Network installations: The SSCM installer does not support installation over a direct network share
using \\<ip or system-name>\share. Attempting to install SSCM in this manner results in
the following error message:
Internal Error This installation wizard has experienced an error. Please
contact your software vendor with the error code below. Error: File
copy failed. Error Code (23).
Workaround: Install SSCM from a local CD, a local disk, or a network share that is mapped to a
Updating from SSCM 1.00: When upgrading from SSCM 1.00 to SSCM 2.10, the following error
message appears and the installation halts:
An xpath query failed. Please view the error log for specifics about
the error. Error Code: 16777377
Workaround: To resolve this issue:
Delete all files in one of the following directories (depending on the architecture [x64/x86]
of the operating system):
• C:\Program Files (x86)\Hewlett-Packard\InstallWizard\HP Storage-
Works Simple SAN Connection Manager
• C:\Program Files\Hewlett-Packard\InstallWizard\HP StorageWorks
Simple SAN Connection Manager
Insert the SSCM 2.10 CD and start the installation.
Linux install issue on RHEL 5: Under specific distributions, such as Red Hat Enterprise Linux 5, the
installation CD is automounted using the following CD label:
If this occurs, the CD may be mounted with the no execution flag, causing the installation script
to fail. Installation failure may be indicated by the following error message:
bash: ./install_smb.sh: /bin/sh: bad interpreter: Permission denied
Workaround: Manually unmount the installation CD. For example, if the CD was automounted in
/media/HpInstallx.x, issue the following commands to remount the CD:
# unmount /media/HpInstallx.x
# mkdir —p /mnt/cdrom
# mount /dev/cdrom /mnt/cdrom
If the unmount command fails with a busy warning, make sure you have closed all applications
and consoles that could be using the CD media.
On Microsoft Windows Server 2008, the MSA2000 uses the native Microsoft MPIO. Use the
following procedure for all Windows 2008 systems in your SAN to configure MPIO.
To activate MPIO:
Select Start > Settings > Control Panel.
Double-click the MPIO icon.
Select the second tab, Discover Multi-Paths.
The MSA2000 appears in the Others section in the Device Hardware ID.
The MSA2000 should appear as HP LOGICAL VOLUME. Select this entry, and then click
HP StorageWorks Simple SAN Connection Manager 2.10 release notes