Related Manuals for Avaya H249
Summarization of Contents
Introduction to Avaya H239 and H249 Phones
Document Purpose
Provides an overview of the document's scope and target audience.
Document Change History
Details revisions and updates made to the document across different issues.
Phone Overview and Safety
Essential Safety Guidelines
Outlines essential safety precautions to be followed when installing and using the phones.
Avaya Phone Dimensions
Presents the physical measurements of the Avaya H239 and H249 phones.
Initial Setup and Connectivity
Power Supply Connection Options
Explains how to connect the phones to power sources, including external adapters and PoE.
Device Connection Ports
Details the required connections for the handset, network, and PC to the phone.
IP Address Configuration Methods
Covers methods for assigning IP addresses to the phones, including DHCP and static configurations.
Checking IP Address Information
Provides procedures to verify the IP address settings on the phones.
Avaya Aura Failover Configuration
Describes how to configure Avaya Aura for phone failover to prevent call reception issues.
Navigating the Web Portal
Accessing the Web Portal
Step-by-step guide on logging into the phone's web portal for management.
System Tab Configuration
Details access to device information, software versions, and account management via the System tab.
Password Change Guidelines
Offers recommendations and rules for creating secure passwords for the web portal.
Configurations Page Options
Explains how to import/export configuration files and reset device settings.
Restoring Factory Default Settings
Outlines the process for returning the phone to its original factory settings and data.
Firmware Upgrade Procedures
Describes how to configure and perform firmware upgrades for the phones.
Automatic Provisioning Page
Covers deploying and managing devices in bulk using automatic provisioning methods.
Tools Page Utilities
Provides access to troubleshooting utilities like enabling syslog and watchdogs.
Capturing Network Packets
Details how to capture network packet dumps for troubleshooting purposes.
Network Tab Settings
Covers network settings including basic configuration, service ports, and advanced options.
VPN Connection Configuration
Explains how to configure Virtual Private Network (VPN) connections for secure network access.
Establishing L2TP VPN Connection
Guides users through setting up an L2TP VPN connection for the phones.
Establishing OpenVPN Connection
Provides instructions for configuring an OpenVPN connection, including file uploads.
SIP Page Configuration
Details the configuration parameters for Session Initiation Protocol (SIP) settings on the phones.
Dial Plan Page Settings
Describes how to configure dialing rules, aliases, and number manipulation for calls.
Basic Settings Page
Covers essential SIP and STUN settings for line configuration and registration.
SIP Hotspot Page
Explains how to configure the SIP hotspot feature for broadcast calls.
Configuring SIP Hotspot Server and Client
Provides steps to set up the SIP hotspot server and configure client devices.
Phone Settings Configuration and Management
Features Page Settings
Configures common phone features like DND, call waiting, and call transfer.
Audio Page Settings
Allows configuration of audio codecs, volumes, and ringtones for optimal sound quality.
Alert Info Ring Settings
Guides on setting distinctive ringtones for incoming calls based on alert information.
MCAST Page Configuration
Covers multicast settings for broadcast calls, including priority and server configuration.
Time and Date Settings
Details how to synchronize and set the phone's time and date using network or manual methods.
Advanced Phone Settings
Provides advanced settings for H249 phones, including screen customization and energy saving.
Trusted Certificates Management
Manages trusted certificate files for secure communication and authentication.
Device Certificates Management
Allows management of device-specific certificates for security purposes.
Call Logs Tab Access
Provides access to view, filter, and sort call history for incoming, outgoing, and missed calls.
Function Key Tab Configuration
Enables configuration of the six customizable function keys for hotel services or speed dial.
Customizing Function Keys
Step-by-step guide to assign names, types, and values to the programmable function keys.
Function Key Subtype Options
Lists available subtype options for configuring the function keys, such as MWI and Intercom.
Automatic Phone Provisioning
Explains how to automate firmware and configuration updates for multiple phones.
Auto Provisioning for Display Customization
Details how to customize the phone's display with background images and icons via provisioning.
Provisioning via DHCP or Static Server
Covers methods for provisioning phones using DHCP or a static server for firmware and configuration.
Provisioning via Plug and Play
Describes how to use the Plug and Play feature for simplified phone provisioning.
Managing Phone Reboots
Allows control over when the phone reboots after configuration or firmware updates.
Avaya H249 Phone Screen Customization
H249 Screen Navigation
Provides a visual guide to the elements displayed on the H249 phone screen.
Obtaining H249 Screen Capture
Explains how to download the current phone screen as a BMP image for reference.
Modifying Screen Picture
Guides on changing the background image of the H249 phone screen.
Modifying Display Icons
Details how to replace or customize the icons associated with programmable keys.
Modifying Phone Logo
Instructions for changing the device's logo displayed on the screen.
Deleting Screen Pictures
Covers the process of removing uploaded screen pictures, icons, or logos.
Adding Display Screen Greeting
Allows defining a custom welcome message or slogan for the phone screen.
Adding Hotel Address to Display
Enables displaying hotel contact information on the phone screen.
Configuring Function Keys Manually
Manual configuration of function keys through the web portal, including key name, extension, and subtype.
Troubleshooting Common Issues
Device Startup Failures
Addresses issues where the phone fails to power on or initialize.
Device Registration Failures
Solutions for problems preventing the phone from registering with the service provider.
Handset Audio Problems
Troubleshoots problems related to no audio or poor audio quality when using the handset.
Speakerphone Choppy Audio
Solutions for choppy audio experienced when using the speakerphone.
Phone Unresponsive Issues
Procedures for resolving situations where the phone becomes unresponsive or freezes.
Greeting Words Parameter Issues
Explains issues caused by incorrect Greeting Words parameter length leading to portal errors.
Hotline Feature in Screen Saver Mode
Addresses the hotline feature not working when the H249 phone is in screen saver mode.
Incoming Calls After Failover
Solutions for not receiving incoming calls after a server failover event.
Resources and Support Information
Related Documentation
Lists related documents and their intended use for installing and using the phones.
Finding Documents on Avaya Support
Provides a guide on how to locate specific documents on the Avaya Support portal.
Avaya Support Services
Information on accessing Avaya's support services for assistance and problem resolution.
Using Avaya InSite Knowledge Base
Details how to use the Avaya InSite Knowledge Base for troubleshooting and technical tips.
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