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HTC VIVE XR Elite User Manual

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Summary of Contents for HTC VIVE XR Elite

  • Page 1 VIVE Hub/VIVE Streaming/VIVE Desk User Guide...

  • Page 2: Table Of Contents

    Contents Contents Overview About VIVE Hub services Requirements Getting started Windows macOS Using VIVE Streaming About VIVE Streaming Starting a VIVE Streaming session VIVE Streaming FAQs General (VIVE Streaming) Tracking Performance Connections Audio Error messages Using VIVE Desk About VIVE Desk Setting up VIVE Desk Starting a VIVE Desk session VIVE Desk toolbar...
  • Page 3 Contents Appendix Error codes VIVE Hub VIVE Hub installer VIVE Streaming app in headset VIVE Desk VIVE Ultimate Tracker DisplayPort (VIVE Focus Vision only) Trademarks and copyrights...
  • Page 4 About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful.

  • Page 5: Overview

    After installing VIVE Hub, go to Using VIVE Desk on page 45 to learn how to use VIVE Desk. Requirements VIVE Hub services require the following elements. VR headset VIVE Focus Vision or VIVE XR Elite Component System requirements Processor § Intel ® Core ™...
  • Page 6 Overview Component System requirements USB port 1× USB 3.0 port (Backward compatible to USB 2.0. However, we recommend using a USB 3.0 port or newer for better performance.) Mac (VIVE Desk only) Component System requirements Chip Apple M1 chip or better Operating system macOS Ventura 13 or later Expansion port...

  • Page 7: Getting Started

    Getting started Getting started Windows Preparing your computer Make sure you have all the software installed on your VR-ready computer to run the VIVE Hub services you've installed. § Make sure the computer GPU driver is up-to-date. § Connect your computer directly to your Wi-Fi router using an Ethernet cable. Make sure the SteamVR software has been downloaded and launched to complete the installation.
  • Page 8 PC, open the VIVE Hub settings, and then go to About VIVE Streaming tab or About VIVE Desk tab. Then, click Update next to VIVE Streaming (Headset) or VIVE Desk (Headset). You can also visit the VIVE XR Elite forum and VIVE Focus Vision...
  • Page 9 Connect the headset to your computer. For instructions, see the following topics: § Attaching a USB Type-C cable to VIVE XR Elite on page 10 Connecting VIVE Focus Vision to your computer using the VIVE Wired Streaming Kit §...
  • Page 10 Select Set "PC VR apps" as the default Library filter if you primarily use your headset to stream PC VR titles. Attaching a USB Type-C cable to VIVE XR Elite Connect your VIVE XR Elite headset to your computer using a USB Type-C ® cable.
  • Page 11 Getting started Connecting VIVE Focus Vision to your computer using the VIVE Wired Streaming Kit Take advantage of the stability and bandwidth of a DisplayPort connection when performing a wired streaming session with VIVE Focus Vision. § DisplayPort mode using the VIVE Wired Streaming Kit is only supported on VIVE Focus Vision.
  • Page 12 Getting started You can also use the VIVE Focus Vision power adapter to power the converter. Plug the cable of the power adapter into the circular port on the converter. Connect the converter to your computer's DisplayPort and USB Type-A ports using the converter cables.
  • Page 13 Getting started Connect the end connector of the VIVE Wired Streaming Cable with the icon to the converter. Make sure the cable is plugged in all the way (you'll hear a click).
  • Page 14 Getting started Plug in the L-connector of the VIVE Wired Streaming Cable to the USB Type-C port on the side of the headset with the cable oriented upwards. Fasten both hook-and-loop cable wraps behind the built-in speaker. Make sure to fasten them with the fuzzy side out to avoid tangling with hair.
  • Page 15 Getting started In VIVE Hub, click Setup guide Headset VIVE Focus Vision to have VIVE Hub check if your computer's graphics card and driver support DisplayPort mode. It also provides a step-by-step guide on how to connect VIVE Focus Vision to your PC or laptop using the VIVE Wired Streaming Kit.
  • Page 16 Getting started Select your computer. Select Set "PC VR apps" as the default Library filter if you primarily use your headset to stream PC VR titles. A QR code will appear on your computer screen. A numerical pairing code will also appear below the QR code.

  • Page 17: Macos

    Getting started macOS Installing VIVE Hub Install VIVE Hub on your computer so you can use VIVE Desk on your headset. On your computer's web browser, go to https://www.vive.com/vive-hub/download/. Click Download for macOS to download the VIVE Hub DMG file to your computer. Open the VIVE Hub DMG file.
  • Page 18 Make sure the latest version of VIVE Desk is installed on the headset. See How do I update VIVE Desk and VIVE Hub? on page 53. You can also visit the VIVE XR Elite forum and VIVE Focus Vision forum to ask questions and communicate with other VIVE headset users.
  • Page 19 Getting started Connecting your headset to your computer wirelessly Before starting a wireless VIVE Desk session, you need to pair your headset with your computer. Make sure your computer and headset have been prepared before connecting your headset to the computer. Make sure VIVE Hub is installed and running on your computer, and that your headset is Connect your computer to your Wi-Fi network.
  • Page 20 Getting started Select your computer. A QR code will appear on your computer screen. A numerical pairing code will also appear below the QR code. Do any of the following to pair the headset with the computer: § Use the headset to scan the QR code on your computer screen. §...

  • Page 21: Using Vive Streaming

    Using VIVE Streaming Using VIVE Streaming About VIVE Streaming VIVE Streaming lets you stream, wirelessly or through a USB cable, SteamVR-compatible titles ™ from your computer directly to your headset. This includes VIVEPORT titles. VR content is generated on the computer, and then sent to the headset, turning your standalone headset into a top-notch PC VR headset.
  • Page 22 Using VIVE Streaming Icon Status A wireless streaming session is ongoing. § To stop streaming, press the VIVE button on the controller, and then select Back to Lobby or Back to Home.

  • Page 23: Vive Streaming Faqs

    VIVE Streaming FAQs VIVE Streaming FAQs General (VIVE Streaming) VIVE Streaming doesn't want to launch on my computer. What can I do? If VIVE Streaming doesn't open on your computer, make sure the VIVE Streaming server is running on dGPU instead of iGPU. §...
  • Page 24 VIVE Streaming FAQs In the Processes tab, end the following tasks: § RRUpdateManager § RRServer § RRConsole § vrserver § vrmonitor § vrcompositor § VHConsole § ViveHubServer Launch VIVE Hub and restart the update. If VIVE Streaming still fails to update, restart your computer, open the VIVE Hub, and restart the update again.
  • Page 25 VIVE Streaming FAQs Restart VIVE Streaming. In the dialog box where it asks for permission to allow network access, click Allow access. How do I resume playing a PC VR title? Follow the steps below to resume playing the most recent PC VR title played on the headset. Put on your headset.
  • Page 26 VIVE Streaming FAQs Why doesn't the PC VR title launch after selecting it in the Library? If the PC VR title doesn't launch after selecting it in the Library, check the following: § On your PC, make sure SteamVR is running and that you're signed in. §...
  • Page 27 VIVE Streaming FAQs 5. In the upper right, click OPTIONS. 6. In BINDING OPTIONS, click None next to Compatibility Mode and do the following: § For Compatibility Mode, select Oculus Touch Controller. § Select Simulate HMD. We recommend restarting the app after editing the controller binding. If the controllers are still not working properly, do any of the following: §...
  • Page 28 VIVE Streaming FAQs What should I do if I can't successfully scan the QR code when setting up wireless streaming? When scanning the QR code, make sure you're facing straight at your monitor and not at an angle. If you're having trouble scanning the QR code, you can check if the pairing code below the QR code matches the pairing code in the headset.
  • Page 29 VIVE Streaming FAQs Click General on the left panel, and then click the Storage tab. Under Files, select the screenshots and screen recordings you want to download to your computer. Click § Click View downloads to see the downloaded screenshots and screen recordings on your computer.
  • Page 30 VIVE Wired Streaming Kit can only be used with VIVE Focus Vision. § To charge the VIVE XR Elite battery, connect a power adapter to the battery cradle's USB Type-C port using a USB cable, and then connect the power adapter to a power outlet.

  • Page 31: Tracking

    VIVE Streaming FAQs Tracking Are hand tracking and VIVE Wrist Tracker supported by VIVE Streaming? Both hand tracking and VIVE Wrist Tracker are natively supported by VIVE Streaming. 1. In VIVE Hub, go to Settings VIVE Streaming, and then go to the Input tab. 2.
  • Page 32 VIVE Streaming FAQs 5. At the top of the screen, click + Install Module from .zip. 6. Browse for the VIVE Streaming Face Tracking module (VRCFT_VSFT_Module_vx.x.zip) you've downloaded and click Open. You'll see a + Successfully installed module message at the top of the screen. 7.

  • Page 33: Performance

    Match up your hands to your avatar's hands and press the trigger on both controllers. If you have the facial tracking accessory attached to your VIVE XR Elite or VIVE Focus Vision, you'll need to enable Open Sound Control (OSC) in VRChat to track facial expressions. To enable OSC, press and hold the Y button on the left controller to open the Action Menu.
  • Page 34 VIVE Streaming FAQs § If your computer is using an NVIDIA graphics card, open the NVIDIA Control Panel. Under 3D Settings, click Manage 3D settings. In the Global Settings tab, look for Power management mode, and then set it to Prefer maximum performance. §...
  • Page 35 VIVE Streaming FAQs Wireless streaming session To optimize the performance of VIVE Streaming while doing a wireless streaming session, try these: § Connect your computer directly to your Wi-Fi router using an ethernet cable. § Have the headset and Wi-Fi router in the same room and try to have a clear line of sight between the headset and Wi-Fi router.
  • Page 36 VIVE Streaming FAQs I'm experiencing some content jittering when streaming, what can I do? Check if VIVE menu is open in VR. If it is open, close it. The content seems to be stuttering a lot and the streaming experience is not what I was expecting.
  • Page 37 VIVE Streaming FAQs Why am I experiencing stuttering in my PC VR streaming session while using VIVE Ultimate Tracker? If you're in a VR streaming session with VIVE Streaming and the experience is not smooth while using VIVE Ultimate Tracker, try the following: §...
  • Page 38 VIVE Streaming FAQs § Wait. The problem will resolve itself after a minute or two. Is 120 Hz refresh rate supported? Support for 120 Hz refresh rate is currently in beta. If your VIVE Focus Vision is using DisplayPort mode via the VIVE Wired Streaming Kit, you can enable this beta feature to enjoy smoother motion and crisper graphics.

  • Page 39: Connections

    VIVE Streaming FAQs Connections After starting my streaming session on my headset, I see a green screen. What should I do? Open SteamVR settings, and then go to General. Show the Advanced Settings, and then turn off the Pause VR when computer is locked On/Off switch. How do I see what someone is seeing in the headset? Use Screen mirroring in VIVE Hub to see what the person is seeing in the headset.
  • Page 40 VIVE Streaming FAQs My computer doesn't recognize the headset and the USB icon on VIVE Hub is gray. What can I do? If your computer doesn't recognize the headset, try these: § Check if the headset is in standby mode (status LED is breathing white). If it is, wake the headset by pressing the headset button.
  • Page 41 VIVE Streaming FAQs § The VIVE Wired Streaming Cable in the VIVE Wired Streaming Kit supports DP Alt Mode, while the VIVE Streaming Cable doesn't. § The VIVE Wired Streaming Cable in the VIVE Wired Streaming Kit has icons ( etched on the end connectors, while the VIVE Streaming Cable doesn't.

  • Page 42: Audio

    Can I still use VIVE Ultimate Tracker with my VIVE headset if I'm doing a wired streaming session? Yes, you can. When doing a wired streaming session with VIVE Focus Vision, VIVE XR Elite, or VIVE Focus 3, connect the VIVE Wireless Dongle to your PC instead of the headset to use VIVE Ultimate Tracker.

  • Page 43: Error Messages

    VIVE Streaming FAQs The audio sounds broken and there's a lot of noise. What should I do? In the Windows Control Panel, go to the Sound settings and check the Playback tab. Make sure that Oculus Virtual Audio Device is not set as the default device. The sound in the headset stutters and sounds distorted and garbled.
  • Page 44 VIVE Streaming FAQs When I launch VIVE Streaming on the computer, I see an error that says "No VIVE Streaming driver found." What should I do? If you see this error, it may be one of these reasons: § The VIVE Streaming driver may be blocked by SteamVR. In SteamVR, go to Manage SteamVR Add-Ons, and make sure the htc_business_streaming On/Off switch is on.

  • Page 45: Using Vive Desk

    Using VIVE Desk Using VIVE Desk About VIVE Desk VIVE Desk brings your Windows or macOS computer and desk into VR, giving you a larger, more immersive space to work in to help you focus on important tasks. Setting up VIVE Desk Before you can use VIVE Desk, you need to set it up.

  • Page 46: Starting A Vive Desk Session

    Using VIVE Desk Starting a VIVE Desk session Use VIVE Desk to use your headset as your virtual monitor for your computer. You'll need to set up VIVE Desk the first time you use it. See Setting up VIVE Desk on page 45.

  • Page 47: Changing The Display Screen Mode

    Using VIVE Desk Using hand gestures to interact with the toolbar § With your hand near the collapsed toolbar, make a fist and then open your hand to expand the toolbar. § Touch a button on the toolbar to select it. Changing the display screen mode Choose a display screen mode that suits your needs.

  • Page 48: Resizing The Display Screen

    Using VIVE Desk Removing a screen In the upper-right corner of the screen, select Resizing the display screen Resize the display screen to suit your needs. Here's how. Input, make sure that Universal control is selected under Cursor mode so you can use a mouse to interact in VR.

  • Page 49: Docking Or Undocking A Display Screen

    Using VIVE Desk Docking or undocking a display screen When a display screen is docked on the canvas, it stays within its borders. When it is undocked, you can move it freely as a floating screen. You can dock or undock any display screen using a VR controller or mouse.

  • Page 50: Turning On Assistive Passthrough

    Using VIVE Desk Turning on assistive passthrough Assistive passthrough makes it easier for you to interact with real world objects when using VIVE Desk. Expand the toolbar and select Go to General and turn on Assistive passthrough. Choose whether you want to see your real world desk or just your hands in your VIVE Desk workspace.

  • Page 51: Vive Desk Faqs

    General (VIVE Desk) What VR headsets support VIVE Desk? Currently, only VIVE XR Elite and VIVE Focus Vision support VIVE Desk. Can I add or remove screens? Yes. You can add or remove screens in Multi-screen mode. For details, see...

  • Page 52: Windows (Vive Desk)

    VIVE Desk FAQs What should I do if I don't see the pointer in VR? The pointer may disappear when the controller or mouse is left idle. To show the pointer again, just press the controller's trigger or move the mouse. Windows (VIVE Desk) Why is the audio coming out from the headset and not my Bluetooth headphones? If the audio is not coming out from your headphones, do one of the following:...

  • Page 53: Macos (Vive Desk)

    VIVE Desk FAQs Why does my PC screen go to sleep when I use VIVE Desk? VIVE Desk puts your PC screen in sleep mode to prevent others from viewing your screen while you're using VIVE Desk on your headset. However, when using Single screen mode, your PC screen will not go to sleep when using VIVE Desk.
  • Page 54 VIVE Desk FAQs § To update VIVE Hub, click Check for updates under the VIVE Hub icon. If an update is available, click Update available, then download the DMG file and install the update. See Installing VIVE Hub on page 17. How do I see what someone is seeing in the headset? Use Screen mirroring in VIVE Hub to view on your computer screen what a user is seeing in their headset.
  • Page 55 VIVE Desk FAQs What should I do if I don't see the VIVE Hub icon? If you have several applications open and your computer has a built-in camera at the top edge of the display, the VIVE Hub icon may become hidden behind the camera. Close some applications you're not using so you can see the VIVE Hub icon.

  • Page 56: Vive Ultimate Tracker

    VIVE Ultimate Tracker VIVE Ultimate Tracker About VIVE Ultimate Tracker Unlock a new dimension of movement and freedom with VIVE Ultimate Tracker. VIVE Ultimate Tracker, the first standalone positional tracker, uses AI-powered self-tracking to redefine VR experiences. Use VIVE Hub to set up VIVE Ultimate Tracker for SteamVR-compatible headsets such as Meta ®...

  • Page 57: Appendix

    Appendix Appendix Error codes Check the error code associated with the issue, and then try to resolve the error with the suggested steps. For error codes specific to a feature, app, or device, click a link below: VIVE Hub on page 66 §...
  • Page 58 120, not found. computer. Check installation. License Your beta license has expired. Contact HTC to obtain a new one or exit expired. beta. Graphics driver Update the driver of your graphics card to the latest version. 310, out of date.
  • Page 59 Appendix Error Issue Steps to resolve issue code No DisplayPort 1. Make sure the DisplayPort cable from the converter is connected to connection the DisplayPort port on your computer's GPU. found. 2. If the problem persists, disconnect the VIVE Wired Streaming Kit from the headset and computer and unplug the VIVE Wired Streaming Cable from the converter.
  • Page 60 1. Uninstall VIVE Hub. 2. Open the Windows registry editor and delete the following registries in \HKEY_LOCAL_MACHINE: \SYSTEM\CurrentControlSet\Services\VIVE Office Service \SYSTEM\CurrentControlSet\Services\VIVE Streaming Service \SOFTWARE\HTC\ViveHub \SOFTWARE\WOW6432Node\HtcViveHub \SOFTWARE\WOW6432Node\HtcViveOffice \SOFTWARE\WOW6432Node\HtcViveRR \SOFTWARE\WOW6432Node\HtcViveUltimateTracker 3. Restart your computer. 4. Delete the folder C:\Program Files\VIVE Hub. 5. Install VIVE Hub again.
  • Page 61 Appendix Error Issue Steps to resolve issue code Failed to bind to The required network ports for VIVE Streaming are currently occupied. port. Restart VIVE Hub. If the error message still appears, do the following: 1. Open the Command Prompt window. 2.
  • Page 62 Appendix Error Issue Steps to resolve issue code Missing frames. There is a problem with the connection between the headset and computer. Try the following: § Unplug the USB cable from your computer and then plug it again. § Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • Page 63 Appendix Error Issue Steps to resolve issue code Driver not § The VIVE Streaming driver may be blocked by SteamVR. In SteamVR found. Driver settings, go to Startup/Shutdown. Show the Advanced Settings, not detected. and then click Manage Add-Ons. Make sure VIVE Streaming is not Check your blocked.
  • Page 64 Appendix Error Issue Steps to resolve issue code 2001 Incorrect GPU In a hybrid GPU system, the VIVE Desk server's GPU setting needs to setting be the GPU where the laptop display is connected to. 1. Open the NVIDIA Control Panel. 2.
  • Page 65 Appendix Error Issue Steps to resolve issue code 2002 GPU encoder Go to Requirements on page 5 to check if your computer's GPU meets error. The GPU the requirements to run VIVE Desk. encoder capabilities don't meet VIVE Desk requirements. 2003 Virtual monitor 1.

  • Page 66: Vive Hub

    Some necessary files are missing. Re-install VIVE Hub on your computer. 120, files not found. Check installation. License Your beta license has expired. Contact HTC to obtain a new one or exit expired. beta. Graphics Update the driver of your graphics card to the latest version. 310, driver out of date.
  • Page 67 1. Uninstall VIVE Hub. 2. Open the Windows registry editor and delete the following registries in \HKEY_LOCAL_MACHINE: \SYSTEM\CurrentControlSet\Services\VIVE Office Service \SYSTEM\CurrentControlSet\Services\VIVE Streaming Service \SOFTWARE\HTC\ViveHub \SOFTWARE\WOW6432Node\HtcViveHub \SOFTWARE\WOW6432Node\HtcViveOffice \SOFTWARE\WOW6432Node\HtcViveRR \SOFTWARE\WOW6432Node\HtcViveUltimateTracker 3. Restart your computer. 4. Delete the folder C:\Program Files\VIVE Hub. 5. Install VIVE Hub again.
  • Page 68 Appendix Error Issue Steps to resolve issue code Failed to The required network ports for VIVE Streaming are currently occupied. bind to port. Restart VIVE Hub. If the error message still appears, do the following: 1. Open the Command Prompt window. 2.

  • Page 69: Vive Hub Installer

    Appendix VIVE Hub installer Error Issue Steps to resolve issue code Cannot copy files. Run the VIVE Hub installer again. Unable to register driver 1. Re-install SteamVR. with SteamVR. 2. Launch SteamVR to complete the installation. 3. Re-install the VIVE Hub. SteamVR configuration 1.
  • Page 70 Appendix Error Issue Steps to resolve issue code Frame loss timeout. VIVE Streaming failed to receive video frames and timed Frames timed out or were out after multiple retries. Try the following: lost. Check the network § Unplug the USB cable from your computer and then plug and your computer, and try it again.

  • Page 71: Vive Desk

    Appendix VIVE Desk Error Issue Steps to resolve issue code 2001 Incorrect GPU In a hybrid GPU system, the VIVE Desk server's GPU setting needs to setting be the GPU where the laptop display is connected to. 1. Open the NVIDIA Control Panel. 2.

  • Page 72: Vive Ultimate Tracker

    Appendix Error Issue Steps to resolve issue code 2002 GPU encoder Go to Requirements on page 5 to check if your computer's GPU meets error. The GPU the requirements to run VIVE Desk. encoder capabilities don't meet VIVE Desk requirements. 2003 Virtual monitor 1.

  • Page 73: Displayport (Vive Focus Vision Only)

    Appendix Error Issue Steps to resolve issue code ADB error Restart your computer and try the following: 3105 End the process blocking TCP port 5037. 1. Find the PID by entering the following into the Command Prompt: netstat -ano | findstr: 5037 2.
  • Page 74 Appendix Error Issue Steps to resolve issue code Headset could not 1. Disconnect the L-connector of the VIVE Wired Streaming Cable be detected via DP from VIVE Focus Vision. 2. Reconnect the cable to the headset. 3. Restart the headset. 4.

  • Page 75: Trademarks And Copyrights

    The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice.