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TSC DA210 Series Service Manual

Desktop barcode printer
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Desktop Barcode Printer
DA210 Series
Direct Thermal
Series Models
DA210 / DA310
DA220 / DA320
DA220HC / DA320HC
Service Manual
www.tscprinters.com

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Summary of Contents for TSC DA210 Series

  • Page 1 Desktop Barcode Printer DA210 Series Direct Thermal Series Models DA210 / DA310 DA220 / DA320 DA220HC / DA320HC Service Manual www.tscprinters.com...

  • Page 2: Copyright Information

    All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written...

  • Page 3: Table Of Contents

    Table of Content 1. Fundamental of the System ....................................1 1.1 Printer Overview ......................................1 2. Electronics ........................................4 2.1 Summary of the Board Connectors ................................4 3. Mechanism ........................................13 3.1 Replacing the Top Cover Assembly ................................13 3.2 Replacing the Top Cover Open Lever ................................ 14 3.3 Replacing the Main Board Assembly ................................
  • Page 4 4. Troubleshooting ......................................36 5. Maintenance........................................38 5.1 Cleaning Supplies ...................................... 39 5.2 Cleaning Procedures ....................................40 Revision History ........................................ 41...

  • Page 5: Fundamental Of The System

    1. Fundamental of the System 1.1 Printer Overview Front View Top cover open lever LED indicators Feed/Pause button...

  • Page 6: Interior View

    Interior View Print head Gap sensor (transmitter) Media viewer Media holder Platen roller Media holder lock switch Black mark sensor/ Gap sensor (receiver)
  • Page 7 Rear View External label entrance chute Power switch Power jack socket USB interface USB host (For DA220 series) RS-232 interface (For DA220 series) Ethernet interface (For DA220 series) Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.

  • Page 8: Electronics

    2. Electronics 2.1 Summary of the Board Connectors For DA210 Series...
  • Page 9 Connector Description Switch DCIN USB connector SDRAM BT connector Gap sensor emit connector Description Voltage Power 3.3V Emitter on : 2.1~2.3V Gap sensor emitter Emitter off: 2.6~2.8V ESD_GND_PIN Description Voltage BM sensor connector Description Voltage Power 3.3V 2.1~2.2V: Emitter on BM sensor emitter 2.6~2.7V: Emitter off BM sensor receiver...
  • Page 10 Description Voltage POWER 3.3V LED light on:1.1~1.4V LED Green LED light off:1.6~1.9V LED light on:1.4~1.7V LED Red LED light off:1.8~2.1V 0V: Push key 3.3V: Stand-by Head open sensor connector Description Voltage 0V : Head close Head open switch 3.3V : Head open TPH connector Step motor connector...
  • Page 11 For DA220 series...
  • Page 12 Connector Description Remark Power switch connector Power supply (24V DC) connector DCIN1 USB Device connector USB1 USB Host connector USB2 RS-232C connector Ethernet connector LAN1 RTC battery connector LED & KEY connector CON19 Description Voltage POWER 3.3V LED light on:1.1~1.4V LED Green LED light off:1.6~1.9V LED light on:1.4~1.7V...
  • Page 13 Description Voltage Power 3.3V Emitter on : 2.1~2.3V Gap sensor emitter Emitter off: 2.6~2.8V Wi-Fi / Bluetooth connector CON13 ESD_GND_PIN Description Voltage BM sensor connector CON21 Description Voltage Power 3.3V 2.1~2.2V: Emitter on BM sensor emitter 2.6~2.7V: Emitter off BM sensor receiver A/D : 0~3.3V PEEL sensor connector CON10...
  • Page 14 Description Voltage Cutter power 0V: Cutter positive cut Cutter direction 5V: Cutter negative cut 0V: Cutter work Cutter enable 5V: Cutter stop 0V: Cutter stop Cutter position sensor switch 3.3V: Cutter work Logic power Reserved Print head connector CON24 STEP_MOTOR connector CON16...

  • Page 15: Pin Configuration

    Pin Configuration USB Device CONFIGURATION RS-232C (For DA220 series) CONFIGURATION +5 V...
  • Page 16 Ethernet (For DA220 series) CONFIGURATION USB Host (For DA220 series) CONFIGURATION...

  • Page 17: Mechanism

    3. Mechanism Please turn off the power and unplug the power adapter before replacing parts. 3.1 Replacing the Top Cover Assembly Open the printer top cover then unscrew the 4 screws as shown. Disconnect the connector on key pad assembly. Reassemble the parts in the reverse procedure.

  • Page 18: Replacing The Top Cover Open Lever

    3.2 Replacing the Top Cover Open Lever Refer to section 3.1 to remove the printer engine Remove four screws on as picture shown on the levers. Take out two springs. Remove/Replace the top cover open lever assembly. Reassemble the parts in the reverse procedure.

  • Page 19: Replacing The Main Board Assembly

    Turn the print engine mechanism upside down and the stepping motor is installed below as indicated. Disconnect all connectors on the main board. For DA210 series, remove one screw to replace the main board assembly. For DA220 series, remove four screws to replace the main board assembly.

  • Page 20: Replacing The Stepping Motor Module

    3.4 Replacing the Stepping Motor Module Please refer to the section 3.3 to remove the lower cover. Remove 2 screws as shown to replace the stepping motor. DA210/ DA220 (203 dpi) DA310/ DA320 (300 dpi) Please note that the screwed positions of 203 dpi and 300 dpi are different. (The gear driver system of 203 dpi and 300 dpi is different.) Reassemble the parts in the reverse procedure.

  • Page 21: Replacing The Black Mark Sensor Module

    3.5 Replacing the Black Mark Sensor Module Please refer to the section 3.3 to remove the lower cover. Remove the screw and connector to replace the black-mark sensor board. Reassemble the parts in the reverse procedure.

  • Page 22: Replacing The Media Holder Assembly

    3.6 Replacing the Media Holder Assembly Please refer to the section 3.3 to remove the lower cover. Remove 2 screws to take off the black mylar. Separate the media holders to the remove 2 screws on one side of media holder. Replace one side of media holder.

  • Page 23: Replacing The Media Holder Base Assembly

    3.7 Replacing the Media Holder Base Assembly Please refer to the section 3.6 to remove the lower cover and black mylar. Remove two screws to take off the upper circle cover as shown. Press the spiral sprint then take off lower circle cover. The spiral spring will be loosed in the cover. If the spiral spring be loosed from the cover, please install it back as shown below,...
  • Page 24 Remove four screws to replace the media holder base assembly. Push the media holder base assembly to the end for installing the spiral sprint assembly back. Install the lower cover that including spiral sprint.
  • Page 25 Please make sure the lower cover has been installed into the media holder base. Use needle-nose pliers to install the spiral spring back. Screw two screws to replace the upper cover of spiral spring assembly. Reassemble the parts in the reverse procedure. Reassemble the parts in the reverse procedures.

  • Page 26: Replacing The Printhead Module

    3.8 Replacing the Printhead Module Press tabs of gap sensor cover to release from the printer. DO NOT let cover press the printhead module. Drop down the cover as picture (O) shown. The cover CANNOT press the printhead module. Disconnect the gap sensor connector to remove the cover.
  • Page 27 Disconnect the printhead harness and the ground cable connector. Peel off the printhead module (with fixing cover). Please DON’T just peel the connector. Press one side of the printhead module then drop down it to remove/replace it Install back three sprints onto the new printhead module. Pressing both sides of printhead module let latches into the printer inner cover.
  • Page 28 Lift up both latches of gap sensor cover into the printer inner cover. (you can press the center of the printhead module for installing the cover easily) Please note that the gap sensor cover CANNOT press the printhead module. Latch Press back the gap sensor cover tabs into the socket.

  • Page 29: Replacing The Platen Roller Assembly

    3.9 Replacing the Platen Roller Assembly Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. Remove the lower front panel. Disengage the platen holder tabs by pulling out the right side and left side tabs. Rotate the tabs into the forward position. (see picture below) Take out the platen roller assembly.

  • Page 30: Cutter Module Installation (Option For Da220 Series)

    3.10 Cutter Module Installation (Option for DA220 Series) Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. Remove the lower front panel. Remove four screws on the printer lower cover. Thread the cutter module 8-pin harness and ground cable through the front slot of lower inner cover.
  • Page 31 Connect the cutter module harness connector (8-pin white socket) and ground cable on the printer main board as shown. Fasten four screws back on the printer lower cover. Cutter Ground connector Place the cutter module into the both sides of notches on lower inner printer. Then push the cutter module to lock into the lower front printer.

  • Page 32: Linerless Cutter Module Installation

    3.11 Linerless Cutter Module Installation Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. Remove the lower front panel. Disengage the platen holder tabs by pulling out the right side and left side tabs. Rotate the tabs into the forward position. (see picture below) Take out the platen roller to install the linerless platen roller (blue).
  • Page 33 Remove 4 screws on the printer lower cover. Thread the linerless cutter module 8-pin harness, sensor connector and ground cable through the front slot of lower inner cover. Connect the linerless cutter module harness connector (8-pin white socket), sensor connector & ground cable on the printer main board.
  • Page 34 Place the cutter module into the both sides of notches on lower inner printer. Then push the cutter module to lock into the lower front printer. (see picture below) Apply 6 anti-sticky rubbers onto the printer inner cover above the linerless platen roller as shown. Install the linerless front cover to the cutter.

  • Page 35: Peel-Off Module Installation (Option For Da220 Series)

    3.12 Peel-off Module Installation (Option for DA220 series) Open the printer top cover by pressing up the top cover open tabs located on each side of the printer. Remove the lower front panel. Remove four screws on the printer lower cover. Thread the peel-off module 5-pin harness through the front slot of lower inner cover.
  • Page 36 Embed the tenons into the both sides mortise of lower inner cover and close the peel-off cover. Connect the peel-off module harness connector to the 5-pin socket on the printer main board as shown. Fasten 4 screws back on the printer lower cover.
  • Page 37 Open the peel-off cover. Disengage one of platen holder tab from lower inner cover as picture shown. Install the peel-off bar into the both slots. Then install back the platen holder tab. The peel-off module is ready to use.

  • Page 38: Replacing The Bluetooth Module (Option)

    3.13 Replacing the Bluetooth module (Option) Turn the printer upside down and remove four screws on the printer lower cover. Disconnect all connectors on the main board. Disconnect the connector and remove the four screws on Bluetooth module to replace it. Reassemble the parts in the reverse order.

  • Page 39: Replacing The Wi-Fi Module (Option For Da220 Series)

    3.14 Replacing the Wi-Fi module (Option for DA220 Series) Turn the printer upside down and remove four screws on the printer lower cover. Disconnect all connectors on the main board. Disconnect the antenna on Wi-Fi module carefully. Disconnect the connector and remove the three screws on Wi-Fi module to replace it Reassemble the parts in reverse order.

  • Page 40: Troubleshooting

    4. Troubleshooting LED Status LED Status / Color Printer Status Possible Cause Recovery Procedure * Turn on the power switch. * Check if the green LED is lit on power supply. If it is not lit on, power supply is broken. No response No power * Check both power connections from the power cord to the power...
  • Page 41 The serial port cable pin configuration is not pin to pin Please replace the cable with pin to pin connected. connected. The serial port setting is not consistent between host Please reset the serial port setting. and printer. The port specified in the Windows driver is not correct. Select the correct printer port in the driver.

  • Page 42: Maintenance

    5. Maintenance This session presents the clean tools and methods to maintain the printer. ◼ For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.

  • Page 43: Cleaning Supplies

    5.1 Cleaning Supplies ◼ Cotton swab ◼ Lint-free cloth ◼ Brush with soft non-metallic bristles ◼ Vacuum cleaner ◼ 75% Ethanol (for disinfecting) ◼ 99% Isopropyl alcohol (for printhead and platen roller cleaning) ◼ Genuine printhead cleaning pen ◼ Mild detergent (without chlorine)

  • Page 44: Cleaning Procedures

    5.2 Cleaning Procedures Component Method Recommended Cleaning Schedule Power off the printer before cleaning the printhead. Leave the printhead to cool down for at least one minute. Clean the printhead when you load new Printhead Wet a cotton swab with the 99% Isopropyl alcohol and then wipe across the media.

  • Page 45: Revision History

    Revision History Date Content Editor 2023/12/07 ▪ Changed new cover according to the new brand guideline. Peter Yao ▪ Added “DA220HC” and “DA320HC” into the series models on the cover. 2024/03/21 Added detailed information about how to clean a linerless printer, page 40. Peter Yao...
  • Page 46 www.tscprinters.com...

This manual is also suitable for:

Da210Da310Da220Da320Da220hcDa320hc

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