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HTC VIVE XR Series User Manual

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Summary of Contents for HTC VIVE XR Series

  • Page 1 User Guide...

  • Page 2: Table Of Contents

    Contents Contents Overview What's inside the box? VIVE Deluxe Pack for XR Series About the headset and battery cradle VIVE Controller for XR Series Headset, battery cradle, and controller LEDs Getting started Assembly Setup (headset and controllers) Setup (play area) Basics Mixed reality Cleaning...
  • Page 3 Contents Settings Connecting to a Wi-Fi network Setting a device passcode Installing system and firmware updates Resetting your headset (factory reset) Adjusting the power frequency Choosing a display mode Setting a timeout for sleep mode Adjusting audio settings Choosing a tracking mode Pairing Bluetooth devices Setting up and using Kiosk mode Adding a VPN connection...

  • Page 4: About This Guide

    About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful.

  • Page 5: Overview

    Overview Overview What's inside the box? The VIVE XR Elite package includes the following items: § Headset (with removable face cushion and temples) § Microfiber pouch § VIVE Battery Cradle for XR Series § Lens Protection Card § VIVE Controller for XR Series (×2) §...

  • Page 6: About The Headset And Battery Cradle

    Overview About the headset and battery cradle Familiarize yourself with the components of the headset and battery cradle before use. Outside and front views 1. Headset button 5. Depth sensor 2. Vent 6. Volume control 3. Microphone 7. Face cushion 4.
  • Page 7 Overview 1. Removable temples 6. IPD slider 2. Cable notch 7. Microphone ® 3. Extended USB Type-C power port 8. Proximity sensor 4. Speakers 9. Diopter dials 5. USB Type-C accessory port The inner-right USB Type-C port (item #5) only supports connections to the dedicated tracker accessory.

  • Page 8: Vive Controller For Xr Series

    Overview The USB Type-C port on the battery cradle can be used for PC and external storage device connections. VIVE Controller for XR Series Balanced to fit comfortably in your hands, the controllers are designed for easy input and navigation during long VR sessions. Six degrees of freedom (6DoF) support, ergonomically placed buttons and triggers, and touch sensors further deliver intuitive, precise controls.
  • Page 9 Overview 1. Controller LED (see Controller LED on page 10) 6. Thumb rest 2. Thumbstick 7. Y button 3. VIVE button 8. X button 4. B button 9. Menu button 5. A button Controls To... Do this Turn the controllers on Press the VIVE button on the right controller and the Menu button on the left controller.

  • Page 10: Headset, Battery Cradle, And Controller Leds

    Overview Headset, battery cradle, and controller LEDs The headset, battery cradle, and controllers have LEDs that indicate various statuses. Headset LED The LED on the front side of the headset indicates the current status. Status White The headset is on and the attached battery cradle or connected power source is fully charged.

  • Page 11: Getting Started

    Getting started Getting started Assembly Battery cradle The battery cradle has a battery pack that can supply power to the headset. To avoid damaging the headset and battery cradle when attaching or detaching components, assemble the battery cradle on a level surface such as a desk or table. Attaching the battery cradle 1.
  • Page 12 Getting started 3. Attach the battery cradle to the headset using the temple slots. Make sure the release buttons are aligned and the fasteners are fully inserted into the temple slots. 4. Connect the battery cradle's extended USB cable to the headset’s extended USB port. Removing the battery cradle 1.
  • Page 13 Getting started Head strap You can use the head strap to distribute the weight of the headset more evenly for a more comfortable fit. The head strap also helps to keep the headset in place when making quick, sudden movements while playing VR games. Attaching and adjusting the head strap 1.
  • Page 14 Getting started With the battery cradle With the temples Position the strap on top of your head, Wrap the strap around the back of your then pull both sliders outward to tighten head, then pull both sliders outward to the strap. tighten the strap.
  • Page 15 Getting started VIVE Deluxe Strap for XR Series The VIVE Deluxe Strap for XR Series provides additional over-the-head comfort for maximum support. Attaching the VIVE Deluxe Strap to VIVE XR Elite 1. Attach the battery cover to the battery cradle. When attaching the battery cover, align its center hole with the battery cradle's adjustment dial.
  • Page 16 Getting started a. Insert the top strap's fastener into the slot (near the vent) on top of the headset. b. Hold the right side of the visor with one hand and slide the fastener toward the center until it stops. Make sure the fastener is clipped to the headset with the tab centered and vertically aligned.
  • Page 17 Getting started § To prevent injury, avoid placing your hand near the vent on the headset while sliding the fastener. § Don't put on the headset if the strap isn’t securely attached to the headset. Detach and reattach the fastener and make sure the tab is centered and vertically aligned.
  • Page 18 Getting started Adjusting the fit of the headset and strap 1. Put on the headset and use the adjustment dial to adjust the fit of the headset. See Putting on the headset on page 25. 2. Undo the hook-and-loop fastener on the strap. 3.
  • Page 19 Getting started 1. Hold the right side of the visor with one hand, then slide the fastener outward toward the vent to detach it. To prevent injury, avoid placing your hand near the vent on the headset while sliding the fastener.
  • Page 20 Getting started Face cushion Here's how to remove and reattach the original face cushion that came with the headset. Hold the top of the face cushion, then gently pull it outward to detach it from the headset. § To avoid damaging the face cushion, only hold it from the top when removing it from the headset.
  • Page 21 Getting started Avoid pressing the center of the face cushion against the headset when reattaching it. This may damage the front tab if it's not aligned with the notch on the headset. VIVE Face Gasket 2.0 for XR Series Use the VIVE Face Gasket 2.0 for XR Series only when the battery cradle is installed on your headset.
  • Page 22 Getting started Reattaching the spacer Align the edges of the spacer with the edges of the face gasket frame. Press the entire spacer against the gasket frame to securely adhere them to each other. Check each side and make sure everything lines up. Make sure the nose flaps are not caught between the spacer and gasket frame.
  • Page 23 Getting started To attach the cushion, align it with the edges of the spacer and press firmly. Make sure the nose flaps are not caught between the spacer and cushion. If the face gasket's preinstalled cushion doesn't fit perfectly, you can try replacing it with the other cushion included in the box.
  • Page 24 Getting started VIVE Temple Clips for XR Series The VIVE Temple Clips for XR Series provide additional support for extended VR and MR experiences designed for business use. To avoid damaging the headset and battery cradle when attaching or detaching accessories, assemble the headset on a level surface such as a desk or table.
  • Page 25 Getting started Putting on the headset Here's how to put on the headset and adjust the fit when the battery cradle and a strap (head strap or VIVE Deluxe Strap for XR Series) are attached. Glasses won't fit inside the headset. If you wear glasses, remove them first before putting on your headset.
  • Page 26 Getting started Charging the battery Here's how to charge the battery pack in the battery cradle. § Connect a power adapter to the battery cradle's USB Type-C port using a USB cable, and then connect the power adapter to a power outlet. The battery pack can also be charged without attaching the battery cradle to the headset.
  • Page 27 Getting started Using the headset without the battery cradle For enhanced portability, you can remove the battery cradle and connect your headset to a power source such as a power bank. Glasses won't fit inside the headset. If you wear glasses, remove them first before putting on your headset.

  • Page 28: Setup (Headset And Controllers)

    Getting started Setup (headset and controllers) Turning the headset on and off To turn on your headset, do any of the following: § § Connect your headset to the battery cradle's battery pack or to a power source. For details, see the following topics: §...
  • Page 29 Getting started Tap Start to begin setting up your headset. Sign in with your HTC account, or tap Create an account to create a new account using your email address or phone number. Follow the onscreen instructions to set up the following:...
  • Page 30 Getting started If there's a system update available, make sure to install it to get the latest features and enhancements. After installing the system update, tap Restart in VIVE Manager to restart the headset. On the Get in focus screen, tap Confirm. Then put on your headset and continue with setup.
  • Page 31 Getting started Hold your headset with both hands while adjusting the diopter dials. Turn the dials one at a time until the green lines on the screen are in focus. The green lines will appear only when you're setting up the headset for the first time or after a factory reset.

  • Page 32: Setup (Play Area)

    Getting started Pairing the controllers When using VIVE Manager to set up your headset and controllers, the app will prompt you to turn on the controllers. Your headset can automatically detect and pair with the controllers that came in the box. For details, see Setting up your headset for the first time on page 28.
  • Page 33 Getting started Set your floor position. Use your hand or controller to push down the virtual floor to match it with your physical floor. Choose to set up a Room-scale or Stationary play area. If you choose Room-scale, draw the boundary of your play area. a) Pinch and hold on a starting point with your fingers, or press and hold the trigger on a starting point.

  • Page 34: Basics

    Getting started Basics Hand tracking The hand tracking feature allows you to use your hands to interact in VR. Hand tracking is enabled by default. § Hand tracking can work in both VR and MR spaces. You can only use hand gestures in apps that support hand tracking.
  • Page 35 Getting started § To use the controllers, pick them up and position them in front of the headset. § To switch back to hand tracking, place the controllers on a level surface and position your hands in front of the headset. To disable hand tracking, do any of the following: §...
  • Page 36 Getting started § Quit the current app or return to your main Home space. § Switch between recent apps you've used. See Switching between recent apps on page § Cast the headset to compatible devices. See Casting the headset to a web browser page 63 and Casting the headset to an external display on page 64.
  • Page 37 Getting started Method Steps Capture a 1. Open the VIVE Menu. To find out how, see The VIVE Menu on page 35. screenshot or 2. Select to take a screenshot or select Start recording to record record videos your environment. The headset will take the screenshot or start capturing with a timer video after a 3-second delay.
  • Page 38 Getting started Category Description Updates Displays VR apps on the headset that have new updates you can install. Unknown source Displays VR apps that have been manually installed on the headset using APK files. For details, see Installing APK files on the headset page 56.
  • Page 39 Getting started Switching between recent apps You can easily switch between apps you've recently launched on your headset from the VIVE Menu. Here's how. The VIVE Menu will only show standalone VR apps as recent apps. Open the VIVE Menu. To find out how, see The VIVE Menu on page 35.

  • Page 40: Mixed Reality

    Getting started Using the VIVE button: 1. Adjust your position so that your headset is facing forward in your real environment. 2. To reset your view, press and hold the VIVE button on your right controller. When the entire reset view icon appears, release the button. The screen will briefly turn black, and then your view will be realigned with your real-world orientation.
  • Page 41 Getting started Viewing your surroundings You can turn on passthrough mode to view your physical surroundings while using your headset. To use the headset button or the right controller's VIVE button for turning passthrough mode on and off, go to Settings, select General, and then turn on Passthrough shortcut. Here's how to turn passthrough mode on or off: §...
  • Page 42 Getting started Select Set up next to Mixed reality. If this is your first time to set up mixed reality, select Get started. Select Start and follow the instructions in the Scan room dialog box to scan your room. As you move and look around your environment, meshes will be created and will cover the surfaces and objects that you're scanning.
  • Page 43 Getting started When you've finished scanning, select Save. The meshes and detected walls and tables will be saved in the headset. If you need to perform another scan, select Scan room. To manually define walls or add objects for the mixed reality app you're using, do the following: a) Select Reset walls to define walls in your room, or select Add objects and then choose the type of object that your mixed reality app needs to use.

  • Page 44: Cleaning

    Getting started Cleaning Cleaning and disinfecting VIVE XR Elite Here are a few tips to help you keep VIVE XR Elite clean and hygienic. Headset and controllers § Dampen a cloth with a neutral, non-acidic cleaning solution and use it to wipe the hard surfaces of the headset and controllers clean, especially places you frequently touch with your hands.
  • Page 45 Getting started Lenses § Use a clean, dry microfiber cloth to wipe the headset lenses clean. § To avoid smudging the headset lenses while cleaning them, wipe in a circular motion from the center of each lens to its outer edge. §...

  • Page 46: Additional Accessories

    Getting started comfortably on the forehead to provide an unobstructed field of view perfect for mixed reality experiences. You can purchase accessories for VIVE XR Elite at the following links: § https://www.vive.com/accessory/ https://business.vive.com/accessory/ § Additional accessories Installing tracker accessories on VIVE XR Elite You can install and use the following tracker accessories on VIVE XR Elite.
  • Page 47 Getting started For details, see the VIVE Ultimate Tracker User Guide. You can purchase VIVE Ultimate Tracker at the following links: § https://www.vive.com/accessory/ https://business.vive.com/accessory/ §...
  • Page 48 Getting started Using the VIVE Case for XR Series VIVE XR Elite comes with a microfiber pouch you can use to carry the headset when you're not using the battery cradle. In addition, you can purchase the VIVE Case for XR Series, a hardshell carrying case for the headset.
  • Page 49 Getting started Put the headset into the microfiber pouch, then close the pouch by tightening the drawstring. Put the pouch containing the headset into the case. If it doesn't fit easily, gently push while rotating it until it's fully inserted. Wrap the drawstring around the top of the pouch.
  • Page 50 Getting started Wrap the USB-C to USB-C cable and put it inside the cap so it fits securely behind the notches. Screw the cap securely onto the case.

  • Page 51: Managing Screenshots, Files, And Apps

    Managing screenshots, files, and apps Managing screenshots, files, and apps Connecting the headset to your computer You can connect the headset to your computer to transfer files between them. § If the battery cradle is attached to your headset, connect the battery cradle to your computer using a USB cable.

  • Page 52: Transferring Screenshots And Screen Recordings To Your Computer

    Managing screenshots, files, and apps § Transfer files from the headset to your computer. For details on transferring screenshots and screen recordings, see Transferring screenshots and screen recordings to your computer on page 52. § Transfer APK files from your computer and install them on the headset. For details, see Installing APK files on the headset on page 56.

  • Page 53: Browsing And Viewing Files

    Managing screenshots, files, and apps Browsing and viewing files You can browse files, view images, and play videos that are saved on your headset or on an external storage device. To browse files, do any of the following: Method Steps Browse 1.

  • Page 54: Viewing 360° Photos

    Managing screenshots, files, and apps Viewing 360° photos Viewing 360° photos in VR can be an incredibly immersive experience. You can look around in any direction and see the entire scenery. Here's how to view 360° photos on VIVE XR Elite. §...

  • Page 55: Transferring Files Between The Headset And An External Storage Device

    Managing screenshots, files, and apps § Browse files, view images, and play videos saved on the external storage device. See Browsing and viewing files on page 53. § Install APK files from the storage device. See Installing APK files on the headset on page Transferring files between the headset and an external storage device...

  • Page 56: Installing Apk Files On The Headset

    Managing screenshots, files, and apps In the Library, select the filter button in the upper right. Select Not installed. Select an app to download and install it. To view and launch installed apps, select , and then select Installed. Installing APK files on the headset You can install VR apps and Android mobile apps on your headset using APK files.

  • Page 57: Uninstalling Apps

    Managing screenshots, files, and apps From Home, select Settings. Select Advanced. Turn on Allow unknown apps. On the left-hand side of the Settings panel, select Storage. Select File browser. Navigate to the folder that contains the APK file. Select the APK file to install it. After installing an APK file, the app will appear in the Library.

  • Page 58: Using Vive Manager

    Using VIVE Manager Using VIVE Manager About VIVE Manager VIVE Manager is a mobile app that lets you set up and manage your headset. VIVE Manager requires Android 9 or later, or iOS 12 or later. To download the app, you can go to VIVE XR Elite Setup page or search for the app on the Google Play Store or App Store.

  • Page 59: Pairing Vive Manager With A New Headset

    Using VIVE Manager If you've paired headsets before, tap the down arrow to open the Devices dropdown menu and select the headset you want to update. Tap Connect. If you see there's an available system update, tap System update Update. Pairing VIVE Manager with a new headset You can pair VIVE Manager with several headsets and manage them in one place.
  • Page 60 Using VIVE Manager If you've paired headsets before, tap the down arrow to open the Devices dropdown menu and select Pair new headset. On the Welcome screen, select VIVE XR Elite and set up your new headset. When you see the Pair VIVE XR Elite screen and the front headset LED flashes white, press the headset button.

  • Page 61: Setting Up Parental Controls

    Using VIVE Manager Setting up parental controls Use parental controls to monitor and manage the time your child spends in using the headset. To use the parental controls feature, you need the following: § System version: 1.0.999.350 (FOTA 4) or later §...

  • Page 62: Setting Up Kiosk Mode Through Vive Manager

    Using VIVE Manager Tap Phone mirroring Next. Tap Grant for both Accessibility Service and Modify system settings. After tapping Grant, you'll be guided on what to turn on. After granting permission, tap the back arrow until you're on the VIVE Manager screen. Setting up Kiosk mode through VIVE Manager You can set up Kiosk mode for your headset using VIVE Manager.

  • Page 63: Sharing And Streaming Content

    Sharing and streaming content Sharing and streaming content Casting the headset to a web browser You can share what you see in VR with others by casting your headset to a web browser on a computer or mobile device. § Your headset and the computer or mobile device must be connected to the same Wi-Fi network.

  • Page 64: Casting The Headset To An External Display

    Sharing and streaming content Control Description Start or stop screen recording Switch between16:9 and 1:1 aspect ratio Switch between full screen and the original window size To stop casting, click Disconnect in the browser or select Stop casting on your headset. Casting the headset to an external display ™...

  • Page 65: Casting The Headset To Your Phone

    Sharing and streaming content Casting the headset to your phone You can use VIVE Manager to cast the headset to your phone. § Screen casting in VIVE Manager requires Android 9 or later, or iOS 12 or later. ® § Before launching VIVE Manager, turn on your phone's Bluetooth and Wi-Fi.

  • Page 66: Mirroring Your Phone Screen To Vive Xr Elite

    Sharing and streaming content Mirroring your phone screen to VIVE XR Elite You can mirror your phone screen to VIVE XR Elite so you can use your phone without taking off the headset. You can navigate your phone, launch mobile apps, and view photos and videos in §...
  • Page 67 Sharing and streaming content § If you don't see the toolbar, aim the beam toward the phone screen to make it appear. § When viewing videos, make sure your phone's audio volume is not muted. Moving and resizing the phone screen You can move and resize a mirrored phone screen in VR.
  • Page 68 Sharing and streaming content Resizing the phone screen 1. Aim toward any of the edges or corners of the phone screen to make a resize pointer appear. 2. Pinch your thumb and index finger together or press the trigger on the controller to grab the edge or corner.

  • Page 69: Phones Compatible With Vive Xr Elite

    VIVE XR Elite must be updated to system version 1.0.999.248 or later to support the phones listed below. Model Phone mirroring DRM content streaming HTC U23 Pro HTC U23 HTC Desire 22 Pro HTC U11 HTC U11+ HTC U12+ HTC EXODUS 1 – HTC U19e –...
  • Page 70 Sharing and streaming content ™ OPPO Model Phone mirroring DRM content streaming OPPO A73 5G – OPPO Find X3 – OPPO Reno4 Pro 5G – OPPO Reno5 Pro 5G – OPPO Reno5 Z ™ realme Model Phone mirroring DRM content streaming realme 7 5G –...
  • Page 71 Sharing and streaming content Model Phone mirroring DRM content streaming Sony Xperia 1 III Sony Xperia 10 II Sony Xperia 10 III Sony Xperia 1 (J9110) vivo Model Phone mirroring DRM content streaming vivo V21 5G – vivo X60 – vivo X50e –...

  • Page 72: Streaming Pc Vr Apps To The Headset

    Sharing and streaming content Streaming PC VR apps to the headset You can connect the headset to a PC via a USB or wireless network connection and stream PC VR apps to the headset. For details, visit VIVE Streaming Support.

  • Page 73: Connecting To A Wi-Fi Network

    Settings Settings Connecting to a Wi-Fi network Your headset can connect to 2.4 GHz and 5 GHz Wi-Fi networks. The headset also supports the Wi-Fi 6E standard. You can connect to 6 GHz wireless networks in regions where the headset is certified to use Wi-Fi 6E. §...

  • Page 74: Setting A Device Passcode

    Settings Setting a device passcode You can set a device passcode to protect your headset from unauthorized access. Your headset prompts you to enter the passcode when you do one of the following: § Restart the headset. § Turn on the headset when the power is off. §...

  • Page 75: Resetting Your Headset (Factory Reset)

    Settings Resetting your headset (factory reset) If your headset has a persistent problem that cannot be solved, you can perform a factory reset. A factory reset reverts the headset to its initial state—the state before you turned on the headset for the first time.

  • Page 76: Setting A Timeout For Sleep Mode

    Settings Mode Description Vivid Displays more saturated colors and enhances contrast and brightness. Setting a timeout for sleep mode You can set a timeout to put your headset in sleep mode after a period of inactivity. Here's how: From Home, select Settings. Select Advanced.

  • Page 77: Pairing Bluetooth Devices

    Settings Mode Description Instant mode Best used for stationary applications and when the headset will be used in different spaces or shared among users. Doesn't support mixed reality. In this mode, you won't need to set up a play area. A temporary stationary play area—a circular area with a radius of 1 m—will be created automatically every time a user puts on the headset.
  • Page 78 Settings Setting Description Assign apps Choose whether to allow a single app only or multiple apps to be used in Kiosk mode. After selecting an app or several apps, select Save in the lower right. Passcode When turned on, this setting requires users to enter a passcode to protection use your headset.

  • Page 79: Adding A Vpn Connection

    Settings Adding a VPN connection Add virtual private networks (VPNs) so you can connect and access resources remotely inside a local network such as your corporate or home network. Before you can connect your headset to a VPN, you may be asked to do the following: §...
  • Page 80 Settings What is eye-gaze targeting? Eye-gaze targeting tracks what you're looking at on a screen and highlights it. You still need to use your hands to select an item or scroll through the screen. Eye-gaze targeting is currently available as a beta feature. To use this feature, you need to have VIVE Full Face Tracker installed on VIVE XR Elite and eye tracking enabled in Settings Inputs VIVE Full Face Tracker.
  • Page 81 Settings § Selecting an item § With your finger: Tap an item to select it. § With a controller: Move the cursor to an item you want to select and then press the trigger. § Scrolling the screen § With your finger: Swipe up or down the screen. §...
  • Page 82 Settings Mapping controller buttons to 2D apps To use controller buttons to interact with 2D apps, you can map them to the app buttons. Here's how. The trigger button cannot be mapped to 2D apps. From Home, select Settings. Select Advanced Beta features. Turn on Controller button mapping (2D apps).

  • Page 83: Vive Xr Elite For Business

    VIVE XR Elite for Business VIVE XR Elite for Business About VIVE XR Elite for Business Bring the versatile VIVE XR Elite to your business. Take advantage of VIVE Business tools and features to manage your fleet of VIVE XR Elite devices. To learn more about VIVE Business, visit VIVE Business website.

  • Page 84: Vive Business

    VIVE XR Elite for Business VIVE Business+ VIVE Business+ is a secure, web-based platform that allows administrators to manage and control your fleet of VIVE XR Elite devices. VIVE Business+ gives you efficiency and ease—all in one place. Optimize and scale up your operation with remote device management. Maximize VIVE XR Elite capabilities with VIVE Business+ advanced features.
  • Page 85 VIVE XR Elite for Business Select the enrollment profile that matches your requirements. § Corporate-owned, user-associated devices § Corporate-owned, userless devices On the corresponding enrollment page, click + Create profile.
  • Page 86 VIVE XR Elite for Business Specify the details of your profile and click Next. A Wi-Fi connection is required. You won't be able to enroll if your device isn't connected to a Wi-Fi network.
  • Page 87 VIVE XR Elite for Business Review your profile information and click Create. Open your profile page and click Token Show token. The enrollment token's QR code will be displayed. Keep this page open as you'll need to scan the QR code with your headset to enroll it and set it up for Microsoft Intune.
  • Page 88 VIVE XR Elite for Business Enrolling the headset and setting it up for Microsoft Intune There are two ways you can enroll your headset in Microsoft Intune. § Scanning a QR code § Uploading a Mobile Device Management (MDM) solution Once you're done enrolling your headset, you can set it up.
  • Page 89 VIVE XR Elite for Business "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATIO N". 4. Under Credentials configuration file (.json), click Browse and upload the device enrollment token JSON file. 5. Click Add. 6. Create a group with Assign manager solution selected and have your headset assigned. a.
  • Page 90 VIVE XR Elite for Business The MDM Setup window will appear. The Microsoft Intune agent will then automatically enroll the headset. When enrollment is complete, follow the onscreen instructions to finish setting up the headset. What you do next will depend on the enrollment profile you selected when creating the device enrollment token.
  • Page 91 VIVE XR Elite for Business If the headset restarts during setup or setup is interrupted for some other reason, you can resume setup from the Library. First, go to the Library, select the filter button , and then select 2D apps. Select Microsoft Intune to resume device setup.

  • Page 92: Vmware Airwatch

    VIVE XR Elite for Business VMware AirWatch Setting up VMware AirWatch agent and enrolling VIVE XR Elite using a QR code ® You can create and use a QR code to automatically set up Wi-Fi, install the VMware AirWatch agent from a specified URL, and enroll VIVE XR Elite. §...
  • Page 93 Stage Devices With the Enrollment Configuration Wizard. § enroll_script.sh: Script for enrolling VIVE XR Elite in the VMware AirWatch agent. You can download the script from https://dl4.htc.com/Web_materials/Manual/ Vive_Focus3/enroll_script.sh. Click Add. Create a group with Assign manager solution selected and have your headset assigned.

  • Page 94: Solutions And Faqs

    Solutions and FAQs Solutions and FAQs General How do I prepare the headset before returning it for repair? Before sending in the VIVE XR Elite headset for repair, remove the following accessories if they're attached to the headset: Accessory Instructions Face cushion Face cushion on page 20.
  • Page 95 Solutions and FAQs Accessory Instructions VIVE Face Gasket 2.0 VIVE Face Gasket 2.0 for XR Series on page 21. Head strap Head strap on page 13. VIVE Deluxe Strap VIVE Deluxe Strap for XR Series on page 15. Temples Insert them into the temple slots on the headset. Battery cradle Battery cradle on page 11.
  • Page 96 Solutions and FAQs In what regions can Wi-Fi 6E be used? Below is a list of regions where Wi-Fi 6E has been enabled for use. Device certification status varies by region. Local laws and regulations may influence Wi-Fi 6E availability and usage. §...
  • Page 97 § Using third-party apps or websites. § Third-party apps or websites may collect personal data. HTC can neither guarantee the accuracy of IPD measured through third-party apps or websites nor ensure the security of your personal data. Estimating your IPD in a mirror You can estimate your IPD with a millimeter ruler and a mirror.

  • Page 98: Hardware

    Solutions and FAQs Check the millimeter mark on the other eye. You may need to close the first eye to get a clear reading. 0 10 20 30 40 50 Make a note of your IPD measurement. You may want to recheck several times to make sure your reading is accurate.
  • Page 99 Solutions and FAQs How do I check the battery level of the headset and controllers? You can check the battery level in the headset or the VIVE Manager app. Here's how: In the headset From Home, aim toward the status icons in the upper-right corner of the dashboard. You'll then see the battery level and connection status of your headset and controllers.
  • Page 100 Solutions and FAQs In the headset, you can also go to Settings and select Inputs Controllers to check the battery level and connection status of your controllers. Why isn't the battery percentage displaying correctly? After updating VIVE XR Elite to system version 1.0.999.374 (FOTA 4.5) or later, you may experience the following issues: §...

  • Page 101: Apps And Content

    Solutions and FAQs Why won't the headset turn on? You'll see the low battery status in the headset when the battery cradle is not connected or the battery is running low. Make sure the battery cradle is connected to the headset. For details, see Battery cradle on page 11.
  • Page 102 Solutions and FAQs Phone manufacturer How to find the screen mirroring setting § HTC U11, HTC U11+, HTC U12+, and HTC EXODUS 1: Go to Settings and tap Connected devices Connection preferences HTC Connect. § Other HTC phones: Search for Cast.

  • Page 103: System

    Solutions and FAQs Open the Captures folder. Select the screenshot or screen recording you want to view. How do I view 360° videos on VIVE XR Elite? You can download VIVE Video from the VIVEPORT Store—or from the VIVE Business AppStore for enterprise users—and use the app to open and view 360°...

  • Page 104: Trademarks And Copyrights

    The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice.

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