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EP Series Ultra HD LCD Disp lays User Guide EP5024K EP5024K-T EP5824K EP5824K-T EP6524K EP6524K-T...
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Planar employees. When you purchase a Planar product, you get more than a display, you get the service and support you need to maximize your investment. To find the latest warranty and service information regarding your Planar product, please visit http://www.planar.com/support...
Intro ductio n The Ultra HD resolution Planar EP Series LCD displays offer best-in-class reliability with the stunning image quality of 4K resolution. The displays come standard with commercial-grade features - such as 4K@60Hz support through both HDMI and DisplayPort and HDCP 2.2 compliance - which are required for digital signage, corporate, and control room environments.
Safety Information Safety Info rmatio n Before using the Planar EP Series, please read this manual thoroughly to help protect against damage to property, and to ensure personnel safety. • Be sure to observe the following instructions. • For your safety, be sure to observe ALL the warnings detailed in this manual.
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Important Safety Instructions Imp o rtant Safety Instructio ns Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the display near water. Clean the LCD screens with an LCD screen cleaner or LCD wipes. Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat.
Recommended Usage Slight pressure on the LCD will cause distortion of the image. Heavier pressure will cause permanent damage. Displays should be mounted where viewers cannot touch the screen or insert small objects in the openings that will create hazards by contacting bare conductive parts. The front polarizer is soft and subject to scratches from sharp objects.
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• 50”: EP5024K, EP5024K-T • 58”: EP5824K, EP5824K-T • 65”: EP6524K, EP6524K-T Planar recommends turning off the power for 4 hours per day for optimal performance. For complete warranty details, please visit www.planar.com/warranty. Imp o rtant Waste Disp o sal Info rmatio n Please recycle or dispose of all electronic waste in accordance with local, state, and federal laws.
VESA Mo unts, General Descrip tio n VESA mounts are used to secure the Planar EP Series for display. The display can be installed using a variety of VESA mounts available through Planar. If you do not have a VESA mount and would like to purchase one, contact Planar.
Cleaning the Display Cleaning the Disp lay If dust has collected on the power plug, remove the plug from the outlet and clean off the dust. Dust build-up may cause a fire. Remove the power plug before cleaning. Failure to do so may result in electrical shock or damage.
Package Contents Package Co ntents Part Description Number Picture LCD display One per box. HDMI cable HDMI cable. USB cable Connects to a PC for touch functionality (touch models only). AC power Power cord. cord IR extender Used to receive signals from cable the remote control.
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Package Contents Remote Used to control the display control (AAA batteries included). Cable clips Used to clamp and organize the cables. TouchMark TouchMark License Key License Key (touch models only). Quick Start Quick Start Guide. Guide EP Series Ultra HD LCD Displays User Guide...
Installing the Cable Clips Installing the Cable Clip s The cable clips included in the Accessory Kit are used to assist with cable management. These clips snap into place as shown in the image below. EP Series Ultra HD LCD Displays User Guide...
Planar EP Series - Standard Inputs Planar EP Series - Standard Inp uts RS232 In HDMI 1 PC Audio In HDMI 2 HDMI 3 Audio Out HDMI 4 SPDIF Out DP 1 Touch USB (Touch models) EP Series Ultra HD LCD Displays User Guide...
Installing the Display Installing the Disp lay This section explains how to install your display. We suggest that you read the entire section before you attempt to install the unit. Befo re Yo u Begin Make sure you have all the items in these lists before you begin unpacking and installing your display(s).
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Cable Length Recommendations Cable Length Reco mmendatio ns Cable length performance may vary between different cables and sources. The recommended maximum cable lengths are as follows: HDMI • 4K @ 50/60Hz: 8m (25 ft) maximum • 4K @ 24/25/30Hz: 15m (50 ft) maximum •...
Installing OPS Expansion (Optional) Installing OPS Exp ansio n (Op tio nal) The Planar EP Series displays are equipped with an expansion slot that supports the ® Intel Open-Pluggable Specification (OPS). The slot will support OPS devices such as PC’s, SDI modules etc.
Operating the Display Op erating the Disp lay OSD Keyp ad The OSD keypad is located on the rear of the display. OSD Keypad Buttons Descriptions Power Power on/Power off Source Source selection (toggle) Menu Right/Increase value Menu Left/Decrease value Menu Up Menu Down Menu/Exit...
Remote Control Receiver Remo te Co ntro l Receiver The remote control receiver is located near the keypad on the rear of the display. Use the IR extender cable for operating the remote from the front of the display. Power ON standby indicator, Remote control receiver EP Series Ultra HD LCD Displays User Guide...
Installing IR Extender Installing IR Extender The position of the IR extender will affect the reception of the IR signal. To ensure the best IR reception, P1 and P2, the two positions marked in the figure below, are recommended for installing the IR extender. EP Series Ultra HD LCD Displays User Guide...
LED Indicators LED Indicato rs The LED indicator light is located on the rear of the display near the keypad. The following table explains what the different colors and blink patterns mean. LED On Power Status Condition Green Power on Blinking Orange No signal Orange...
Using the Remote Control Using the Remo te Co ntro l Below is a picture of the remote control and its corresponding Hex codes. See the following page for button descriptions and Hex codes. EP Series Ultra HD LCD Displays User Guide...
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Using the Remote Control Customer Function Hex Code Description Code 04FB Provides source and resolution information INFO 40AF 1CE3 Turns the display on and off 40AF 07F8 Selects the VGA source 40AF 08F7 Selects the DP1 source 40AF HDMI1 09F6 Selects the HDMI source 1 40AF Not used...
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Locking/Unlocking the OSD Menus Customer Function Hex Code Description Code SCALING 14EB Toggles between different aspect ratios (Auto, Native, 4 x 3, 40AF Full Screen and Letterbox) FREEZE 43BC Freezes the current source image 40AF MUTE 00FF Turns off the sound 40AF BRIGHT 17E8...
Changing the Remote Control Battery Changing the Remo te Co ntro l Battery Remove the battery cover Slide back and remove the battery cover in the direction of the arrow. Insert the batteries. Align and insert two AAA batteries according to their plus and minus ports (as indicated in the remote control).
Turning the Display Off Turning the Disp lay Off With the power on, press the power button on the remote or side control panel to put the LCD panel in a standby mode. To turn off power completely, turn the AC switch to “O”...
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Input Menu Inp ut Menu This menu is used for selecting the input sources. Up to four sources can be displayed at the same time. Main Source Select the Main Input source Options: DisplayPort1, HDMI1, HDMI2, HDMI3, HDMI4, VGA, OPS Auto Scan Select whether the display will automatically scan for a Main Input source Options: On, Off...
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Input Menu Source 3 Select the third source Options: DP1, DP2, HDMI1, HDMI2, HDMI3, HDMI4, VGA, OPS Note: This function is only available when Multi-Source Views is set to Quad View. If HDMI4 was selected as another source, OPS cannot be selected. If OPS was selected as another source, HDMI4 cannot be selected.
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Multi-Source Presets Submenu Multi-So urce Presets Submenu Save and recall up to four configurations of single or multi-source layouts. Source selection and location are saved within each preset. Saving Co nfiguratio ns Set up the single or multi-source layout as desired. Select to assign the PRESET1 SAVE, PRESET2 SAVE, PRESET3 SAVE, or PRESET4 SAVE...
Picture Menu Picture Menu This menu is used for making common image adjustments. Aspect Ratio Adjust the aspect ratio of the screen. The first selection is for the main source, and the second selection is for sources 2-4. Options: Full Screen, Letterbox, 4:3, Default: Scheme Press...
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Picture Menu Increase or decrease the green hue. Press to select the desired level. Range: 0~100; Default: 50 Note: This function is not available when displaying PC or graphics sources Saturation Adjust the brilliance and brightness. Press to select the desired level. Range: 0~100;...
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Picture Menu – RGB Adjust Submenu (Color Temp = User) G Offset Adjust the amount of green in dark content Range: 0~100 Default: 50 B Offset Adjust the amount of blue in dark content Range: 0~100 Default: 50 Gamut Select the range of colors shown on the display Options: Native: Select the maximum range of colors REC709: Select the color gamut used in HDTV content...
Audio Menu Audio Menu This menu is used for adjusting audio settings. Volume Adjust the sound. Press to select the desired level. Range: 0~100 Default: 50 Treble Adjust the sound in high tones (treble). Press to select the desired level. Range: -6~+6 Default: 0 Bass...
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Audio Menu Audio Source Select the audio source that is played through the display’s internal speakers, audio out and digital audio out. Options: Audio In, Main Input, Source 2, Source 3, Source 4 Default: Main Source Note: Settings for Source 2, Source 3 and Source 4 will only be enabled when Multi- Source Views mode is set to On.
OSD Settings Menu OSD Settings Menu This menu is used to make initial setup adjustments to the OSD (On-Screen Display) menu and other on-screen messages. OSD H Position Adjust the horizontal position of the OSD menu. Press to select the desired level. Range: 0~100 Default: 50 OSD V Position...
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OSD Settings Menu Language Select the OSD language Options: English, French, German, Italian, Portuguese, Spanish, Chinese (Traditional), Chinese (Simplified), Japanese Default: English Splash Screen Select whether a splash screen appears when the monitor is powered up Options: On, Off Default: On Message Box Select whether a message box is displayed on screen Options: On, Off...
Setup Menu Setup Menu Auto Adjust Force the display to reacquire and lock to the input signal (VGA source only). This is useful when the signal quality is marginal. Note: This feature does not continually reacquire the signal. Options: No, Yes Default: No H Position Adjust the horizontal position of the image (VGA source only).
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Setup Menu Overscan Adjust the zoom (overscan) of the image Default: 0 Power LED Enable or disable the status LED Options: On, Off Default: On OPS Power Down Check Allow the display to skip waiting for the OPS module to power down when the display is powering down Default: On Real Time Clock...
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Real Time Clock Submenu Real Time Clo ck Submenu This menu is used to set the internal clock of the display, and to power on and power off the display at preset times if desired. Current Time Set the year, month, day, and time of day Options: User Mode, Workday Mode, Everyday Mode EP Series Ultra HD LCD Displays User Guide...
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Real Time Clock – User Mode Real Time Clo ck – User Mo de User Mode Select the power on/off time for each day of the week Options: Disable, Enable Use the arrow keys to specify the on and off times. EP Series Ultra HD LCD Displays User Guide...
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Real Time Clock – Workday Mode Real Time Clo ck – Wo rkday Mo de Workday Mode Select the power on/off time for Monday–Friday, Saturday, and Sunday Options: Disable, Enable Use the arrow keys to specify the on and off times. EP Series Ultra HD LCD Displays User Guide...
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Real Time Clock – Everyday Mode Real Time Clo ck – Everyday Mo de Everyday Mode Select the power on/off time for all days of the week Options: Disable, Enable Use the arrow keys to specify the on and off times. EP Series Ultra HD LCD Displays User Guide...
Advanced Setup Menu Advanced Setup Menu Smart Light Control Enable dynamic contrast (DCR) or ambient light sensor Options: Off, DCR, Light Sensor Default: Off Pixel Orbit Create slight frame motion to help avoid image retention Options: On, Off Default: Off Power Saving Config Options: Wake on VGA, Wake on All, Always On Default: Wake on VGA...
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Advanced Setup Menu DP2 Ver. Select the DisplayPort version of the DP2 input Options: 1.1, 1.2 Default: 1.2 Note: DisplayPort 1.2 is the more modern standard and supports 3840x2160 @ 60 Hz resolution. However, sometimes DisplayPort 1.1 is needed for compatibility with older graphics cards.
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Communication Menu Co mmunicatio n Menu This menu configures the display’s RS-232 and Ethernet communication ports. Baudrate Select the baud rate of the display’s RS-232 port Options: 115200, 38400, 19200, 9600 Default: 19200 Enable Network Enable the display’s built-in Ethernet port Options: On, Off Default: Off IP Address Settings...
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Communication Menu Signal Lost Alert Enable an automatic alert when the video signal is lost Options: On, Off Default: Off Load Default Load default communication settings Options: No, Yes Default: No SNMP Configure the Simple Network Management Protocol (SNMP) settings IP Address Show the IP address of the display Device MAC...
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Communication Menu Assigning an IP Address to the Disp lay To assign an IP address to your display, access the IP Address Settings Menu in the Communication menu. Consult your system administrator if you do not know how to configure the parameters shown in the menu. The default settings are shown below.
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Information Menu Info rmatio n Menu This read-only menu provides information on the active sources and the latest firmware version. EP Series Ultra HD LCD Displays User Guide...
Windows and Linux without a driver. Single touch only is supported for Mac operating systems. To achieve more than single touch Mac support, drivers will need to be installed, which can be found on http://www.planar.com/support. Note: Ensure that you have installed the USB cable on the display to a computer.
LAN Control LAN Co ntro l The Planar EP Series supports extending access to the RS232 commands over a network connection using a virtual COM port (VCOM). The VCOM driver can be found on http://www.planar.com/support. Note: RS232 commands over LAN can be achieved by opening a TCP connection to Port 23 to the display.
Installation Installatio n Use the following instructions to install the VCOM driver. Launch the vcomsetup.exe file. You may see a security warning similar to the following example. Click Run to continue. EP Series Ultra HD LCD Displays User Guide...
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Installation The vcomsetup.exe installer installs both the VCOM virtual serial port and also a utility (WinPcap) for finding your displays on the network. Follow the steps in the two installers, accepting defaults and license agreements as needed. EP Series Ultra HD LCD Displays User Guide...
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Installation When the installers are finished, you will see a VCOM icon on your desktop and you find two new folders in your start menu: IC Plus corp (with VCOM sub folder) and WinPcap. If you need to uninstall the software, there are shortcuts to uninstall from these menus.
Configuring VCOM Co nfiguring VCOM Use the VCOM shortcut to launch the VCOM setup utility. The utility starts up on the Device Info page, shown below. The controls on this page allow you to find and configure each display that you want to access via virtual COM ports. Open a browser Configure the Search for the...
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Configuring VCOM Click on COM Mapping to display the COM Mapping page, shown below. The controls on this page allow you to make virtual COM ports and select the display to which you want to map each virtual COM port. Create a Remove an virtual...
Function Descriptions Functio n Descrip tio ns Search In the Device Info page, click the Search icon. This function searches for any devices that are connected to the same network segment (maximum of 254 devices) as your PC. Any devices found will be listed in the Device Info table. Search By IP On the Device Info page, click the Search by IP icon.
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Configure IP Address Co nfigure IP Address This function allows you to configure the network settings of the selected device. We recommend using the on-screen menus or the web interface described in the User Guide instead of this function. Note: To cancel this function, scroll to the bottom and click the Cancel button.
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Adding a Virtual COM Port Adding a Virtual COM Po rt To add a virtual COM port, click the Add icon on the COM Mapping page to open the following dialog window. Select the display you want to control from the table and accept defaults, as shown. Make a note of the COM number assigned to the new VCOM port.
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Removing a COM Port You can view details for the virtual COM port device using Device Manager, shown below. Remo ving a COM Po rt On the COM Mapping page, select the COM port you want to delete and click the button.
Setting Up Email Alerts Setting Up Email Alerts The web service allows you to configure the settings required to send email alerts. If you are not using email alerts, you do not need to use the web service and can skip this section.
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Login When you first login, you will see the System Status page, as shown here. EP Series Ultra HD LCD Displays User Guide...
Administrator Administrato r Click on the word Administrator under the Planar logo to show/hide these menu items. Authenticatio n Co nfiguratio n Set user ID and password for login to the web service. System IP Co nfiguratio n You can view and/or change the network settings here. However, for best results, we recommend that you use the on-screen display menus.
System Status System Status • Kernel version - Shows the firmware version for the network interface. • MAC Address - Shows the unique address assigned to the network interface. • Nickname - Enter a device tag, up to 12 characters. This tag will appear in email alerts, which help you identify the source of the alert.
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WARNING! Do not use the controls in these two sections unless you have received a specific procedure and firmware from Planar. Following improper procedures can disable the net- work interface and require factory repair service. EP Series Ultra HD LCD Displays User Guide...
TCP Mo de, UDP Mo de and UART For normal operation, you will not need to change any settings on these pages. If you do need to change information, Planar’s Technical Support Department will provide you with more information. SMTP Your network administrator must provide information for the following fields: •...
Reset Device You can edit the subject and body of the email warnings, which are sent when there is a power status change, source change and signal lost. The SMTP 04 and 05 warnings are not used. Reset Device Click the RESET button to reboot the network interface. Note that the current settings are not changed.
Signal Compatibility Signal Co mp atibility Signal Resolution References Type 640x480 59.940 31.469 25.175 VESA DMT, CEA-861-F Format 1 640x480 72.809 37.861 31.500 VESA DMT 640x480 75.000 37.500 31.500 VESA DMT 640x480 85.008 43.269 36.000 VESA DMT 800x600 60.317 37.879 40.000 VESA DMT 800x600...
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Signal Compatibility Signal Resolution References Type 1400x1050 49.965 54.113 100.000 x VESA CVT 1400x1050 59.948 64.744 101.000 x VESA CVT-R 1400x1050 59.978 65.317 121.750 x VESA CVT 1400x1050 74.867 82.278 156.000 x VESA CVT 1600x1200 60.000 75.000 162.000 x VESA DMT 1920x1080 49.929 55.621...
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Signal Compatibility Signal Resolution References Type HDTV 1080i 28.125 74.500 SMPTE 274M, CEA-861-F Format 20 1080i 33.750 74.250 SMPTE 274M, CEA-861-F Format 5 720p 37.500 74.250 SMPTE 296M, CEA-861-F Format 19 720p 45.000 74.250 SMPTE 296M, CEA-861-F Format 4 1080p 27.000 74.250 SMPTE 274M, CEA-861-F Format 32...
Color Subsampling Support Co lo r Subsamp ling Sup p o rt YUV 4:4:4 YUV 4:2:2 YUV 4:2:0 RGB 4:4:4 Video Timing Input Supported Supported Supported Supported 4K @ 50/60 Hz 4K @ 50/60 Hz HDMI 1-2 4K @ 50/60 Hz HDMI 3-4, OPS All Other Supported...
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Specifications EP5024K EP5824K EP6524K Item EP5024K-T EP5824K-T EP6524K-T Backlight Life 30,000 hours min Power Source Power Consumption 115 W 135 W 170 W (Typ.) BTU/hr (Typ.) 115W x 3.42 BTU = 393 BTU/hr 135W x 3.42 BTU = 462 BTU/hr...
• Perform the adjustments according to "Operating the Display" on page 15. • If the problem you have experienced isn’t described below or you can’t correct the problem, stop using the display and contact Planar’s Technical Support Department. (See "Accessing Planar’s Technical Support Website" on page 78)
Website Go to http://www.planar.com/support to locate the following support documents and resources: • User Guide • RS232 User Manual • Touchscreen drivers • Standard warranties • Planar support hotline number and email EP Series Ultra HD LCD Displays User Guide...
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