Fitbit Versa Lite Manual

Welcome to Level2
With the help of your new Fitbit^® smartwatch and guidance from your personal health coach, you'll have the tools you need to achieve a happier, healthier you.

Follow the simple steps in this guide to get started!

GETTING TO KNOW YOUR FITBIT VERSA LITE EDITIONTM

Congratulations on receiving your new Versa Lite! This easy-to-use smartwatch is packed with features that will inspire you to reach your fitness goals. Here's what you'll receive in the box:

SETTING UP YOUR VERSA LITE

Before you get started, make sure that:

• You take time to fully review the safety information featured on www.fitbit.com/safety.
• Your smartphone's Bluetooth^® wireless technology is turned on. (Go to the FAQs section of this guide to see more information on turning on Bluetooth for your smartphone.)
• You have an internet connection through Wi-Fi or cellular data.
• Your Versa Lite's battery shows a charge of at least 75%. If not, use the included cable to charge up the Versa Lite.

*NOTE: The Versa Lite is not intended to provide medical or scientific data.

STEP 1:
DOWNLOAD THE FITBIT MOBILE APP

This is the free mobile app you will use to sync health and activity data from your Fitbit smartwatch.

1. Open the App Store () or Google Play Store () from your phone's home page.
   
2. Search for "Fitbit" and tap "Get" or "Install" to download the app.
   

STEP 2:
LOG IN TO FITBIT AND SET UP YOUR FITBIT SMARTWATCH

1. Once downloaded, open the app and tap "Log In"
   
2. Log in with the email address and password you used to create your Fitbit account when you enrolled in the program. (Forgot your login info? Check how to retrieve your information.)
3. Once you've logged in to the Fitbit app, tap on the profile icon in the upper left part of the screen (the "Your Account" icon). Then select "Set Up a Device."
   
4. Select "Versa Lite", then tap "Set Up".
   
5. Review the terms & policies. To agree, tap "I Agree".
   
6. Follow the on-screen instructions to start charging your device. Once the charger is connected, tap "Next" to continue.
   
7. The Fitbit App will start to search for your Versa Lite. Make sure your phone and Versa Lite are next to each other. Once your phone finds your Versa Lite, your phone will show the "Found it!" screen below.
   
8. After the Fitbit app finds your Versa Lite, your smartwatch will display a four-digit code. When prompted, enter this code into the app. (Don't use the "1234" code below. It's just an example!)
   
9. Next, the Fitbit app will prompt you to set up your Versa Lite and download the latest software update. To go ahead, tap "Start Update."
   
10. As the Versa Lite is updating, you can use your phone or walk away for a bit-just make sure that your phone stays close to your Versa Lite. The update process usually takes around 20 minutes, but can take up to two hours. Check in every 10 minutes or so--the app will let you know when it's ready.
    
11. Once the update is complete and you see the message that your "Versa Lite is Ready," tap "Continue."
    
12. Your Versa Lite is now ready to use! Try it on and read more about your new fitness companion through the next few screens, tapping "Next" after you're finished with each one.
    
13. Once you see the screen to the right, your Versa Lite is set up. Tap "Done" to move on to the next step.
    

STEP 3:
CONNECT TO LEVEL2

1. After you set up your Versa Lite, the Fitbit app will send over a notification that will welcome you to Level2. Go ahead and tap the notification.
   
2. When you reach the Fitbit app home screen (also known as the "Today" screen), tap the inbox in the upper-right corner. (This is your "Notification Center.") You can find more information about Level2 here.
   

YOU'RE ALL SET UP! HERE'S WHAT'S NEXT:
Get Ready to Meet Your Coach
In the next few days, you'll receive an email with instructions on how to schedule your first call with your personal health coach. Let us know if you don't receive it within a week or so.

Join A Guided Program
Based on your goals, schedule, and fitness level, your Fitbit app builds customized programs to help you move more, sleep well, and eat better. Each guided program lasts a few weeks and keeps you accountable with check-ins and reminders.

We recommend starting with the Intro to Healthy Habits guided program. With this program, you'll:

• See how your current stats compare to your goals.
• Get a comprehensive picture of your strengths and where you may need extra guidance.

Join now by tapping the "Discover" tab in the Fitbit app, then tap "Guided Programs." From here, scroll through to select a guided program of your choice.

Check Out the Fitbit Community
As part of the Level2 experience, you have access to an exclusive community group in the Fitbit app. In this community, you're able to share inspirational moments from your daily routine, including exercise summaries, daily activity stats, photos, and more to receive encouragement and celebrate progress with other participants.

Join now by tapping "Community" in the lower right of the Fitbit app's Today screen. Then, tap "Groups" at the top of the screen. On the groups page, you should see the Level2 Group under the "Closed Groups" section--tap on it to get started.

FAQs

WHY IS MY SMARTWATCH NOT CHARGING??
We recommend plugging your charging cable into a USB port on your computer or other low-energy device. Please only use the charging cable that came with your smartwatch. When your smartwatch is properly secured to the charger, the percent charged will appear on the smartwatch screen. However, if your charging cable is dirty, if the smartwatch is not securely connected to the charging cable, or if the tracker is wet, your smartwatch will not charge properly.

WHAT DO I DO IF I FORGOT THE EMAIL ADDRESS I USED TO ENROLL IN THE PROGRAM?
If you forgot the email address you used during enrollment, instead of clicking "Log In" on the Fitbit app's home screen, click "Join Fitbit" to create a new account. Once you change your email address, be sure to use that same email address to log in to the Fitbit app. Note: Once you pair your device, you will see an invitation to re-enroll in Level2.

WHAT DO I DO IF I FORGOT MY FITBIT ACCOUNT PASSWORD??

1. Log out of the Fitbit app (in case you're logged in).
2. Tap or click Log In > Forgot your password?
3. Enter your email address and tap or click Send Reset Email. An email will be sent to the email address you entered. If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders. If you still have not received the password reset email, please call Fitbit support at 1-844-534-8248.
4. Click the link in the password reset email. This link takes you to our mobile website. Enter your new password and tap or click Set.
5. Return to the Fitbit app and log in using your new password.

I'M HAVING TROUBLE CONNECTING MY SMARTWATCH TO A WI-FI NETWORK.
Setting up your smartwatch with Wi-Fi is optional, but recommended since it may help to speed up the operations of your Fitbit smartwatch. If you have trouble connecting your smartwatch to Wi-Fi, first make sure that your Wi-Fi network is working correctly and that your network type is compatible with your smartwatch. For best results, connect your smartwatch to your home or work Wi-Fi network. Wi-Fi won't work on your smartwatch when the battery level is below approximately 25%.

HOW DO I EARN PROGRAM REWARDS??
By participating in Level2, you can earn rewards every day for hitting certain walking goals. Each day you reach a goal, you'll receive a reward that's applied to a gift card that we'll send to you. Walking goals and their rewards vary from state to state.

1. Take 10,000 steps in a day.
2. Take a ten-minute walk after a meal.

For more details, see the "Getting Started" letter that accompanied this guide.

HOW DO I TURN ON BLUETOOTH FOR MY SMARTPHONE?
For iPhones, turn on Bluetooth by going to Settings, then "Bluetooth", then tap the switch on.

For Android phones, swipe down from the top of your screen from the home screen, then tap the Bluetooth icon.

I'M HAVING TROUBLE CONNECTING MY VERSA LITE TO THE FITBIT APP.
Try these steps in order to connect your smartwatch with the Fitbit app.

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your smartwatch again.
3. Restart your Versa Lite by pressing the back button down for 10 seconds, waiting until the Fitbit logo appears on the Versa Lite's screen. Once your smartwatch has restarted, try setting it up again.
4. Try restarting your smartphone, then set up your smartwatch again.
5. Remove any other Fitbit devices you might have on your Fitbit account and/or your smartphone's list of connected Bluetooth devices. Once that's complete, try setting up your smartwatch again.
6. Uninstall and reinstall the Fitbit app on your smartphone. Then, set up your smartwatch again.
7. If you're still having issues connecting your Versa Lite to the Fitbit app, call us at 1-844-302-2821 for live Fitbit technical support (7AM-7PM, ET, Monday- Friday)

Still have smartwatch questions? Visit HELP.FITBIT.COM for a whole library of Fitbit device-related help articles and videos, with an easy-to-use search tool to help guide you to what you're looking for. If you have any other questions related to the program please call 1-844-302-2821 for live support (7AM–7PM, ET, Monday–Friday).

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.