Technical Support - TYAN TOMCAT I7221 User Manual

Tomcat i7221 S5150

Technical Support

If a problem arises with your system, you should first turn to your dealer for direct support.
Your system has most likely been configured or designed by them and they should have the
best idea of what hardware and software your system contains. Hence, they should be of the
most assitance for you. Furthermore, if you purchased your system from a dealer near you,
take the system to them directly to have it serviced instead of attempting to do so yourself
(which can have expensive consequences).
If these options are not available for you then Tyan Computer Corporation can help. Besides
designing innovative and quality products for over a decade, Tyan has continuously offered
customers service beyond their expectations. Tyan's website (
easy-to-access resources such as in-depth Linux Online Support sections with downloadable
Linux drivers and comprehensive compatibility reports for chassis, memory and much more.
With all these convenient resources just a few keystrokes away, users can easily find the
latest softare and operating system components to keep their systems running as powerful
and productive as possible. Tyan also ranks high for its commitment to fast and friendly
customer support through email. By offering plenty of options for users, Tyan serves multiple
market segments with the industry's most competitive services to support them.
"Tyan's tech support is some of the most impressive we've seen, with great response
time and exceptional organization in general" - Anandtech.com
Please feel free to contact us directly for this service at
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ's, bulletins, driver updates, and
other information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any product
problems. This warranty only covers normal customer use and does not cover damages
incurred during shipping or failure due to the alteration, misuse, abuse, or improper
maintenance of products.
NOTE: A receipt or copy of your invoice marked with the date of purchase is required before
any warranty service can be rendered. You may obtain service by calling the manufacturer for
a Return Merchandise Authorization (RMA) number. The RMA number should be prominently
displayed on the outside of the shipping carton and the package should be mailed prepaid.
TYAN will pay to hav e the board shipped back to you
techsupport@tyan.com
6-12
http://www.tyan.com
Technical Support
w ww.tyan.com) provides