Responding to error messages Troubleshooting Index...
Page 12: General Information
General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.
Page 13: Selecting And Confirming Actions
General information SELECTING AND CONFIRMING ACTIONS Required operating steps with display text Press the key on the left or right side. Select an option in the menu or in lists using the navigator keys. The required option is selected. Volume Confirm the selected option.
Page 14: Intended Use
General information Intended use The Desk Phone CP210 is a desktop or wall-mounted unit designed for voice trans- mission and for connection to the LAN. It can also be used as a workstation device. The Desk Phone CP210 can also be connected to Wi-Fi with the additional Wi-Fi dongle CP10.
Page 15: Getting To Know The Desk Phone Cp210
Getting to know the Desk Phone CP210 Getting to know the Desk Phone CP210 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 16: Navigation Keys
Getting to know the Desk Phone CP210 The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various functions. The function keys (non-programmable) are assigned to the following functions: : Provides access to the user menu for locally controlling the phone settings.
Page 17: Programmable Function Keys On The Phone
Getting to know the Desk Phone CP210 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down...
Page 18: Notification Led
Getting to know the Desk Phone CP210 Meaning of LEDs on function keys Meaning of function key The function is deactivated. Lights up green The function is activated. Lights up red The line is busy (line or DSS key). A Group pickup call is available. Blinking green A call is incoming (line or DSS key).
Page 19: Dialpad
Getting to know the Desk Phone CP210 DIALPAD You can only use the digits 1 to 9 and 0 as well as the * and # characters when dial- ling a number. In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and spe- cial characters mentioned.
Page 20: Multi-Function Keys
Getting to know the Desk Phone CP210 ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer Switches between uppercase...
Page 21: Display
Getting to know the Desk Phone CP210 Mode (# can also be used here to switch): 123: Digits only ABC: Uppercase letters only Abc: First letter in uppercase, subsequent letters in lowercase abc: Lowercase letters only Move cursor left: Moves the cursor to the left Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the clipboard Paste: Inserts the entire content from the clipboard at the cursor position...
Page 22 Getting to know the Desk Phone CP210 Phone number The function key labels display the assigned key settings. For each label, a maximum of eight characters can be displayed. Status icon Press this key to return to the idle mode display from a call list. Press this key to return to the idle mode display from the Program or Service menu.
Page 23: Displays On The Status Line For Adjusting The Volume
Getting to know the Desk Phone CP210 Display Icon Explanation position Local call forwarding is active. line A mobile user is logged on to the telephone. line A status icon in front of your own phone number (replaced, for example, by the icons for call forwarding line or the icon “Mobility”).
Page 24: Icons For Events
Getting to know the Desk Phone CP210 Icons for events Icon Explanation You received new voice messages. You have one or more new missed calls. Local call forwarding is active. A status icon in front of your own phone number (replaced, for example, by call forwarding or Mobility icon).
Page 25: Functions During A Call
Getting to know the Desk Phone CP210 Redial First entry (selected when you call up the menu, if you have already dialed a phone number) Example: x may appear as dialable number like “1234”. Ringer off Other menu options (hidden) Do not disturb Mobile logon Cancel callbacks...
Page 26: Mailbox
Getting to know the Desk Phone CP210 Icon Meaning The call has been disconnected. You have placed the call on hold (e.g. consultation hold). Your call partner has placed the call on hold. The voice connection is secure. The voice connection is not secure. A headset is connected.
Page 27: Mute Key
Getting to know the Desk Phone CP210 You cannot delete (new) voice messages that you have not listened to in full. To mark a message as "listened to", press to jump to the end of the message. MUTE KEY The mute key switches the microphone on or off during an active call. Press the key to enable muting.
Page 28: Settings Menu
Getting to know the Desk Phone CP210 Settings menu Menu title Settings : Further entries are indicated by User Configuration for the last entry or for the first entry. The menu structure consists of several levels. The first line in this structure shows the menu currently selected while the remaining lines show the options for this menu.
Page 29: Ports On The Underside Of The Phone
Getting to know the Desk Phone CP210 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port...
Page 30: Threading The Connection Cables
Getting to know the Desk Phone CP210 THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 31: Using The Usb Port
Getting to know the Desk Phone CP210 USB port PC LAN port Network LAN port USING THE USB PORT The USB type A port above the display can be used for connecting the following items: A USB headset, not included. A mobile ION handset (DECT), not included. The Wi-Fi USB dongle CP10 as a replacement for the LAN connection cable, not included.
Page 32: Telephone Settings
Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.
Page 33: Adjusting The Speakerphone To The Room Acoustics
Telephone settings ADJUSTING THE SPEAKERPHONE TO THE ROOM ACOUSTICS To help the other party understand you clearly while you are talking into the micro- phone, you can set the telephone to "Normal", "Room echoing" and "Room muffled" to suit the acoustics in your environment. Press the button in idle mode.
Page 34: System Speed-Dial Numbers
Telephone settings Deactivate? Optionally, select and confirm the option shown. SYSTEM SPEED-DIAL NUMBERS This function must be configured by the administrator. Speed-dial numbers are saved in the system. Your administrator will provide you with the system speed-dial directory in printed form for example. For making calls using speed-dial numbers, see "Using speed dialling"...
Page 35: Settings That Impact Energy Efficiency
Telephone settings Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Confirm the option shown. New contact? Enter the phone number. Confirm the option shown. Your input is saved. Save &...
Page 36: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 37: Configuring Function Keys
Programming the function keys Ringer off AICS ZIP tone Alternate Server feature Blind transfer Transfer call Send URL Deflect 2nd alert Shift Show phone screen Built-in forwarding Personal directory Corporate directory Call log Directory The feature is not available on an OpenScape 4000 telephone system. Configuring function keys The available functions depend on your configuration.
Page 38: Configuring Selected Dialling / Direct Station Selection Keys
Programming the function keys Configuring selected dialling / direct station selection keys Your telephone can be configured so that direct station selection keys cannot be set up for data privacy and personal security reasons. Consult your admin- istrator if you have any questions. Direct station selection keys can be assigned an internal number from the HiPath network.
Page 39: Configuring The Pickup Key
Programming the function keys Entering an automatic consultation call Select and confirm the option shown. "RF" appears on the display. Consult? Add the destination number. If you press this key during a call, a consultation call is initiated immediately. The first party is placed on hold and the number of the saved destination is dialled.
Page 40: Deleting Function Key Programming
Programming the function keys More features? Select and confirm the option shown. Select and confirm the option shown. Call Pickup? Select and confirm the option shown. Save & exit? Deleting function key programming Deleting the phone number Open the menu. Confirm the option shown.
Page 41: Making Calls
Making calls Making calls Receiving calls The telephone rings if the ring tone is active. The status LED also flashes green. If transmitted, the calling party information (name, phone number) is displayed. ANSWERING A CALL VIA THE HANDSET The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator).
Page 42: Answering A Call Using A Dss Key
Making calls Adjust the call volume, if necessary. ANSWERING A CALL USING A DSS KEY Prerequisite: You have configured direct station selection keys on your telephone (see "Programming the function keys" à page 36 "Configuring selected dialling / direct station selection keys" à page 38).
Page 43: Directed Call Transfer
Making calls DIRECTED CALL TRANSFER You hear another phone ring and recognize the number, or a colleague asks that you pick up calls for a specific phone. Lift the handset. Select and confirm the option shown. Call? Enter the phone number of the phone you want to pick up the call. Displaying the called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the default display for call pickup groups is deactivated), you...
Page 44: Dialling
Making calls Press the key. The key is no longer illuminated. Press the key. The key is no longer illuminated. Hang up the handset. Confirm if configured. Disconnect? After the call has ended (either by you or the remote party), end of call notification with information about the duration of the call is displayed.
Page 45: Dialling With The Headset Connected
Making calls DIALLING WITH THE HEADSET CONNECTED Prerequisite: The headset is connected. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. The key illuminates. DIALLING WITH SELECTED DIALLING KEYS Prerequisite: You have set up a function key as a selected dialling key (see "Con- figuring selected dialling / direct station selection keys"...
Page 46: Redialling The Last Number Dialled
Making calls Cancelling en-bloc sending Cancel? Select and confirm the option shown. Optionally, press the key shown. The LED goes out. REDIALLING THE LAST NUMBER DIALLED The last phone number dialled on your phone is dialled automatically. Number redial Press the redial key. If the party answers, activate the speakerphone mode.
Page 47: Dialling Contacts From The Call Lists
Making calls Optionally, lift the handset. DIALLING CONTACTS FROM THE CALL LISTS Calling back missed calls The LED on the function key for the call log lights up green to signal missed calls. Press the key for the call list. The call list opens. You are immediately in the "Calls in queue"...
Page 48: Calling A Contact From The Directory
Making calls Optionally, open the idle menu in idle status. Select and confirm the list of unanswered calls. Calls in queue? Incoming calls? Optionally, select and confirm the list of answered calls. Optionally, select and confirm the list of dialled calls. Outgoing calls? Select and confirm until the required entry is displayed.
Page 49 Making calls Character Number key m M n N o O 6 p P q Q r R s S 7 t T u U v V 8 w W x X y Y z Z 9 . , ; L _ + - / * { } [ ] ( ) AND # ! ? $ % 1 "Blank space"...
Page 50: Calling A Subscriber
Making calls Calling a subscriber The subscriber found is shown on the display. Confirm to establish the connection immediately. Dial number? Optionally, select from the list of options and confirm. The connection is established with the selected subscriber. Copying a subscriber to the personal directory You can copy a located subscriber to your personal directory so that you can find this subscriber more easily next time.
Page 51: Using Speed Dialling
Making calls USING SPEED DIALLING This function must be configured by the administrator. Speed-dial numbers may also contain command or access code sequences and "Speed dialling with extensions" à may be linked to other speed-dial numbers (see page 34). Dialling using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (see "System speed-dial numbers"...
Page 52: Dialing With Project Assignment
Making calls Prerequisites Project numbers (from 1 to 5) have been configured for certain projects. You have an account code (ACCT) for the project. Dialing with project assignment Open the menu. Enter a service code between 61 (for project number 1) and 65 (for project number Enter the PIN.
Page 53: If You Cannot Reach A Destination
Making calls IF YOU CANNOT REACH A DESTINATION Call waiting (Camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Select the menu item, confirm and wait briefly. Camp-on? Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number are displayed.
Page 54: Programming Call Forwarding
Making calls Initial call Prerequisite: "Call forwarding no reply" is activated (see "Programming call for- warding" à page 54). The caller hears the ringing tone and is not forwarded to another extension until "Setting forwarding no reply" à page after a certain time (see 58).
Page 55: Fixed Forwarding For All Calls
Making calls FWD-VAR- BUSY-BOTH If your station is busy, all calls are forwarded. FWD-VAR- If you do not answer a call, all calls are forwarded after a cer- RNA-BOTH on tain length of time. FWD-VAR- If your station is busy or you do not answer a call, all calls are BZ/NA-BTH on forwarded after a certain length of time.
Page 56: Activating And Deactivating Fixed Forwarding By Option
Making calls Optionally, open the idle menu. Select and confirm the option shown. Fixed call fwd on? Deactivate fixed forwarding Press the key. Optionally, open the idle menu. Select and confirm the option shown. Fixed forwarding is deactivated. The des- Set forward off for? tination number is retained.
Page 57: Additional Forwarding Types
Making calls Configuring and activating variable forwarding Open the idle menu. Select and confirm the option shown. Act. FWD-VAR-ALL-BOTH? Optionally, open the menu. Confirm the option shown. Destinations? Confirm the option shown. The display shows "Forwarding". Call forwarding? Select and confirm the option shown. Enter destination: Enter the forwarding destination number.
Page 58: Displays
Making calls Call forwarding? Confirm the option shown. Variable forwarding is offered first. Confirm until the required forwarding type is shown in the first line. Forwarding type? Setting forwarding no reply FWD-VAR-RNA-BOTH off Forwarding type with status. Select and confirm the option shown. Enter destination? Enter the forwarding destination number.
Page 59: Using Callback
Making calls Forwarding for internal and external The status is shown in the display. The key "Call forwarding" key is illuminated Forwarding On There is no display message for the forwarding types "Busy", "No answer" and "Busy/no answer". Using callback If your phone belongs to an ONS group, callback on busy is only signalled on the busy phone, not in the entire ONS group.
Page 60: Responding To A Callback Request
Making calls RESPONDING TO A CALLBACK REQUEST Prerequisite: You have received at least one callback request (see "Messages (call- back requests)" à page 26). Press the key shown. Information regarding the caller is displayed. Select and confirm until the required entry is displayed. Next entry? Select and confirm the option shown.
Page 61: Switching To Handset
Making calls US mode If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. Press the key shown. Hang up the handset. Proceed with your call. SWITCHING TO HANDSET Prerequisite: You are conducting a call in speakerphone mode.
Page 62: Parking A Call
Making calls PARKING A CALL You can park up to 10 internal or external calls on the Desk Phone and resume them at another phone. There are two options for parking a call: Automatic parking Manual parking Calls cannot be parked if: All park positions are busy.
Page 63: Calling A Second Party (Consultation)
Making calls Hang up the handset. If "Call Park" is not available, you will receive acoustic and also visual notification. Confirm and continue the call. Return to held call? Optionally, hang up the handset. You receive a recall for the call on hold. Answering a parked call Lift the handset.
Page 64: Transferring A Call
Making calls Optionally, press the key shown. An alerting tone advises you that a conference call is now in progress between all three parties. If voice encryption is not activated or not available on a conference party's phone, the entire conference is not secure. It may be indicated that the call is not secure.
Page 65: Using The Second Call Feature
Making calls Saving the current phone number Prerequisite: You are conducting a call. Your call partner's number is shown on the display. Select and confirm the option shown. Save number? Saving any phone number Prerequisite: Your phone is in idle mode. Open the menu.
Page 66: Entering Commands Using Tone Dialling (Dtmf Suffix Dialling)
Making calls Optionally, hang up the handset and lift it again. ENTERING COMMANDS USING TONE DIALLING (DTMF SUFFIX DIALLING) After dialling a phone number, you can activate DTMF tone dialling (dual-tone mul- tifrequency signalling) to operate devices such as answering machines, or auto- matic directory inquiry, or switching systems by command inputs.
Page 67: Setting Up A Conference Call
Making calls Interconnecting conference participants from two independent con- ferences via a remote network. Putting the conference on hold if line keys are installed. Obtaining an overview of all conference participants. Transferring a conference to a new party. The functions listed can be performed by all conference participants at the same time.
Page 68: Adding A Party
Making calls Answer? Select and confirm the option shown. You are connected to the second caller. The other party is placed on hold. Select and confirm the option shown. Conference? Optionally, press the key shown. You will briefly see the message: "1 Pos- ition".
Page 69: Transferring A Conference Call
Making calls Press the key to add the party from the consultation call to the conference call. Toggle between the conference call and the consultation call. Toggle? Select and confirm to end the consultation call and return to the con- Quit and return? ference call.
Page 70: Disconnecting Conference Call Participants
Making calls DISCONNECTING CONFERENCE CALL PARTICIPANTS You are connected to a conference call and wish to disconnect one of the par- ticipants. Select and confirm the option shown. The phone number and possibly the name Conference: ^ parties? of the conference call member with the lowest member number are shown in the first display line.
Page 71: Making Calls Via Multiple Lines (Multiline)
Making calls via multiple lines (MultiLine) Making calls via multiple lines (MultiLine) Line / trunk keys Line keys can be configured on the programmable function keys. Each key that is assigned the function "line" is handled as a line. This means up to four lines can be configured.
Page 72: Preview
Making calls via multiple lines (MultiLine) being used by a telephone, a status message indicating that this line is busy is dis- played on all other telephones. Direct call line A line with a direct connection to another telephone. You can see the status of the line from the display.
Page 73: Answering Calls With The Line Keys
Making calls via multiple lines (MultiLine) Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are offered. However, you can also answer other calls pref- erentially.
Page 74: Forwarding Calls On Lines
Making calls via multiple lines (MultiLine) Via the Program / Service menu Open the menu. Select and confirm the option shown. Feature settings? Select and confirm the option shown. Ringer off? Confirm the option shown. Deactivate? Activate? Optionally, confirm the option shown. FORWARDING CALLS ON LINES When you activate call forwarding for a shared line, the line is generally also for- warded to other phones (see...
Page 75: Call Waiting With A Dss Key
Making calls via multiple lines (MultiLine) Dialling with automatic line seizure Lift the handset. Optionally, press the key shown. The display briefly shows the line number and status and then prompts you to dial. Example The line 220870 was selected automatically. 220870 The line key LED for 220870 lights up.
Page 76: During A Call
Making calls via multiple lines (MultiLine) During a call HOLDING A CALL ON THE TRUNK KEY Press the key shown. The line key LED flashes slowly. Hold Your Desk Phone system can also be configured so that the call is held by press- ing the line key.
Page 77: Answering A Specific Held Call
Making calls via multiple lines (MultiLine) ANSWERING A SPECIFIC HELD CALL A colleague in an open-plan office has parked a call on a line key and requests that you answer the call. You do not have access to this line. Lift the handset.
Page 78: Saving Phone Numbers For "Redial On A Line
Making calls via multiple lines (MultiLine) Redial? Confirm the option shown. SAVING PHONE NUMBERS FOR "REDIAL ON A LINE" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialled)". Saving the dialled phone number or a caller's phone number You have called a party on a particular line and this call is still in progress.
Page 79: Identifying The Line Used
Making calls via multiple lines (MultiLine) Responding to a callback request A callback request is displayed. Select and confirm the option shown. The party is called on the relevant line. Output? Next entry More than one entry is available. Select and confirm the option shown. The next entry is displayed. Next entry? Deleting mailbox entries The relevant entry is displayed.
Page 80: Making Calls On Multiple Lines Alternately
Making calls via multiple lines (MultiLine) MAKING CALLS ON MULTIPLE LINES ALTERNATELY Prerequisites The administrator has specified that when you change lines, the lines are placed on hold and can only be disconnected by replacing the handset or pressing the disconnect (release) key. You are connected to multiple parties via two or more lines.
Page 81: Blocking Other Parties From Joining A Call
Making calls via multiple lines (MultiLine) permission applies to the current call or the next call. You are already conducting a call on one line. Optionally, lift the handset. With a programmed function key Press the function key "Privacy mode". Privacy mode Via the menu Open the menu.
Page 82 Making calls via multiple lines (MultiLine) not informed that a "witness" is joining the call. The "witness" cannot participate in the call; they can only hear what is being said. When configuring and using third-party monitoring, observe the applicable data protection regulations.
Page 83: Making Calls In An Executive / Secretary Team
Making calls in an executive / secretary team Making calls in an executive / secretary team Calling an executive or secretary phone A DSS key is configured as "executive" on the secretary phone and as "secretary" on the executive phone. The following sections show examples of a call from an exec- utive to the secretary.
Page 84: Answering Calls For The Executive Phone When Already On A Call
Making calls in an executive / secretary team ANSWERING CALLS FOR THE EXECUTIVE PHONE WHEN ALREADY ON A CALL You are conducting a call. A call comes in on the executive phone. Ask your call partner to wait. Press the function key "Pickup" (see "Configuring the pickup key"...
Page 85: Answering Calls On The Executive Phone
Making calls in an executive / secretary team Answering calls on the executive phone The secretary phone does not answer a call for the executive. After 15 seconds (depending on the system) you hear an alert tone on the executive phone. The dis- play shows who is calling.
Page 86: Activating And Deactivating A Second Executive Call
Making calls in an executive / secretary team Activating and deactivating a second executive call On the executive phone, you can configure calls to go to the secretary phone when you are on a call. If you are on a call and are expecting another important call, it may be useful to activate the second call feature.
Page 87 Making calls in an executive / secretary team figured. The procedure is identical to the steps described in section "Configuring function keys" à page 37 Activating the representative Press the function key "Alternate". The LED lights up. Alternate Deactivating the representative Press the programmed function key "Alternate".
Page 88: Other Settings And Functions
Other settings and functions Other settings and functions Saving appointments APPOINTMENT REMINDER FUNCTION You can configure your phone to call you to remind you about appointments. You must save the required call times to do this. You can enter a single appointment that will take place in the next 24 hours or you can enter a daily recurring appointment.
Page 89: Using A Different Phone In The Same Way As Your Own
Other settings and functions Reminder: The phone rings. The appointment time is displayed. Lift the handset. Hang up the handset. Optionally, press the speakerphone key twice. If you do not lift the handset, the phone rings several more times and "Reminder" is displayed before the reminder is deleted.
Page 90: Logging Off From Another Phone
Other settings and functions The following applies within your own Desk Phone system Enter your internal PIN. The following applies within your own and another Desk Phone system within the integrated network Enter the 2-digit node ID of your own Desk Phone system. Enter your own number and press the hash key.
Page 91: Moving The Connection To The "Guest Telephone
Other settings and functions Call forwarding should therefore be programmed first for its phone number (see "Programming call forwarding" à page 54). The move remains effective until you log off from the "guest telephone". This pro- cedure can also be performed on a network-wide basis. MOVING THE CONNECTION TO THE "GUEST TELEPHONE"...
Page 92: Moving The Connection To The Next Phone
Other settings and functions Logging off through the "home telephone" If you have forgotten to log off from the "guest telephone", you can still do this through the "home telephone". The following message is displayed on the "home telephone". Logging off mobile user Return to home Confirm the option shown.
Page 93: System-Wide Speaker Call
Other settings and functions Two-way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call or the announcement by replacing the handset or - during a consultation - by retrieving the call on hold.
Page 94: Speaker Call In A Group
Other settings and functions 38). Press the programmed selected dialling key. A connection to the destination loud- 123456 speaker is established immediately. Aborting the connection If the party you are speaking to presses the speaker key or the corresponding line key, the connection will be aborted.
Page 95: Announcement (Broadcast) To All Members Of A Line Trunk Group
Other settings and functions 123456 Press the selected dialling key. A connection to the destination loudspeaker is established immediately. The called party can answer the call by lifting the handset. Two-way intercom to a variable destination When using the two-way intercom in a group, the loudspeaker and microphone of the destination phone are automatically switched on.
Page 96: Forwarding Calls For Other Stations
Other settings and functions Hunt group Optionally, press the programmed "Hunt group" key. Enter the internal phone number of a group member. The loudspeakers on all group phones are automatically switched on and you will hear a confirmation tone. You can begin the announcement. You end the announcement by hanging up.
Page 97: Saving A Forwarding Destination For Fax / Pc / Busy Station - Activating Call Forwarding
Other settings and functions SAVING A FORWARDING DESTINATION FOR FAX / PC / BUSY STATION – ACTIVATING CALL FORWARDING Open the menu. Confirm the option shown. Destinations? Select and confirm the option shown. Forwarding? Enter the code for the call forwarding type you wish to set. Codes are assigned by your administrator.
Page 98: Displaying / Deactivating Forwarding For Fax / Pc / Busy Stations
Other settings and functions Deactivating Confirm the option shown. Deactivate? Displaying Select and confirm the option shown. Display? Example For example, calls for station “3428” are redirected to station “8968”: 3428 ----------> 8968 DISPLAYING / DEACTIVATING FORWARDING FOR FAX / PC / BUSY STATIONS Open the menu.
Page 99: Changing Forwarding For Another Station
Other settings and functions Deactivate? Confirm the option shown. Checking Select and confirm the option shown. Display? CHANGING FORWARDING FOR ANOTHER STATION Proceed in the same way as for saving or activating: For another phone, see "Storing a destination for another telephone / activ- ating call forwarding"...
Page 100: Special Networking Functions
Special networking functions Special networking functions If your telephone is operating in an environment in which multiple Desk Phone telephones are interconnected, you are conducting a call via the network. Leaving or joining a hunt group or group call Prerequisite: You are part of a hunt group or group call in another Desk Phone (see "Activating/deactivating a group call"...
Page 101: Special Parallel Call (Ons) Functions
Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as on your own phone. Consult your administrator about setting up an ONS group. An ONS group may consist of up to three phones (phone numbers).
Page 102: Setting Up "Follow Me" Call Forwarding
Feature settings? Select and confirm the option shown. Select and confirm the option shown. Join hunt group? Deactivate? Confirm the option shown. Optionally, confirm the option shown. Activate? Setting up "Follow me" call forwarding You can activate or deactivate call forwarding for your phone from other phones in the network.
Page 103: Using Night Answer
Using night answer If authorized, you can also define telephones in other Desk Phone systems as the "Activating/deactivating the night answer service" à night answer destination (see page Open the idle menu. Select and confirm the option shown. DISA internal? Enter the (DISA) phone number of the Desk Phone to which the night answer phone is connected.
Page 104: Opening A Door
Clear Display? Optionally, select and confirm, then follow the operating instructions. Enter the phone number. Confirm the option shown. # = Entry complete? Confirm the option shown. Save & exit? Select and confirm the option shown. End? Removing all telephones in a call ringing group Open the idle menu.
Page 105: Privacy And Security
Privacy and security Privacy and security Turning do not disturb on and off If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and see the "Do not disturb" message. External callers are redirected to the attendant console.
Page 106: Caller Id Suppression
Privacy and security Feature settings? Select and confirm the option shown. Select and confirm the option shown. The display indicates whether "Do not dis- Do not disturb? turb" is activated or not. Confirm the option shown. Activate? Deactivate? Optionally, confirm the option shown. Caller ID suppression The caller ID display can only be suppressed for a subsequent call and the setting is not saved if the number is redialled.
Page 107: Voice Encryption
Privacy and security When the phone is locked, a special dial tone sounds when the handset is lifted. Within the Desk Phone environment, users can make calls as normal. Unlocking the phone Open the menu. Select and confirm the option shown. PIN / COS? Select and confirm the option shown.
Page 108: Notes On Voice Encryption
Privacy and security NOTES ON VOICE ENCRYPTION The administrator can define in the communication system whether and how you are notified of unencrypted calls. The following options are available: Warning tone This message is displayed. Call not encrypted Identifying anonymous callers (trace call) This function must be configured by the administrator.
Page 109: Changing The Password
Privacy and security A password can have a predefined period of validity: You will have to create a new password when the period ends. The message "Password warning" will alert you to this at the appropriate time. The message "Password has expired"...
Page 110: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. Are all key LEDs working? Is the display working? Do all keys work? Are the loudspeaker, handset, ring volume, ring tone, alert tone and speak- erphone mode functioning correctly? The following may also be checked by the administrator: Device ID of the phone...
Page 111: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface Ask the administrator about the IP address, the web interface address and how to connect the telephone to the network.
Page 112 Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.
Page 113: Fixing Problems
Fixing problems Fixing problems Responding to error messages Not possible Possible causes: Station number is incorrect. Dialed your own station number. Possible reaction: Enter correct station number. Possible cause: Not allowed Locked function selected. Possible reaction: Apply to the Administrator for authorization for relevant function. Possible causes: Not possible at moment Dialed a non-existent station number.
Page 114 Fixing problems Start conference , see "Conference" à page 1 Transfer call , see "Transferring a call" à page 1 "Placing a call on hold" à page 1 Hold active call , see Ask your administrator about the modified functions. The phone does not ring Check if the ringer is deactivated (see icon in the status bar on the display).
Page 115 Index Index Answering call (executive/secretary) Answering calls With line keys Automatic call forwarding Blocking a party from joining a call Call Answering Incoming Parking Call forwarding no reply Call waiting Callback Calling a second party CE marking Conference Consultation Context menus Contrast...
Page 116 Index Delayed call forwarding Dialing With line keys Direct station selection keys Answering a call Call waiting Dialing Directory Display contrast Do not disturb DTMF suffix dialing Encrypted call Entrance telephone system Fax messages Fixed forwarding Forwarding For fax or PC For other station Forwarding calls For lines...
Page 117 Index Programming General information Graphic display Icons indicating call status HiPath 5000 night answer opening a door ringing group Holding Identifying the line Idle mode Intercom IP telephony LAN telephony Last number redial Redialing a Saved number Redialing the last number dialed LED displays Direct station selection keys (DSS) Function keys...
Page 118 Index line keys Signaling LED Line keys Allowing/blocking party from joining call Answering calls Dialing with Phoning multiple parties Three-party conference Line utilization Line/trunk keys Logging on to another phone Messenger call Microphone Mobility Non-secure call One Number Service Line mailbox (MWI) Open listening Operating instructions Override...
Page 119 Index Parking a call 62, 76 Parking exclusively Phone settings Picking up a call (Team) Primary line Privacy Private line Programmable function key Quick search Representative (secretary) Safety notes Saving appointments Second (executive) call Second (executive) telephone Second call Secondary line Secure call Call status Displaying status...
Page 120 Index Encrypted call Information Unencrypted call Security Selected dialing keys Settings Shared line Signal call Signaling LED Speaker call Speakerphone mode 41, 60 Adjusting the room acoustics Function Speed dial Dialing System System speed-dial numbers System-wide speaker call Tone dialing Transferring calls directly to executive phone Troubleshooting Two-way intercom...
Page 121 Index User password Variable forwarding 56-57 Voice encryption Call status Displaying status Encrypted call Information Unencrypted call Voicemail Volume Setting Web interface...
Page 123 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 124 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 125 atos.net...
Page 126 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

Mitel Unify OpenScape CP210 User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Mitel Unify OpenScape CP210

Summary of Contents for Mitel Unify OpenScape CP210

Table of Contents