Problem: Cannot Connect To A Device; Figure A-2 Install Unknown Software Prompt; Figure A-3 Limited Or No Connection Message - Honeywell EQUIP HCD554IP Reference Manual

Troubleshooting

Problem: Cannot Connect to a Device

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If your internet security settings are set to "Prompt" you to install ActiveX controls, you
may see a warning similar to
Installing Honeywell IP (ActiveX Plug-in)
Figure A-2 Install Unknown Software Prompt
2. Ensure that the network cable from the camera is connected to both the camera and
the network.
When the following message
device connection is limited. Usually this warning state indicates that your PC and the
device you are connecting to are on different subnets. Contact your network administrator
for help to resolve your network issue(s).
Figure A-3 Limited or No Connection Message
Figure A-2. Click Install to install the ActiveX control. See
on page 34
(Figure A-3) displays in the status bar of the IP Utility, your
for the installation procedure.