Motorola WT4000 - Wearable Terminal - Win CE 5.0 Professional 520 MHz User Manual page 78

4 - 12 WT4090 Wearable Terminal User Guide
Troubleshooting the Single Slot USB Cradle (Continued)
Table 4-4
Symptom
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
Cannot
ActiveSync with
Host Computer
Possible Cause
Wearable terminal Replace wearable terminal in cradle and retransmit.
removed from cradle
during
communications.
Incorrect cable See the System Administrator.
configuration.
Communications Perform setup as described in the WT4090 Integrator Guide.
software is not
Ensure that Microsoft ActiveSync 4.1 or greater is installed on the
installed or configured
host computer.
properly.
Wrong USB cable Ensure that the cable has a USB A connector on one end and a
used. USB mini B connector on the other end.
Host computer not Ensure that ActiveSync on the host computer is set to allow USB
configured properly. connections.
The wearable terminal Remove and re-insert the wearable terminal into the cradle,
is not fully seated in ensuring it is firmly seated.
the cradle.
Solution