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Why isn't my Fitbit device's battery charging?
If your battery stopped charging, try the solutions below.
Problem
The pins on the device or charging
cable are dirty.
The USB port or outlet is faulty.
The device isn't connected securely to
the charging cable.
The device isn't working as expected.
The device is wet.
The error "insufficient power source"
appears on your device's screen.
Your device's battery was depleted to
0%, and it doesn't appear to be
charging
You haven't used the device for several
months, and it won't turn on.
Dust and debris can accumulate over time. Clean the charging
contacts on the back of your device and the pins on your
charging cable.
Try a different USB port or a UL-certified wall charger.
Check the alignment and try reconnecting your device to the
charging cable.
Restart your device.
Thoroughly dry your device before charging it.
Remove other devices plugged in to your power source, or
plug your device in to another source.
Leave your device plugged in to the charging cable for at least
30 minutes.
Leave your device plugged in to the charging cable for at least
30 minutes.
Solution
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Related Manuals for Fitbit Zip Inspire Series
Summarization of Contents
How do I charge my Fitbit device?
Attaching the charging cable
Instructions for connecting charging cables to specific Fitbit models.
Ace & Alta series
Clip cable to port, ensure secure connection via vibration/icon.
Ace 2 & Inspire series
Magnetically attach cable to port, ensure secure connection.
Blaze
Insert device into cradle, align prongs, and close cover.
Charge 2 & Charge 3
Clip cable to port, align button, ensure secure connection.
Flex 2
Press tracker into compartment, align pins, check connection.
Flyer
Plug micro-USB cable into the port underneath the cover.
Ionic
Attach cable magnetically, align pins, check screen for charge.
Versa
Pinch clip, place Versa in cradle, align pins with contacts.
How do I know when my device is charged to 100%?
Ace & Alta series
A solid battery icon appears when your device is charged to 100%.
Ace 2 & Inspire series
A solid battery icon with a smile appears when your device is charged to 100%.
Blaze
A green battery icon appears when your device is charged to 100%.
Charge 2
A solid battery icon appears when your device is charged to 100%.
Charge 3
A solid battery icon with a smile appears when your device is charged to 100%.
Flex 2
When tracker is fully charged, a green light appears then all lights shine.
Flyer
White light indicates fully charged; LED changes color for other levels.
Ionic & Versa
Tap screen to briefly see '100%' or tap twice to use watch while charging.
How do I check the battery level on my Fitbit device?
Fitbit App
Swipe down on the Today tab to see battery level in the top left corner.
Ace & Alta series
Battery icon appears when 1 day or less of battery life remains.
Ace 2 & Inspire series
Press and hold button to see battery level on quick settings screen.
Blaze
Battery icon in the top left shows remaining battery life.
Charge 2
See battery level on tracker screen; access via battery menu in app.
Charge 3
Swipe up on clock face; battery icon is in the top left.
Flex 2
Flashing red light indicates low or critically low battery.
Flyer
Check LED indicator light or listen for audio notification for battery level.
Ionic & Versa
Swipe up to open Fitbit Today; battery icon is in the top left.
Need help?
Do you have a question about the Inspire Series and is the answer not in the manual?
Questions and answers